# HGS Agent X Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about HGS Agent X Software - reviews, pricing plans, popular comparisons to other Call Center products and more. Source: https://www.capterra.com/p/249025/HGS-Agent-X --- # HGS Agent X Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on January 14, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support) HGS Agent X ## What is HGS Agent X? HGS Contact Center AI is a fully customizable, unified cloud-based contact center software that facilitates quick resolutions, boosts quality management processes, and helps offer a top-notch customer experience. With HGS Contact Center, you pay for only the features your business needs. Streamline your agent workflow while enhancing agent and customer interactions by providing a simplified customer 360° view. ## What is HGS Agent X used for? [Contact Center](https://www.capterra.com/contact-center-software/)[Customer Support](https://www.capterra.com/customer-support-software/)[Complaint Management](https://www.capterra.com/complaint-management-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $119 Per User, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for HGS Agent X?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://hgs.cx&name=HGS Agent X) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### HGS Agent X 0.0 VS. [4.7 (1,786)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price $119 Per User, Per Month Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.6 (1,766) Value For Money 0.0 (0) Value For Money 4.6 (1,516) Customer Service 0.0 (0) Customer Service 4.7 (1,535) ## HGS Agent X alternatives [4.2 (462)](https://www.capterra.com/p/184709/Aircall/reviews/) Starting price $40.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [4.4 (269)](https://www.capterra.com/p/182004/CloudTalk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [4.4 (4,083)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.2 (997)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars ## FAQs about HGS Agent X Overview ### What company size and specific industries is HGS Agent X built for? HGS Agent X is designed for organizations of any size that need contact center and call center software, including teams running contact center platforms or solutions. The vendor description does not name specific industries, so the product appears suited to businesses focused on customer support and contact center operations across sectors. Features and Usability ### What are the key features of HGS Agent X? HGS Agent X includes API access, automated routing, automatic call distribution, and IVR for handling customer interactions. It also offers live chat and multi-channel communication, plus collaboration tools, dashboard reporting, real-time monitoring, quality management, sentiment analysis, key performance indicators, and workforce management. Talk to an expert ### More questions? Ask our experts Getting Started and Support ### What training and onboarding options does HGS Agent X offer? HGS Agent X provides live online sessions, webinars, documentation, and videos to support team training. Live online sessions and webinars can support guided instruction, while documentation and videos offer written and visual reference materials for self-paced learning and review. Getting Started and Support ### What customer support options does HGS Agent X offer? HGS Agent X provides Email/Help Desk and Phone Support for customer assistance. No reviewer feedback on support quality is available in the catalog data, so user experience details such as response speed, helpfulness, or common issues cannot be described here. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. API Application programming interface that allows for integration with other systems/databases Automated Routing Tickets are automatically assigned to specific agents based on predefined rules Automatic Call Distribution Distribute/route/connect calls Collaboration Tools Provides a channel for team members to share AI models, media files, communicate, and work together Dashboard Assembly of graphs and charts for visualizing and tracking statistics/metrics IVR Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response HGS Agent X 14 features Application programming interface that allows for integration with other systems/databases Tickets are automatically assigned to specific agents based on predefined rules Distribute/route/connect calls Provides a channel for team members to share AI models, media files, communicate, and work together Assembly of graphs and charts for visualizing and tracking statistics/metrics Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Quantifiable metrics to track objectives, gauge milestones, and evaluate the success of a particular activity Ability to chat online in real time Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Focuses on improving processes by collecting data and spotting bottlenecks or other challenges. Active monitoring of systems, applications, or networks Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral A set of processes to optimize the productivity of its employees Get Advice We can help you find the software with the features you need. ## Pricing Basic $119.00 Per User,Per Month Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.