# WINCLOUD Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is WINCLOUD the right Hospitality Property Management solution for you? Explore 19 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/249031/WINCLOUD/reviews

---

WINCLOUD

4.6 (19)

[View alternatives](https://www.capterra.com/p/249031/WINCLOUD/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated March 13th, 2026

# Reviews of WINCLOUD

Ease of use

4.6

Customer Service

4.7

## Showing most helpful reviews

Showing 1-19 of 19 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Sunish S.  
Vice President, Revenue Management and ECommerce  
Hospitality  
Used the software for: 2+ years

### "A Great value for money"

March 20, 2023

5.0

Its a great system for our smaller hotels which get a good PMS at affordable prices with a full Channel Manager connectivity without added expenses

Pros

Its a very good PMS which is affordable, has connectivity with major Channel Managers to send bookings straight into PMS

Cons

They could polish some of the functions in Group Reservations to make it easier for users

Review Source

Response from Winsar Group

May 15, 2023

Dear Mr. Sunish, Thank you for your review. We are always grateful to get feedback from our customers. At WinCloud, we do our best to keep our product affordable and constantly seek ways to improve the modules for maximum functionality. We will do our best to make the functions easier to use.

NV

Nithin V.  
Corporate IT Manager  
Hospitality  
Used the software for: 1-2 years

### "Excellent property management software that is both feature-rich and cost-effective."

March 28, 2023

4.0

Pros

Wincloud PMS is an excellent property management software that is both feature-rich and cost-effective. We are always looking for ways to optimize our operations and reduce costs, and Wincloud PMS has been an excellent solution for us.One of the best things about Wincloud PMS is its affordable pricing. The software offers a variety of pricing plans to fit the needs and budget of any property management company, making it accessible to both small and large operations.Despite its affordable price point, Wincloud PMS doesn't skimp on features. The software offers a wide range of functionalities, including reservations management, housekeeping, maintenance tracking, reporting, and more. We have found that the software meets all of our property management needs and more.Moreover, Wincloud PMS is incredibly easy to use and user-friendly. It doesn't require any technical expertise to operate, and we were able to get up and running quickly.Overall, we highly recommend Wincloud PMS to any property manager looking for an affordable and feature-rich property management software. It has been a cost-effective solution that has greatly improved our operations and bottom line.

Cons

Customer support should improve and should hire more technical personals to enhance the customer experience.

Reason for choosing WINCLOUD

Wincloud PMS is an excellent property management software that is both feature-rich and cost-effective. we are always looking for ways to optimize our operations and reduce costs, and Wincloud PMS has been an excellent solution for us.

Review Source

Response from Winsar Group

May 15, 2023

Thank you for taking the time to provide comprehensive feedback on WinCloud. We are happy to hear that you find the features in our product useful and affordable. Customers are very important to us, and we are sorry that our customer support did not meet your expectations. Please write to us at support@wincloudpms.com or call us the next time you need assistance, and we promise to provide you with prompt and satisfactory support.

AL

Aquella L.  
Hotel Manager  
Hospitality  
Used the software for: 6-12 months

### "Wincloud experience "

July 13, 2023

4.0

Pros

The Wincloud PMS service is user friendly.

Cons

Absence of pro forma invoice for group reservations.

Review Source

OSD

Om S D.  
Senior Business Development manager head  
Hospitality  
Used the software for: 6-12 months

### "Excellent software for Hotels "

March 30, 2023

5.0

Pros

Wincloud- user friendly and helpful for training staff and excess assistance always 24/7 for assistance — very secure software

Switched from

[IDS Prime](https://www.capterra.com/p/198103/IDS-Prime/)

Yes already done

Review Source

Response from Winsar Group

May 15, 2023

Thank you for your review. We are happy to hear that WinCloud is helpful for your business. We take customers' data security seriously and WinCloud is PCI DSS compliant and safe to use. As always, our customer support team is available to offer you support and assistance whenever needed!

