# Extellio Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Extellio Software - reviews, pricing plans, popular comparisons to other Survey products and more.

Source: https://www.capterra.com/p/249386/Extellio

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# 

 Extellio Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on March 16, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

Extellio

## What is Extellio?

Surveys measure user experience and give you valuable metadata to enrich other data, like analytics, They let you understand important aspects of your users' journeys. For a full understanding, you should use them together with other tools. Extellio combines smart surveys, analytics, heatmaps, and session recordings in one analysis engine. They are great tools stand alone but it's when combined they give you the extra edge. Extellio lets you understand user journeys on websites in an unparalleled way. It details the behaviour, experience, conversions, expectations, and pain points for each of your target groups. You get insights you can act on with confidence to improve performance. When you understand what's keeping a specific target group from converting, finding what they need, and having a pleasant visit, you'll know what to change to make every visit valuable and end with a smile.

## What is Extellio used for?

[Heatmap](https://www.capterra.com/heatmap-software/)[Web Analytics](https://www.capterra.com/web-analytics-software/)[Website Optimization Tools](https://www.capterra.com/website-optimization-tools-software/)

Top alternative

Featured

Overall rating

Based on 3 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Starting price

$20

Other, Per Month

Free trial  
available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

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Do you work for Extellio?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.extellio.com&name=Extellio)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Extellio

4.3 (3)

VS.

[4.7 (260)](https://www.capterra.com/p/150695/Lucky-Orange/reviews/)

Starting Price

$20

Other, Per Month

Starting Price

$39

Flat Rate, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.3 (3)

Ease Of Use

4.6 (260)

Value For Money

5.0 (3)

Value For Money

4.6 (224)

Customer Service

4.7 (3)

Customer Service

4.7 (210)

## Extellio alternatives

[4.5 (17)](https://www.capterra.com/p/172116/PageSense/reviews/)

Starting price

$12.00

Per User, Per Month

[Hotjar](https://www.capterra.com/p/163516/Hotjar/)

[4.6 (539)](https://www.capterra.com/p/163516/Hotjar/reviews/)

Starting price

$39.00

Per User, Per Month

[Learn More](https://www.capterra.com/p/163516/Hotjar/)

Highest Rated

[Microsoft Clarity](https://www.capterra.com/p/236349/Microsoft-Clarity/)

[4.8 (56)](https://www.capterra.com/p/236349/Microsoft-Clarity/reviews/)

Starting price

Contact vendor for pricing

[Learn More](https://www.capterra.com/p/236349/Microsoft-Clarity/)

[Tableau](https://www.capterra.com/p/208764/Tableau/)

[4.6 (2,348)](https://www.capterra.com/p/208764/Tableau/reviews/)

Starting price

$15.00

Per User, Per Month

[Learn More](https://www.capterra.com/p/208764/Tableau/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Heatmaps

4.0 (2)

100.00% of 2 reviewers that rated this feature as important or highly important

A visual display that uses a color spectrum to show how visitors interact with areas of a web page

Access Controls/Permissions

5.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Define levels of authorization for access to specific files or systems

Activity Tracking

3.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

Track and document all activities across devices, networks, and other systems

Customizable Questions

4.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Tailored or customizable questions for more targeted and relevant data collection

Customizable Templates

4.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Pre-designed layouts that can be customized to match preferences and requirements

Reporting/Analytics

3.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

View and track pertinent metrics to find patterns and gain insights from data

Extellio 88 features

Test multiple versions of emails, forms, content, or other campaign elements to gauge effectiveness

Define levels of authorization for access to specific files or systems

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Track and document all activities across devices, networks, and other systems

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Tools for the systematic analysis of various types of data or statistics

Application programming interface that allows for integration with other systems/databases

Track and analyze user behavior within a system or network

Track visitors'/audience's responses across web pages and other optimized content

Track and analyse user behavior within a system or network

Compare key metrics for the business against prominent players in the industry

Track and interpret campaign performance metrics

Create a collection of marketing actions to complete specific goals and plan and analyze campaign results

Organize and group data or items based on various criteria

Track the amount of clicks on individual products to measure campaign results

Analytics that breaks the data in a data set into related groups/categories.

Leave comments and notes on documents for others to view

Measure return on ad spend by tracking the actions people take such as sign up or download after engaging with ads

Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement.

Visualize and analyze customer experience across all touchpoints and channels

Process of dividing customers into groups based on common characteristics

Add customized logos and colors to align with company branding

Customize data fields to support various needs and use cases

Tailored or customizable questions for more targeted and relevant data collection

Alter the layout and content of reports

Pre-designed layouts that can be customized to match preferences and requirements

Assembly of graphs and charts for visualizing and tracking statistics/metrics

Creation and customization of dashboards

Analyze survey results via statistical testing or crosstabs directly within the software

Import and export data to and from software applications

Graphical representation of data

Assemble applications and processes by dragging over and arranging pre-built components

Tracks metrics that provide insight into how a user interacts with any interface or product

Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service

Monitoring and analytics of how visitors interact with forms, such as drop-off, refills, blank submissions, errors, and more

Method of analysis that visualizes the series of events that lead towards a defined goal.

