# Mango Voice Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Mango Voice the right Business Phone Systems solution for you? Explore 109 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/249548/Mango-Voice/reviews --- Mango Voice 3.7 (109) [View alternatives](https://www.capterra.com/p/249548/Mango-Voice/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Mango Voice Ease of use 4.2 Customer Service 3.8 ## Pros and Cons in Reviews TE Taya E Medical AssistantHospital & Health Care, 2 - 10 employeesUsed the software for: More than 2 years. “Their staff is very helpful in providing step-by-step instructions to manage tasks within Mango Voice.“ May 14, 2025 NT Nicki T OWNERHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 6-12 months. “I do not know how they perform their audit but it was done incorrectly.“ August 19, 2024 TE Taya E Medical AssistantHospital & Health Care, 2 - 10 employeesUsed the software for: More than 2 years. “I like that you can easily access call logs and get customer support.“ May 14, 2025 EE Erika E Front deskRecreational Facilities and Services, 2 - 10 employeesUsed the software for: 1-2 years. “There are times that the phone just does not want to work absolutely nothing different just all of a sudden stops working and then 10 minutes later it can start working again.“ November 17, 2022 RC Rebeca C Front Desk RepresentativeHospital & Health Care, 11 - 50 employeesUsed the software for: Less than 6 months. “It allows me to keep in touch with clients/patients very easily.“ June 14, 2025 AT Allie T Director of OperationsMedical Practice, 11 - 50 employeesUsed the software for: Less than 6 months. “There have been several days of issues of phones not working, calls getting dropped, not being able to answer a ringing phone (no one on the line and the phone still ringing like it wasn't picked up) , not being able to call out.“ May 2, 2022 MB Matt B IT Project ManagmentHospital & Health Care, 501 - 1,000 employeesUsed the software for: Less than 6 months. “What i like about Mango Voice is the team is willing to work with you to solve issues.“ May 27, 2025 OL Olivia L Admin AssistantMedical Practice, 2 - 10 employeesUsed the software for: 6-12 months. “Phone lines get are off and there is no time given of it being resolved.“ May 12, 2022 ## Showing most helpful reviews Showing 1-25 of 109 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JM Jodie M. Owner/Doctor Medical Practice Used the software for: 2+ years ### "Great Service" April 26, 2022 4.0 Great overall experience Pros Fairly easy to setup, good customer service, customizable Cons Can be a bit challenging to figure out some of the features which leads to them not being utilized Reason for choosing Mango Voice More reliable and better customer service Switched from [Comcast Business VoiceEdge](https://www.capterra.com/p/230309/Comcast-Business/) Not happy with Comcast. Heard great things about Mango. Review Source JO Jenell O. Office Manager Medical Practice Used the software for: 6-12 months ### "Mango Voice" April 26, 2022 4.0 Our office loves Mango and our overall experience has been good. Pros Integration was easy due to support being so amazing. I was able to let them know what I wanted and they made it happen within the programs scope. Cons Not everyone in our office is a IOS user so once they have a Android app that works well that would be great. The integration with our software doesn't work as well as we wanted it to but that's not all on Mango, it's with our software. Reason for choosing Mango Voice Mango integrated with our new software system Switched from [Intermedia Unite](https://www.capterra.com/p/181373/Unite/) Mango integrated with our new software system Review Source LD Laura D. Owner Medical Practice Used the software for: 1-2 years ### "Mango Voice Review of Business Phone System" April 26, 2022 3.0 Overall our experience with mango has been ok, when it is working well we like it. The cost is less so some of the inconveniences of having to contact customer service to change settings are a tradeoff for paying less. I wish it was more automated with the ability for more local control of settings on the phone. We have considered changing from Mango to something else due to difficulty hearing patients. Pros The things we like the most about Mango are the phones were easy to learn and use with this system, the software integrates with our other business products that we use, pricing was less than a similar product that we tried previously. Cons The things we like least about Mango. The service is spotty we had periods of time where we would experience dropped calls. Recently service was out for 3 hours during regular business hours. We are unable to make changes to business shedule and put phones on voicemail if we are closed or out of the office for training during the normally scheduled business hours. I feel like we should be able to do this from the office, but we must call customer service to do so. Difficulty hearing person on other end during a phone call. We spent time programming all frequently dialed Customer Contact Numbers and then they all just disappeared one day. Reason for choosing Mango Voice pricing Review Source DM Daryl M. president- moss chiropractic Health, Wellness and Fitness Used the software for: Less than 6 months ### "I love Mango voice" April 26, 2022 5.0 Love that you can contact a person to help out! And not be transferred around the world! Pros I used to have a land-line. I didn't know there were so many more options to help manage calls and messaging. I really like the ease of use and options for usage Cons It took a couple tries to get everything set