--- title: "Mango Voice Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Mango Voice Software - reviews, pricing plans, popular comparisons to other Business Phone Systems products and more." source_url: "https://www.capterra.com/p/249548/Mango-Voice/" page_type: "product" language: "en" --- # Mango Voice Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Mango Voice ## What is Mango Voice? Mango Voice is an enterprise-grade VoIP business phone system based in the cloud especially designed for phone systems needs of small and medium businesses. Whether you are at the office or on the go, Mango gives you the tools you need to engage customers on a whole new level. Best VoIP phones for small business! ## What is Mango Voice used for? [Business Phone Systems](https://www.capterra.com/business-phone-systems-software/)[VoIP](https://www.capterra.com/voip-software/)[Call Recording](https://www.capterra.com/call-recording-software/) Top alternative Featured Overall rating Based on 111 user reviews Reviews sentiment Positive 64% Neutral 15% Negative 21% Starting price $32.95 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Mango Voice?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://mangovoice.com&name=Mango Voice) ## Mango Voice Overview Updated August 2026 AI summary Mango Voice provides small businesses with a cloud-based business phone system that covers VoIP, call routing, automated attendant, voicemail, and call recording with transcription. It supports mobile and web access, customizable call flows, SMS messaging, fax management, and third-party integrations, making it suitable for companies seeking flexible communication tools across devices and locations. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Mango Voice 3.7 (111) VS. [5.0 (809)](https://www.capterra.com/p/276054/Fathom/reviews/) Starting Price $32.95 Per User, Per Month Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.2 (111) Ease Of Use 5.0 (809) Value For Money 4.0 (101) Value For Money 4.9 (734) Customer Service 3.8 (105) Customer Service 5.0 (738) ## Mango Voice alternatives [4.7 (885)](https://www.capterra.com/p/169627/RingOver/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.7 (1,787)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.2 (465)](https://www.capterra.com/p/184709/Aircall/reviews/) Starting price $40.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [4.2 (570)](https://www.capterra.com/p/190976/Dialpad-Sell/reviews/) Starting price $27.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/249548/Mango-Voice/alternatives/) ## FAQs about Mango Voice Overview ### Which roles and teams benefit most from Mango Voice? Mango Voice is most used by office managers, front-desk staff, and patient care coordinators who handle high call volumes, appointment scheduling, and patient communication. Owners, presidents, and CEOs rely on it for dependable business phone operations across locations, while dentists and practice administrators use it to streamline call routing and improve responsiveness. Answer based on 110 reviews Overview ### What company size and industries is Mango Voice built for? Mango Voice is built primarily for small businesses, which account for 98% of reviewers, especially healthcare-related offices. It serves dentist, chiropractic, hospitality, law, and financial offices, with reviewer concentration in Hospital & Health Care at 32%, Medical Practice at 29%, and Health, Wellness and Fitness at 24%. Answer based on 110 reviews Features and Usability ### What are the key features of Mango Voice? Mango Voice includes core call management features like VoIP, call routing, automated attendant, switchboard controls, caller ID, and call recording with transcription. Reviewers also highlight differentiators such as software integrations, mobile access for remote calling, SMS messaging, and fax management, with voicemail and call history supporting day-to-day communication. Answer based on 66 reviews Limitations ### Does Mango Voice have problems with dropped calls? Mango Voice shows recurring dropped call concerns, especially for offices that depend on steady inbound and outbound service. Medical and dental practices describe outages, dead air, lag, and mobile app call failures that interrupt work, although some teams say the problems are occasional and note that call logs still help track missed communications. Answer based on 19 reviews Limitations ### How reliable is Mango Voice when internet or connections vary? Mango Voice depends heavily on internet stability, so connection quality directly affects call reliability and remote access. Multi-location offices and remote staff like the cloud setup and minimal hardware needs, but many teams report offline periods, weak audio, or app access limits, making consistent connectivity an important requirement before choosing it. Answer based on 15 reviews Integrations ### Which third-party tools and platforms does Mango Voice integrate with? Mango Voice integrates with Flex, Yapi, Modento, Dental Intelligence, Dentrix Enterprise, HubSpot CRM, Eaglesoft, and XLDent. Reviewer mentions center on dental practice workflows such as caller pop-ups, patient charts, reminders, forms, and call logging, while official listings also include Legwork and ORYX for additional practice-management connectivity. Answer based on 25 reviews Getting Started and Support ### What customer support options does Mango Voice offer, and how do users rate the experience? Mango Voice offers email/help desk, FAQ/forum, knowledge base, phone support, and chat. Users often describe support as accessible and helpful for setup and everyday questions, but some report slow or unsatisfying responses during outages, difficulty getting timely call answers, and frustration when fixes for app or connection issues take too long. Answer based on 11 reviews Features and Usability ### How well does Mango Voice handle daily call management? Mango Voice covers core call management well with recording, caller ID, routing, voicemail, and desktop or mobile access. Front desk staff and dental practices often like pop-up alerts, call history, and software integrations, though some teams report audio issues, app sign-in friction, dropped calls, and occasional trouble