--- title: "CivicRMS Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about CivicRMS Software - reviews, pricing plans, popular comparisons to other Law Enforcement products and more." source_url: "https://www.capterra.com/p/249490/CivicEye/" page_type: "product" language: "en" --- # CivicRMS Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) CivicRMS ## What is CivicRMS? CivicRMS is an advanced records management system designed specifically for law enforcement agencies. This software serves as a centralized hub where stakeholders can securely store and access essential data, including dispatch information, incident reports, and a master record index. With integration capabilities with other industry software providers, CivicRMS incorporates data into a user-friendly interface empowering agencies to derive insights from their records to enhance efficiencies and make data-driven decisions for improved community outcomes. THE COMPANY CivicEye delivers critical software for prosecutors and law enforcement that improves case, records, and digital evidence management across the entire criminal justice system. The company provides a full spectrum, cloud-based platform designed to reduce friction points within law enforcement agencies and prosecution offices. ## What is CivicRMS used for? [Law Enforcement](https://www.capterra.com/law-enforcement-software/) Top alternative Featured Overall rating Based on 8 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Contact vendor for pricing Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for CivicRMS?[Manage this product listing](https://www.g2.com/products/civicrms/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### CivicRMS 4.4 (8) VS. [4.7 (517)](https://www.capterra.com/p/121513/PowerDMS/reviews/) Starting Price Contact vendor Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.0 (8) Ease Of Use 4.6 (517) Value For Money 4.6 (8) Value For Money 4.5 (457) Customer Service 4.9 (8) Customer Service 4.7 (486) ## CivicRMS alternatives [4.4 (85)](https://www.capterra.com/p/56229/Report-Exec-Enterprise/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars Highest Rated [eSchedule](https://www.capterra.com/p/142521/eSchedule/) [4.8 (77)](https://www.capterra.com/p/142521/eSchedule/reviews/) Starting price $1200.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/142521/eSchedule/) [i3 Public Sector](https://www.capterra.com/p/10017931/i3-Public-Sector/) [0.0](https://www.capterra.com/p/10017931/i3-Public-Sector/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 0% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10017931/i3-Public-Sector/) [Comtrac](https://www.capterra.com/p/215037/COMtrac/) [0.0](https://www.capterra.com/p/215037/COMtrac/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 0% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/215037/COMtrac/) [View all alternatives](https://www.capterra.com/p/249490/CivicEye/alternatives/) ## FAQs about CivicRMS Overview ### What company size and specific industries is CivicRMS built for? CivicRMS is designed for law enforcement departments of any size, including police departments and related public safety agencies. It serves police chiefs, deputy chiefs, constables, majors, captains, officers, and both sworn and unsworn personnel, as well as records clerks and other administrative staff. Features and Usability ### What are the key features of CivicRMS? CivicRMS offers case management, records management, and investigation management for law enforcement agencies, along with evidence management, incident mapping, and field reporting. It also includes access controls/permissions, audit trail, alerts/notifications, document storage, customizable reports, reporting & statistics, and third-party integrations. Integrations ### Which third-party tools and platforms does CivicRMS integrate with? CivicRMS integrates with ARMS Records Management and BluHorse JMS. These integrations connect records management and jail management workflows, giving CivicRMS a focused set of third-party connections for public safety operations. Answer based on 1 reviews Getting Started and Support ### What training and onboarding options does CivicRMS offer? CivicRMS provides in-person training, live online sessions, webinars, documentation, and videos. In-person and live online formats support guided instruction, webinars cover scheduled topic reviews, documentation offers written reference material, and videos provide visual guidance for self-paced learning. Getting Started and Support ### What customer support options does CivicRMS offer? CivicRMS provides email/help desk, phone support, 24/7 live rep, and chat. Support is available through multiple channels for users who need quick contact or direct assistance. No reviewer feedback is available to describe response times, helpfulness, or common support frustrations. ## Features AI summary Based on 100 Law Enforcement reviews Capterra data shows that buyers of law enforcement software rank the following features as their top priorities: - **Records Management** (**64%** of reviewers rated this feature as critical) - **Alerts/Notifications** (**27%**) - **Audit Trail** (**33%**) CivicRMS supports all three of the features reviewers value most: **Records Management**, **Alerts/Notifications**, and **Audit Trail**. Together, these capabilities help agencies maintain accurate case and incident records, stay informed about important updates as they happen, and track system activity for accountability and compliance, allowing teams to work more efficiently and make better-informed decisions. Records Management 4.5 (8) 75.00% of 8 reviewers that rated this feature as important or highly important Ability to record, store, update, and retrieve information Field Reporting 4.4 (7) 57.14% of 7 reviewers that rated this feature as important or highly important Formal report compiled by onsite personnel Document Storage 4.8 (6) 66.67% of 6 reviewers that rated this feature as important or highly important Store and organize documents in a centralized system Activity Dashboard 4.3 (7) 57.14% of 7 reviewers that rated this feature as important or highly important Dashboard to view the status of ongoing processes, identify current incidents and track past activities Case Management 4.3 (7) 57.14% of 7 reviewers that rated this feature as important or highly important Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process Criminal Database 4.1 (7) 71.43% of 7 reviewers that rated this feature as important or highly important Database of criminal records CivicRMS 24 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Case Management: Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process - Court Management Integration: Integration with court management software systems - Criminal Database: Database of criminal records - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Reports: Alter the layout and content of reports - Data Visualization: Graphical representation of data - Document Storage: Store and organize documents in a centralized system - Employee Database: Electronic storage of staff/employee contact information and job status in a centralized repository - Evidence Management: Administration and control of evidence related to investigations/cases - Field Reporting: Formal report compiled by onsite personnel - For Law Enforcement Agencies: For various law enforcement agencies like the police department, prosecuting