--- title: "Mango Voice Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Mango Voice Software - reviews, pricing plans, popular comparisons to other Business Phone Systems products and more." source_url: "https://www.capterra.com/p/249548/Mango-Voice/" page_type: "product" language: "en" publication_date: "2026-10-19" --- # Mango Voice Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Mango Voice ## What is Mango Voice? Mango Voice is an enterprise-grade VoIP business phone system based in the cloud especially designed for phone systems needs of small and medium businesses. Whether you are at the office or on the go, Mango gives you the tools you need to engage customers on a whole new level. Best VoIP phones for small business! ## What is Mango Voice used for? [Business Phone Systems](https://www.capterra.com/business-phone-systems-software/)[VoIP](https://www.capterra.com/voip-software/)[Call Recording](https://www.capterra.com/call-recording-software/) Top alternative Featured Overall rating Based on 112 user reviews Reviews sentiment Positive 64% Neutral 15% Negative 21% Starting price $32.95 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Mango Voice?[Manage this product listing](https://www.g2.com/products/mango-voice/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Mango Voice 3.7 (111) VS. [5.0 (810)](https://www.capterra.com/p/276054/Fathom/reviews/) Starting Price $32.95 Per User, Per Month Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.2 (111) Ease Of Use 5.0 (810) Value For Money 4.0 (101) Value For Money 4.9 (735) Customer Service 3.8 (105) Customer Service 5.0 (739) ## Mango Voice alternatives [4.7 (893)](https://www.capterra.com/p/169627/RingOver/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.2 (572)](https://www.capterra.com/p/190976/Dialpad-Sell/reviews/) Starting price $27.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [4.2 (467)](https://www.capterra.com/p/184709/Aircall/reviews/) Starting price $40.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [4.1 (225)](https://www.capterra.com/p/157853/JustCall/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 80% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/249548/Mango-Voice/alternatives/) ## FAQs about Mango Voice Overview ### Which roles and teams benefit most from Mango Voice? Mango Voice is most used by office managers, dental practice owners, dentists, and front-desk teams that manage patient calls and daily office communications. Patient care coordinators use it to handle appointment inquiries and follow-ups, while executives and IT administrators oversee phone operations, account settings, and communication reliability across locations. Answer based on 111 reviews Overview ### What company size and industries is Mango Voice built for? Mango Voice serves small businesses, with 98% of reviewers, primarily in Hospital & Health Care at 32%. It is intended for dentist and chiropractic offices, hospitality, law offices, financial agencies, and PMS or PES integrations. Reviewer demographics also include Medical Practice (29%) and Health, Wellness and Fitness (23%). Answer based on 111 reviews Features and Usability ### What are the key features of Mango Voice? Mango Voice includes core VoIP calling features such as automated attendants, call routing, call recording, and caller ID. It also provides SMS messaging and fax management for client communications, plus third-party integrations and mobile access for remote calling. These features support call handling, contact follow-up, and communications from office or remote locations. Answer based on 66 reviews Limitations ### Does Mango Voice have problems with dropped calls? Mango Voice can experience dropped or failed calls, which reviewers identify as a significant reliability concern. Practices that depend on patient calls describe disconnected lines, one-way audio, call lag, and service outages that disrupt inbound and outbound communication. Although call logs can help teams track incidents, remote and mobile app calling receives particular criticism. Answer based on 19 reviews Limitations ### How does Mango Voice depend on internet connection? Mango Voice depends on a stable internet connection, so connectivity issues can interrupt phone service and app access. Multi-location teams value remote access and centralized calling, but many reviewers describe offline periods, poor audio, and unresolved line problems. Businesses considering VoIP should assess local internet reliability, since an internet outage prevents normal calling. Answer based on 15 reviews Integrations ### Which third-party tools and platforms does Mango Voice integrate with? Mango Voice integrates with Flex, Yapi, Open Dental, Dental Intelligence, Legwork, ORYX, and XLDent. These connections support dental-office workflows such as patient communications, appointment reminders, caller pop-ups, patient records, texting, and paperwork. Reviewer feedback specifically identifies Flex, Yapi, and Open Dental as integrations used in daily operations. Answer based on 19 reviews Getting Started and Support ### What customer support options does Mango Voice offer, and how do users rate the experience? Mango Voice offers email/help desk, FAQ/forum, knowledge base, phone support, and chat. Users often describe support as helpful, accessible, and easy to contact, particularly during setup. However, some report unanswered calls, limited resolution timelines during outages, and frustration with recurring app or connection issues. Answer based on 11 reviews Features and Usability ### How well does Mango Voice handle business calls? Mango Voice supports day-to-day call handling with recording, transcription, caller ID, routing, and desktop or mobile access. Dental and front-desk teams value