answering or transferring calls. Answer based on 34 reviews Features and Usability ### Is Mango Voice easy to use for staff and remote work? Mango Voice feels easy to learn for many teams, with a simple app, clear dashboard, and flexible setup options. Front desk staff, small businesses, and offices with limited training often find daily calling and texting straightforward, but some users mention glitches, outages, and remote work issues that make the experience less consistent. Answer based on 31 reviews ## Who uses Mango Voice? Based on Capterra reviews from the past 5 years Talk to a software expert to get a free software list tailored to your business needs ## Features AI summary Based on 1,849 Business Phone Systems reviews Capterra data shows that buyers of Business Phone Systems rank the following features as their top priorities: - **Mobile Access** (**50%** of reviewers rated this feature as critical) - **Voice Mail** (**48%**) - **Call Routing** (**52%**) Mango Voice supports all three features that reviewers rate most highly: **Mobile Access**, **Voice Mail**, and **Call Routing**. Together, these capabilities give teams flexible access to business calls from anywhere, make sure important messages are captured and reviewed, and direct incoming calls to the right person or department, helping businesses improve responsiveness and handle call volume more efficiently. Mobile Access 3.1 (21) 33.33% of 21 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Voice Mail 4.1 (24) 37.50% of 24 reviewers that rated this feature as important or highly important Computer-based system that allows users to send and receive voice messages Caller ID 4.7 (18) 72.22% of 18 reviewers that rated this feature as important or highly important Identify the number and contact information of a caller before answering the phone Call Transfer 4.1 (10) 40.00% of 10 reviewers that rated this feature as important or highly important Transfers live calls to other agents Alerts/Notifications 4.3 (25) 36.00% of 25 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Call Routing 4.2 (45) 46.67% of 45 reviewers that rated this feature as important or highly important Sends voice calls to a specific queue based on predetermined criteria Mango Voice 35 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Automated Attendant: A voice menu system or virtual receptionist that transfers callers to an extension without going through a telephone operator. - Automatic Call Distribution: Distribute/route/connect calls - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Conferencing: Facilitate virtual conferences that connect multiple people remotely - Call Disposition: Track and report on call outcomes - Call Logging: Collects essential call data such as call origin, call destination, call length, and other transaction details - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Reporting: Track and report on all incoming and outgoing calls - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Tracking: Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number - Call Tracking Metrics: Measure campaign influence through collection of keyword tracking and revenue sources - Call Transfer: Transfers live calls to other agents - Callback Scheduling: Schedules callback times - Caller ID: Identify the number and contact information of a caller before answering the phone - Chat/Messaging: Communicate using direct chat or messages within the system - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Customizable Reports: Alter the layout and content of reports - Employee Directory: Access names, contact information, and roles of employees in a centralized repository - Live Chat: Ability to chat online in real time - Mobile Access: Access software remotely via mobile devices - On-Demand Recording: Record the audio of phone conversations for quality assurance purposes - Online Voice Transmission: Transmit voice and other information digitally - PBX: Telephone system that allows users to connect internally as well as place and receive external phone calls - Recording: Record live video calls to play later - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - SMS Messaging: Send messages via SMS - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Voice Mail: Computer-based system that allows users to send and receive voice messages - VoIP Connection: Place/receive calls through voice over IP connection --- Get Advice We can help you find the software with the features you need. Features 4.0 (111) 4.0 Based on 111 reviews ## Pricing Value for money 4.0 (101) Free Trial Basic $32.95 Per User,Per Month Value for money 4.0 (101) 4.0 Based on 101 reviews ## Integrations [ Dental Intelligence](https://www.capterra.com/p/185878/Dental-Intelligence/)[ Yapi](https://www.capterra.com/p/120854/YAPI/)[ XLDent](https://www.capterra.com/p/129572/XLDent/)[ Legwork](https://www.capterra.com/p/197115/Legwork/)[ ORYX](https://www.capterra.com/p/129413/ORYX/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.8 (105) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.8 (105) 3.8 Based on 105 reviews ## User reviews Overall rating 3.7 Based on 111 reviews Filter by rating 5(41) 4(30) 3(17) 2(11) 1(12) Mentioned topic Sorted by most recent TF Taya F. Office Manager Hospital & Health Care ### "Mango makes it easy!" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 August 11, 2026 Pros Mango Voice makes it easy to customize your phones just the way you need them. You can create custom sound clips, organize your switchboard for call routing, and manage phone schedules with ease. You can access mango easily on phone and desktop. Also, their customer service is beyond compare. Cons Sometimes we have calls that drop, not sure if it is directly because of Mango or other issues - but the same thing does not happen to our personal phones on the same wifi. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. GO Gwen O. Amin Manager Hospital & Health Care ### "Overall Good System" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 June 8, 2026 Overall it is a great service, I do wish they spent more time working on their app but overall the integration with our system and the transcription of the calls make up for it Pros It records and transcribes all the calls which is very convenient when needing to go back to verify information Cons The app doesn’t work well and regularly signs you out which leaves you unable to answer calls when they come in Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Stephanie M. Administrator Health, Wellness and Fitness ### "You're going to love it!