--- title: "QualityDesk Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about QualityDesk Software - reviews, pricing plans, popular comparisons to other Contact Center Quality Assurance products and more." source_url: "https://www.capterra.com/p/249221/QualityDesk/" page_type: "product" language: "en" --- # QualityDesk Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) QualityDesk ## What is QualityDesk? QualityDesk is a quality assurance and coaching leadership tool for any organization that wants to do continues quality assurance in their sales and/or customer services and/or wants to manage their coaching leadership process. Typically replacing spreadsheets and word documents. Works well with any HR software and most contact of the center softwares, but doesn't need them in order to work. QualityDesk's user NPS is 88. Very easy to implement into everyday work routines. Start your trial now! ## What is QualityDesk used for? [Performance Management System](https://www.capterra.com/performance-appraisal-software/)[Contact Center](https://www.capterra.com/contact-center-software/)[Call Center](https://www.capterra.com/call-center-software/) Top alternative Featured Overall rating Based on 7 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for QualityDesk?[Manage this product listing](https://www.g2.com/products/qualitydesk/claim_requests/new?auto=true) ## QualityDesk Overview Updated September 2026 AI summary QualityDesk offers businesses a cloud-based solution for managing contact center operations, supporting teams of all sizes with tools for agent interaction, automated call routing, and multi-channel communication. Its features include a dedicated agent interface and built-in quality management capabilities, making it suitable for organizations seeking to monitor, evaluate, and optimize contact and call center performance. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### QualityDesk 4.6 (7) VS. [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price Contact vendor Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (7) Ease Of Use 4.6 (1) Value For Money 4.6 (5) Value For Money 4.6 (1) Customer Service 4.9 (7) Customer Service 4.7 (1) ## QualityDesk alternatives [Fonvirtual Call Center](https://www.capterra.com/p/183354/Fonvirtual-Call-Center/) [3.0 (1)](https://www.capterra.com/p/183354/Fonvirtual-Call-Center/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 0% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/183354/Fonvirtual-Call-Center/) [CloudTalk](https://www.capterra.com/p/182004/CloudTalk/) [4.4 (271)](https://www.capterra.com/p/182004/CloudTalk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/182004/CloudTalk/) [Nextiva](https://www.capterra.com/p/175788/Nextiva/) [4.6 (919)](https://www.capterra.com/p/175788/Nextiva/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/175788/Nextiva/) Highest Rated [Squaretalk](https://www.capterra.com/p/219046/Squaretalk-Matrix/) [4.8 (120)](https://www.capterra.com/p/219046/Squaretalk-Matrix/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/219046/Squaretalk-Matrix/) ## FAQs about QualityDesk Overview ### What company size and specific industries is QualityDesk built for? QualityDesk is designed for customer experience teams, contact centers, telemarketing operations, quality assurance groups, and coaching leaders. It fits organizations that need structured oversight of service and sales interactions, especially in communication-driven businesses rather than a specific company size or industry segment. Features and Usability ### What are the key features of QualityDesk? QualityDesk offers 360 degree feedback, performance review management, and ongoing performance tracking for employee evaluations. It also includes goal setting/tracking, individual development plans, self assessment, surveys & feedback, and appraisal history, plus real-time analytics, reporting & statistics, dashboards, automated routing, and third-party integrations. Integrations ### Which third-party tools and platforms does QualityDesk integrate with? QualityDesk integrates with Crisp, LeadDesk, and Puzzel for customer support and contact center workflows. These native integrations connect QualityDesk to messaging and telephony platforms, covering the main third-party tools listed in its catalog. Getting Started and Support ### What training and onboarding options does QualityDesk offer? QualityDesk provides in-person training, live online sessions, webinars, documentation, and videos to help teams get started. In-person and live formats support guided setup, webinars cover shared training sessions, documentation offers written reference material, and videos provide self-paced learning. Getting Started and Support ### What customer support options does QualityDesk offer? QualityDesk offers email/help desk, a knowledge base, phone support, and chat. No reviewer feedback on support experience is available, so support quality, response times, and helpfulness cannot be assessed from user comments. ## Features AI summary Based on 1,302 Contact Center Quality Assurance reviews According to Capterra reviewers, these are the contact center features buyers prioritize most when evaluating a solution: - **Caller ID** (**46%** of reviewers rated this feature as critical) - **Call Center Management** (**48%**) - **Automatic Call Distribution** (**52%**) QualityDesk provides contact center functionality aimed at handling customer support operations in one place. Its feature set is geared toward managing service interactions, tracking customer issues, and supporting day-to-day agent workflows, helping businesses maintain organized support processes and giving teams a clearer view of customer communication and case activity. Ongoing Performance Tracking 5.0 (5) 0.00% of 5 reviewers that rated this feature as important or highly important Provides real-time feedback and assessments on employee performance, skills, and accomplishments Performance Review Management 4.8 (5) 0.00% of 5 reviewers that rated this feature as important or highly important Create, fill out, and send performance reviews to individual employees Surveys & Feedback 4.8 (4) 0.00% of 4 reviewers that rated this feature as important or highly important Gauge satisfaction and receive information for improvement and success Employee Management 5.0 (3) 0.00% of 3 reviewers that rated this feature as important or highly important Track employee schedules, availability, and performance across projects and tasks Quality Management 4.7 (3) 0.00% of 3 reviewers that rated this feature as important or highly important Focuses on improving processes by collecting data and spotting