# Mango Voice Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Mango Voice the right Business Phone Systems solution for you? Explore 110 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/249548/Mango-Voice/reviews --- Mango Voice 3.7 (110) [View alternatives](https://www.capterra.com/p/249548/Mango-Voice/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Reviews of Mango Voice Ease of use 4.2 Customer Service 3.8 ## Pros and Cons in Reviews TE Taya E Medical AssistantHospital & Health Care, 2 - 10 employeesUsed the software for: More than 2 years. “Their staff is very helpful in providing step-by-step instructions to manage tasks within Mango Voice.“ May 14, 2025 GO Gwen O Amin ManagerHospital & Health Care, 2 - 10 employeesUsed the software for: 6-12 months. “The app doesn’t work well and regularly signs you out which leaves you unable to answer calls when they come in“ June 8, 2026 TE Taya E Medical AssistantHospital & Health Care, 2 - 10 employeesUsed the software for: More than 2 years. “I like that you can easily access call logs and get customer support.“ May 14, 2025 NT Nicki T OWNERHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 6-12 months. “I do not know how they perform their audit but it was done incorrectly.“ August 19, 2024 RC Rebeca C Front Desk RepresentativeHospital & Health Care, 11 - 50 employeesUsed the software for: Less than 6 months. “It allows me to keep in touch with clients/patients very easily.“ June 14, 2025 EE Erika E Front deskRecreational Facilities and Services, 2 - 10 employeesUsed the software for: 1-2 years. “There are times that the phone just does not want to work absolutely nothing different just all of a sudden stops working and then 10 minutes later it can start working again.“ November 17, 2022 MB Matt B IT Project ManagmentHospital & Health Care, 501 - 1,000 employeesUsed the software for: Less than 6 months. “What i like about Mango Voice is the team is willing to work with you to solve issues.“ May 27, 2025 AT Allie T Director of OperationsMedical Practice, 11 - 50 employeesUsed the software for: Less than 6 months. “There have been several days of issues of phones not working, calls getting dropped, not being able to answer a ringing phone (no one on the line and the phone still ringing like it wasn't picked up) , not being able to call out.“ May 2, 2022 ## Showing most helpful reviews Showing 1-25 of 110 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use DC Diana C. Office Manager Medical Practice Used the software for: Less than 6 months ### "Great Service" April 26, 2022 5.0 It has been very pleasant. I am able to finally trust a company to do what they told me they would do. Minimal issues and great resolution. Pros The customer service is exceptional. We were previously with Weave and had issues that were not resolved for weeks if not months at a time. Mango is easy to call or chat with and the service and resolutions are quick. We have had few issues to begin with, which is amazing in itself. Cons I wish that faxes were integrated with our Modento software so that I don't have to use another tab on my google chrome, but email notifications help with this. Switched from [Weave](https://www.capterra.com/p/141842/Weave/) Poor customer service with no accountability and poor service that was unreliable. Review Source JM Jodie M. Owner/Doctor Medical Practice Used the software for: 2+ years ### "Great Service" April 26, 2022 4.0 Great overall experience Pros Fairly easy to setup, good customer service, customizable Cons Can be a bit challenging to figure out some of the features which leads to them not being utilized Reason for choosing Mango Voice More reliable and better customer service Switched from [Comcast Business VoiceEdge](https://www.capterra.com/p/230309/Comcast-Business/) Not happy with Comcast. Heard great things about Mango. Review Source LD Laura D. Owner Medical Practice Used the software for: 1-2 years ### "Mango Voice Review of Business Phone System" April 26, 2022 3.0 Overall our experience with mango has been ok, when it is working well we like it. The cost is less so some of the inconveniences of having to contact customer service to change settings are a tradeoff for paying less. I wish it was more automated with the ability for more local control of settings on the phone. We have considered changing from Mango to something else due to difficulty hearing patients. Pros The things we like the most about Mango are the phones were easy to learn and use with this system, the software integrates with our other business products that we use, pricing was less than a similar product that we tried previously. Cons The things we like least about Mango. The service is spotty we had periods of time where we would experience dropped calls. Recently service was out for 3 hours during regular business hours. We are unable to make changes to business shedule and put phones on voicemail if we are closed or out of the office for training during the normally scheduled business hours. I feel like we should be able to do this from the office, but we must call customer service to do so. Difficulty hearing person on other end during a phone call. We spent time programming all frequently dialed Customer Contact Numbers and then they all just disappeared one day. Reason for choosing Mango Voice pricing Review Source JO Jenell O. Office Manager Medical Practice Used the software for: 6-12 months ### "Mango Voice" April 26, 2022 4.0 Our office loves Mango and our overall experience has been good. Pros Integration was easy due to support being so amazing. I