--- title: "LocalImpact Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about LocalImpact Software - reviews, pricing plans, popular comparisons to other Reputation Management products and more." source_url: "https://www.capterra.com/p/249014/localimpact/" page_type: "product" language: "en" --- # LocalImpact Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) LocalImpact ## What is LocalImpact? LocalImpact helps local businesses manage their online reputation by collecting, monitoring, and responding to customer reviews across major review platforms. Businesses can request reviews from customers, stay on top of new feedback, and respond confidently from one central dashboard. LocalImpact also makes it easy to showcase reviews as social proof on websites and other customer touchpoints, helping businesses build trust and improve their online presence. Designed for local service businesses, multi-location brands, and agencies, LocalImpact keeps reputation management simple, organized, and actionable. ## What is LocalImpact used for? [Review Management](https://www.capterra.com/review-management-software/)[Reputation Management](https://www.capterra.com/reputation-management-software/) Top alternative Featured Overall rating Based on 7 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $49 Flat Rate, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for LocalImpact?[Manage this product listing](https://www.g2.com/products/localimpact/claim_requests/new?auto=true) ## LocalImpact Overview Updated September 2026 AI summary LocalImpact is a cloud-based review management solution for small and midsize businesses, agencies, and multi-location organizations seeking to oversee and respond to customer feedback. It supports campaign management, sentiment analysis, review monitoring, and response tools, with optional review badge management and integrations for workflow automation. A dashboard and social sharing features help teams manage reputation across locations. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### LocalImpact 5.0 (7) VS. [4.9 (236)](https://www.capterra.com/p/176189/Okendo/reviews/) Starting Price $49 Flat Rate, Per Month Starting Price $19 Other, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.9 (7) Ease Of Use 4.8 (155) Value For Money 5.0 (7) Value For Money 4.6 (148) Customer Service 4.7 (6) Customer Service 4.8 (147) ## LocalImpact alternatives [4.7 (707)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.9 (82)](https://www.capterra.com/p/183655/Score-My-Reviews/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars Highest Rated [TrueReview](https://www.capterra.com/p/210085/TrueReview/) [5.0 (155)](https://www.capterra.com/p/210085/TrueReview/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/210085/TrueReview/) [Trustpilot](https://www.capterra.com/p/169618/Trustpilot/) [4.5 (1,206)](https://www.capterra.com/p/169618/Trustpilot/reviews/) Starting price $299.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/169618/Trustpilot/) [View all alternatives](https://www.capterra.com/p/249014/localimpact/alternatives/) ## FAQs about LocalImpact Overview ### What company size and specific industries is LocalImpact built for? LocalImpact is designed for small to mid-sized local service businesses, multi-location businesses, and marketing agencies that manage online reputation for clients. It fits organizations that need to oversee customer feedback and reputation across one or more locations, especially service-based companies and agency teams handling multiple accounts. Features and Usability ### What are the key features of LocalImpact? LocalImpact offers campaign management, feedback management, and monitoring for multi-location businesses, along with ratings and reviews tools. Core functions include review request and response management, negative feedback management, review monitoring, sentiment analysis, reporting and statistics, dashboard views, third-party integrations, widgets, social sharing, and review badge management. Pricing ### How much does it cost and what fees or limitations are included? LocalImpact starts at $49 per month for the Growth plan, with a free trial available. The Pro plan costs $99 per month for multi-location businesses, and the Agency plan is $149 per month for client management. Pricing is flat rate, with no setup fees or contract terms listed. Integrations ### Which third-party tools and platforms does LocalImpact integrate with? LocalImpact connects natively to Jobber and Zapier. These integrations cover field service and automation workflows, giving LocalImpact users direct connections to a core service platform and a broad app network through Zapier. Getting Started and Support ### What training and onboarding options does LocalImpact offer? LocalImpact provides live online training and documentation to help teams get started. Live online sessions support guided setup and direct instruction, while documentation offers written reference material for self-paced learning and later review of product features and steps. Getting Started and Support ### What customer support options does LocalImpact offer? LocalImpact provides email/help desk support, a FAQ/forum, and a knowledge base. Support resources are organized for self-service and ticket-based help, with the catalog indicating these as the available channels. No reviewer feedback is available to describe response times or support quality. ## Features AI summary Based on 2,212 Reputation Management reviews Capterra data shows that buyers of review management software rank the following features as their top priorities: - **Review Request** (**56%** of reviewers rated this feature as critical) - **Feedback Management** (**50%**) - **Review Monitoring** (**48%**) LocalImpact supports all three features that reviewers consider most important: **Review Request**, **Feedback Management**, and **Review Monitoring**. Together, these capabilities help businesses collect more customer reviews, track incoming feedback across channels, and stay on top of their online reputation, allowing teams to respond faster and make better customer experience decisions. Review Request 4.8 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Allows businesses to request reviews from their customers Feedback Management 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Review Monitoring 4.5 (4) 125.00% of 4 reviewers that rated this feature as important or highly important Automatically monitor and receive alerts for any new online reviews Negative Feedback Management 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Identify, track, and respond to negative feedback Dashboard 4.5 (6) 66.67% of 6 reviewers that rated this feature as important or highly important Assembly of graphs and charts for visualizing and tracking statistics/metrics Response Management 4.5 (4) 100.00% of 4 reviewers that rated this feature as important or highly important Planning and managing of resources and procedures to mitigate the impact of events and incidents LocalImpact 17 features ### All Features - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Location: