--- title: "Mango Voice Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Mango Voice the right Business Phone Systems solution for you? Explore 111 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/249548/Mango-Voice/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- Mango Voice 3.7 (111) [View alternatives](https://www.capterra.com/p/249548/Mango-Voice/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of Mango Voice Ease of use 4.2 Customer Service 3.8 ## Pros and Cons in Reviews TE Taya E Medical AssistantHospital & Health Care, 2 - 10 employeesUsed the software for: More than 2 years. “Their staff is very helpful in providing step-by-step instructions to manage tasks within Mango Voice.“ May 14, 2025 GO Gwen O Amin ManagerHospital & Health Care, 2 - 10 employeesUsed the software for: 6-12 months. “The app doesn’t work well and regularly signs you out which leaves you unable to answer calls when they come in“ June 8, 2026 TE Taya E Medical AssistantHospital & Health Care, 2 - 10 employeesUsed the software for: More than 2 years. “I like that you can easily access call logs and get customer support.“ May 14, 2025 NT Nicki T OWNERHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 6-12 months. “I do not know how they perform their audit but it was done incorrectly.“ August 19, 2024 RC Rebeca C Front Desk RepresentativeHospital & Health Care, 11 - 50 employeesUsed the software for: Less than 6 months. “It allows me to keep in touch with clients/patients very easily.“ June 14, 2025 EE Erika E Front deskRecreational Facilities and Services, 2 - 10 employeesUsed the software for: 1-2 years. “There are times that the phone just does not want to work absolutely nothing different just all of a sudden stops working and then 10 minutes later it can start working again.“ November 17, 2022 MB Matt B IT Project ManagmentHospital & Health Care, 501 - 1,000 employeesUsed the software for: Less than 6 months. “What i like about Mango Voice is the team is willing to work with you to solve issues.“ May 27, 2025 AT Allie T Director of OperationsMedical Practice, 11 - 50 employeesUsed the software for: Less than 6 months. “There have been several days of issues of phones not working, calls getting dropped, not being able to answer a ringing phone (no one on the line and the phone still ringing like it wasn't picked up) , not being able to call out.“ May 2, 2022 ## Showing most helpful reviews Showing 1-25 of 111 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use BB Beth B. Practice Coordinator Hospital & Health Care Used the software for: 6-12 months ### "Mango Voice Review" April 26, 2022 2.0 Overall the text/fax desktop site works great for communication with patients and faxing. Pros User friendly when it actually works, may be the Yealink Phones more than anything though... Cons The integration was a long and drawn-out process, with a bit of impatience on the Mango rep's end. WE had to call and reschedule multiple times to obtain more training and ask more questions, especially about the dashboard. Review Source NL Nicole L. Schedule Coordinator Medical Practice Used the software for: 6-12 months ### "All in One " April 26, 2022 5.0 Over all experience has been great and customer service is easy to contact Pros I like that all calls are recorded and you can go back and listen. Cons The fax features can sometimes act up at times and doesnt always send and sometimes we dont get chat notifications Alternatives considered [Weave](https://www.capterra.com/p/141842/Weave/) Reason for choosing Mango Voice We have used weave before and mango integrated with Modento which we use Switched from [Jive](https://www.capterra.com/p/189555/Jive/) We had issues with them all the time Review Source AL Amy L. Office Manager Education Management Used the software for: 2+ years ### "Do not purchase this software" April 26, 2022 1.0 Yealink phones are hard for people to use. Some came broken and service rep did not replace, he ignored us. Customer service is the worst. If you can ever get someone to answer, most likely they will have to switch you to one of two people who can actually help. Usually, there is no way to fix what is wrong. We have had bad or dropped connections. It is so bad, many staff just use their cell phone instead of the desk phone. The app does not work. Forwarded calls cannot be answered from the cell phone nor transferred. It is a waste of time. Would not recommend. Pros Connecting all locations was important to us. Cons Phones, systems, customer service, billing, app, you name it, it does not work like it should. Reason for choosing Mango Voice The salesman made promises he could not keep. We should have stayed with Nutel. We will explore going back after the contract period is up. Review Source DC Diana C. Office Manager Medical Practice Used the software for: Less than 6 months ### "Great Service" April 26, 2022 5.0 It has been very pleasant. I am able to finally trust a company to do what they told me they would do. Minimal issues and great resolution. Pros The customer service is exceptional. We were previously with Weave and had issues that were not resolved for weeks if not months at a time. Mango is easy to call or chat with and the service and resolutions are quick. We have had few issues to begin with, which is amazing in itself. Cons I wish that faxes were integrated with our Modento software so that I don't have to use another tab on my google chrome, but email