Visualize locations on a map

Establish measurable goals and objectives and track their progress over a specific period of time

A visual display that uses a color spectrum to show how visitors interact with areas of a web page

Shows where users' cursors move while navigating a website

Edit and personalize data view as needed

Track and monitor a specific set of keywords

Distribute a survey via mobile devices

Observe and track the demand, usage, progress or quality of a system, product, or user

Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers

Manage and support multiple languages

Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service

A set of indicators that tracks the performance of networks, applications, systems, teams, etc.

Metrics that are measured statistically.

Survey design technique that directs respondents to different questions based on their previous answers

Pre-written repository of questions that can be reused within a course or for assessment or interviews

Integration of respondents' answers from previous survey questions into subsequent questions or text

Randomize the displayed order of questions and answer options

Analyze and gain insights into data in real-time

Receive data and information in real time

Active monitoring of systems, applications, or networks

Log and store the source of contacts/leads

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

View and track pertinent metrics to find patterns and gain insights from data

Analyze the current state of sales data to accurately understand trends and forecast future sales numbers.

Capture what is happening on a computer screen

Mapping/visual representation of exactly where users stop scrolling and leave website pages

Search and filter data across systems to locate required information by entering keywords or certain criteria

Optimize and manage the search engine optimization efforts for a website or digital content

Record active support and chat sessions for auditing and training

Survey popup over a webpage to specific users based on their behavior

Skip over or route respondents to different questions based on their previous answers

Create and manage surveys

Create and administer polls and surveys

Gauge satisfaction and receive information for improvement and success

Attach digital tags to documents and assets for identification, search, or monitoring purposes

Create, save, and re-purpose templates for emails, forms, etc.

Set up connections to third-party platforms to improve business processes

Track the amount of time users spend on websites

Review data from past periods to reveal recurring tendencies and predict future performance

Modifying a website's URL to enhance readability, branding, or campaign alignment

Process of evaluating a product or website by testing it with representative users.

Track and interpret metrics on the usage of company resources

Monitor user activity through engagement methods

Track user's interaction with the prototype

Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks

Recorded video session of the tests

Supports various video file formats

Track visitors and purpose of visits

Interact with data visualization elements, such as charts and graphs, to drill down into data

Graphical representation of data or processes

Collect and analyze traffic data about website visitors

Track and analyze information regarding website visitors

Get Advice

We can help you find the software with the features you need.

Features

4.0 (3)

4.0

Based on 3 reviews

## Pricing

Value for money

5.0 (3)

Free Trial

Extellio Analytics

$20.00

Other,Per Month

It includes:

-   Analytics

Extellio Surveys

$59.00

Other,Per Month

It includes:

-   Web surveys
-   Feedback
-   Forms

Extellio Visual journeys

$49.00

Other,Per Month

It includes:

-   Heatmaps
-   Session recordings

Value for money

5.0 (3)

5.0

Based on 3 reviews

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.7 (3)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.7 (3)

4.7

Based on 3 reviews

## User reviews

Overall rating

4.3

Based on 3 reviews

Filter by rating

5(1)

4(2)

3(0)

2(0)

1(0)

Mentioned topic

Sorted by most recent

JV

Jana V.

Web Manager

Machinery

### "Easy to use and many features"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

May 20, 2024

Good experience overall and can recommend them

Pros

Easy to use, many features and easy to maintain

Cons

UX can be a bit more improved as well as having possibilities to hide unused features will be nice

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

CS

Charlotte S.

CMO

Education Management

### "Love the user experience, it's easy and comprehensible! "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

9/10

September 13, 2023

Easy to use and good for website optimization.

Pros

When I realized that we had to change from GA3 to GA4, I decided to look for an alternative. At the same time we had a lot of discussions about GDPR and how to be compliant. Extellio turned out to be a good solution for us to assure compliance. The solution is very much like GA3, so it was super easy to start working with. In addition, we got the heatmaps that are very useful for website optimization. I’m happy that we were forced into this change, because we ended up with a much better and safer solution than we had before.

Cons

Some of the self-help guides are quite heavy to read, they could have more pictures, videos, bullet points etc to make them easier to consume.

Switched from

[Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/)

GA4 seemed too complicated and we wanted to be GDPR compliant.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

LW

Lars W.

CTO

Information Technology and Services

### "Surprisingly competent tool"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

August 24, 2023

Saved me money. Did not cost much time.

Pros

I stumbled upon Extellio when reading a post on Linkedin about GDPR/google analytics issues. I was very positively surprised when I discovered that I could replace GA + get a really nice survey tool on top of this. One of the team members at Extellio helped me a lot in analyzing challenges with our current web site which in retrospect saved us a lot of time. Hi \[sensitive content hidden\]!

Cons

It was easy to integrate the tool via GTM and was fine to use, but I keep discovering new features that perhaps could be described to me as an end user in a more clear way.

Switched from

[Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/)

compliance issues

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

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