# Mango Voice Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Mango Voice Software - reviews, pricing plans, popular comparisons to other Business Phone Systems products and more.

Source: https://www.capterra.com/p/249548/Mango-Voice

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# 

 Mango Voice Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Users](#users)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

Mango Voice

## What is Mango Voice?

Mango Voice is an enterprise-grade VoIP business phone system based in the cloud especially designed for phone systems needs of small and medium businesses. Whether you are at the office or on the go, Mango gives you the tools you need to engage customers on a whole new level. Best VoIP phones for small business!

## What is Mango Voice used for?

[Business Phone Systems](https://www.capterra.com/business-phone-systems-software/)[VoIP](https://www.capterra.com/voip-software/)[Call Recording](https://www.capterra.com/call-recording-software/)

Overall rating

Based on 108 user reviews

Reviews sentiment

Positive

63%

Neutral

16%

Negative

21%

Starting price

$32.95

Per User, Per Month

Free trial  
available

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Our "Best of" badge program showcases products with the highest ratings...

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Do you work for Mango Voice?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://mangovoice.com&name=Mango Voice)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Mango Voice

3.7 (108)

VS.

[4.7 (855)](https://www.capterra.com/p/169627/RingOver/reviews/)

Starting Price

$32.95

Per User, Per Month

Starting Price

$29

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.2 (108)

Ease Of Use

4.8 (900)

Value For Money

4.0 (98)

Value For Money

4.5 (820)

Customer Service

3.8 (102)

Customer Service

4.6 (857)

## Mango Voice alternatives

[4.4 (465)](https://www.capterra.com/p/158704/3CX/reviews/)

Starting price

$350.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

88%

of reviewers

rated it above 4 stars

[4.5 (243)](https://www.capterra.com/p/208535/Zoom-Phone/reviews/)

Starting price

$10.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

93%

of reviewers

rated it above 4 stars

[4.6 (14,520)](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/reviews/)

Starting price

$14.99

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

96%

of reviewers

rated it above 4 stars

[4.4 (501)](https://www.capterra.com/p/180158/Twilio-Communications-Platform/reviews/)

Starting price

$0.01

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

88%

of reviewers

rated it above 4 stars

[View all alternatives](https://www.capterra.com/p/249548/Mango-Voice/alternatives/)

## Who uses Mango Voice?

Based on Capterra reviews from the past 4 years

Talk to a software expert

to get a free software list  
tailored to your business needs

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Call Routing

4.2 (44)

45.45% of 44 reviewers that rated this feature as important or highly important

Sends voice calls to a specific queue based on predetermined criteria

Communication Management

3.7 (27)

22.22% of 27 reviewers that rated this feature as important or highly important

Manage and track all internal and external communication conducted via calls, email, text, or chat

Call Tracking

4.0 (25)

16.00% of 25 reviewers that rated this feature as important or highly important

Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number

Computer Telephony Integration

3.9 (25)

20.00% of 25 reviewers that rated this feature as important or highly important

Computer-telephony integration is the use of computers to manage telephone calls

Customizable Reports

3.7 (25)

16.00% of 25 reviewers that rated this feature as important or highly important

Alter the layout and content of reports

Alerts/Notifications

4.3 (24)

33.33% of 24 reviewers that rated this feature as important or highly important

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Mango Voice 35 features

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Application programming interface that allows for integration with other systems/databases

A voice menu system or virtual receptionist that transfers callers to an extension without going through a telephone operator.

Distribute/route/connect calls

Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc.

Facilitate virtual conferences that connect multiple people remotely

Track and report on call outcomes

Collects essential call data such as call origin, call destination, call length, and other transaction details

Listen to live phone conversations for the purpose of training and assessing agent performance

Record the audio of phone conversations for quality assurance purposes

Track and report on all incoming and outgoing calls

Sends voice calls to a specific queue based on predetermined criteria

Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number

Measure campaign influence through collection of keyword tracking and revenue sources

Transfers live calls to other agents

Schedules callback times

Identify the number and contact information of a caller before answering the phone

Communicate using direct chat or messages within the system

Manage and track all internal and external communication conducted via calls, email, text, or chat

Computer-telephony integration is the use of computers to manage telephone calls

Centralized database of stakeholders and their contact information such as names, address, phone number etc.

