# Page 2 | Mango Voice Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Mango Voice the right Business Phone Systems solution for you? Explore 109 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/249548/Mango-Voice/reviews --- Mango Voice 3.7 (109) [View alternatives](https://www.capterra.com/p/249548/Mango-Voice/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Mango Voice ## Showing most helpful reviews Showing 26-50 of 109 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Stephanie M. Administrator Health, Wellness and Fitness Used the software for: 1-2 years ### "You're going to love it!" April 1, 2026 5.0 Pros Mango Voice is the easiest to use, easy to integrate, and perfect all-in-one system for calls, texts, voicemails, faxing, etc. They offer an easy to use, easy to customize portal that way you can design your phone system exactly how your business needs. They offer AI services for transcription and/or virtual reception and amazing customer support! It's a wonderful value! Cons Sometimes they can have a small lag when talking to people on the phone. Overall, however, I didn't really have an issue. Switched from [MiVoice Business Solution](https://www.capterra.com/p/140996/MiVoice-Business-Solution/) Mango integrated with our software, whereas MiTel did not. Review Source AJ Alan J. Analista de Sistemas Internet Used the software for: 2+ years ### "Mango Voice is an excellent application and very easy to use." March 30, 2025 5.0 Even for everything I mentioned here about Mango Voice, I think it is an excellent application to use. I don't have much to complain about. I highly recommend it to anyone asking about a good VOIP application. Pros I personally found Mango Voice to be a very easy to use application, it has very good flexibility, advanced features and magnificent customer support. Cons Just like any other application, internet dependency is essential, but I believe that this is a relevant disadvantage to be mentioned. However, there are some applications for both desktop and mobile phones that have failures on their part. But I believe that over time they should improve. Review Source MB Matt B. IT Project Managment Hospital & Health Care Used the software for: Less than 6 months ### "MangoVoice - They will impress you." May 27, 2025 5.0 I am very pleased with Mango Voice. Their willingness to white glove our issues sets them up higher for success. Pros What i like about Mango Voice is the team is willing to work with you to solve issues. Most of the time when you purchase a product, after they have your money and name on the dotted line you get back thrown into the queue of everyone else. Our account rep has been amazing and always white gloves our issues for us. Cons Mango Voice is still new and working on adding features like Security Groups for user management. When it comes to IT, these kinds of things are imperative. Switched from [MiVoice Business Solution](https://www.capterra.com/p/140996/MiVoice-Business-Solution/) Looking for a more affordable solution for business telephony. Review Source TE Taya E. Medical Assistant Hospital & Health Care Used the software for: 2+ years ### "Great Phone Service" May 14, 2025 4.0 Pros I like that you can easily access call logs and get customer support. Their staff is very helpful in providing step-by-step instructions to manage tasks within Mango Voice. The switchboard can be confusing and I have been navigated through how to use it multiple times. Cons I don't always love the complexity of the switchboard and navigating different message options for after business hours. Review Source NT Nicki T. OWNER Health, Wellness and Fitness Used the software for: 6-12 months ### "Unhappy Customer" August 19, 2024 1.0 You can only access their portal and call log from USA and Canada. When I was on vacation in Europe I was unable to check the call log. Pros Friendly customer support. They provided training and helped us set up the phone tree Cons When it was time for renewal they doubled the price stating that upon review of the account there are 5 user but we were paying for 3 users. Ofcourse, that was incorrect and we only were using 3 phones. I do not know how they perform their audit but it was done incorrectly. Also, after a year with them we realized they had a inaccurate caller ID for us. The caller ID was displaying a rondom name not our business name. Switched from [Comcast Business VoiceEdge](https://www.capterra.com/p/230309/Comcast-Business/) to gain phone tree that was not provided by landline Review Source NG Nicole G. COO Medical Practice Used the software for: 1-2 years ### "Great choice for our dental practices" May 2, 2022 5.0 Pros The price point was much better than our previous VOIP telephone provider with much better software and customizable feature. I love the switchboard which allows us to reroute calls when team members are out, without patients having to navigate a tedious menu. The cloud-based soft-phone allows us access to our system from anywhere, so we can call