Manage and support multiple locations - Negative Feedback Management: Identify, track, and respond to negative feedback - Ratings/Reviews: Ratings/Reviews - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Response Management: Planning and managing of resources and procedures to mitigate the impact of events and incidents - Review Badge Management: Allows businesses to manage badges from review websites. - Review Monitoring: Automatically monitor and receive alerts for any new online reviews - Review Notification: Notifies a business when a review is left - Review Request: Allows businesses to request reviews from their customers - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - Social Sharing: Allows businesses to share their videos on social media. - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Widgets: An extended application or connector that enables users to perform additional services with their current set of tools --- Features 4.7 (7) 4.7 Based on 7 reviews ## Pricing Value for money 5.0 (7) Free Trial [View pricing plan details](https://www.capterra.com/p/249014/localimpact/pricing/) Growth $49.00 Flat Rate,Per Month It includes: - Get more reviews with email & SMS requests - Automatically respond to reviews with AI - Showcase reviews on your website - Monitor reviews in one place - Compare your reputation to competitors Pro $99.00 Flat Rate,Per Month It includes: - Manage all locations from one dashboard - View aggregate reviews across locations - Use templates across locations - Centralized reporting and settings - Compare performance by location Agency $149.00 Flat Rate,Per Month It includes: - Manage multiple client accounts - White-label dashboard & reports - Client and team management - Agency reseller tools - Priority support Value for money 5.0 (7) 5.0 Based on 7 reviews ## Integrations [ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Jobber](https://www.capterra.com/p/127994/Jobber/) ## Support, customer service and training options Customer Service 4.7 (6) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (6) 4.7 Based on 6 reviews ## User reviews Overall rating 5.0 Based on 7 reviews Filter by rating 5(7) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent LO Lorna O. FOUNDER AND OWNER Education Management ### "Great Site" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 9, 2025 I have only just begun and I'm very please at what I see and how easy it is to use. Everything is in one place. Pros Value for Money Customer Support Ease of Use Customer Reviews Setup Process Automation Team It meets all these Cons I don't like anything, It meets all my requirements. I have nothe to complain about your website. I love it! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CS Christian S. CEO Financial Services ### "German Company ist very happy " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 14, 2024 We ware very happy and meanwhile a long time user! Pros We could use it to display a wall of love into our Website Cons We need some more typical german connected partners, for example gelbeseiten Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BH Bob H. Founder Hospitality ### "Superb online review tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 13, 2024 went smoothly, very impressive UI and UX. Pros eviewsOnMyWebsite makes it easy to collect and display reviews, boosting trust and conversions. The customizable widgets and automated process save time while enhancing online reputation—an essential tool for any business! Cons not so far Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LV Laetitia V. Accompagnante holistique Health, Wellness and Fitness ### "Un outil simple et intuitif pour augmenter la visibilité des entrepreneurs" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 July 19, 2024 Mon expérience avec Reviews a, pour le moment, été très fluide. Je suis ravie d'avoir trouvé un outil, à un coût raisonnable, qui m'évite de rédiger manuellement mes avis sur mon site internet. Merci !!! Pros La simplicité de création, d'installation du widget. Le paramétrage du widget à mon image. Le rendu du widget sur mon site internet. Cons Je n'ai pas encore trouvé d'inconvénient pour le moment. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User CEO Financial Services ### "Streamlined Review Management" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 July 16, 2024 My overall experience with ReviewsOnMyWebsite has been positive. The platform's intuitive interface and automated review requests simplify managing customer feedback. However, the limited customization options for display widgets are a downside. Despite this, it's a valuable tool for enhancing online presence. Pros What I liked most about ReviewsOnMyWebsite is the intuitive interface that simplifies the process of collecting and managing customer reviews. The automated review request feature is particularly useful, saving time and effort. Cons What I liked least about ReviewsOnMyWebsite is the limited customization options for the review display widgets, which can restrict the ability to fully match the site's design aesthetics. Alternatives considered [Trustmary](https://www.capterra.com/p/214611/Trustmary/) Reasons for choosing LocalImpact I chose ReviewsOnMyWebsite over alternatives because of its user-friendly interface and efficient automated review requests. These features save time and streamline the process of gathering and managing customer feedback. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ED Eduardo D. Owner Marketing and Advertising ### "Great tool - Easy to set up and very intuitive" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 May 17, 2024 Pros The tool is very intuitive, it is easy to learn every feature just by navigating it. The dashboard is very clean and the integrations work well. Cons I just wish there were payment integrations, but we can use our own. Reasons for choosing LocalImpact Reviews on my website was more user-friendly, had less bugs and the dashboard looks better, making it a better product for our clients. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AK Andrea K. Founder & CEO Accounting ### "Great online reputation management software!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 28, 2023 I have no problems or issues with the software. I look forward to continuing to use it to help grow my business for many years to come. Pros Integration is very easy. As a small accounting business, we are lucky to have a developer on our team, but I am sure many other companies would not be so lucky. ReviewsOnMyWebsite makes it easy for anyone to use with their copy-and-paste, no-code integration. Cons A few additional features would be nice but not necessary for what I am using the product for. Reasons for choosing LocalImpact The price point is. ReviewsOnMyWebsite's price is incredible in comparison to other similar options out there. I do not need all these additional bells and whistles regarding review management, so this is the perfect option for my small business. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.