# Klutch Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Klutch Software - reviews, pricing plans, popular comparisons to other Knowledge Base products and more. Source: https://www.capterra.com/p/249501/Klutch/reviews --- # Klutch Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on June 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Klutch ## What is Klutch? Knowledge base management solution that enables businesses to create and organize company information and use it with customers. Including AI features and canned responses with keyboard shortcuts. ## What is Klutch used for? [Knowledge Base](https://www.capterra.com/knowledge-base-software/) Top alternative Featured Overall rating Based on 3 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $4 Per User, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Klutch?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.klutch.app&name=Klutch) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Klutch 5.0 (3) VS. [4.4 (4,081)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting Price $4 Per User, Per Month Starting Price $115 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (3) Ease Of Use 4.3 (3,605) Value For Money 5.0 (3) Value For Money 4.2 (2,660) Customer Service 5.0 (3) Customer Service 4.3 (2,768) ## Klutch alternatives [4.5 (733)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars Highest Rated [4.5 (2,213)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.5 (1,133)](https://www.capterra.com/p/134347/Intercom/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [4.5 (520)](https://www.capterra.com/p/107225/SysAid/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars ## FAQs about Klutch Overview ### What company size and specific industries is Klutch built for? Klutch is designed for small and large organizations across support, marketing, sales, and HE Product teams, along with other business functions. It fits companies that need a tool for cross-functional use rather than a solution limited to a single industry or department. Features and Usability ### What are the key features of Klutch? Klutch offers catalog management and knowledge management features, including a content library, wiki, and self-service portal. It also includes document storage, full-text search, customizable templates, a rich text editor, commenting and notes, real-time notifications, user management, and third-party integrations for organizing and sharing information. Pricing ### How much does it cost and what fees or limitations are included? Klutch starts at $4 per user each month on the Pro - Monthly plan, with a Pro - Annual option also listed at $4 per user per year. A free version is available. Both plans include unlimited items, unlimited AI responses, unlimited members, external sharing, premium support, and up to 100GB storage. Integrations ### Which third-party tools and platforms does Klutch integrate with? Klutch integrates with Gmail, Google Chrome, Microsoft Edge, Slack, and Zoom Events and Webinars. These catalog integrations cover email, browsers, team messaging, and virtual events, giving Klutch connections to commonly used workplace tools without requiring separate integration layers. Getting Started and Support ### What training and onboarding options does Klutch offer? Klutch provides live online training, documentation, and videos to help teams get started. Live online sessions support guided setup, documentation offers written reference material for common tasks, and videos provide visual walkthroughs for learning features and reviewing steps at any time. Getting Started and Support ### What customer support options does Klutch offer? Klutch provides email/help desk support, a knowledge base, and chat. These channels give users direct contact, self-service guidance, and quick messaging options for getting help with setup, usage, or account questions. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Knowledge Management 4.5 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills Self Service Portal 5.0 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Online portal through which end users can access the system, manage tasks, or obtain information Catalog Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Create and manage digital catalog of products/services with their details, specifications, and price Collaboration Tools Provides a channel for team members to share media files, communicate, and work together Commenting/Notes Leave comments and notes on documents for others to view Content Library Centralized repository to store content and assets Klutch 19 features Create and manage digital catalog of products/services with their details, specifications, and price Provides a channel for team members to share media files, communicate, and work together Leave comments and notes on documents for others to view Centralized repository to store content and assets Pre-designed layouts that can be customized to match preferences and requirements Assembly of graphs and charts for visualizing and tracking statistics/metrics Store and organize documents in a centralized system Search for specific words or phrases within a document or database Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills Pre-defined templates within a library for common cases such as contracts, websites, emails, and more Notifications that are delivered to users as soon as an event occurs Input different types of content and edit text formats, fonts, font sizes, and colors Online portal through which end users can access the system, manage tasks, or obtain information Sample files or documents that could be customized as needed or used as is Edit text as needed Set up connections to third-party platforms to improve business processes Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks An informational database that allows users to add, delete, or revise content What You See Is What You Get is a no-code tool that allows users to create and edit content using a visual interface Get Advice We can help you find the software with the features you need. Features 4.7 (3) 4.7 Based on 3 reviews ## Pricing Value for money 5.0 (3) Free Version Pro - Monthly $4.00 Per User,Per Month It includes: - Unlimited items - Unlimited AI responses - Shortcuts - Up to 100GB storage - Premium support Pro - Annual $4.00 Per User,Per Year It includes: - Shortcuts - Unlimited items - Unlimited AI responses - Up to 100GB storage - Unlimited members - External sharing - Premium support Value for money 5.0 (3) 5.0 Based on 3 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Gmail](https://www.capterra.com/p/202338/Gmail/)[ Zoom Events and Webinars](https://www.capterra.com/p/157062/Zoom-Video-Webinar/)[ Google Chrome](https://www.capterra.com/p/228985/Chrome/)[ Microsoft Edge](https://www.capterra.com/p/229037/Microsoft-Edge/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (3) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (3) 5.0 Based on 3 reviews ## User reviews Overall rating 5.0 Based on 3 reviews Filter by rating 5(3) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent RF Richard F. Chairman Medical Practice ### "Great to use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 18, 2025 Really user friendly, great ability to customise all sorts of different customer responses. Great to use. Pros Great ability to sort emails into categories, lots of different options and very easy to customise. Great product. Cons No cons! Sometimes it can be a bit tricky to sign in using Google Chrome with Gmail address, but that's typical of lots of plug-ins. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MR Matthew R. Application Support and Design specialist Computer Software ### "Why I chose to use Klutch" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 August 17, 2022 Klutch has allowed my support center to get on the same sheet of music. It is just that inserting the picture issue previously mentioned that is aggravating. However, it would be awesome if Klutch not only resolved this issue but incorporated a field entry solution tool for common responses. Pros With Klutch, I can easily share information and common responses with pictures. Cons When creating a common response for my team, I have to open the web.klutch.app portal and insert the picture within that design element. If I am going to create just a text response then I can do that from the browser add-in. There is the option for inserting the pictures from the browser add-in but even though you may see them in your response, they won't appear when you copy the response to paste in a response to a customer. Very annoying. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MO Manathan O. Sales Internet ### "Useful tool!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 30, 2022 Pros Easy to use, I can copy canned reply to reuse them really fast. Cons There is a maximum lenght for the titles Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.