# FastPass SSPR Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is FastPass SSPR the right Self-Service Password Reset (SSPR) solution for you? Explore 13 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/249093/FastPass/reviews --- FastPass SSPR 4.8 (13) [View alternatives](https://www.capterra.com/p/249093/FastPass/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of FastPass SSPR Ease of use 4.8 Customer Service 4.8 ## Showing most helpful reviews Showing 1-13 of 13 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Juan D. Administrative Assistant Staffing and Recruiting Used the software for: 6-12 months ### "RELIABLE PRODUCTS TAILORED FOR BUSINESS SUCCESS! Amazing!!!" January 14, 2025 5.0 Having tried different solutions, this one proves to be able to cover the whole area, especially the flexibilit is eminent. Reliable product that suits the business. SSPR seems stable and effactive, we have it on-prem. Happy with it so far. Seems more flexible, and their support is really quick. Alternatives Considered: ManageEngine ADSelfService Plus Reasons for Choosing FastPass SSPR: The old Dropbox business has an old and traditional sharing process, unlike this tool FastPass SSPR, the collaboration is indeed amazing! Pros Flexible, Multiple integration Options, End-User experience Cons Large Admin GUI, Texts editing is hard, Reporting a bit basic. Alternatives considered [Dropbox Business](https://www.capterra.com/p/143068/Dropbox-Business/) Reason for choosing FastPass SSPR The old Dropbox business has an old and traditional sharing process, unlike this tool FastPass SSPR, the collaboration is indeed amazing! Review Source VR Verified Reviewer Social Analyst Marketing and Advertising Used the software for: Less than 6 months ### "SSPR at your fingertips" January 9, 2026 5.0 Pros The FastPass Windows Client provides end users with the ability to reset their passwords directly from their workstation, offering a seamless and secure recovery experience. This functionality, together with the flexible authentication options, represents one of the product’s greatest strengths. The implementation process was efficient, and the Service Desk has since experienced measurable time savings. Cons We tried implementing it our selves, but took some wrong turns. Support was very helpfull, Price is a bit high, but quality is great. Review Source DM Dana M. Fulfillment Manager Publishing Used the software for: 1-2 years ### "Fast Pass is a secure way to "share" Passwords" November 17, 2025 3.0 My overall experience has been positive, it's been the only way to manage multiple applications with a limited amount of user interfaces without sacrificing security. Pros At first I was skeptical of downloading another tool to my browser, but FastPass has been quite helpful. I remember the days of "just use my password" for password sharing and that just doesn't fly anymore. This way, access to programs can be shared without sacrificing security. Cons Fastpass has a tendency to insert itself into fields that do not necessarily require a password, for example, it has popped up into address fields from time to time. Review Source Bharat A. Project Manager Management Consulting Used the software for: 6-12 months ### ""SSPR for staff and students"" January 22, 2025 5.0 The flixebility let's us connect to both Entra and Active Directory. Staff users DUO for Authentication and student a bit of mix, most Email and SMS pin codes. We use FatPass for our staff and students, we are very pleased it has the needed flexility in terms of the different user groups we have it enables us to build different profiles per user group securing the right process for users, I really like it's flexibility, security, compatiblity and feature set, it is relative easy to implement in your environment. Self Service Password reset for Active Directory. Pros We use FastPass for our staff and students, we are very pleased it has the needed flexility in terms of the different user groups we have. It enables us to build different profiles per user group securing the right process for users. Additionally it has the needed notification engine and integration to our ITSM system that we need. Cons Just a minor issue: Errors for users might be easier to spot in the interface instead having to look at log files. Review Source VR Verified Reviewer IT Project Coordinator Financial Services Used the software for: Less than 6 months ### "Easy Self-Service password reset" January 17, 2025 5.0 Using FatPass SSPR has been a fantastic experience. The setup was seamless, and the interface is user-friendly, making password management easy and stress-free. The self-service reset feature is quick, and the multi-factor authentication adds extra security. Customer support has been responsive and helpful whenever needed. Overall, FatPass has improved my workflow, saving me time and reducing reliance on IT support. It’s an effective, reliable solution for password management. I highly recommend it for anyone seeking a secure and efficient system Pros I appreciate its flexibility, security, compatibility, and comprehensive feature set. It’s relatively straightforward to implement in any environment, and once you understand how it operates, it’s easy to use. Moreover, it provides the versatility needed to integrate seamlessly into complex setups Cons Nothing I can think of that I didn't like about FastPass SSPR Review Source AG Amiria G. Project Manager Consumer Goods Used the software for: Less than 6 months ### "I Highly Recommend SSPR for Active Directory and Entra" November 21, 2024 5.0 FastPass SSPR has streamlined our password reset process significantly. Users can now reset their passwords independently from their place of comfort, this has reduced our users reliance on the help desk. Not only did this accelerate the process but also enhanced security , it has proffered a solution we are very pleased with!" Pros FastPass SSPR has proven to be a comprehensive choice for our organization. It has exceeded our expectations by delivering a seamless self-service password reset solution that works amazingly in real-time. Its efficiency in integrating with Active Directory, Entra, and SAP is unique, The inclusion of a PC client and VPN