# WINCLOUD Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is WINCLOUD the right Hospitality Property Management solution for you? Explore 19 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/249031/WINCLOUD/reviews --- WINCLOUD 4.6 (19) [View alternatives](https://www.capterra.com/p/249031/WINCLOUD/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of WINCLOUD Ease of use 4.6 Customer Service 4.7 ## Showing most helpful reviews Showing 1-19 of 19 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Sunish S. Vice President, Revenue Management and ECommerce Hospitality Used the software for: 2+ years ### "A Great value for money" March 20, 2023 5.0 Its a great system for our smaller hotels which get a good PMS at affordable prices with a full Channel Manager connectivity without added expenses Pros Its a very good PMS which is affordable, has connectivity with major Channel Managers to send bookings straight into PMS Cons They could polish some of the functions in Group Reservations to make it easier for users Review Source Response from Winsar Group May 15, 2023 Dear Mr. Sunish, Thank you for your review. We are always grateful to get feedback from our customers. At WinCloud, we do our best to keep our product affordable and constantly seek ways to improve the modules for maximum functionality. We will do our best to make the functions easier to use. NV Nithin V. Corporate IT Manager Hospitality Used the software for: 1-2 years ### "Excellent property management software that is both feature-rich and cost-effective." March 28, 2023 4.0 Pros Wincloud PMS is an excellent property management software that is both feature-rich and cost-effective. We are always looking for ways to optimize our operations and reduce costs, and Wincloud PMS has been an excellent solution for us.One of the best things about Wincloud PMS is its affordable pricing. The software offers a variety of pricing plans to fit the needs and budget of any property management company, making it accessible to both small and large operations.Despite its affordable price point, Wincloud PMS doesn't skimp on features. The software offers a wide range of functionalities, including reservations management, housekeeping, maintenance tracking, reporting, and more. We have found that the software meets all of our property management needs and more.Moreover, Wincloud PMS is incredibly easy to use and user-friendly. It doesn't require any technical expertise to operate, and we were able to get up and running quickly.Overall, we highly recommend Wincloud PMS to any property manager looking for an affordable and feature-rich property management software. It has been a cost-effective solution that has greatly improved our operations and bottom line. Cons Customer support should improve and should hire more technical personals to enhance the customer experience. Reason for choosing WINCLOUD Wincloud PMS is an excellent property management software that is both feature-rich and cost-effective. we are always looking for ways to optimize our operations and reduce costs, and Wincloud PMS has been an excellent solution for us. Review Source Response from Winsar Group May 15, 2023 Thank you for taking the time to provide comprehensive feedback on WinCloud. We are happy to hear that you find the features in our product useful and affordable. Customers are very important to us, and we are sorry that our customer support did not meet your expectations. Please write to us at support@wincloudpms.com or call us the next time you need assistance, and we promise to provide you with prompt and satisfactory support. AL Aquella L. Hotel Manager Hospitality Used the software for: 6-12 months ### "Wincloud experience " July 13, 2023 4.0 Pros The Wincloud PMS service is user friendly. Cons Absence of pro forma invoice for group reservations. Review Source OSD Om S D. Senior Business Development manager head Hospitality Used the software for: 6-12 months ### "Excellent software for Hotels " March 30, 2023 5.0 Pros Wincloud- user friendly and helpful for training staff and excess assistance always 24/7 for assistance — very secure software Switched from [IDS Prime](https://www.capterra.com/p/198103/IDS-Prime/) Yes already done Review Source Response from Winsar Group May 15, 2023 Thank you for your review. We are happy to hear that WinCloud is helpful for your business. We take customers' data security seriously and WinCloud is PCI DSS compliant and safe to use. As always, our customer support team is available to offer you support and assistance whenever needed! SK Sathish K. Operation Manager IT & Data Centre Hospitality Used the software for: 6-12 months ### "Very useful for product for group of hotel’s " October 16, 2023 5.0 Pros You can manage inventory, bookings, rates, company and guest profiles and MIS from central office, Cons Security checks needs to be improved based on the current technology terms Alternatives considered [OPERA Cloud Property Management](https://www.capterra.com/p/266207/OPERA-Cloud-Property-Management/) Reason for choosing WINCLOUD Cost effective Switched from [WINHMS](https://www.capterra.com/p/128271/WinHMS-Express/) Centralised management Review Source MR Manjunath R. Controller Hospitality Used the software for: 2+ years ### "User friendly " March 30, 2023 5.0 Pros Front office management, housekeeping, point of sale, Cons HR management not used since it does meet the requirements. Review Source Response from Winsar Group May 15, 2023 Thank you for reviewing WinCloud. We are glad you find the modules in our product useful to your business. We would be grateful if you can write to us on what features can be improved in our product so that our teams can come up with a solution in the future. El Hadji Abdoul Mamadou B. Digital Manager Hospitality Used the software for: 6-12 months ### "I highly recommend use WINCLOUD" March 27, 2023 5.0 With WINCLOUD, the guest handling is easier from the reservation to the checkout. Pros The interface is user-friendly and the features really meet our needs. Cons At the beginning, there was some missing features, but they take time to find alternatives. Review Source Response from Winsar Group May 15, 2023 Thank you for your review. We are happy to know that you are satisfied with WinCloud. Our teams are always looking for ways to make the product more user-friendly and functional, and we are confident that you will always find it easy, efficient and convenient to use! AB Azhar B. General manager Hospitality Used the software for: 1-2 years ### "Perfect service " March 29, 2023 4.0 It is easy software for anyone to work and learn. Pros User friendly, easy to understand and work, with analytics Cons Everything is smooth for now , we are looking forward to continue working on