patients from OUR number anywhere, eliminating the need to use personal cellphones to speak with them during emergency on-call hours, when we need to close for a weather emergency, etc. The software is intuitive and requires little training. Cons The call reports are basic and not customizable. It would be great if we could download them into excel to sort the data and use it as we need. Review Source CD Chelsea D. Front Office Manager Hospital & Health Care Used the software for: 1-2 years ### "Great Quality with Mango Voice" May 3, 2022 4.0 Overall, we have had a positive experience with Mango Voice since implementation. Although there has been kinks along the way, the service is great and pretty reliable. Pros Mango Voice has streamlined our practice and brought it up-to-date with VoIP services that integrate well with our Yapi software. Caller ID, Yapi integration, personalized phone settings, and call recording have really helped our dental practice evolve and given us more capabilities to better serve our patients. Cons The mobile app could use some work - notifications are usually non-existent and would be helpful to have voicemails be able to be retrieved on mailbox after being heard on mobile app and having other features on mobile app would be great. Sound quality on call recording for the other participant plays back very quietly, hard to hear at times. The support person assigned to our office is less than superb - when contacting via the messenger online, it asks to enter an email and phone number so they can reach out to us (I don't have all day to monitor for a response on the website as we are a busy practice) and they NEVER call back. The only time I've received a call back was when I left a negative review. I informed the person who responded to my negative review of why it was left, however, the issue has occurred multiple times since then. Alternatives considered [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/)[Weave](https://www.capterra.com/p/141842/Weave/) Reason for choosing Mango Voice Cost, appearance, packages, integration availability with current software programs Review Source LM Lori M. Office Mgr Medical Practice Used the software for: 1-2 years ### "Wish we were large enough of a practice to utilize all of the features" April 27, 2022 3.0 Pros There are so many features, a few of which integrate into our Open Dental software and our Flex application we use for texting and patient paperwork. Cons It would be nice to have just a step down plan where we are not paying for features we are unable to use, or are redundant to the services offered in programs which Mango integrates. We also find that the service is pretty fickle. I am sure some of it has to do with internet on our side, but there are a notable amount of dropped/unconnected calls. The good thing is that the call logging is very reliable, so knowing it is an issue we have been having, it has been easy to stay on top of it. Alternatives considered [Yapi](https://www.capterra.com/p/120854/YAPI/)[RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/)[Weave](https://www.capterra.com/p/141842/Weave/) Reason for choosing Mango Voice We really valued the Open Dental community on facebook and mommy dentist group. Their opinions and referrals helped Review Source AL Amy L. Office Manager Education Management Used the software for: 2+ years ### "Do not purchase this software" April 26, 2022 1.0 Yealink phones are hard for people to use. Some came broken and service rep did not replace, he ignored us. Customer service is the worst. If you can ever get someone to answer, most likely they will have to switch you to one of two people who can actually help. Usually, there is no way to fix what is wrong. We have had bad or dropped connections. It is so bad, many staff just use their cell phone instead of the desk phone. The app does not work. Forwarded calls cannot be answered from the cell phone nor transferred. It is a waste of time. Would not recommend. Pros Connecting all locations was important to us. Cons Phones, systems, customer service, billing, app, you name it, it does not work like it should. Reason for choosing Mango Voice The salesman made promises he could not keep. We should have stayed with Nutel. We will explore going back after the contract period is up. Review Source RV Rose V. Guest Relations Manager Restaurants Used the software for: 1-2 years ### "Great product that is easy to use" April 27, 2022 5.0 Overall a good experience with the industry I am currently in and previous industries. Pros I have used Mango Voice in multiple industries now and the ease & execution of the dashboard makes it the right choice for my team. Cons In Canada, the Mango Voice app is not available. This will be a great addition for my team when this feature is available. Review Source MP Mary P. Owner Accounting Used the software for: 2+ years ### "Mango Voice" April 26, 2022 4.0 Everyone at Mango have been very helpful in addressing questions and issues Pros I really like the VOIP