Alter the layout and content of reports

Access names, contact information, and roles of employees in a centralized repository

Ability to chat online in real time

Access software remotely via mobile devices

Record the audio of phone conversations for quality assurance purposes

Transmit voice and other information digitally

Telephone system that allows users to connect internally as well as place and receive external phone calls

Record live video calls to play later

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Send messages via SMS

Set up connections to third-party platforms to improve business processes

Computer-based system that allows users to send and receive voice messages

Place/receive calls through voice over IP connection

Get Advice

We can help you find the software with the features you need.

Features

4.0 (108)

4.0

Based on 108 reviews

## Pricing

Value for money

4.0 (98)

Free Trial

Basic

$32.95

Per User,Per Month

Value for money

4.0 (98)

4.0

Based on 98 reviews

## Integrations

[

Dental Intelligence](https://www.capterra.com/p/185878/Dental-Intelligence/)[

Yapi](https://www.capterra.com/p/120854/YAPI/)[

XLDent](https://www.capterra.com/p/129572/XLDent/)[

Legwork](https://www.capterra.com/p/197115/Legwork/)[

ORYX](https://www.capterra.com/p/129413/ORYX/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

3.8 (102)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

3.8 (102)

3.8

Based on 102 reviews

## User reviews

Overall rating

3.7

Based on 108 reviews

Filter by rating

5(40)

4(28)

3(17)

2(11)

1(12)

Mentioned topic

Sorted by most recent

KG

Kathy G.

Business Manager

Health, Wellness and Fitness

### "Awesome System!"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

March 19, 2026

Pros

Great phone system, easy to navigate and use! Receiving voicemails, updating messages, and getting support is always easy!

Cons

We still run into the issue of the phones not working hen service is down, which makes patient communication hard at times

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

RC

Rebeca C.

Front Desk Representative

Hospital & Health Care

### "Accurate and easy to use"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

June 14, 2025

The experience has been great so far. Mango is a great tool in my daily life at work, making and receiving calls.

Pros

Mango it's an easy access app. It allows me to keep in touch with clients/patients very easily. I like the pop up notifications and also the pop up screen whenever I receive a new call. As a front desk representative, I must answer the calls promptly and Mango is perfect in that sense.

Cons

Sometimes, the calls aren't so clear or accurate. Sometimes, I also experience some kind of delay with the inboud/outbound calls.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

MB

Matt B.

IT Project Managment

Hospital & Health Care

### "MangoVoice - They will impress you."

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

May 27, 2025

I am very pleased with Mango Voice. Their willingness to white glove our issues sets them up higher for success.

Pros

What i like about Mango Voice is the team is willing to work with you to solve issues. Most of the time when you purchase a product, after they have your money and name on the dotted line you get back thrown into the queue of everyone else. Our account rep has been amazing and always white gloves our issues for us.

Cons

Mango Voice is still new and working on adding features like Security Groups for user management. When it comes to IT, these kinds of things are imperative.

Switched from

[MiVoice Business Solution](https://www.capterra.com/p/140996/MiVoice-Business-Solution/)

Looking for a more affordable solution for business telephony.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

TE

Taya E.

Medical Assistant

Hospital & Health Care

### "Great Phone Service"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

0.0

0.0

Likelihood to Recommend

7/10

May 14, 2025

Pros

I like that you can easily access call logs and get customer support. Their staff is very helpful in providing step-by-step instructions to manage tasks within Mango Voice. The switchboard can be confusing and I have been navigated through how to use it multiple times.

Cons

I don't always love the complexity of the switchboard and navigating different message options for after business hours.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AJ

Alan J.

Analista de Sistemas

Internet

### "Mango Voice is an excellent application and very easy to use."

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

March 30, 2025

Even for everything I mentioned here about Mango Voice, I think it is an excellent application to use. I don't have much to complain about. I highly recommend it to anyone asking about a good VOIP application.