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 1, 2026 Pros Mango Voice is the easiest to use, easy to integrate, and perfect all-in-one system for calls, texts, voicemails, faxing, etc. They offer an easy to use, easy to customize portal that way you can design your phone system exactly how your business needs. They offer AI services for transcription and/or virtual reception and amazing customer support! It's a wonderful value! Cons Sometimes they can have a small lag when talking to people on the phone. Overall, however, I didn't really have an issue. Switched from [MiVoice Business Solution](https://www.capterra.com/p/140996/MiVoice-Business-Solution/) Mango integrated with our software, whereas MiTel did not. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KG Kathy G. Business Manager Health, Wellness and Fitness ### "Awesome System!" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 March 19, 2026 Pros Great phone system, easy to navigate and use! Receiving voicemails, updating messages, and getting support is always easy! Cons We still run into the issue of the phones not working hen service is down, which makes patient communication hard at times Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RC Rebeca C. Front Desk Representative Hospital & Health Care ### "Accurate and easy to use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 14, 2025 The experience has been great so far. Mango is a great tool in my daily life at work, making and receiving calls. Pros Mango it's an easy access app. It allows me to keep in touch with clients/patients very easily. I like the pop up notifications and also the pop up screen whenever I receive a new call. As a front desk representative, I must answer the calls promptly and Mango is perfect in that sense. Cons Sometimes, the calls aren't so clear or accurate. Sometimes, I also experience some kind of delay with the inboud/outbound calls. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MB Matt B. IT Project Managment Hospital & Health Care ### "MangoVoice - They will impress you." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 27, 2025 I am very pleased with Mango Voice. Their willingness to white glove our issues sets them up higher for success. Pros What i like about Mango Voice is the team is willing to work with you to solve issues. Most of the time when you purchase a product, after they have your money and name on the dotted line you get back thrown into the queue of everyone else. Our account rep has been amazing and always white gloves our issues for us. Cons Mango Voice is still new and working on adding features like Security Groups for user management. When it comes to IT, these kinds of things are imperative. Switched from [MiVoice Business Solution](https://www.capterra.com/p/140996/MiVoice-Business-Solution/) Looking for a more affordable solution for business telephony. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TE Taya E. Medical Assistant Hospital & Health Care ### "Great Phone Service" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 May 14, 2025 Pros I like that you can easily access call logs and get customer support. Their staff is very helpful in providing step-by-step instructions to manage tasks within Mango Voice. The switchboard can be confusing and I have been navigated through how to use it multiple times. Cons I don't always love the complexity of the switchboard and navigating different message options for after business hours. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AJ Alan J. Analista de Sistemas Internet ### "Mango Voice is an excellent application and very easy to use." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 30, 2025 Even for everything I mentioned here about Mango Voice, I think it is an excellent application to use. I don't have much to complain about. I highly recommend it to anyone asking about a good VOIP application. Pros I personally found Mango Voice to be a very easy to use application, it has very good flexibility, advanced features and magnificent customer support. Cons Just like any other application, internet dependency is essential, but I believe that this is a relevant disadvantage to be mentioned. However, there are some applications for both desktop and mobile phones that have failures on their part. But I believe that over time they should improve. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. NT Nicki T. OWNER Health, Wellness and Fitness ### "Unhappy Customer" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 August 19, 2024 You can only access their portal and call log from USA and Canada. When I was on vacation in Europe I was unable to check the call log. Pros Friendly customer support. They provided training and helped us set up the phone tree Cons When it was time for renewal they doubled the price stating that upon review of the account there are 5 user but we were paying for 3 users. Ofcourse, that was incorrect and we only were using 3 phones. I do not know how they perform their audit but it was done incorrectly. Also, after a year with them we realized they had a inaccurate caller ID for us. The caller ID was displaying a rondom name not our business name. Switched from [Comcast Business VoiceEdge](https://www.capterra.com/p/230309/Comcast-Business/) to gain phone tree that was not provided by landline Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. FO Fongelos O. Réalisateur audiovisuel Media Production ### "Mango Voice " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 October 4, 2023 Pros Très pratique pour l'enregistrement des appels et la gestion de l'historique des appels Cons Parfois un peu lent lors du chargement, faudra revoir ça Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/249548/Mango-Voice/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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