wincloud , as they provide more options Switched from [Hotelogix](https://www.capterra.com/p/76374/Hotelogix/) It was not user friendly. Review Source Response from Winsar Group May 15, 2023 We are grateful that you took the time to review WinCloud. Our product is designed to be affordable and packed with intuitive features to automate different hotel operations. It is good to know that you find WinCloud easy to use, and I look forward to continuing partnering with you! RO Rachel O. Distribution and Reservations Manager Hospitality Used the software for: 6-12 months ### "Wincloud Usage" March 23, 2023 4.0 I like that wincloud is a cloud based PMS. I can use it at home unlike other PMS. Pros I like that wincloud is a cloud based PMS. Cons It logs out in just few minutes of being inactive. The error of "unresponsive page" is occurring more often now. Updating of tariff is 1 by 1 or day by day, if it can be updated from this date to this date in just 1 edit. Review Source Response from Winsar Group May 15, 2023 Thank you for providing a review on WinCloud. We are sorry to hear that you are facing issues while using it. You should not be encountering "unresponsive page" errors or automatic logout due to inactivity – we regret the inconvenience caused. Our customer support team will get in touch with you shortly to understand and resolve the problems. jG judson G. General Manager Hospitality Used the software for: 2+ years ### "User friendly reliable software" May 16, 2023 5.0 Five star product Pros Dashboard is very attractive with different Cons Manager report should make for tax include and exclude Review Source CA Christian A. General Manager Hospitality Used the software for: 2+ years ### "Great PMS for Start up Hotels/Chains" March 22, 2023 4.0 Support of Pat is great! Im looking forward for more updates and improvements in the future. Pros Report/back end (which is somehow inaccurate due to taxes) Cons UX, absence of traces report with pop-up features Reason for choosing WINCLOUD Price Review Source Response from Winsar Group May 15, 2023 Thank you for your review and valuable feedback. At WinCloud, we are constantly looking for ways to make our product the best in the market. Your suggestions will be useful to our teams for improving the features. RM Rijas M. IT Manager Hospitality Used the software for: 6-12 months ### "Quick support and easy implimentation" July 12, 2023 4.0 Pros Quick support and response team, use anywhere, processing speed, Alternatives considered [OPERA Cloud Distribution](https://www.capterra.com/p/266212/OPERA-Cloud-Distribution/) Reason for choosing WINCLOUD Experienced team and we use their winhms on promise apps more than 10 years Review Source spA sagung putri A. sales manager Hospitality Used the software for: 1-2 years ### "Nothing overall good" November 16, 2023 5.0 Pros easy user and easy support for customers Cons nothing problem at all, so easy user managed Alternatives considered [Little Hotelier](https://www.capterra.com/p/144307/Little-Hotelier/)[SiteMinder](https://www.capterra.com/p/123133/SiteMinder/) Reason for choosing WINCLOUD Because not very expensive, easy user managed, customers support very help us. Review Source JK Jayesh K. Executive Director Hospitality Used the software for: Less than 6 months ### "Review of Wincloud" March 21, 2023 5.0 Pros Its reservation and check-in features. And admin duties Cons Billing features sometimes is a hassle. Billing module could be nepal based but its india based and qr code option(fonepay) should be an option. Review Source Response from Winsar Group May 15, 2023 Thank you for writing us a review. We are sorry to hear that you are facing trouble while using our billing module. We constantly work to improve WinCloud to be more user-friendly, affordable and productive and will forward your feedback to the technical team for improving the module. Please feel free to call or write to us if you face any issues while using any module for prompt assistance. VS Vanawan S. General manager Hospitality Used the software for: Less than 6 months ### "My Wincloud Experience" March 20, 2023 5.0 We are able to do our inventory management without any stress now. Easily being able to check the report to strategize better every month. Pros There are many reports and are very detailed. And able to see the logs of the bookings coming in allows us to catch any error within the trail shown. Cons The UI can be improved as to make it more interesting to look at while working. Review Source Response from Winsar Group May 15, 2023 Dear Mr. Vanawan, Thank you for reviewing WinCloud. We are glad that you find WinCloud's inventory management module useful. We will continue improving our product and its features to satisfy you and our other customers. TK Tapas K. General manager Hospitality Used the software for: Less than 6 months ### "User friendly " March 30, 2023 4.0 Pros It's user friendly. Easy to learn for employee. Cons Remote access can be restricted by creating some admin password Review Source Response from Winsar Group May 15, 2023 Thank you for reviewing WinCloud. We are happy to hear that you find our product user-friendly and easy to learn. Please get in touch with our customer team so that they can guide you on how to restrict remote access as required. GP Gede P. Hotel Manager Hospitality Used the software for: Less than 6 months ### "Simple " March 31, 2023 5.0 Pros Easy to make a new reservation, good display Cons When change type of room all data is change too Review Source Response from Winsar Group May 15, 2023 Thank you for your review. We are happy to hear that WinCloud is helpful for your business. We take customers' data security seriously and WinCloud is PCI DSS compliant and safe to use. As always, our customer support team is available to offer you support and assistance whenever needed! AK Anand K. Hotel Manager Hospitality Used the software for: 6-12 months ### "Execellent" July 12, 2023 5.0 Pros User-friendly software, entry level staffs easily understand and started to using it Cons Not really, yet to find any difficulties of the usage Review Source DA Dwi A. E-commerce Executive Hospitality Used the software for: Less than 6 months ### "PMS for first time user" March 31, 2023 5.0 Pros The system is easy to use and the support system are helpful Cons There is nothing to improve yet, everything works like what we need Review Source Response from Winsar Group May 15, 2023 Thank you for your review. We are happy to know that you find WinCloud easy to use. You should not encounter any issue while changing a specific type of data – we regret the inconvenience caused. Our customer support team will get in touch with you to resolve the issue. Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.