SK

Sathish K.  
Operation Manager IT & Data Centre  
Hospitality  
Used the software for: 6-12 months

### "Very useful for product for group of hotel’s "

October 16, 2023

5.0

Pros

You can manage inventory, bookings, rates, company and guest profiles and MIS from central office,

Cons

Security checks needs to be improved based on the current technology terms

Alternatives considered

[OPERA Cloud Property Management](https://www.capterra.com/p/266207/OPERA-Cloud-Property-Management/)

Reason for choosing WINCLOUD

Cost effective

Switched from

[WINHMS](https://www.capterra.com/p/128271/WinHMS-Express/)

Centralised management

Review Source

MR

Manjunath R.  
Controller  
Hospitality  
Used the software for: 2+ years

### "User friendly "

March 30, 2023

5.0

Pros

Front office management, housekeeping, point of sale,

Cons

HR management not used since it does meet the requirements.

Review Source

Response from Winsar Group

May 15, 2023

Thank you for reviewing WinCloud. We are glad you find the modules in our product useful to your business. We would be grateful if you can write to us on what features can be improved in our product so that our teams can come up with a solution in the future.

El Hadji Abdoul Mamadou B.  
Digital Manager  
Hospitality  
Used the software for: 6-12 months

### "I highly recommend use WINCLOUD"

March 27, 2023

5.0

With WINCLOUD, the guest handling is easier from the reservation to the checkout.

Pros

The interface is user-friendly and the features really meet our needs.

Cons

At the beginning, there was some missing features, but they take time to find alternatives.

Review Source

Response from Winsar Group

May 15, 2023

Thank you for your review. We are happy to know that you are satisfied with WinCloud. Our teams are always looking for ways to make the product more user-friendly and functional, and we are confident that you will always find it easy, efficient and convenient to use!

AB

Azhar B.  
General manager  
Hospitality  
Used the software for: 1-2 years

### "Perfect service "

March 29, 2023

4.0

It is easy software for anyone to work and learn.

Pros

User friendly, easy to understand and work, with analytics

Cons

Everything is smooth for now , we are looking forward to continue working on wincloud , as they provide more options

Switched from

[Hotelogix](https://www.capterra.com/p/76374/Hotelogix/)

It was not user friendly.

Review Source

Response from Winsar Group

May 15, 2023

We are grateful that you took the time to review WinCloud. Our product is designed to be affordable and packed with intuitive features to automate different hotel operations. It is good to know that you find WinCloud easy to use, and I look forward to continuing partnering with you!

RO

Rachel O.  
Distribution and Reservations Manager  
Hospitality  
Used the software for: 6-12 months

### "Wincloud Usage"

March 23, 2023

4.0

I like that wincloud is a cloud based PMS. I can use it at home unlike other PMS.

Pros

I like that wincloud is a cloud based PMS.

Cons

It logs out in just few minutes of being inactive. The error of "unresponsive page" is occurring more often now. Updating of tariff is 1 by 1 or day by day, if it can be updated from this date to this date in just 1 edit.

Review Source

Response from Winsar Group

May 15, 2023

Thank you for providing a review on WinCloud. We are sorry to hear that you are facing issues while using it. You should not be encountering "unresponsive page" errors or automatic logout due to inactivity – we regret the inconvenience caused. Our customer support team will get in touch with you shortly to understand and resolve the problems.

jG

judson G.  
General Manager  
Hospitality  
Used the software for: 2+ years

### "User friendly reliable software"

May 16, 2023

5.0

Five star product

Pros

Dashboard is very attractive with different

Cons

Manager report should make for tax include and exclude

Review Source

CA

Christian A.  
General Manager  
Hospitality  
Used the software for: 2+ years

### "Great PMS for Start up Hotels/Chains"

March 22, 2023

4.0

Support of Pat is great! Im looking forward for more updates and improvements in the future.

Pros

Report/back end (which is somehow inaccurate due to taxes)

Cons

UX, absence of traces report with pop-up features

Reason for choosing WINCLOUD

Price

Review Source

Response from Winsar Group

May 15, 2023

Thank you for your review and valuable feedback. At WinCloud, we are constantly looking for ways to make our product the best in the market. Your suggestions will be useful to our teams for improving the features.

