--- title: "QualityDesk Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about QualityDesk Software - reviews, pricing plans, popular comparisons to other Contact Center products and more." source_url: "https://www.capterra.com/p/249221/QualityDesk/" page_type: "product" language: "en" --- # QualityDesk Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on August 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) QualityDesk ## What is QualityDesk? QualityDesk is a quality assurance and coaching leadership tool for any organization that wants to do continues quality assurance in their sales and/or customer services and/or wants to manage their coaching leadership process. Typically replacing spreadsheets and word documents. Works well with any HR software and most contact of the center softwares, but doesn't need them in order to work. QualityDesk's user NPS is 88. Very easy to implement into everyday work routines. Start your trial now! ## What is QualityDesk used for? [Performance Management System](https://www.capterra.com/performance-appraisal-software/)[Contact Center](https://www.capterra.com/contact-center-software/)[Call Center](https://www.capterra.com/call-center-software/) Top alternative Featured Overall rating Based on 7 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for QualityDesk?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://qualitydesk.fi&name=QualityDesk) ## QualityDesk Overview Updated August 2026 AI summary QualityDesk equips contact and call centers with tools for agent management, quality assurance, and performance tracking, supporting organizations from small businesses to enterprises. Its feature set includes multi-channel communication, agent interfaces, automated routing, and quality management, along with analytics, customizable forms, and integrations with select customer communication platforms. Deployment options span cloud and major operating systems. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### QualityDesk 4.6 (7) VS. [4.8 (330)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) Starting Price Contact vendor Starting Price $25 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (7) Ease Of Use 4.8 (884) Value For Money 4.6 (5) Value For Money 4.7 (795) Customer Service 4.9 (7) Customer Service 4.8 (815) ## QualityDesk alternatives [4.7 (1,787)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.4 (4,090)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.7 (209)](https://www.capterra.com/p/218251/Wildix/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.2 (465)](https://www.capterra.com/p/184709/Aircall/reviews/) Starting price $40.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/249221/QualityDesk/alternatives/) ## FAQs about QualityDesk Overview ### What company size and specific industries is QualityDesk built for? QualityDesk is designed for mid-sized to large organizations that operate customer experience teams, contact centres, telemarketing operations, quality assurance programs, and coaching leadership functions. It is a fit for service-focused businesses that need tools for managing performance and call quality across these operational areas. Features and Usability ### What are the key features of QualityDesk? QualityDesk offers performance review management, 360 degree feedback, self assessments, goal setting and tracking, and individual development plans. It also includes real-time analytics, reporting and statistics, activity dashboards, alerts and notifications, document management, customizable forms and templates, and third-party integrations for broader employee and quality management workflows. Integrations ### Which third-party tools and platforms does QualityDesk integrate with? QualityDesk integrates with Crisp, LeadDesk, and Puzzel for customer communication and contact center workflows. These catalog integrations connect QualityDesk to support messaging, lead handling, and call-center operations, giving teams a small but focused set of third-party platform options. Getting Started and Support ### What training and onboarding options does QualityDesk offer? QualityDesk provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided instruction, webinars cover grouped presentations, documentation offers written reference material, and videos provide self-paced learning content. Getting Started and Support ### What customer support options does QualityDesk offer? QualityDesk provides email/help desk, a knowledge base, phone support, and chat. No reviewer feedback is available here, so support experience details such as response speed, helpfulness, or common frustrations cannot be confirmed from user comments. ## Features AI summary Based on 1,279 Contact Center reviews Capterra reviewers highlight these as the contact center features buyers focus on most: - **Caller ID** (**45%** of reviewers rated this feature as critical) - **Call Center Management** (**48%**) - **Automatic Call Distribution** (**52%**) QualityDesk is built around customer support and ticket handling workflows rather than core contact center functions. It provides tools for managing customer conversations, tracking service requests, and organizing support activity in one place, helping businesses maintain visibility into issues, improve response consistency, and give teams a clearer way to manage day-to-day service operations. Ongoing Performance Tracking 5.0 (5) 0.00% of 5 reviewers that rated this feature as important or highly important Provides real-time feedback and assessments on employee performance, skills, and accomplishments Performance Review Management 4.8 (5) 0.00% of 5 reviewers that rated this feature as important or highly important Create, fill out, and send performance reviews to individual employees Surveys & Feedback 4.8 (4) 0.00% of 4 reviewers that rated this feature as important or highly important Gauge satisfaction and receive information for improvement and success Employee Management 5.0 (3) 0.00% of 3 reviewers that rated this feature as important or highly important Track employee schedules, availability, and performance across projects and tasks Quality Management 4.7 (3) 0.00% of 3 reviewers that rated this feature as important or highly important Focuses on improving processes by collecting data and spotting bottlenecks or other challenges. Self Assessment 5.0 (3) 0.00% of 3 reviewers that rated this feature as important or highly important An individual's evaluation of his or her own strengths, weaknesses, and skills QualityDesk 28 features Tools for collecting comprehensive feedback on an employee from peers, subordinates, and manager Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Agents can view and manage all customer requests and interactions. Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Tickets are automatically assigned to specific agents based on predefined rules Pre-designed layouts that can be customized to match preferences and requirements Assembly of graphs and charts for visualizing and tracking statistics/metrics Store, manage, and track all electronic documents in a centralized location Track employee schedules, availability, and performance across projects and tasks Centralized storage for employee data, records, and performance metrics Establish measurable goals and objectives and track their progress over a specific period of time Document completed by employee to assist with career and personal development to reach short term and long term goals Observe and track the demand, usage, progress or quality of a system, product, or user Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Provides real-time feedback and assessments on employee performance, skills, and accomplishments A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Create, fill out, and send performance reviews to individual employees Focuses on improving processes by collecting data and spotting bottlenecks or other challenges. Analyze and gain insights into data in real-time Receive data and information in real time Collection, analysis, and representation of numerical data and generation of reports to understand various patterns An individual's evaluation of his or her own strengths, weaknesses, and skills Online portal through which end users can access the system, manage tasks, or obtain information Gauge satisfaction and receive information for improvement and success Set up connections to third-party platforms to improve business processes Track employee/learner's progression through training programs Get Advice We can help you find the software with the features you need. Features 4.3 (7) 4.3 Based on 7 reviews ## Pricing Value for money 4.6 (5) ### Starting price Free trial available Value for money 4.6 (5) 4.6 Based on 5 reviews ## Integrations [ Crisp](https://www.capterra.com/p/151292/Crisp/)[ LeadDesk](https://www.capterra.com/p/130134/LeadDesk/)[ Puzzel](https://www.capterra.com/p/192554/Puzzel/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.9 (7) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (7) 4.9 Based on 7 reviews ## User reviews Overall rating 4.6 Based on 7 reviews Filter by rating 5(4) 4(3) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent KK Kimmo K. Customer Service Improvement Manager Utilities ### "Lean Platform with Great Support" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 15, 2023 Pros The platform is easy and intuitive to set up and to navigate. Easily the best thing I like about the platform is the easy access to live support. Sure, there's a comprehensive help center online but if something goes wrong or if you have suggestions or requests, you can easily reach out to the support and ask for help or discuss the needs your organization may have. Cons While the current features cover our needs at the moment, perhaps in the future there could be even more flexibility how the evaluation and coaching forms can be tailored to your needs. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Irina T. Service Manager Information Technology and Services ### "QD is a great tool for more systematic quality monitoring" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 8, 2023 Our quality monitoring has reached a new level with QualityDesk. With QD the monitoring of the contacts and the coaching can be done in a more systematic and effective way throughout the whole organization. Pros QualityDesk is really easy to use for both team managers and customer service agents. QD has helped our organization to monitor quality in a more systematic way. Cons The reporting functions have most development needs. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. MM maria M. supervisor contact center Insurance ### "Accesible y sencillo" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 19, 2023 en prueba Pros Las plantillas se cumplimentan de forma sencilla, accesible, cómoda. Cons en principio no he encontrado nada que me disguste Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AA Aniano A. Responsable sistemas Contact Center Insurance ### "Cumple con lo que necesitamos" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 April 18, 2023 Pros Herramienta visualmente muy agradable y con las funcionalidades que necesitamos Cons Ninguno, todo me parece correcto, es lo que necesitábamos. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. NC Nuria C. Formación/auditor Insurance ### "Buen producto" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 April 11, 2023 Muy buena Pros Lo rapido que puedes gestionar y ver el trabajo de equipo o persona Cons Quizá pondría una ruta mas directa a la hora de sacra informe. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. IT Isabel T. CC Insurance ### "Una gran herramienta" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 10, 2023 En general, mi experiencia es muy buena Pros Me parece una herramienta super sencilla de usar, muy visual para utilizar con los equipos; otorga mucha rapidez a las personas que hacen las auditorias, y es de mucha ayuda para las personas a las que se le hacen ya que de un solo vistazo puedes tener una visión global de tus resultados, areas de mejora y un feedback Cons Cuando hay muchos formularios se hace dificil ver todos, ya que se juntan los que estan en uso, con los que no. Deberia poder verse por agente todas las auditorias realizadas en un periodo sin estar entrando en cada una Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. BV Belen V. Responsable Contact Center Reale Seguros Insurance ### "Herramienta muy intituita, útil, muchas utilidades y aplicable no sólo a llamadas telefónicas." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 5, 2023 Rapidez en la monitorización, visión conjunta de los agentes, evolución de los agentes. Tenemos la visión en qué debemos mejorar como equipo a un simple vistazo Pros Muy fácil de usar, intiutiva, aplicable no sólo a llamadas de teléfono , excelentes reportes en excel para tener evolución, acumulados...rápido servicio post-venta NUNCA ESTAS SOLO!!! Cons Hay algunas "vistas" que necesito como supervisor de todo el equipo y ya están trabajando en ello Reasons for choosing QualityDesk Herramienta fácil de usar, intiuitiva, somos independientes desde el minuto cero. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.