--- title: "Metaforce Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Metaforce Software - reviews, pricing plans, popular comparisons to other Cloud Communication Platform products and more." source_url: "https://www.capterra.com/p/249404/Metaforce/" page_type: "product" language: "en" --- # Metaforce Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on August 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) Metaforce ## What is Metaforce? Centerpoint is a cloud-based Customer Communication Management (CCM) platform enabling every organization to improve their customer dialog by connecting all their existing business systems to Centerpoint. The platform is modular allowing customers to select the features and functionalities they need. Customers can produce, distribute, notify, sign, and archive all types of customer communication – from print and PDF to interactive digital dialogs – using their existing data. ## What is Metaforce used for? [Customer Experience](https://www.capterra.com/customer-experience-software/)[Customer Communications Management](https://www.capterra.com/customer-communications-management-software/)[Cloud Communication Platform](https://www.capterra.com/cloud-communication-platform-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Metaforce?[Manage this product listing](https://www.g2.com/products/metaforce-centerpoint/claim_requests/new?auto=true) ## Metaforce Overview Updated August 2026 AI summary Metaforce offers businesses of all sizes a cloud-based platform for managing and enhancing customer communications across multiple channels. Supporting features like API integration, real-time updates, customizable branding, and analytics, it enables organizations to coordinate messaging, monitor interactions, and analyze engagement. Metaforce is accessible via web and major operating systems, providing flexibility for enterprise, midsize, and small businesses. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Metaforce 0.0 VS. [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price Contact vendor Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.6 (1,769) Value For Money 0.0 (0) Value For Money 4.6 (1,519) Customer Service 0.0 (0) Customer Service 4.7 (1,538) ## Metaforce alternatives [4.5 (3,481)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.4 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.3 (4)](https://www.capterra.com/p/167144/Tango/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars Highest Rated [Broadly](https://www.capterra.com/p/161326/Broadly-Reviews/) [4.8 (336)](https://www.capterra.com/p/161326/Broadly-Reviews/reviews/) Starting price $249.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/161326/Broadly-Reviews/) ## FAQs about Metaforce Overview ### What company size and specific industries is Metaforce built for? Metaforce is designed for organizations in banking, insurance, pension services, membership organizations, and the public sector. The target company size is not specified, but the product appears suited to organizations in these regulated and service-oriented industries. Features and Usability ### What are the key features of Metaforce? Metaforce offers multi-channel communication, communication management, and contact management for handling customer interactions. It includes real-time monitoring, real-time reporting, and activity dashboards for tracking performance, plus alerts and notifications for timely updates. Additional features include SMS messaging, chat/messaging, API access, and third-party integrations. Integrations ### Which third-party tools and platforms does Metaforce integrate with? Metaforce integrates with Salesforce Starter. Getting Started and Support ### What training and onboarding options does Metaforce offer? Metaforce provides in person training, live online sessions, webinars, and documentation to help teams get started. In person training supports face-to-face instruction, live online sessions allow guided remote setup, webinars provide scheduled group learning, and documentation offers written reference material for self-paced use. Getting Started and Support ### What customer support options does Metaforce offer? Metaforce provides email/help desk and phone support. With no reviewer feedback available on support experiences, no reliable claims can be made about response times, helpfulness, or common frustrations. The available channels are limited to direct ticket-based and telephone contact for user assistance. ## Features AI summary Based on 491 Cloud Communication Platform reviews Not all cloud communication platform products cover every top buyer priority. Here is what Capterra reviewers identify as most important when choosing a solution: - **Call Routing** (**62%** of reviewers rated this feature as critical) - **Mobile Access** (**62%**) - **Alerts/Notifications** (**51%**) Metaforce includes **Mobile Access** and **Alerts/Notifications**, giving teams the flexibility to stay connected on the go and keep up with important updates as they happen. However, it does not offer **Call Routing**. Instead, it provides **Communication Management** (**60%**) and **API** (**52%**), which can help businesses manage conversations across channels and connect the platform with other systems, allowing teams to maintain visibility and support more efficient communication workflows. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges API Application programming interface that allows for integration with other systems/databases Communication Management Manage and track all internal and external communication conducted via calls, email, text, or chat Contact Management Manage, organize, and store contact information Customizable Branding Add customized logos and colors to align with company branding Metaforce 15 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Contact Management: Manage, organize, and store contact information - Customizable Branding: Add customized logos and colors to align with company branding - Mobile Access: Access software remotely via mobile devices - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Language: Manage and support multiple languages - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - SMS Messaging: Send messages via SMS - Third-Party Integrations: Set up connections to third-party platforms to improve business processes --- Get Advice We can help you find the software with the features you need. ## Pricing ### Starting price Free trial not available ## Integrations [ Salesforce Starter](https://www.capterra.com/p/227088/Salesforce-Starter/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.