# iNextLabs Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about iNextLabs Software - reviews, pricing plans, popular comparisons to other Conversational AI Platform products and more.

Source: https://www.capterra.com/p/248877/iNextLabs/pricing

---

# 

 iNextLabs Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

iNextLabs

## What is iNextLabs?

iNextLabs Botify is a conversational AI platform that empowers NLP-based chatbots designed to help businesses provide a modern digital experience for customers. From lead generation to customer service, to answer frequently asked questions, our bots can help businesses engage customers - across channels and platforms including Google Search, Google Maps, Web/Mobile app, WhatsApp, Telegram, Facbook Messenger/Workplace and Microsoft Teams.

## What is iNextLabs used for?

[Conversational AI Platform](https://www.capterra.com/conversational-ai-platform-software/)[Chatbot](https://www.capterra.com/chatbot-software/)

Overall rating

Based on 17 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Contact vendor  
for pricing

Free trial  
available

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## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### iNextLabs

4.8 (17)

VS.

[4.6 (66)](https://www.capterra.com/p/166420/ChatBot/reviews/)

Starting Price

Contact vendor

Starting Price

$50

Flat Rate, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.9 (17)

Ease Of Use

4.7 (73)

Value For Money

4.7 (17)

Value For Money

4.5 (58)

Customer Service

4.9 (17)

Customer Service

4.5 (52)

## iNextLabs alternatives

[Chatbase](https://www.capterra.com/p/10012414/Chatbase/)

[4.3 (73)](https://www.capterra.com/p/10012414/Chatbase/reviews/)

Starting price

$19.00

Per User, Per Month

[Learn More](https://www.capterra.com/p/10012414/Chatbase/)

Highest Rated

[Botsonic](https://www.capterra.com/p/10016782/Botsonic/)

[4.8 (78)](https://www.capterra.com/p/10016782/Botsonic/reviews/)

Starting price

$16.67

Per User, Per Month

[Learn More](https://www.capterra.com/p/10016782/Botsonic/)

[Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)

[4.7 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/)

Starting price

Contact vendor for pricing

[Learn More](https://www.capterra.com/p/144040/Tidio-Chat/)

[ChatGPT](https://www.capterra.com/p/10009334/ChatGPT/)

[4.4 (334)](https://www.capterra.com/p/10009334/ChatGPT/reviews/)

Starting price

Contact vendor for pricing

[Learn More](https://www.capterra.com/p/10009334/ChatGPT/)

[View all alternatives](https://www.capterra.com/p/248877/iNextLabs/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Chatbot

5.0 (14)

50.00% of 14 reviewers that rated this feature as important or highly important

AI-based platform which conducts a conversation via auditory or textual methods

Multi-Channel Communication

4.8 (13)

23.08% of 13 reviewers that rated this feature as important or highly important

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

Live Chat

4.9 (11)

27.27% of 11 reviewers that rated this feature as important or highly important

Ability to chat online in real time

Reporting/Analytics

4.6 (11)

27.27% of 11 reviewers that rated this feature as important or highly important

View and track pertinent metrics to find patterns and gain insights from data

Natural Language Processing

4.8 (10)

40.00% of 10 reviewers that rated this feature as important or highly important

Process and analyze human language in text or audio form

AI/Machine Learning

4.4 (9)

22.22% of 9 reviewers that rated this feature as important or highly important

Software program that continuously adjusts its behavior based on observed data

iNextLabs 28 features

Software program that continuously adjusts its behavior based on observed data

Application programming interface that allows for integration with other systems/databases

Communicate using direct chat or messages within the system

AI-based platform which conducts a conversation via auditory or textual methods

Interprets what a user is doing based on context and helps guide them through the process.

Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement.

Provide online support for your customers through live chat or help desk functionality

Add customized logos and colors to align with company branding

Tracks metrics that provide insight into how a user interacts with any interface or product

Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service

Use AI to generate content in the form of text, images, videos, etc.

Helps understand a user's intentions/actions

Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support

Ability to chat online in real time

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels

Manage and support multiple languages

Process and analyze human language in text or audio form

Ability to interact with the application using human languages such as English

Existing bot models for AI-based tools commonly used for auditory and textual conversation methods

Active monitoring of systems, applications, or networks

Notifications that are delivered to users as soon as an event occurs

View and track pertinent metrics to find patterns and gain insights from data

Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral

Train your system to interpret and transcribe voice messages

The ability of a bot to respond to user queries in synthesised voice

Gauge satisfaction and receive information for improvement and success

Set up connections to third-party platforms to improve business processes

Get Advice

We can help you find the software with the features you need.