patient chart connections, call history, text messaging, and adjustable greetings. However, some users report delayed audio, unreliable app behavior, incorrect caller ID, and occasional inability to place or answer calls. Answer based on 34 reviews Features and Usability ### Is Mango Voice easy to use for office staff? Mango Voice offers a generally easy-to-learn phone system, with simple apps, customizable settings, and an accessible dashboard. Small business staff and front-desk teams often find calling, texting, voicemail, and number selection straightforward, while support can help with setup. Some users still need training for complex functions and encounter glitches that make routine tasks harder. Answer based on 31 reviews ## Who uses Mango Voice? Based on Capterra reviews from the past 5 years Talk to a software expert to get a free software list tailored to your business needs ## Features AI summary Based on 1,873 Business Phone Systems reviews Capterra data shows that buyers of Business Phone Systems rank the following features as their top priorities: - **Call Routing** (**52%** of reviewers rated this feature as critical) - **Mobile Access** (**50%**) - **Voice Mail** (**48%**) Mango Voice supports all three of the features reviewers rate most highly: **Call Routing**, **Mobile Access**, and **Voice Mail**. Together, these capabilities help businesses direct calls to the right person, stay connected from anywhere, and capture important messages, allowing teams to respond faster and manage customer communication more efficiently. Mobile Access 3.1 (21) 33.33% of 21 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Voice Mail 4.1 (24) 37.50% of 24 reviewers that rated this feature as important or highly important Computer-based system that allows users to send and receive voice messages Caller ID 4.7 (18) 72.22% of 18 reviewers that rated this feature as important or highly important Identify the number and contact information of a caller before answering the phone Call Transfer 4.1 (10) 40.00% of 10 reviewers that rated this feature as important or highly important Transfers live calls to other agents Alerts/Notifications 4.3 (25) 36.00% of 25 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Call Routing 4.2 (45) 46.67% of 45 reviewers that rated this feature as important or highly important Sends voice calls to a specific queue based on predetermined criteria Mango Voice 35 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Automated Attendant: A voice menu system or virtual receptionist that transfers callers to an extension without going through a telephone operator. - Automatic Call Distribution: Distribute/route/connect calls - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Conferencing: Facilitate virtual conferences that connect multiple people remotely - Call Disposition: Track and report on call outcomes - Call Logging: Collects essential call data such as call origin, call destination, call length, and other transaction details - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Reporting: Track and report on all incoming and outgoing calls - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Tracking: Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number - Call Tracking Metrics: Measure campaign influence through collection of keyword tracking and revenue sources - Call Transfer: Transfers live calls to other agents - Callback Scheduling: Schedules callback times - Caller ID: Identify the number and contact information of a caller before answering the phone - Chat/Messaging: Communicate using direct chat or messages within the system - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Customizable Reports: Alter the layout and content of reports - Employee Directory: Access names, contact information, and roles of employees in a centralized repository - Live Chat: Ability to chat online in real time - Mobile Access: Access software remotely via mobile devices - On-Demand Recording: Record the audio of phone conversations for quality assurance purposes - Online Voice Transmission: Transmit voice and other information digitally - PBX: Telephone system that allows users to connect internally as well as place and receive external phone calls - Recording: Record live video calls to play later - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - SMS Messaging: Send messages via SMS - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Voice Mail: Computer-based system that allows users to send and receive voice messages - VoIP Connection: Place/receive calls through voice over IP connection --- Get Advice We can help you find the software with the features you need. Features 4.0 (111) 4.0 Based on 111 reviews ## Pricing Value for money 4.0 (101) Free Trial Basic $32.95 Per User,Per Month Value for money 4.0 (101) 4.0 Based on 101 reviews ## Integrations [ Dental Intelligence](https://www.capterra.com/p/185878/Dental-Intelligence/)[ Yapi](https://www.capterra.com/p/120854/YAPI/)[ XLDent](https://www.capterra.com/p/129572/XLDent/)[ ORYX](https://www.capterra.com/p/129413/ORYX/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.8 (105) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.8 (105) 3.8 Based on 105 reviews ## User reviews Overall rating 3.7 Based on 112 reviews Filter by rating Counts reflect reviews available in this feed. 5(41) 4(31) 3(17) 2(11) 1(12) Mentioned topic Recent reviews first, then most helpful Min Seong K. Dentist ### "Easy Setup and Seamless PMS Integration" 4.5 November 4, 2026 Patient communication is easier to track and follow up. Pros Easy to use, breeze set up and integration with my PMS. Ample choices for the ideal phone number. Cons I believe price is not cheap and there is a slight delay in calling. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Office Manager Used the software for: 3-5 years ### "Mango makes it easy!" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 August 13, 2026 Pros Mango Voice makes it easy to customize your phones just the way you need them. You can create custom sound clips, organize your switchboard for call routing, and manage phone schedules with ease. You can access mango easily on phone and desktop. Also, their customer service is beyond compare. Cons Sometimes we have calls that drop, not sure if it is directly because of Mango or other issues - but the same thing does not happen to our personal phones on the same wifi. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Gwen O. Amin Manager Used the software for: Less than 1 year ### "Overall Good System" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 June 9, 2026 Overall it is a great service, I do wish they spent more time working on their app but overall the integration with our system and the transcription of the calls make up for it Pros It records and transcribes all the calls which is very convenient when needing to go back to verify information Cons The app doesn’t work well and regularly signs you out which leaves you unable to answer calls when they come in Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Stephanie M. Administrator Used the software for: 1-3 years ### "You're going to love it!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 7, 2026 Pros Mango Voice is the easiest to use, easy to integrate, and perfect all-in-one system for calls, texts, voicemails, faxing, etc. They offer an easy to use, easy to customize portal that way you can design your phone system exactly how your business needs. They offer AI services for transcription and/or virtual reception and amazing customer support! It's a wonderful value! Cons Sometimes they can have a small lag when talking to people on the phone. Overall, however, I didn't really have an issue. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Business Manager Used the software for: 3-5 years ### "Awesome System!" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 March 24, 2026 Pros Great phone system, easy to navigate and use! Receiving voicemails, updating messages, and getting support is always easy! Cons We still run into the issue of the phones not working hen service is down, which makes patient communication hard at times Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Practice Coordinator Used the software for: Less than 1 year ### "Mango Voice Review" 2.0 Overall Rating 2.0 2.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 2.0 2.0 Likelihood to Recommend 8/10 May 5, 2022 Overall the text/fax desktop site works great for communication with patients and faxing. Pros User friendly when it actually works, may be the Yealink Phones more than anything though... Cons The integration was a long and drawn-out process, with a bit of impatience on the Mango rep's end. WE had to call and reschedule multiple times to obtain more training and ask more questions, especially about the dashboard. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Schedule Coordinator Used the software for: Less than 1 year ### "All in One " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 5, 2022 Over all experience has been great and customer service is easy to contact Pros I like that all calls are recorded and you can go back and listen. Cons The fax features can sometimes act up at times and doesnt always send and sometimes we dont get chat notifications Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Office Manager Used the software for: 3-5 years ### "Do not purchase this software" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 May 4, 2022 Yealink phones are hard for people to use. Some came broken and service rep did not replace, he ignored us. Customer service is the worst. If you can ever get someone to answer, most likely they will have to switch you to one of two people who can actually help. Usually, there is no way to fix what is wrong. We have had bad or dropped connections. It is so bad, many staff just use their cell phone instead of the desk phone. The app does not work. Forwarded calls cannot be answered from the cell phone nor transferred. It is a waste of time. Would not recommend. Pros Connecting all locations was important to us. Cons Phones, systems, customer service, billing, app, you name it, it does not work like it should. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Office Manager Used the software for: Less than 1 year ### "Great Service" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 27, 2022 It has been very pleasant. I am able to finally trust a company to do what they told me they would do. Minimal issues and great resolution. Pros The customer service is exceptional. We were previously with Weave and had issues that were not resolved for weeks if not months at a time. Mango is easy to call or chat with and the service and resolutions are quick. We have had few issues to begin with, which is amazing in itself. Cons I wish that faxes were integrated with our Modento software so that I don't have to use another tab on my google chrome, but email notifications help with this. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Owner/Doctor Used the software for: 3-5 years ### "Great Service" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 May 4, 2022 Great overall experience Pros Fairly easy to setup, good customer service, customizable Cons Can be a bit challenging to figure out some of the features which leads to them not being utilized Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/249548/Mango-Voice/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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