was able to let them know what I wanted and they made it happen within the programs scope. Cons Not everyone in our office is a IOS user so once they have a Android app that works well that would be great. The integration with our software doesn't work as well as we wanted it to but that's not all on Mango, it's with our software. Reason for choosing Mango Voice Mango integrated with our new software system Switched from [Intermedia Unite](https://www.capterra.com/p/181373/Unite/) Mango integrated with our new software system Review Source DM Daryl M. president- moss chiropractic Health, Wellness and Fitness Used the software for: Less than 6 months ### "I love Mango voice" April 26, 2022 5.0 Love that you can contact a person to help out! And not be transferred around the world! Pros I used to have a land-line. I didn't know there were so many more options to help manage calls and messaging. I really like the ease of use and options for usage Cons It took a couple tries to get everything set up right, but within a couple days things went smoothly. They have been great ever since. Switched from [CenturyLink](https://www.capterra.com/p/203477/CenturyLink/) Needed a change. Hard to get ahold of centrylink Review Source BP Bradford P. Owner Medical Practice Used the software for: 1-2 years ### "Multiple Outages" May 3, 2022 2.0 Not the best. I had a really rough time transferring phone numbers to Mango as Mango's digital form cut off my numbers and I almost lost our office's main phone number. Pros Ease of use with transferring patients via park and customizable. Cons Seems like we get dropped calls and have had multiple several hour long outages. Alternatives considered [Weave](https://www.capterra.com/p/141842/Weave/) Reason for choosing Mango Voice I had many services taken care of through other means and did not need all of Weave's services Review Source MK Morgan K. Office Manager Medical Practice Used the software for: 2+ years ### "Not happy" May 2, 2022 2.0 Awful Pros being able to check voicemail through email. Cons Everything else. It's absolutely awful. Our phones are constantly cutting off and dropping calls. Switched from [Viewpoint Spectrum](https://www.capterra.com/p/175831/Spectrum/) thought that the cloud base system would be more practical for our office. Review Source MO Melissa O. Office Manager Medical Practice Used the software for: 1-2 years ### "Great when it works " May 2, 2022 3.0 Pros The main portal and the app when it works. Cons The phones are unreliable. This is a problem because we are a busy dental office and it makes us seem unreliable to our patients. Alternatives considered [Weave](https://www.capterra.com/p/141842/Weave/) Reason for choosing Mango Voice My boss had the final say and wanted to save money. To be honest I've used weave in the past and its not perfect but its better. Review Source VS Venkatesh S. CEO Hospital & Health Care Used the software for: Less than 6 months ### "Below par quality" May 2, 2022 2.0 The number porting was incomplete when I was told it was but then it had not been and both my offices was charged by the losing carrier for 2 extra months, i was told I will be getting credit for those but I have not yet... Pros Simple compared to other phone services I have used in the past Cons Phone service is not reliable. Lot of issues. Audio quality, frequent service interruptions/outages Alternatives considered [Nextiva](https://www.capterra.com/p/175788/Nextiva/) Reason for choosing Mango Voice Integration with Legwork Switched from [Weave](https://www.capterra.com/p/141842/Weave/) Consolidation of services. Lot of duplicate services from Weave and other products I was using Review Source VR Verified Reviewer dentist Health, Wellness and Fitness Used the software for: 2+ years ### "outages!!" May 3, 2022 1.0 So many outages! It's frustrating! Always excuses from customer care, no real resolutions. Pros integrations works great. integrations works great. Cons outages! Review Source JV Jenny V. Office Manager Medical Practice Used the software for: 6-12 months ### "VoiP" April 26, 2022 4.0 Overall this product works as it should. There are occasions that the phone connection is choppy or has a bad echo every time you talk. Pros Integration process was easy to do. I like that I have the ability to listen to a voicemail from my email since the mobile app does not let you do this for the android version. Cons The mobile app could use a better platform. I use the android version and it is inconsistent on working while trying to call people from the office number. At the time of signing up, they were coming out with a more enhanced version for both and I was told that the android version would be better than the bare minimum capabilities that they had at that time. I am still waiting on this "enhanced version" and it has almost been a year. Review Source SA Sadie A. Front Desk Health, Wellness and Fitness Used the software for: 1-2 years ### "Mango could be better" April 26, 2022 5.0 It's great for what we need so far. Pros It is integrated with our dental software. Cons We are not able to send images by SMS to patients nor receive messages from patients. Review Source PS Paola S. Office Manager Hospital & Health Care Used the software for: 6-12 months ### "Mango Voice app problems " May 2, 2022 3.0 Overall is good other than the app problem Pros customer service, website is easy to navigate Cons I work from home sometimes so I installed the app on a phone and added an extra line. The app is terrible, calls drop every time, they don't connect half of the time, when