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Trusted by affiliates of major nonprofits like Habitat for Humanity and the United Way, Civic Champs is the most intuitive way to manage your volunteers. Our web and mobile platforms automate volunteer management and help nonprofit organizations convert their volunteers to donors. With our technology, your nonprofit can eliminate manual data entry and other time-intensive tasks so you can focus on doing what matters most: serving your community.
Provider
Civic Champs
Located In
United States
Open API
No
Deployment
Cloud, SaaS, Web-Based
Mobile Apps
Android, iOS
Training
Documentation, Webinars, Live Online, Videos, In Person
Support
FAQs/Forum, Email/Help Desk, Phone Support, Knowledge Base, Chat
Nonprofits seeking to streamline volunteer management, boost fundraising and amplify impact.
Content Source: Civic Champs
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Civic Champs Reviews
Pros
There are many wonderful things about Civic Champs. The greatest feature is providing volunteers with the opportunity to enter a reflection at the end of their shifts.
Working with Civic Champs has been a wonderful experience. From professional hands-on support to rebuilding parts of the software to best suit our organization's needs.
With nearly 300 active volunteers we are able to provide an easy and all user friendly platform that keeps our volunteers engaged and active with the rescue.
Cons
There is no "bulk add" feature for volunteers to add themselves to recurring, weekly shifts all year round.
Some volunteers are older and only have a home phone and no accessible email. OPTIONS has put procedures in place to continue paper documentation if the situation arises.
Some volunteers have trouble setting up the app on their cells.
"Civic Champs is a great volunteer communication tool"
Overall: I found and implemented Civic Champs for volunteer coordination for this year's Montavilla Jazz Festival. It streamlined our onboarding paperwork and was a great communication tool with its automated email reminders.
Pros: Robust features and clean design. Definitely a modern day volunteer management tool!
Cons: Can't duplicate events or create templates yet, so data entry was time consuming. Group messaging is email only so far-- I'd love direct texting option, but I know there are other factors that prevent that feature for now.
Vendor Response
"A great system for Camps!"
Overall: We are LOVING Civic Champs!! We now have an easy way onboard volunteers with our waivers, accept applications, schedule and check in volunteers, and send reminders/communication before and throughout the event. It even integrates with our donor database for a seamless look at all of our stakeholders/contributors. The onboarding and customer service have been a great experience! [sensitive content hidden] has been energetic, clear and quick to respond to our questions.
Pros: Civic Champs is highly intuitive and user friendly for our camp volunteers. They have quickly adapted to the new system and phone app. The information we can now collect will serve our organization in multiple ways and save us a lot of administrative time!
Cons: I would like to be able to create multi-day events (ex. camp counselors signing up for a four day session of camp or volunteers sign up for an overnight retreat).
Vendor Response
"We LOVE Civic Champs"
Overall: I have reports at my fingertips whenever I need to pull them. Anytime I need more specific information I know I can contact the Civic Champs teams for assistance. The recording keeping for our overall volunteer hours have gone up due to the ease of the system use. Overall it has been a great addition to our affiliate's database systems.
Pros: Our affiliate loves the simplicity of the database. It requires very little date entry from our volunteers and allows them to choose between signing in via the kiosk or a mobile app. Aside from the ease of use, the support from Civic Champs is the best we've encountered.
Cons: Older apple phones seem to have the most issues utilizing the app feature.
"Civic Champs Rocks!"
Overall: Very satisfied especially with the customer responsiveness and many of the updates. I have already recommended Civic Champs to site administrators in our area.
Pros: Easy to set up, use, and access to data. I also like that users/volunteers can provide feedback about their volunteer experience each time they check out. The service representatives are very helpful and responsive.
Cons: There is no "bulk add" feature for volunteers to add themselves to recurring, weekly shifts all year round. Currently this has to be done manually one day/shift at a time and it is time consuming for volunteers and even more time consuming for site administrators.
Vendor Response
"Thank You Civic Champs!"
Overall: Overall have had an amazing experience with Civic Champs! We are so thankful for how engaged and helpful the team at CC is! I have asked them probably a million questions and have received a million amazing responses! It is not common to have a management database with such a high driven and helpful customer service team. Civic Champs exceeds at it!
Pros: Civic Champs has been great at allowing our animal rescue to efficiently track volunteer hours, contributions, scheduling and communication across the platform. With nearly 300 active volunteers we are able to provide an easy and all user friendly platform that keeps our volunteers engaged and active with the rescue!
Cons: I am excited to see the ways that Civic Champs will grow, I hope that a desktop user friendly system is in the works for those without smart phones or that are not tech savy can still use.
Vendor Response