attorney, state patrol, and the director of public safety. - Geographic Maps: Visualize locations on a map - Incident Mapping: Track and visualize the location of incidents - Investigation Management: Oversee people and resources to carry out an investigation - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Real-Time Updates: Receive system updates as soon as any changes are made - Records Management: Ability to record, store, update, and retrieve information - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Third-Party Integrations: Set up connections to third-party platforms to improve business processes --- Features 4.4 (8) 4.4 Based on 8 reviews ## Pricing Value for money 4.6 (8) Value for money 4.6 (8) 4.6 Based on 8 reviews ## Integrations [ BluHorse JMS](https://www.capterra.com/p/185776/BluHorse-JMS/) ## Support, customer service and training options Customer Service 4.9 (8) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (8) 4.9 Based on 8 reviews ## User reviews Overall rating 4.4 Based on 8 reviews Filter by rating 5(3) 4(5) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent CM Christopher M. Detective Law Enforcement ### "Great product great price " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 8, 2022 Pros Ease of use and adaptability make this a great product. Cons I don't have any issues with the software. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor August 9, 2022 Detective, Thank you for your time and attention to leave this review for us! Proud to be a partner and continue to serve you! SS Scott S. Chief of Police Law Enforcement ### "Affordable and functional" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 8, 2022 Our experience with CivicEye has been awesome. The Customer service experience has got to be the best I have ever experienced from a vendor. Pros CivicEye is one of the most affordable RMS. It is relatively easy to use and a new user can pick up on it relatively quickly. Storing case related documents, photos, and other attachments is a great feature. Cons CivicEye could flow a little smoother, for instance as a primarily US vendor, it certainly would make sense to find a way to have United States on the top of the list and searches could be a little easier, but the cons are few and far between and are absolutely outweighed by the pros. Reasons for choosing CivicRMS Price and customer service, as well as cloud based Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor August 9, 2022 Thank you Chief for your review and feedback! CS Clarke S. Sheriff Law Enforcement ### "CivicRMS Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 5, 2022 We recently began using the evidence component which has made our inventory much more stream line. Chain of Custody forms are automatically generated. CivicRMS is a great product which has infinite uses with the law enforcement profession. Pros I like that the program is windows based and categories are just a mouse click away. Once you learn how to navigate through it, you find it gets easier and easier. Cons Not user friendly to start but once you get the system down, it's more than satisfactory. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor August 8, 2022 Thank you Sheriff for your review! We're proud to support you and look forward to a continued partnership. HL Howard L. LT Law Enforcement ### "Civic Eye " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 August 4, 2022 Great this far. Pros Ease of use, excellent customer service when needed! Cons Officer has to locate report and assign vs opening system and having report already assigned to the officer. Discusses this with Civic Eye and they were very receptive to idea. Great feedback with company Reasons for choosing CivicRMS Previous LT picked Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor August 8, 2022 Thank you for sharing your feedback and leaving a review, Lieutenant. We're continuing to make improvements and ease our customer's workloads. More to come! BT Baron T. Chief of Police Law Enforcement ### "Civiceye review" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 August 4, 2022 Overall has been a good change from the reporting system that we were using Pros You can partner with other departments to keep up with people in other communities that commit crimes Cons Took a while for officers to get use to it Reasons for choosing CivicRMS Seemed to be the best fit for our department Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor August 8, 2022 Thank you Chief for your review! We're proud to support you and look forward to a continued partnership. JP Joseph P. Captain Law Enforcement ### "Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 August 1, 2022 There have been some growing pains, and some features are not working or have not been added yet. Our old system had the feature that I wanted but they were difficult use. The new system is lacking several of those features, but the support is by far better. Pros Web based, and the master name is very easy to use Cons Staff maintenance could be better. I would like to be able to see dates of employment, promotions, productivity etc. Year end reports are very important, and required in some cases. I would like to also see an inventory control module at some point. Vehicles, weapons, ammunition, uniforms etc. Reasons for choosing CivicRMS Cost, web based, Tennessee company at that time, already in use by the T.B.I. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor August 2, 2022 Thank you, Captain, for sharing your feedback! DH Dwayne H. Director/Campus Safety Law Enforcement ### "Very sufficient product" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 5/10 August 1, 2022 very positive Pros ease of use and the migration of previous software's reports Cons not compatible with neighboring law enforcement Reasons for choosing CivicRMS ease of integration and options Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor August 8, 2022 Thank you Dwayne for your time to share your review and feedback! Proud to be your partner! KL Kenny L. Chief of Police Law Enforcement ### "Great product " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 27, 2022 I have used several company and have found that CivicEye actually cares about my ability to use their product, and goes out of their way for me to be successful. Pros I love the price first, second I love the ease of use, tied with their customer service. Cons The system is made to be used a certain way but allows you to use it the wrong way as well. I wish areas where you are suppose to search instead of type would block you from typing and give you a reminder to use the search function. Make it more impossible for people to use the product incorrectly. Switched from [Southern Software RMS](https://www.capterra.com/p/103827/Southern-Software-RMS/) Southern Software was to hard to navigate and did not like the layout, very boring. Courtware was a Georgia based program and not truly converted to Tennessee., also expensive to use. We also wanted to be able to bring in a life cad system into our vehicles from dispatch to us. Reasons for choosing CivicRMS Price Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor August 1, 2022 Thank you Chief, for your time and feedback for CivicEye! We are proud to support you and your department. [View all Reviews](https://www.capterra.com/p/249490/CivicEye/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.