# Extellio Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Extellio Software - reviews, pricing plans, popular comparisons to other Survey products and more. Source: https://www.capterra.com/p/249386/Extellio --- # Extellio Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Extellio ## What is Extellio? Surveys measure user experience and give you valuable metadata to enrich other data, like analytics, They let you understand important aspects of your users' journeys. For a full understanding, you should use them together with other tools. Extellio combines smart surveys, analytics, heatmaps, and session recordings in one analysis engine. They are great tools stand alone but it's when combined they give you the extra edge. Extellio lets you understand user journeys on websites in an unparalleled way. It details the behaviour, experience, conversions, expectations, and pain points for each of your target groups. You get insights you can act on with confidence to improve performance. When you understand what's keeping a specific target group from converting, finding what they need, and having a pleasant visit, you'll know what to change to make every visit valuable and end with a smile. ## What is Extellio used for? [Heatmap](https://www.capterra.com/heatmap-software/)[Web Analytics](https://www.capterra.com/web-analytics-software/)[Website Optimization Tools](https://www.capterra.com/website-optimization-tools-software/) Top alternative Featured Overall rating Based on 3 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $20 Other, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Extellio?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.extellio.com&name=Extellio) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Extellio 4.3 (3) VS. [4.5 (769)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) Starting Price $20 Other, Per Month Starting Price $20 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (3) Ease Of Use 4.2 (752) Value For Money 5.0 (3) Value For Money 4.3 (533) Customer Service 4.7 (3) Customer Service 4.3 (543) ## Extellio alternatives [4.7 (260)](https://www.capterra.com/p/150695/Lucky-Orange/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.5 (17)](https://www.capterra.com/p/172116/PageSense/reviews/) Starting price $12.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [Hotjar](https://www.capterra.com/p/163516/Hotjar/) [4.6 (540)](https://www.capterra.com/p/163516/Hotjar/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/163516/Hotjar/) Highest Rated [Microsoft Clarity](https://www.capterra.com/p/236349/Microsoft-Clarity/) [4.8 (56)](https://www.capterra.com/p/236349/Microsoft-Clarity/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/236349/Microsoft-Clarity/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Heatmaps 4.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important A visual display that uses a color spectrum to show how visitors interact with areas of a web page Access Controls/Permissions 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Define levels of authorization for access to specific files or systems Activity Tracking 3.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Track and document all activities across devices, networks, and other systems Customizable Questions 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Tailored or customizable questions for more targeted and relevant data collection Customizable Templates 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Pre-designed layouts that can be customized to match preferences and requirements Reporting/Analytics 3.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Extellio 89 features Test multiple versions of emails, forms, content, or other campaign elements to gauge effectiveness Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Tools for the systematic analysis of various types of data or statistics Application programming interface that allows for integration with other systems/databases Track and analyze user behavior within a system or network Track visitors'/audience's responses across web pages and other optimized content Track and analyse user behavior within a system or network Compare key metrics for the business against prominent players in the industry Track and interpret campaign performance metrics Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Organize and group data or items based on various criteria Track the amount of clicks on individual products to measure campaign results Analytics that breaks the data in a data set into related groups/categories. Leave comments and notes on documents for others to view Improving user journey to boost the percentage of visitors who take a desired action (sign-ups or purchases) Measure return on ad spend by tracking the actions people take such as sign up or download after engaging with ads Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Visualize and analyze customer experience across all touchpoints and channels Process of dividing customers into groups based on common characteristics Add customized logos and colors to align with company branding Customize data fields to support various needs and use cases Tailored or customizable questions for more targeted and relevant data collection Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Assembly of graphs and charts for visualizing and tracking statistics/metrics Creation and customization of dashboards Analyze survey results via statistical testing or crosstabs directly within the software Import and export data to and from software applications Graphical representation of data Assemble applications and processes by dragging over and arranging pre-built components Tracks metrics that provide insight into how a user interacts with any interface or product Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Monitoring and analytics of how visitors interact with forms, such as drop-off, refills, blank submissions, errors, and more Method of analysis that visualizes the series of events that lead towards a defined goal. Visualize locations on a map Establish measurable goals and objectives and track their progress over a specific