--- title: "Shortwave Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Shortwave Software - reviews, pricing plans, popular comparisons to other Email Management products and more." source_url: "https://www.capterra.com/p/249020/Shortwave/" page_type: "product" language: "en" --- # Shortwave Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on August 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Shortwave ## What is Shortwave? Shortwave helps you email smarter and faster, so you can not only be more productive, but actually enjoy your inbox. Let's face it — your email isn't working for you. You're overwhelmed by a constant barrage of messages and tired of the never-ending struggle to clean up a confusing mess. Shortwave brings order to the chaos. We've completely redesigned email from the ground up so you can stay calm, focused, and in control. ## What is Shortwave used for? [Email Management](https://www.capterra.com/email-management-software/) Overall rating Based on 1 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $9 Per User, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Shortwave?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.shortwave.com&name=Shortwave) ## Shortwave Overview Updated August 2026 AI summary Shortwave supports small and midsize businesses seeking efficient email management, offering inbox organization, prioritization, response management, and collaboration tools. With features like chat, workflow management, alerts, real-time and email monitoring, as well as archiving and search/filter capabilities, it is available on web, desktop, and mobile platforms for flexible team communication and coordination. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Shortwave 5.0 (1) VS. [### Gmail](https://www.capterra.com/p/202338/Gmail/) [4.8 (13,521)](https://www.capterra.com/p/202338/Gmail/reviews/) Starting Price $9 Per User, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.0 (1) Ease Of Use 4.8 (13,457) Value For Money 0.0 (0) Value For Money 4.8 (10,200) Customer Service 0.0 (0) Customer Service 4.4 (9,989) ## Shortwave alternatives [Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/) [4.5 (2,505)](https://www.capterra.com/p/227138/Microsoft-Outlook/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/227138/Microsoft-Outlook/) [Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/) [4.7 (17,674)](https://www.capterra.com/p/247901/Google-Workspace/reviews/) Starting price $7.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/247901/Google-Workspace/) [Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/) [4.6 (14,144)](https://www.capterra.com/p/227157/Microsoft-365/reviews/) Starting price $6.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/227157/Microsoft-365/) [Yahoo Mail](https://www.capterra.com/p/266980/Yahoo-Mail/) [4.2 (860)](https://www.capterra.com/p/266980/Yahoo-Mail/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 78% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/266980/Yahoo-Mail/) [View all alternatives](https://www.capterra.com/p/249020/Shortwave/alternatives/) ## FAQs about Shortwave Overview ### What company size and specific industries is Shortwave built for? Shortwave is designed for individuals and organizations of any size that use Gmail, including small businesses, mid-market teams, and larger companies across all industries. It suits users who want their inbox to support daily work rather than require constant manual management. Features and Usability ### What are the key features of Shortwave? Shortwave offers inbox management, chat and messaging, alerts and notifications, search and filter, archiving and retention, and response management. It also includes email monitoring, real-time monitoring, workflow management, collaboration tools, and prioritization for organizing messages and coordinating team communication. Getting Started and Support ### What training and onboarding options does Shortwave offer? Shortwave provides live online training, documentation, and videos to help teams get started. Live online sessions support guided setup and instruction, documentation offers written reference material for ongoing use, and videos provide visual walkthroughs for learning product features. Getting Started and Support ### What customer support options does Shortwave offer? Shortwave provides email/help desk support, a FAQ/forum, and a knowledge base. These self-service and ticket-based channels give users ways to find answers or request help, though no reviewer feedback is available here to describe response times, helpfulness, or common support frustrations. ## Features AI summary Based on 17,486 Email Management reviews Capterra reviewers highlight these as the features buyers care about most when choosing Email Management software: - **Inbox Management** (**54%** of reviewers rated this feature as critical) - **Search/Filter** (**42%**) - **Email Tracking** (**45%**) Shortwave includes **Inbox Management** and **Search/Filter**, giving teams a clear way to organize incoming messages and quickly find the emails they need. However, it does not offer **Email Tracking**. Instead, it provides **Email Monitoring** (**46%**) and **Alerts/Notifications** (**42%**), which can help teams stay aware of message activity and respond faster to important updates, helping businesses manage inbox volume and keep communication moving efficiently. Inbox Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Organize, prioritize, and manage incoming communications Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Archiving & Retention Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes Chat/Messaging Communicate using direct chat or messages within the system Collaboration Tools Provides a channel for team members to share AI models, media files, communicate, and work together Email Monitoring Ability to oversee and optimize the operations of a mail server Shortwave 11 features ### All Features - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Archiving & Retention: Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes - Chat/Messaging: Communicate using direct chat or messages within the system - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Email Monitoring: Ability to oversee and optimize the operations of a mail server - Inbox Management: Organize, prioritize, and manage incoming communications - Prioritization: Arrange tasks based on the level of priority or urgency - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Response Management: Planning and managing of resources and procedures to mitigate the impact of events and incidents - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.0 (1) 4.0 Based on 1 reviews ## Pricing Free Trial Free Version Basic $9.00 Per User,Per Month Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## User reviews Overall rating 5.0 Based on 1 reviews Filter by rating 5(1) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent Tariq Z. Social media manager Marketing and Advertising ### "Shortwave saves me from losing important emails " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 January 17, 2023 When clients send me emails I can't respond to straight away, Shortwave let's me pin them so I can respond layer Pros I like being able to pin important emails to the top of my inbox. It's very easy to lose important emails in all the clutter but this solves that problem Cons Not a con but I would love to be able to swipe delete emails like I can in Gmail Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.