RM

Rijas M.  
IT Manager  
Hospitality  
Used the software for: 6-12 months

### "Quick support and easy implimentation"

July 12, 2023

4.0

Pros

Quick support and response team, use anywhere, processing speed,

Alternatives considered

[OPERA Cloud Distribution](https://www.capterra.com/p/266212/OPERA-Cloud-Distribution/)

Reason for choosing WINCLOUD

Experienced team and we use their winhms on promise apps more than 10 years

Review Source

spA

sagung putri A.  
sales manager  
Hospitality  
Used the software for: 1-2 years

### "Nothing overall good"

November 16, 2023

5.0

Pros

easy user and easy support for customers

Cons

nothing problem at all, so easy user managed

Alternatives considered

[Little Hotelier](https://www.capterra.com/p/144307/Little-Hotelier/)[SiteMinder](https://www.capterra.com/p/123133/SiteMinder/)

Reason for choosing WINCLOUD

Because not very expensive, easy user managed, customers support very help us.

Review Source

JK

Jayesh K.  
Executive Director  
Hospitality  
Used the software for: Less than 6 months

### "Review of Wincloud"

March 21, 2023

5.0

Pros

Its reservation and check-in features. And admin duties

Cons

Billing features sometimes is a hassle. Billing module could be nepal based but its india based and qr code option(fonepay) should be an option.

Review Source

Response from Winsar Group

May 15, 2023

Thank you for writing us a review. We are sorry to hear that you are facing trouble while using our billing module. We constantly work to improve WinCloud to be more user-friendly, affordable and productive and will forward your feedback to the technical team for improving the module. Please feel free to call or write to us if you face any issues while using any module for prompt assistance.

VS

Vanawan S.  
General manager  
Hospitality  
Used the software for: Less than 6 months

### "My Wincloud Experience"

March 20, 2023

5.0

We are able to do our inventory management without any stress now. Easily being able to check the report to strategize better every month.

Pros

There are many reports and are very detailed. And able to see the logs of the bookings coming in allows us to catch any error within the trail shown.

Cons

The UI can be improved as to make it more interesting to look at while working.

Review Source

Response from Winsar Group

May 15, 2023

Dear Mr. Vanawan, Thank you for reviewing WinCloud. We are glad that you find WinCloud's inventory management module useful. We will continue improving our product and its features to satisfy you and our other customers.

TK

Tapas K.  
General manager  
Hospitality  
Used the software for: Less than 6 months

### "User friendly "

March 30, 2023

4.0

Pros

It's user friendly. Easy to learn for employee.

Cons

Remote access can be restricted by creating some admin password

Review Source

Response from Winsar Group

May 15, 2023

Thank you for reviewing WinCloud. We are happy to hear that you find our product user-friendly and easy to learn. Please get in touch with our customer team so that they can guide you on how to restrict remote access as required.

GP

Gede P.  
Hotel Manager  
Hospitality  
Used the software for: Less than 6 months

### "Simple "

March 31, 2023

5.0

Pros

Easy to make a new reservation, good display

Cons

When change type of room all data is change too

Review Source

Response from Winsar Group

May 15, 2023

Thank you for your review. We are happy to hear that WinCloud is helpful for your business. We take customers' data security seriously and WinCloud is PCI DSS compliant and safe to use. As always, our customer support team is available to offer you support and assistance whenever needed!

AK

Anand K.  
Hotel Manager  
Hospitality  
Used the software for: 6-12 months

### "Execellent"

July 12, 2023

5.0

Pros

User-friendly software, entry level staffs easily understand and started to using it

Cons

Not really, yet to find any difficulties of the usage

Review Source

DA

Dwi A.  
E-commerce Executive  
Hospitality  
Used the software for: Less than 6 months

### "PMS for first time user"

March 31, 2023

5.0

Pros

The system is easy to use and the support system are helpful

Cons

There is nothing to improve yet, everything works like what we need

Review Source

Response from Winsar Group

May 15, 2023

Thank you for your review. We are happy to know that you find WinCloud easy to use. You should not encounter any issue while changing a specific type of data – we regret the inconvenience caused. Our customer support team will get in touch with you to resolve the issue.

Similar Products

Featured