# iNextLabs Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is iNextLabs the right Conversational AI Platform solution for you? Explore 17 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/248877/iNextLabs/reviews --- iNextLabs 4.8 (17) [View alternatives](https://www.capterra.com/p/248877/iNextLabs/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 19th, 2026 # Reviews of iNextLabs Ease of use 4.9 Customer Service 4.9 ## Showing most helpful reviews Showing 1-17 of 17 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Sales manager E-Learning Used the software for: 1-2 years ### "Highly recommended " December 29, 2022 5.0 Highly recommended Pros The natural language processing and AI at its best Cons Na. Almost everything is there and the team is highly flexible to make changes accordingly Review Source Response from iNextLabs March 14, 2023 Thank you for reaching out and providing us with valuable feedback. We are so glad to hear that you love our product! Regards iNextLabs team AJ Arun J. Founder Apparel & Fashion Used the software for: 1-2 years ### "Automate Your Business Support" March 24, 2023 5.0 Pros We really saved a lot of time and money that we spent on our customer support. They did customisation to the core as the business needed. Cons Nothing much. Looking forward to many new features. Review Source Response from iNextLabs March 29, 2023 Thank you for reaching out and providing us with valuable feedback. We are so glad to hear that you love our product! Regards iNextLabs team SK Shalini K. Social Media Coordinator Information Technology and Services Used the software for: I used a free trial ### "Hey, there this is shalz reviewing" February 24, 2023 4.0 Overall, It was a great experience getting into the AI world. We are keeping baby steps into it.Looking forward to the great things Pros Dashboard, an glance review page, which gives most of the information Cons No comments, Being a new user i do not want to judge so much. Review Source Response from iNextLabs March 14, 2023 Thank you for reaching out and providing us with valuable feedback. We are so glad to hear that you love our product! Regards iNextLabs team VN Vidhya N. Director Health, Wellness and Fitness Used the software for: 2+ years ### "Next Gen Bot" March 24, 2023 5.0 Great experience for our customers, made our life simple by answering the customer queries much faster and in precise. Pros Human like interactive chat bot. Ease of doing business. Cons Nothing that I can think of. I would recommend strongly to do business with inextlabs Review Source RM Rahul M. ​Associate Vice President Financial Services Used the software for: 6-12 months ### "Thank you for your support" March 1, 2023 5.0 Pros As an organization as we grew up we had lots of clients and we had to different types of communications with different types of clients so we needed different channels which we were finding difficult. Inxetlab's whatsapp business message helped us to solve this problem and reduced the human involvement and increased the productivity. And website chatbot helped us to reduce the junk leads because the bot helped the users to understand well about our services and products. The ease of using of the product is really commendable. Cons Initially we had some issues with the features of the product and some bugs also were there. But the inexlabs team has resolved all those issues in a very short time span. Review Source Response from iNextLabs March 14, 2023 Thank you for reaching out and providing us with valuable feedback. We are so glad to hear that you love our product! Regards iNextLabs team VR Venky R. Finance Lead Non-Profit Organization Management Used the software for: 1-2 years ### "A must have for businesses who are looking for WhatsApp automation" March 5, 2023 5.0 Ability to send messages to a large group of volunteers and donors whenever a new cause is publishedAbility to get insights on how many messages were delivered and readand more importantly collect and classify responses from the respondents Pros The rich functionality to send automated messages on WhatsApp to volunteers and donors. This broadcast module helps us to raise funding from our donors to support our educational causes, quicker than before. Cons There were some initial glitches and it took a while for us to understand how WhatsApp template messages work. It would be good to have a demo video in addition to the user manual Review Source Response from iNextLabs March 14, 2023 Thank you for reaching out and providing us with valuable feedback. We are so glad to hear that you love our product! Regards iNextLabs team KKN Krishna Kumar N. Chief Information Officer Information Technology and Services Used the software for: Less than 6 months ### "Chat Bot" May 29, 2023 5.0 Good overall. Planning to address our chat requirements Pros Ability of staff to understand our business requirements Cons Nothing specific as of now. Some of the additional features we require may not be immediately available. Review Source Response from iNextLabs June 6, 2023 Thank you for reaching out and providing us with valuable feedback. We are so glad to hear that you love our product! Regards iNextLabs team RS Ram S. Senior Manager Retail Sales Building Materials Used the software for: 1-2 years ### "Appreciation" March 9, 2023 4.0 Good, all the best to the growing team Pros Integration with by business was made easyQuick service provided by the team , they are ready to listen and act Cons Mobile app is required which will make business easy on the goConsistent notification to be in place for the user to respond to chats Review Source