up right, but within a couple days things went smoothly. They have been great ever since. Switched from [CenturyLink](https://www.capterra.com/p/203477/CenturyLink/) Needed a change. Hard to get ahold of centrylink Review Source TE Taya E. Medical Assistant Hospital & Health Care Used the software for: 2+ years ### "Great Phone Service" May 14, 2025 4.0 Pros I like that you can easily access call logs and get customer support. Their staff is very helpful in providing step-by-step instructions to manage tasks within Mango Voice. The switchboard can be confusing and I have been navigated through how to use it multiple times. Cons I don't always love the complexity of the switchboard and navigating different message options for after business hours. Review Source BP Bradford P. Owner Medical Practice Used the software for: 1-2 years ### "Multiple Outages" May 3, 2022 2.0 Not the best. I had a really rough time transferring phone numbers to Mango as Mango's digital form cut off my numbers and I almost lost our office's main phone number. Pros Ease of use with transferring patients via park and customizable. Cons Seems like we get dropped calls and have had multiple several hour long outages. Alternatives considered [Weave](https://www.capterra.com/p/141842/Weave/) Reason for choosing Mango Voice I had many services taken care of through other means and did not need all of Weave's services Review Source MK Morgan K. Office Manager Medical Practice Used the software for: 2+ years ### "Not happy" May 2, 2022 2.0 Awful Pros being able to check voicemail through email. Cons Everything else. It's absolutely awful. Our phones are constantly cutting off and dropping calls. Switched from [Viewpoint Spectrum](https://www.capterra.com/p/175831/Spectrum/) thought that the cloud base system would be more practical for our office. Review Source MO Melissa O. Office Manager Medical Practice Used the software for: 1-2 years ### "Great when it works " May 2, 2022 3.0 Pros The main portal and the app when it works. Cons The phones are unreliable. This is a problem because we are a busy dental office and it makes us seem unreliable to our patients. Alternatives considered [Weave](https://www.capterra.com/p/141842/Weave/) Reason for choosing Mango Voice My boss had the final say and wanted to save money. To be honest I've used weave in the past and its not perfect but its better. Review Source VS Venkatesh S. CEO Hospital & Health Care Used the software for: Less than 6 months ### "Below par quality" May 2, 2022 2.0 The number porting was incomplete when I was told it was but then it had not been and both my offices was charged by the losing carrier for 2 extra months, i was told I will be getting credit for those but I have not yet... Pros Simple compared to other phone services I have used in the past Cons Phone service is not reliable. Lot of issues. Audio quality, frequent service interruptions/outages Alternatives considered [Nextiva](https://www.capterra.com/p/175788/Nextiva/) Reason for choosing Mango Voice Integration with Legwork Switched from [Weave](https://www.capterra.com/p/141842/Weave/) Consolidation of services. Lot of duplicate services from Weave and other products I was using Review Source VR Verified Reviewer dentist Health, Wellness and Fitness Used the software for: 2+ years ### "outages!!" May 3, 2022 1.0 So many outages! It's frustrating! Always excuses from customer care, no real resolutions. Pros integrations works great. integrations works great. Cons outages! Review Source BB Blair B. Practice Administrator Hospital & Health Care Used the software for: 6-12 months ### "Mixed Review" May 2, 2022 3.0 Pros Easy to set up and use. Reliable service most of the time. Cons The software has worked great for over 9 months now but recently we have been experiencing outages and when those happen no customer service reps have been available to address our concerns. For a medical office to be without phone service for HOURS and have no one to speak with about it is unacceptable. Also, the office scheduling feature needs work. You have to manually set when you would like the phones to be on and off instead of being able to put in a schedule customized for certain days/weeks. Reason for choosing Mango Voice The deciding factor for switching was price. Review Source JJ Jennie J. Front Office Health, Wellness and Fitness Used the software for: 1-2 years ### "100 West Dental User" April 26, 2022 5.0 Pros Mango Voice has an app that I can use at home to get emergency call. I also like the feature of being able to see how is calling the office so I know who is calling to address them by there name. Cons I have seen review about this software not working but I have not had any problems with service. Review Source DW Dawn W. Office Manager Medical Practice Used the software for: 2+ years ### "Overall good product" April 26, 2022 4.0 Very pleased, as a matter of fact, I have told several other offices about Mango Voice. Pros Very easy to set up and being able to access voice mails online and/or from my email makes it very convenient to access. I can also change or update the settings easily online as well, very. Cons Sometimes it is very difficult to hear people and they have a hard time hearing me. I had to get a head set witch has helped (but unfortunately was an additional cost). Review Source MH Martha H. owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Has been great, recently not so great" May 2, 2022 4.0 Pros I like the software. Customer service is good and it integrates with Flex and Open Dental well. The service is down again today after being down all day a week or so ago. Not sure why we