period of time A visual display that uses a color spectrum to show how visitors interact with areas of a web page Shows where users' cursors move while navigating a website Edit and personalize data view as needed Track and monitor a specific set of keywords Distribute a survey via mobile devices Observe and track the demand, usage, progress or quality of a system, product, or user Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers Manage and support multiple languages Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Metrics that are measured statistically. Survey design technique that directs respondents to different questions based on their previous answers Pre-written repository of questions that can be reused within a course or for assessment or interviews Integration of respondents' answers from previous survey questions into subsequent questions or text Randomize the displayed order of questions and answer options Analyze and gain insights into data in real-time Receive data and information in real time Active monitoring of systems, applications, or networks Log and store the source of contacts/leads Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Analyze the current state of sales data to accurately understand trends and forecast future sales numbers. Capture what is happening on a computer screen Mapping/visual representation of exactly where users stop scrolling and leave website pages Search and filter data across systems to locate required information by entering keywords or certain criteria Optimize and manage the search engine optimization efforts for a website or digital content Record active support and chat sessions for auditing and training Survey popup over a webpage to specific users based on their behavior Skip over or route respondents to different questions based on their previous answers Create and manage surveys Create and administer polls and surveys Gauge satisfaction and receive information for improvement and success Attach digital tags to documents and assets for identification, search, or monitoring purposes Create, save, and re-purpose templates for emails, forms, etc. Set up connections to third-party platforms to improve business processes Track the amount of time users spend on websites Review data from past periods to reveal recurring tendencies and predict future performance Modifying a website's URL to enhance readability, branding, or campaign alignment Process of evaluating a product or website by testing it with representative users. Track and interpret metrics on the usage of company resources Monitor user activity through engagement methods Track user's interaction with the prototype Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Recorded video session of the tests Supports various video file formats Track visitors and purpose of visits Interact with data visualization elements, such as charts and graphs, to drill down into data Graphical representation of data or processes Collect and analyze traffic data about website visitors Track and analyze information regarding website visitors Get Advice We can help you find the software with the features you need. Features 4.0 (3) 4.0 Based on 3 reviews ## Pricing Value for money 5.0 (3) Free Trial Extellio Analytics $20.00 Other,Per Month It includes: - Analytics Extellio Surveys $59.00 Other,Per Month It includes: - Web surveys - Feedback - Forms Extellio Visual journeys $49.00 Other,Per Month It includes: - Heatmaps - Session recordings Value for money 5.0 (3) 5.0 Based on 3 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (3) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (3) 4.7 Based on 3 reviews ## User reviews Overall rating 4.3 Based on 3 reviews Filter by rating 5(1) 4(2) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent JV Jana V. Web Manager Machinery ### "Easy to use and many features" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 May 20, 2024 Good experience overall and can recommend them Pros Easy to use, many features and easy to maintain Cons UX can be a bit more improved as well as having possibilities to hide unused features will be nice Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CS Charlotte S. CMO Education Management ### "Love the user experience, it's easy and comprehensible! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 September 13, 2023 Easy to use and good for website optimization. Pros When I realized that we had to change from GA3 to GA4, I decided to look for an alternative. At the same time we had a lot of discussions about GDPR and how to be compliant. Extellio turned out to be a good solution for us to assure compliance. The solution is very much like GA3, so it was super easy to start working with. In addition, we got the heatmaps that are very useful for website optimization. I’m happy that we were forced into this change, because we ended up with a much better and safer solution than we had before. Cons Some of the self-help guides are quite heavy to read, they could have more pictures, videos, bullet points etc to make them easier to consume. Switched from [Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/) GA4 seemed too complicated and we wanted to be GDPR compliant. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LW Lars W. CTO Information Technology and Services ### "Surprisingly competent tool" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 24, 2023 Saved me money. Did not cost much time. Pros I stumbled upon Extellio when reading a post on Linkedin about GDPR/google analytics issues. I was very positively surprised when I discovered that I could replace GA + get a really nice survey tool on top of this. One of the team members at Extellio helped me a lot in analyzing challenges with our current web site which in retrospect saved us a lot of time. Hi \[sensitive content hidden\]! Cons It was easy to integrate the tool via GTM and was fine to use, but I keep discovering new features that perhaps could be described to me as an end user in a more clear way. Switched from [Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/) compliance issues Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)