I answer a call the patient doesn't hear me... etc.. Its an ongoing problem. I have called and all they say is that someone on that team will contact me, but I'm still waiting for the call. I called back and they said the team went on vacation and they will reach out. Still nothing. We are thinking about switching because of the app problem because I need a reliable company I can use remotely. Review Source DP Dustin P. Office Manager Medical Practice Used the software for: 1-2 years ### "A Nice Digital Option But Not Without Its Issues" May 2, 2022 4.0 Pros VOIP is a cheaper alternative and is easy to manage once you learn the interface. Cons The system crashes on a national level from time to time. Situations are usually resolved within the hour, but it is inconvenient when you are running a business. Review Source KC Kyle C. Owner Hospital & Health Care Used the software for: 6-12 months ### "When it works it is okay " May 2, 2022 1.0 I would not recommend mango voice to anyone else. Even if it is cheaper, their constant outages and time your team will spend on the phone w support are worth paying extra to go with someone else. Pros I like their text feature when it works. Cons Too many outages, and problems getting setup. When first implemented we were in the phone w support everyday for about two weeks working out kinks that were supposedly “resolved.” Now, about every 4-6 weeks there is an outage where their services do not work. It’s very frustrating for both staff and clients and cost the business a lot of money. Reason for choosing Mango Voice Cost and ease of use. But ended up not being very easy to use. Review Source KH Kelsey H. Accounts Receivable Construction Used the software for: 2+ years ### "Easy!" May 2, 2022 5.0 Pros Customer Service is great and always super helpful! For the most part it is easy to use. Cons When making changes on the admin side for extensions etc, it seems complicated, I always miss a step and have to utilize customer service. Review Source SG Sal G. President Automotive Used the software for: 1-2 years ### "Easy to use and powerful" April 26, 2022 4.0 Overall a 7 out of 10. Pros Very easy to set up. The call tree being just drag and drop was amazing. Very clear how calls would be handled. Call recordings very easy to get to and listen. Cons Would not integrate with my other software. Had a few issues with call quality and I feel took too much time to resolve. Review Source PP Parth P. Dentist Health, Wellness and Fitness Used the software for: 1-2 years ### "Gets the job done" April 26, 2022 4.0 Overall been a happy customer but definitely need to work out the kinks where it goes down once or twice a year and we are left helpless and phones keep ringing but we can't answer them. Pros Ease of use and integration, customer service is decent Cons When phone systems go down and we lose business Reason for choosing Mango Voice Price, consistency Review Source LH Laura H. Administrative Assistant Hospital & Health Care Used the software for: 2+ years ### "Mango Voice" April 26, 2022 4.0 Pros I like that the software works well with legwork and abeldent. Cons Call drops and service outages, although rare they are disruptive when they occur Review Source MJ Maxwell J. Owner Hospital & Health Care Used the software for: 2+ years ### "Dental user" May 3, 2022 3.0 Pros Ease of use and integration. The phone tree and touting options are helpful as well. Cons The website is out of date, the calls and hardware supplied consistently have issues, there is no desire to improve the product. Review Source KS Kim S. Office Manager Medical Practice Used the software for: 1-2 years ### "mango" May 2, 2022 3.0 It works good when it works. We recently have ha many issues with dropped calls, lines down or east coast issues.. we can hear pts but they cant hear us or the lines go dead. Pros I like that integrates with Legwork and we can see the pts info. Cons The dropped calls or line issues.. Not our internet because I am using that currently and our lines are down. Review Source JR Janine R. Office Manager Accounting Used the software for: 1-2 years ### "Great Service for in office work" May 2, 2022 4.0 Pros Great customer service and response times! Cons It is really difficult to use the app or even the soft phone, making it almost impossible to work from home. Review Source MB Michelle B. Dds/owner Hospital & Health Care Used the software for: 6-12 months ### "Mango service" April 26, 2022 5.0 Good With the exception of yesterday Pros Mango service I was frustrated when the phones were down and we couldn’t reach anybody to teach us how to move our service to another phone Cons I was frustrated when the phones were down and we couldn’t reach anybody to teach us how to move our service to another phone Review Source AH Andrew H. Owner Hospital & Health Care Used the software for: 1-2 years ### "I recommend Mango Voice" May 4, 2022 5.0 Their customer service has been great. I've never had any downtime with my phones. Pros I've found it to be a really straightforward VoIP system that allows me to customize a schedule and forward calls easily. Cons I have not had any issues. The only thing I would say is that the app needs work but I honestly never use the app. Review Source TE Toks E. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Mango Voice " May 3, 2022 5.0 Very very good Pros The price Verse the value is exceptional The quality of the calls are great. Cons The use of the software is complex Training is a necessary thing to do with the app. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.