are having this issue frequently right now, but I would certainly ask before you sign on. Cons The page where you can see recordings you have to scroll over to find the recording, it throws my employees off every time. Fitting it all on one screen would help. Review Source SC Scott C. Owner Retail Used the software for: 1-2 years ### "It gets the job done...kinda" May 2, 2022 4.0 The calling and voicemail have been really nice and the main reason I have stuck around. Once again the only gripe is the web app and the texting that are terrible. Pros I like being able to see the call logs and controlling the call routing and schedule. Cons The web app and desktop app have been terrible. I don't think i've ever had them work correctly. When I've talked with support there excuse has always been there is new version coming that will be lots better. Still waiting for them to get it right. Reason for choosing Mango Voice I want to support local versus big corporation companies. Review Source JM Jamie M. Patient Care Coordinator Hospital & Health Care Used the software for: 2+ years ### "Nothing but trouble." April 26, 2022 1.0 With the issues we have had with our phones in the last several weeks I would not recommend or choose this option again. Pros Easy to use. Not hard for anyone to use no matter how much training. Cons Our phones have gone down more than with any other phone service we have had. We are constantly having issues. In this week alone we have had issues with our phones on both days. Review Source AB Abishek B. Owner Hospital & Health Care Used the software for: 2+ years ### "Great customer service" May 2, 2022 5.0 Awesome Pros Ease of use. Call recording. Multi location feasibility Cons Lately there have been two outages effecting East Coast customers. Fix has been applied but it disrupts our day to day when calls keep dropping Wait times with customer service are ridiculously long. I understand with remote work and shortage of staff all industries are facing this issue. But there needs to be a solution in place Reason for choosing Mango Voice recommended by others in the industry Review Source MP Marvin P. CEO Health, Wellness and Fitness Used the software for: 2+ years ### "No support" May 2, 2022 1.0 Not good at this time. Pros Our phones have had issues over the pat two weeks and we cannot get ahold of anyone over the phone. Very ironic since they are a phone company. Cons Lack of support. Please answer calls when offices need help. Switched from [Comcast Business VoiceEdge](https://www.capterra.com/p/230309/Comcast-Business/) Hopping for better technical suppor.t Review Source BS Barbara S. Office Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Mango Voice Review" May 2, 2022 4.0 Pros I enjoy being able to send faxes without having to own a fax machine, and when the software works, the switchboard function of routing calls is also a great function. Cons The recent frequency of degraded service, particularly on Mondays and the lack of an ETA on any type of fix. Our business relies heavily on incoming and outgoing calls and having that not working cripples a large portion of our income stream. Review Source FC Faith C. Office Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Amazing" April 26, 2022 5.0 Pros ease of use and the accessibility of help when something goes wrong Cons sometimes calls drop or lines will not all receive the calls at once Reason for choosing Mango Voice ease and price Review Source EE Evelyn E. front Hospital & Health Care Used the software for: 1-2 years ### "Good for the price" April 26, 2022 5.0 very good Pros Mango is good I just wish they could be integrated with our scheduling system and sent appointment reminders automatically. Other than that they have great customer service and help you right away. Cons integration with curve, automatic text messages. Review Source PF Patrick F. Endodontist-Practice Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Mango review" May 2, 2022 4.0 It's ok. Not blown away. Too many glitches. Pros Being able to tie in remotely from my iPhone to the system Cons Unpredictable. Inconsistent. Difficult implementation Review Source JH Jake H. CEO Health, Wellness and Fitness Used the software for: Less than 6 months ### "Transforming your team/client experience." May 3, 2022 5.0 My team feels we have established a better connection to our practice members. That we are giving them a better experience. Everyone wants to be heard in life, and Mango literally makes that happen seamlessly and flawlessly for us. We love that when weather hits us hard and we have to close our doors, we don’t have to risk and rush to the office to change our voicemail, we can do it while sitting next to the fire with hot cocoa. I love that we can record our calls to train our team on what they are doing well and what can be improved. Pros User friendly. Better connection. Review Source RB Roger B. Owner/dentist Medical Practice Used the software for: 1-2 years ### "Down Time is Atrocious!" April 26, 2022 4.0 Pros Easy to use, implements well with our software. Cons How often the system goes down is atrocious. I cannot know how many patients I've lost due to the system being down, nor can I know how many patients I could have gotten while the system was down. This has happened several times, and many times without any knowledge that it is happening. Incredibly frustrating! Review Source LW Linda W. CPA Accounting Used the software for: 2+ years ### "Dropped calls" April 26, 2022 3.0 Pros Fax from computer using mango and receive confirmation Cons Dropped calls when receiving calls on app Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.