# CivicRMS Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about CivicRMS Software - reviews, pricing plans, popular comparisons to other Law Enforcement products and more. Source: https://www.capterra.com/p/249490/CivicEye --- # CivicRMS Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) CivicRMS ## What is CivicRMS? CivicRMS is an advanced records management system designed specifically for law enforcement agencies. This software serves as a centralized hub where stakeholders can securely store and access essential data, including dispatch information, incident reports, and a master record index. With integration capabilities with other industry software providers, CivicRMS incorporates data into a user-friendly interface empowering agencies to derive insights from their records to enhance efficiencies and make data-driven decisions for improved community outcomes. THE COMPANY CivicEye delivers critical software for prosecutors and law enforcement that improves case, records, and digital evidence management across the entire criminal justice system. The company provides a full spectrum, cloud-based platform designed to reduce friction points within law enforcement agencies and prosecution offices. ## What is CivicRMS used for? [Law Enforcement](https://www.capterra.com/law-enforcement-software/) Top alternative Featured Overall rating Based on 8 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Contact vendor for pricing Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for CivicRMS?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.civiceye.com&name=CivicRMS) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### CivicRMS 4.4 (8) VS. [4.8 (77)](https://www.capterra.com/p/142521/eSchedule/reviews/) Starting Price Contact vendor Starting Price $1200 Other, Per Year Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.0 (8) Ease Of Use 4.6 (77) Value For Money 4.6 (8) Value For Money 4.8 (65) Customer Service 4.9 (8) Customer Service 4.8 (77) ## CivicRMS alternatives [4.4 (85)](https://www.capterra.com/p/56229/Report-Exec-Enterprise/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [PowerDMS](https://www.capterra.com/p/121513/PowerDMS/) [4.7 (517)](https://www.capterra.com/p/121513/PowerDMS/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/121513/PowerDMS/) [Kaseware](https://www.capterra.com/p/164342/Kaseware/) [3.0 (3)](https://www.capterra.com/p/164342/Kaseware/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 33% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/164342/Kaseware/) [RIMS Records and Case Management System](https://www.capterra.com/p/103818/RIMS-Records-Management-System/) [3.0 (1)](https://www.capterra.com/p/103818/RIMS-Records-Management-System/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 0% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/103818/RIMS-Records-Management-System/) [View all alternatives](https://www.capterra.com/p/249490/CivicEye/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Records Management 4.5 (8) 75.00% of 8 reviewers that rated this feature as important or highly important Ability to record, store, update, and retrieve information Activity Dashboard 4.3 (7) 57.14% of 7 reviewers that rated this feature as important or highly important Dashboard to view the status of ongoing processes, identify current incidents and track past activities Case Management 4.3 (7) 57.14% of 7 reviewers that rated this feature as important or highly important Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process Criminal Database 4.1 (7) 71.43% of 7 reviewers that rated this feature as important or highly important Database of criminal records Field Reporting 4.4 (7) 57.14% of 7 reviewers that rated this feature as important or highly important Formal report compiled by onsite personnel Document Storage 4.8 (6) 66.67% of 6 reviewers that rated this feature as important or highly important Store and organize documents in a centralized system CivicRMS 24 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases A record of all activities within the system, including user access, changes made, etc. Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process Integration with court management software systems Database of criminal records Customize data fields to support various needs and use cases Alter the layout and content of reports Graphical representation of data Store and organize documents in a centralized system Electronic storage of staff/employee contact information and job status in a centralized repository Administration and control of evidence related to investigations/cases Formal report compiled by onsite personnel For various law enforcement agencies like the police department, prosecuting attorney, state patrol, and the director of public safety. Visualize locations on a map Track and visualize the location of incidents Oversee people and resources to carry out an investigation Observe and track the demand, usage, progress or quality of a system, product, or user Receive system updates as soon as any changes are made Ability to record, store, update, and retrieve information Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Set up connections to third-party platforms to improve business processes Features 4.4 (8) 4.4 Based on 8 reviews ## Pricing Value for money 4.6 (8) ### Starting price Contact vendor for pricing Free trial available Value for money 4.6 (8) 4.6 Based on 8 reviews ## Integrations [ BluHorse JMS](https://www.capterra.com/p/185776/BluHorse-JMS/) ## Support, customer service and training options Customer Service 4.9 (8) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (8) 4.9 Based on 8 reviews ## User reviews Overall rating 4.4 Based on 8 reviews Filter by rating 5(3) 4(5) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent CM Christopher M. Detective Law Enforcement ### "Great product great price " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 8, 2022 Pros Ease of use and adaptability make this a great product. Cons I don't have any issues with the software. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor August 9, 2022 Detective, Thank you for your time and attention to leave this review for us! Proud to be a partner and continue to serve you! SS Scott S. Chief of Police Law Enforcement ### "Affordable and functional" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 8, 2022 Our experience with CivicEye has been awesome. The Customer service experience has got to be the best I have ever experienced from a vendor. Pros CivicEye is one of the most affordable RMS. It is relatively easy to use and a new user can pick up on it relatively quickly. Storing case related documents, photos, and other attachments is a great feature. Cons CivicEye could flow a little smoother, for instance as a primarily US vendor, it certainly would make sense to find a way to have United States on the top of the list and searches could be a little easier, but the cons are few and far between and are absolutely outweighed by the pros. Reasons for choosing CivicRMS Price and customer service, as well as cloud based Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor August 9, 2022 Thank you Chief for your review and feedback! CS Clarke S. Sheriff Law Enforcement ### "CivicRMS Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 5, 2022 We recently began using the evidence component which has made our inventory much more stream line. Chain of Custody forms are automatically generated. CivicRMS is a great product which has infinite uses with the law enforcement profession. Pros I like that the program is windows based and categories are just a mouse click away. Once you learn how to navigate through it, you find it gets easier and easier. Cons Not user friendly to start but once you get the system down, it's more than satisfactory. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor August 8, 2022 Thank you Sheriff for your review! We're proud to support you and look forward to a continued partnership. HL Howard L. LT Law Enforcement ### "Civic Eye " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 August 4, 2022 Great this far. Pros Ease of use, excellent customer service when needed! Cons Officer has to locate report and assign vs opening system and having report already assigned to the officer. Discusses this with Civic Eye and they were very receptive to idea. Great feedback with company Reasons for choosing CivicRMS Previous LT picked Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor August 8, 2022 Thank you for sharing your feedback and leaving a review, Lieutenant. We're continuing to make improvements and ease our customer's workloads. More to come! BT Baron T. Chief of Police Law Enforcement ### "Civiceye review" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 August 4, 2022 Overall has been a good change from the reporting system that we were using Pros You can partner with other departments to keep up with people in other communities that commit crimes Cons Took a while for officers to get use to it Reasons for choosing CivicRMS Seemed to be the best fit for our department Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor August 8, 2022 Thank you Chief for your review! We're proud to support you and look forward to a continued partnership. JP Joseph P. Captain Law Enforcement ### "Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 August 1, 2022 There have been some growing pains, and some features are not working or have not been added yet. Our old system had the feature that I wanted but they were difficult use. The new system is lacking several of those features, but the support is by far better. Pros Web based, and the master name is very easy to use Cons Staff maintenance could be better. I would like to be able to see dates of employment, promotions, productivity etc. Year end reports are very important, and required in some cases. I would like to also see an inventory control module at some point. Vehicles, weapons, ammunition, uniforms etc. Reasons for choosing CivicRMS Cost, web based, Tennessee company at that time, already in use by the T.B.I. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor August 2, 2022 Thank you, Captain, for sharing your feedback! DH Dwayne H. Director/Campus Safety Law Enforcement ### "Very sufficient product" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 5/10 August 1, 2022 very positive Pros ease of use and the migration of previous software's reports Cons not compatible with neighboring law enforcement Reasons for choosing CivicRMS ease of integration and options Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor August 8, 2022 Thank you Dwayne for your time to share your review and feedback! Proud to be your partner! KL Kenny L. Chief of Police Law Enforcement ### "Great product " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 27, 2022 I have used several company and have found that CivicEye actually cares about my ability to use their product, and goes out of their way for me to be successful. Pros I love the price first, second I love the ease of use, tied with their customer service. Cons The system is made to be used a certain way but allows you to use it the wrong way as well. I wish areas where you are suppose to search instead of type would block you from typing and give you a reminder to use the search function. Make it more impossible for people to use the product incorrectly. Switched from [Southern Software RMS](https://www.capterra.com/p/103827/Southern-Software-RMS/) Southern Software was to hard to navigate and did not like the layout, very boring. Courtware was a Georgia based program and not truly converted to Tennessee., also expensive to use. We also wanted to be able to bring in a life cad system into our vehicles from dispatch to us. Reasons for choosing CivicRMS Price Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor August 1, 2022 Thank you Chief, for your time and feedback for CivicEye! We are proud to support you and your department. [View all Reviews](https://www.capterra.com/p/249490/CivicEye/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)