bottlenecks or other challenges. Self Assessment 5.0 (3) 0.00% of 3 reviewers that rated this feature as important or highly important An individual's evaluation of his or her own strengths, weaknesses, and skills QualityDesk 29 features ### All Features - 360 Degree Feedback: Tools for collecting comprehensive feedback on an employee from peers, subordinates, and manager - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Agent Interface: Agents can view and manage all customer requests and interactions. - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Document Management: Store, manage, and track all electronic documents in a centralized location - Email: Offers the ability to send unlimited emails directly from the server without incurring any additional cost. - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Employee Profiles: Centralized storage for employee data, records, and performance metrics - Goal Setting/Tracking: Establish measurable goals and objectives and track their progress over a specific period of time - Individual Development Plans: Document completed by employee to assist with career and personal development to reach short term and long term goals - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Ongoing Performance Tracking: Provides real-time feedback and assessments on employee performance, skills, and accomplishments - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Performance Review Management: Create, fill out, and send performance reviews to individual employees - Quality Management: Focuses on improving processes by collecting data and spotting bottlenecks or other challenges. - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Self Assessment: An individual's evaluation of his or her own strengths, weaknesses, and skills - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Training Management: Track employee/learner's progression through training programs --- Get Advice We can help you find the software with the features you need. Features 4.3 (7) 4.3 Based on 7 reviews ## Pricing Value for money 4.6 (5) ### Starting price Free trial available Value for money 4.6 (5) 4.6 Based on 5 reviews ## Integrations [ Crisp](https://www.capterra.com/p/151292/Crisp/)[ LeadDesk](https://www.capterra.com/p/130134/LeadDesk/)[ Puzzel](https://www.capterra.com/p/192554/Puzzel/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.9 (7) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (7) 4.9 Based on 7 reviews ## User reviews Overall rating 4.6 Based on 7 reviews Filter by rating 5(4) 4(3) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent KK Kimmo K. Customer Service Improvement Manager Utilities ### "Lean Platform with Great Support" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 15, 2023 Pros The platform is easy and intuitive to set up and to navigate. Easily the best thing I like about the platform is the easy access to live support. Sure, there's a comprehensive help center online but if something goes wrong or if you have suggestions or requests, you can easily reach out to the support and ask for help or discuss the needs your organization may have. Cons While the current features cover our needs at the moment, perhaps in the future there could be even more flexibility how the evaluation and coaching forms can be tailored to your needs. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Irina T. Service Manager Information Technology and Services ### "QD is a great tool for more systematic quality monitoring" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 8, 2023 Our quality monitoring has reached a new level with QualityDesk. With QD the monitoring of the contacts and the coaching can be done in a more systematic and effective way throughout the whole organization. Pros QualityDesk is really easy to use for both team managers and customer service agents. QD has helped our organization to monitor quality in a more systematic way. Cons The reporting functions have most development needs. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. MM maria M. supervisor contact center Insurance ### "Accesible y sencillo" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 19, 2023 en prueba Pros Las plantillas se cumplimentan de forma sencilla, accesible, cómoda. Cons en principio no he encontrado nada que me disguste Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AA Aniano A. Responsable sistemas Contact Center Insurance ### "Cumple con lo que necesitamos" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 April 18, 2023 Pros Herramienta visualmente muy agradable y con las funcionalidades que necesitamos Cons Ninguno, todo me parece correcto, es lo que necesitábamos. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. NC Nuria C. Formación/auditor Insurance ### "Buen producto" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 April 11, 2023 Muy buena Pros Lo rapido que puedes gestionar y ver el trabajo de equipo o persona Cons Quizá pondría una ruta mas directa a la hora de sacra informe. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. IT Isabel T. CC Insurance ### "Una gran herramienta" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 10, 2023 En general, mi experiencia es muy buena Pros Me parece una herramienta super sencilla de usar, muy visual para utilizar con los equipos; otorga mucha rapidez a las personas que hacen las auditorias, y es de mucha ayuda para las personas a las que se le hacen ya que de un solo vistazo puedes tener una visión global de tus resultados, areas de mejora y un feedback Cons Cuando hay muchos formularios se hace dificil ver todos, ya que se juntan los que estan en uso, con los que no. Deberia poder verse por agente todas las auditorias realizadas en un periodo sin estar entrando en cada una Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. BV Belen V. Responsable Contact Center Reale Seguros Insurance ### "Herramienta muy intituita, útil, muchas utilidades y aplicable no sólo a llamadas telefónicas." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 5, 2023 Rapidez en la monitorización, visión conjunta de los agentes, evolución de los agentes. Tenemos la visión en qué debemos mejorar como equipo a un simple vistazo Pros Muy fácil de usar, intiutiva, aplicable no sólo a llamadas de teléfono , excelentes reportes en excel para tener evolución, acumulados...rápido servicio post-venta NUNCA ESTAS SOLO!!! Cons Hay algunas "vistas" que necesito como supervisor de todo el equipo y ya están trabajando en ello Reasons for choosing QualityDesk Herramienta fácil de usar, intiuitiva, somos independientes desde el minuto cero. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.