notifications help with this. Switched from [Weave](https://www.capterra.com/p/141842/Weave/) Poor customer service with no accountability and poor service that was unreliable. Review Source JM Jodie M. Owner/Doctor Medical Practice Used the software for: 2+ years ### "Great Service" April 26, 2022 4.0 Great overall experience Pros Fairly easy to setup, good customer service, customizable Cons Can be a bit challenging to figure out some of the features which leads to them not being utilized Reason for choosing Mango Voice More reliable and better customer service Switched from [Comcast Business VoiceEdge](https://www.capterra.com/p/230309/Comcast-Business/) Not happy with Comcast. Heard great things about Mango. Review Source BP Bradford P. Owner Medical Practice Used the software for: 1-2 years ### "Multiple Outages" May 3, 2022 2.0 Not the best. I had a really rough time transferring phone numbers to Mango as Mango's digital form cut off my numbers and I almost lost our office's main phone number. Pros Ease of use with transferring patients via park and customizable. Cons Seems like we get dropped calls and have had multiple several hour long outages. Alternatives considered [Weave](https://www.capterra.com/p/141842/Weave/) Reason for choosing Mango Voice I had many services taken care of through other means and did not need all of Weave's services Review Source MK Morgan K. Office Manager Medical Practice Used the software for: 2+ years ### "Not happy" May 2, 2022 2.0 Awful Pros being able to check voicemail through email. Cons Everything else. It's absolutely awful. Our phones are constantly cutting off and dropping calls. Switched from [Viewpoint Spectrum](https://www.capterra.com/p/175831/Spectrum/) thought that the cloud base system would be more practical for our office. Review Source MO Melissa O. Office Manager Medical Practice Used the software for: 1-2 years ### "Great when it works " May 2, 2022 3.0 Pros The main portal and the app when it works. Cons The phones are unreliable. This is a problem because we are a busy dental office and it makes us seem unreliable to our patients. Alternatives considered [Weave](https://www.capterra.com/p/141842/Weave/) Reason for choosing Mango Voice My boss had the final say and wanted to save money. To be honest I've used weave in the past and its not perfect but its better. Review Source JO Jenell O. Office Manager Medical Practice Used the software for: 6-12 months ### "Mango Voice" April 26, 2022 4.0 Our office loves Mango and our overall experience has been good. Pros Integration was easy due to support being so amazing. I was able to let them know what I wanted and they made it happen within the programs scope. Cons Not everyone in our office is a IOS user so once they have a Android app that works well that would be great. The integration with our software doesn't work as well as we wanted it to but that's not all on Mango, it's with our software. Reason for choosing Mango Voice Mango integrated with our new software system Switched from [Intermedia Unite](https://www.capterra.com/p/181373/Unite/) Mango integrated with our new software system Review Source VR Verified Reviewer dentist Health, Wellness and Fitness Used the software for: 2+ years ### "outages!!" May 3, 2022 1.0 So many outages! It's frustrating! Always excuses from customer care, no real resolutions. Pros integrations works great. integrations works great. Cons outages! Review Source RS Richard S. Orthodontist Health, Wellness and Fitness Used the software for: 2+ years ### "Great company" May 2, 2022 5.0 I have been on another VOIP company before but Mango voice was more cost effective! Pros I have been on Mango Voice for about 4 years… so far so good. Occasionally you have the moments of technical issues but they try to fix it Cons It does not integrate with my orthodontic software! Alternatives considered [Weave](https://www.capterra.com/p/141842/Weave/) Review Source KC Krystle C. Audit Technician Accounting Used the software for: 2+ years ### "Great service" April 26, 2022 5.0 Pros We love how easy it is to add new people to the system and change settings, the customer support chat is amazing. Cons The reports are lacking, when pulling different reports for the same period they seem to vary quite a bit and do not seem to correlate to each other. Reason for choosing Mango Voice Mango reps were very friendly and explained how it all worked, they let us test it out to see if it would work before we committed, Review Source LT Lauro T. President Medical Practice Used the software for: 2+ years ### "Poor timing" May 2, 2022 2.0 Pretty awful today Pros Ease of use. That’s all you get. Still too short of an answer Cons Bad service right now. Many calls have dropped Alternatives considered [Weave](https://www.capterra.com/p/141842/Weave/) Reason for choosing Mango Voice Facebook reviews Review Source SW Sandra W. Office Manager Medical Practice Used the software for: 6-12 months ### "Outages" May 3, 2022 2.0 The previous questions make me aware we may not be using our service to its full potential. For the most part, it’s been fine - convenient and reliable, and I’ve appreciated quick responses to our questions regarding how best to add users and work remotely. Pros The switchboard allows us to change our outgoing messages easily, as well as direct off-hours calls to the appropriate person week to week. Cons Last Monday and today we had only intermittent