Pros

I personally found Mango Voice to be a very easy to use application, it has very good flexibility, advanced features and magnificent customer support.

Cons

Just like any other application, internet dependency is essential, but I believe that this is a relevant disadvantage to be mentioned. However, there are some applications for both desktop and mobile phones that have failures on their part. But I believe that over time they should improve.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

NT

Nicki T.

OWNER

Health, Wellness and Fitness

### "Unhappy Customer"

1.0

Overall Rating

1.0

1.0

Ease of Use

1.0

1.0

Features

1.0

1.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

August 19, 2024

You can only access their portal and call log from USA and Canada. When I was on vacation in Europe I was unable to check the call log.

Pros

Friendly customer support. They provided training and helped us set up the phone tree

Cons

When it was time for renewal they doubled the price stating that upon review of the account there are 5 user but we were paying for 3 users. Ofcourse, that was incorrect and we only were using 3 phones. I do not know how they perform their audit but it was done incorrectly. Also, after a year with them we realized they had a inaccurate caller ID for us. The caller ID was displaying a rondom name not our business name.

Switched from

[Comcast Business VoiceEdge](https://www.capterra.com/p/230309/Comcast-Business/)

to gain phone tree that was not provided by landline

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

FO

Fongelos O.

Réalisateur audiovisuel

Media Production

### "Mango Voice "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

0.0

0.0

Likelihood to Recommend

9/10

October 4, 2023

Pros

Très pratique pour l'enregistrement des appels et la gestion de l'historique des appels

Cons

Parfois un peu lent lors du chargement, faudra revoir ça

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

EE

Erika E.

Front desk

Recreational Facilities and Services

### "It's an option"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

7/10

November 17, 2022

Pros

How easy it is to use.. We have multiple computers with the same system and minimum cables

Cons

There are times that the phone just does not want to work absolutely nothing different just all of a sudden stops working and then 10 minutes later it can start working again. It can be a little annoying

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

OL

Olivia L.

Admin Assistant

Medical Practice

### "Review"

3.0

Overall Rating

3.0

3.0

Ease of Use

5.0

5.0

Features

3.0

3.0

Customer Service

4.0

4.0

Likelihood to Recommend

5/10

May 12, 2022

Pros

It seems like any other voice software. I dont have anything to compare it to.

Cons

Mango seems to be offline a lot. Phone lines get are off and there is no time given of it being resolved. I reach out to support and am told "we are aware of the problem but do not have a resolution or time yet" for hours. I also used to really like the chat box on the Mango admin website and that seems to be gone now too

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AH

Andrew H.

Owner

Hospital & Health Care

### "I recommend Mango Voice"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

May 4, 2022

Their customer service has been great. I've never had any downtime with my phones.

Pros

I've found it to be a really straightforward VoIP system that allows me to customize a schedule and forward calls easily.

Cons

I have not had any issues. The only thing I would say is that the app needs work but I honestly never use the app.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/249548/Mango-Voice/reviews/)

Popular comparisons

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[RingEX vs Mango Voice](https://www.capterra.com/compare/242188-249548/RingCentral-MVP-vs-Mango-Voice)[Twilio vs Mango Voice](https://www.capterra.com/compare/180158-249548/Twilio-Communications-Platform-vs-Mango-Voice)[RingCX vs Mango Voice](https://www.capterra.com/compare/242186-249548/RingCentral-Contact-Center-vs-Mango-Voice)[Dialpad vs Mango Voice](https://www.capterra.com/compare/190976-249548/Dialpad-Sell-vs-Mango-Voice)[Aircall vs Mango Voice](https://www.capterra.com/compare/184709-249548/Aircall-vs-Mango-Voice)[Google Voice vs Mango Voice](https://www.capterra.com/compare/210592-249548/Voice-vs-Mango-Voice)[Google Meet vs Mango Voice](https://www.capterra.com/compare/176572-249548/Google-Hangouts-vs-Mango-Voice)[GoTo Connect vs Mango Voice](https://www.capterra.com/compare/163604-249548/GoTo-Connect-vs-Mango-Voice) 

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