integration ensures smooth functionality, even for our remote workforce. We are highly satisfied with its performance and the value it brings to our operations. Cons I would say the default reporting in FastPass SSPR feels somewhat limited, this makes it require additional customization. I believe it could be more robust and customizable to better meet diverse organizational needs. Review Source KR Karan R. Assistant Manager Marketing Market Research Used the software for: 1-2 years ### "Solving OnPremAD, Entra and SAP passwords in one streamlines" January 13, 2025 5.0 Pros We tried a lot of bundled SSPR products in the past, but it mostly never worked, but this SSPR did. The product and customer service is also satisfactory. Cons There are a lot of options abit too many maybe Review Source MPD Mutiara Putri D. Project Manager Leisure, Travel & Tourism Used the software for: 1-2 years ### "SSPR for Active Directory and Entra" November 20, 2024 5.0 Users avoid calling help desk to reset passwords, making the process , quicker and also more secure. This not only saves time but also enhances security by reducing human intervention in sensitive operations. Pros Finally SSPR that works, Handles AD and Entra in a realtime. FastPass SSPR ticks all boxes for us. It Has everything from the client on the PC, VPN integrated for work from home, handling of AD, Entra and SAP. We are happy with it Cons Default reporting may be too general not specific to a particular industry Review Source Allica Athina A. Sr. Associate Consumer Services Used the software for: 6-12 months ### "FastPass is our company accelerator :)" May 14, 2024 5.0 Awesome! Security risks and technical issues churns out unnecessary losses to hit KPI. Now with FastPass SSPR, it has consistently helped our company increase productivity, revenue growth and pull off ROI by simplifying our system's protection and recovery process. Shortage on productivity of idle employees in our company has decreased since when they get locked out/blocked or forgot their password, they can easily do self-service even without the assistance from the IT help desk. Pros Overall experience is great! FastPass SSPR functionality significantly reduces the complexity, IT costs and time spent when our company employees get locked out of the system due to login credential issues, which directly contributes to operational efficiency. The software's user-friendliness and integration capabilities reduce the time and resources typically required for the traditional password reset process. Recommended for entities like our company that operate remotely aiming for high user adoption, practicality and convenience with SSPR. 47% of our business clients and employees forget their login credentials, password and get system locked out every month. This used to cause a huge impact on our revenue and productivity. FastPass SSPR gets this fixed as password and account recovery gets sorted out ASAP. The best feature is the secured, built-in workflow integrations with major platforms (like Microsoft, Google, RSA, SAP, Oracle etc) for multi-factor authentication. Additionally, password synchronization is the secret sauce to get us there in record-breaking time. As part of security measures, we strictly implement to our employees and clients regular password change (at least once a month) in our company for data protection and compliance. FastPass SSPR is our perfect partner with the implementation of this practice effectively. Cons To be honest, we haven't had a bad experience with FastPass and is growing quite rapidly. Review Source AS Andrew S. Project Manager Building Materials Used the software for: 2+ years ### "High user adoption for SSPR" January 3, 2024 5.0 Very stable operation for our on-premises version. Quality support when needed. Good value for money Pros Strong features to get users enrolled. High user acceptance, as users can choose many different authentication methods to verify their identity. Users combine password resets for Windows and SAP from the same portal We did better than our budget Cons Many options to select when deciding best processes for users - can be a bit confusing to keep track. Review Source JY Jennifer Y. Project Lead Mining & Metals Used the software for: Less than 6 months ### "Working SSPR for AD" May 17, 2024 4.0 We are using simple authentication for basic end-users and MFA for users with more access. Simple but very effective. Pros FastPass SSPR is easy to get going. It has a comprehensive toolset with the Windows Client as the most important one for us. Enables users to Reset Password even from home.The Client also nags the users to Enroll- uptake is great.Service Desk tool is also in use Cons There are so many options which is good, but it can sometimes take time to eg. Find the right text to edit. Review Source JP Jaime P. Regional Manager Information Technology and Services Used the software for: 2+ years ### "Fastpass the best SSPR " January 10, 2024 5.0 We have several windows, Linux and IBM i system so Fastpass has been a key component to empower our users to management their passwords. Pros Easy to use and implement. Outstanding support Cons Noting. It is a solution that has covered all of our needs. Review Source AM Allan M. Senior Project Manager Computer Software Used the software for: 6-12 months ### "Combined SSPR and Identity Verification in the Help Desk" January 2, 2024 5.0 Great product. Great support and value for money. The product is very stable. Following their advices we reached 92% Self-Service Password Reset rate and on the Help Desk side we have a quick yes secure user verification procedure setup. This was implemented at a customer with 22.000 users. Pros FastPass features the ability to combine the features / using the same data and dynamic user information. Although we started using the Identity Verification Manager in the Service Desk as the first step, we then added the SSPR functionality later, which gave even better results. We are on-Premise, and there setup and integration was pretty easy even with our ITSM system. Stability Integration Usabilty Enrolment rate Tools Cons A bit too many features makes it a bit hard to setup initially. Review Source Similar Products Featured