service. Patients and our partner must be able to reach us and we must be able to reach them - that’s how a specialty practice based on referrals works. It’s frustrating not to be able to get any answers from you. Alternatives considered [Weave](https://www.capterra.com/p/141842/Weave/) Reason for choosing Mango Voice I don’t recall. Review Source KA Kimberly A. CFO Hospital & Health Care Used the software for: 2+ years ### "dental practice" May 3, 2022 2.0 Pros The phone tree system of routing calls. I don't have anything else to say. Cons The phone system goes out often. We need are phones to be working every minute of every day. We have days that the system is out. Many dropped calls, system outages, dead silence when speaking to someone. No real resolustion from customer service. Review Source SS Shelia S. Office manager Medical Practice Used the software for: 2+ years ### "Office Manager" May 4, 2022 5.0 Great Pros Since if have been working here, this was the first to here of mango but it is great, I have since told my daughters office which is dental also about you. Cons The product is great and we have not least at all Reason for choosing Mango Voice The Dentist moved from Lousianna they heard from tat dentist Review Source BD Benjamin D. Associate Law Practice Used the software for: 2+ years ### "Phones are OK, iPhone app is basically useless." April 26, 2022 4.0 Pros The phones work for calls, but are otherwise only OK. Cons The iphone app is essentially nonfunctional for anything other than placing calls. Transfers between physical phones are difficult and cumbersome. There are phantom blinking lights. Reason for choosing Mango Voice Recommended by IT professional Review Source ES Ellis S. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Fine when it works" April 26, 2022 4.0 It's been hit or miss. Most of the time, we don't even notice any change. When we do notice the changes, it is frustrating. Pros We don't notice it when working properly Cons When the software goes down, it's a pain. It struggled quite a bit when it was first implemented. Alternatives considered [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) Review Source JW Jessica W. Office Manager Hospital & Health Care Used the software for: 6-12 months ### "Likes and dislikes" May 2, 2022 3.0 Pros I enjoy all features. Just recent complications. Cons When I call, customer service is great, each rep has always asked for what I may need. If I decide it would be easier to use the chat feature, due to working in a busy office I feel as though the chat reps need to take maximize their customer service instead of copy paste. How would they know if I needed help with something else besides the recent events that have transpired if they did not take the time to ask or find out what my needs are. Review Source JB Jessica B. Purchasing Education Management Used the software for: 1-2 years ### "Great customer service" May 2, 2022 5.0 Mango has great customer service and is always there quickly to help. Pros This system is so easy to use and has so many features that make everyone's job easier. Cons I do not like when the internet is down so are the phones. Reason for choosing Mango Voice Value, price, and service were exactly what we needed. Review Source EK Eugene K. Office Administrator Health, Wellness and Fitness Used the software for: 1-2 years ### "Fix your Voice Delays" April 26, 2022 4.0 Fix your Voice Delays... Faster servers please Pros Call recording and tracking/history. Switchboard. Call parking. Cons Fix your Voice Delays... Faster servers please Reason for choosing Mango Voice Ease of use Review Source OL Olivia L. Admin Assistant Medical Practice Used the software for: 6-12 months ### "Review" May 12, 2022 3.0 Pros It seems like any other voice software. I dont have anything to compare it to. Cons Mango seems to be offline a lot. Phone lines get are off and there is no time given of it being resolved. I reach out to support and am told "we are aware of the problem but do not have a resolution or time yet" for hours. I also used to really like the chat box on the Mango admin website and that seems to be gone now too Review Source CA Caryn A. Dentist Health, Wellness and Fitness Used the software for: 6-12 months ### "Mango Voice" April 26, 2022 4.0 Normal Pros Able to keep application open, shows real time missed calls. Saves text messages. App able to open from home. Cons Freezes quickly, unable to access at home all the time, does not record all voicemails. Reason for choosing Mango Voice Support and applications such as texting patients and saved messages. Review Source HS Homam S. dentist Health, Wellness and Fitness Used the software for: 6-12 months ### "mango user " May 2, 2022 4.0 great, wish the software for the phone was better especially android Pros VOIP can use anywhere , i would have liked it more if the phone apps works better Cons service dropped not too often but when it dose everything is down Reason for choosing Mango Voice friend referral Review Source jZ joey Z. dentist Medical Practice Used the software for: 1-2 years ### "Mango Voice" April 26, 2022 5.0 Pros The phone is easy of Use and consistency of product Cons The original switching cost in terms of administrative and learning curve is slightly high, however once finished setting up it is good. Switched from [CenturyLink](https://www.capterra.com/p/203477/CenturyLink/) Cost Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.