Response from iNextLabs March 29, 2023 Thank you for reaching out and providing us with valuable feedback. We are so glad to hear that you love our product! Regards iNextLabs team CM Chandra M. Business Head Information Technology and Services Used the software for: 6-12 months ### "Next Generation tool for business " March 31, 2023 5.0 It really helped my business and getting more enquiry on daily basis Pros Very useful marketing tool, reduces manpower Cons I don’t see anything that sort, once we have all the data it’s easy for them to develop as per our requirements Reason for choosing iNextLabs We are in sales and service industry where the customers look for immediate response and this helped me a lot during non working hours Review Source Response from iNextLabs June 6, 2023 Thank you for reaching out and providing us with valuable feedback. We are so glad to hear that you love our product! Regards iNextLabs team AR Ashok R. Manager Computer Software Used the software for: 1-2 years ### "Simple and Stable Chatbot" June 16, 2023 5.0 Pros Easy to implement. Stability of the solution. Friendly and timely customer service and support. Cons The product is good there is nothing that we could highlight bad about this product Review Source Response from iNextLabs June 19, 2023 Thank you for reaching out and providing us with valuable feedback. We are so glad to hear that you love our product! Regards iNextLabs team mV meenakshi V. back end operations Financial Services Used the software for: 6-12 months ### "Inextlabs helped us in ease our communication process" March 10, 2023 5.0 Pros The tech support from the team was extremely good. And the product is very much flexible and convenient. And it has good features which helped us to ease the communication with our clients. Cons So far everything is good with them. Sometimes the portal was hanging, but they rectified it on time. Now it has improved a lot. Review Source Response from iNextLabs March 29, 2023 Thank you for reaching out and providing us with valuable feedback. We are so glad to hear that you love our product! Regards iNextLabs team VJ Venkataswamy J. Partner Textiles Used the software for: Less than 6 months ### "Impressive Solution." March 29, 2023 5.0 So far its been a very good experience. Pros Following up of orders was a time consuming task earlier and now with implementation of INEXT solution its just a click away. Broadcast modules is helping in generating new leads and the its user friendly. Cons A self help user manual will be of great help. Review Source Response from iNextLabs March 31, 2023 Thank you for reaching out and providing us with valuable feedback. We are so glad to hear that you love our product! Regards iNextLabs team PM Palaniappa M. Sign Consultant Printing Used the software for: 6-12 months ### "Amazing service" March 20, 2026 5.0 Amazing - very friendly. the staff are very friendly in explaining all the nuances of the software and ho wto make best use of this. Pros fast response, easy to use software. Their service is very professional and response to quieries is super quick Cons they are reasonably priced as per the market - so dont expect any discounts or price drops from them Review Source PM Prakash M. Director Restaurants Used the software for: Less than 6 months ### "Good solution product for our business " May 17, 2023 5.0 Inextlabs solves marketing issues and chat bots helps to connect with customers all time Pros Product is user friendly and we are integrating with our existing product Cons Mobile apps is missing . Product is user friendly and likely to integrate with existing products Review Source Response from iNextLabs May 22, 2023 Thank you for reaching out and providing us with valuable feedback. We are so glad to hear that you love our product! Regards iNextLabs team SS Sam S. Sales Manager Computer & Network Security Used the software for: Less than 6 months ### "A must have solution for every business" March 7, 2023 5.0 Very happy with the product and service Pros The number of leads/enquiries have increased. Now we are able to get customer queries even after office timings. Also inextlabs team provides instant support whenever we have queries. Cons Initially we had difficulty in understanding the various features ,so video demo would be very helpful Review Source Response from iNextLabs March 15, 2023 Thank you for reaching out and providing us with valuable feedback. We are so glad to hear that you love our product! Regards iNextLabs team AR Abdul R. General Manager Non-Profit Organization Management Used the software for: Less than 6 months ### "Feedback" June 16, 2023 4.0 Awesome Pros able to reach out quickly and save time. Cons I have no comments as i have just started to use. Review Source Response from iNextLabs July 3, 2023 Thank you for reaching out and providing us with valuable feedback. We are so glad to hear that you love our product! Regards iNextLabs team AK Arun K. ECOMMERCE MANAGER Retail Used the software for: 6-12 months ### "From Ishtara Jewellery " February 20, 2023 5.0 Pros We used to send WhatsApp messages for every promotion. Cons Creating a customized template based on the promotion. Creating a template is easy. Review Source Response from iNextLabs March 14, 2023 Thank you for reaching out and providing us with valuable feedback. We are so glad to hear that you love our product! Regards iNextLabs team Similar Products Featured ## Related categories [Conversational AI Platform](https://www.capterra.com/conversational-ai-platform-software/)[Chatbot](https://www.capterra.com/chatbot-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.