Features

4.6 (17)

4.6

Based on 17 reviews

## Pricing

Value for money

4.7 (17)

### Starting price

Contact vendor  
for pricing

Free trial  
available

Value for money

4.7 (17)

4.7

Based on 17 reviews

## Integrations

[

Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[

Shopify](https://www.capterra.com/p/83891/Shopify/)[

HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[

Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[

Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/)[

Zendesk Explore](https://www.capterra.com/p/132248/BIME/)[

FloWave](https://www.capterra.com/p/164123/FloWave/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.9 (17)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.9 (17)

4.9

Based on 17 reviews

## User reviews

Overall rating

4.8

Based on 17 reviews

Filter by rating

5(14)

4(3)

3(0)

2(0)

1(0)

Mentioned topic

Sorted by most recent

PM

Palaniappa M.

Sign Consultant

Printing

### "Amazing service"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

March 20, 2026

Amazing - very friendly. the staff are very friendly in explaining all the nuances of the software and ho wto make best use of this.

Pros

fast response, easy to use software. Their service is very professional and response to quieries is super quick

Cons

they are reasonably priced as per the market - so dont expect any discounts or price drops from them

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AR

Abdul R.

General Manager

Non-Profit Organization Management

### "Feedback"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

June 16, 2023

Awesome

Pros

able to reach out quickly and save time.

Cons

I have no comments as i have just started to use.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

July 3, 2023

Thank you for reaching out and providing us with valuable feedback. We are so glad to hear that you love our product! Regards iNextLabs team

AR

Ashok R.

Manager

Computer Software

### "Simple and Stable Chatbot"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

June 16, 2023

Pros

Easy to implement. Stability of the solution. Friendly and timely customer service and support.

Cons

The product is good there is nothing that we could highlight bad about this product

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

June 19, 2023

Thank you for reaching out and providing us with valuable feedback. We are so glad to hear that you love our product! Regards iNextLabs team

KK

Krishna Kumar N.

Chief Information Officer

Information Technology and Services

### "Chat Bot"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

May 29, 2023

Good overall. Planning to address our chat requirements

Pros

Ability of staff to understand our business requirements

Cons

Nothing specific as of now. Some of the additional features we require may not be immediately available.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

June 6, 2023

Thank you for reaching out and providing us with valuable feedback. We are so glad to hear that you love our product! Regards iNextLabs team

PM

Prakash M.

Director

Restaurants

### "Good solution product for our business "

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

May 17, 2023

Inextlabs solves marketing issues and chat bots helps to connect with customers all time

Pros

Product is user friendly and we are integrating with our existing product

Cons

Mobile apps is missing . Product is user friendly and likely to integrate with existing products

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

May 22, 2023

Thank you for reaching out and providing us with valuable feedback. We are so glad to hear that you love our product! Regards iNextLabs team

CM

Chandra M.

Business Head

Information Technology and Services

### "Next Generation tool for business "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

March 31, 2023

It really helped my business and getting more enquiry on daily basis

Pros

Very useful marketing tool, reduces manpower

Cons

I don’t see anything that sort, once we have all the data it’s easy for them to develop as per our requirements

Reasons for choosing iNextLabs

We are in sales and service industry where the customers look for immediate response and this helped me a lot during non working hours

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

June 6, 2023

Thank you for reaching out and providing us with valuable feedback. We are so glad to hear that you love our product! Regards iNextLabs team

VJ

Venkataswamy J.

Partner

Textiles

### "Impressive Solution."

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

March 29, 2023

So far its been a very good experience.

Pros

Following up of orders was a time consuming task earlier and now with implementation of INEXT solution its just a click away. Broadcast modules is helping in generating new leads and the its user friendly.

Cons

A self help user manual will be of great help.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

March 31, 2023

Thank you for reaching out and providing us with valuable feedback. We are so glad to hear that you love our product! Regards iNextLabs team

VN

Vidhya N.

Director

Health, Wellness and Fitness

### "Next Gen Bot"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

March 24, 2023

Great experience for our customers, made our life simple by answering the customer queries much faster and in precise.

Pros

Human like interactive chat bot. Ease of doing business.

Cons

Nothing that I can think of. I would recommend strongly to do business with inextlabs

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AJ

Arun J.

Founder

Apparel & Fashion

### "Automate Your Business Support"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

March 24, 2023

Pros

We really saved a lot of time and money that we spent on our customer support. They did customisation to the core as the business needed.

Cons

Nothing much. Looking forward to many new features.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

March 29, 2023

Thank you for reaching out and providing us with valuable feedback. We are so glad to hear that you love our product! Regards iNextLabs team

MV

meenakshi v.

back end operations

Financial Services

### "Inextlabs helped us in ease our communication process"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

March 10, 2023

Pros

The tech support from the team was extremely good. And the product is very much flexible and convenient. And it has good features which helped us to ease the communication with our clients.

Cons

So far everything is good with them. Sometimes the portal was hanging, but they rectified it on time. Now it has improved a lot.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

March 29, 2023

Thank you for reaching out and providing us with valuable feedback. We are so glad to hear that you love our product! Regards iNextLabs team

[View all Reviews](https://www.capterra.com/p/248877/iNextLabs/reviews/)

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