system. I also l love that we can send and receive text messages through the software. The fax feature is really easy and I no longer have to walk to the fax machine. Cons Every once in a while the phones go down for no reasons and require the phones to be rebooted. This tends to happen mostly on the main phone line. Reason for choosing Mango Voice Reliability, Cost, Phones Review Source CM Cindi M. Front Office Coordinator Hospital & Health Care Used the software for: 2+ years ### "Great phone service, App needs improvement" April 26, 2022 4.0 Overall the actual phones and online website to manage the phones works great. Pros I like how easily I can change the phones from on/off and make and store my customized voice mails since our schedule changes frequently Cons This software's app is a little delayed for being such a great phone system. It constantly won't allow calls to go through or allow me to receive calls when we are out of the office. I have to delete the app and reinstall at least once a week. Switched from [Weave](https://www.capterra.com/p/141842/Weave/) Their VOIP phones were not customizable as far as naming extensions. Everything had to go through their customer service. Review Source TL Tiffany L. Office Manager Medical Practice Used the software for: 2+ years ### "Mango Voice - great for phone service and fax service! " April 27, 2022 5.0 Pros The best thing about Mango Voice is that you can listen to past phone calls to verify information and that we can set a schedule for the phones to forward to a personal cellphone. That way, we can readily pick up and help our patients even when the office is closed. It is also very convenient that we can also fax using this software! Cons Mango Voice is VoIP, so if your internet provider is down, then the software is down as well. It's a choice you make when choosing Mango Voice, but it is not Mango's fault. You have to weigh this in when making the decision to choose this software. Review Source PP Pattee P. Office manager Hospital & Health Care Used the software for: 2+ years ### "Living the Mango life " April 26, 2022 5.0 I would choose it again. Pros I appreciate the snippets, I say a lot of repetitive things and this helps greatly. My patients love being able to text me and it's a much quicker response time than email. I like that they get an auto text when they call and I'm not able to answer the phone. It changes the course of the communication. I also appreciate that it's is linked to my patients charts. Cons I would like to be able to 'flag' conversations that need follow up so they are not buried under many other communications. I'd like to be able to block numbers (spam) from texting. Sometime our calls will drop for no reason but not that often. Reason for choosing Mango Voice it integrates with our dental software system it was a no brainer. Review Source BB Beth B. Practice Coordinator Hospital & Health Care Used the software for: 6-12 months ### "Mango Voice Review" April 26, 2022 2.0 Overall the text/fax desktop site works great for communication with patients and faxing. Pros User friendly when it actually works, may be the Yealink Phones more than anything though... Cons The integration was a long and drawn-out process, with a bit of impatience on the Mango rep's end. WE had to call and reschedule multiple times to obtain more training and ask more questions, especially about the dashboard. Review Source JP Jonathan P. Patient Care Coordinator Medical Practice Used the software for: 1-2 years ### "Review 4/26/22" April 26, 2022 3.0 I think my frustration outweighs the pros here. I do think that it's easy to use on my cell phone when I work remotely. However, the repetition of signing in does waste a lot of time. It is my fault for not making you aware of this sooner. I tried calling the other day because the phone system in the office wasn't working (in and out of service) and I was directed to the status.mangovoice web page to check the current situation. I called again just to speak with someone and I decided to leave a message instead as there was a wait. Even though the phone service was fixed a little later, I still wished I got a call back to confirm because I had calls to make to patients who needed my attention (some of them are true emergencies and are in pain) and I wished I knew sooner. I did mention about the app not wanting to work sometimes in my message, and I wished I had at least a call back acknowledging that I was heard. Pros I like being able to use my cell phone when I'm out of the office and still be able to contact patients. The app is very easy to navigate and it gets the job done. Cons The app on my phone sometimes shows up with a blank white screen whenever I try to make calls. I have to keep signing in and go through that whole process and it does waste time. Sometimes the phone audio quality from both the caller and receiver isn't able to hear one or the other. Review Source DJ Daniel J. Dentist/owner Hospital & Health Care Used the software for: 6-12 months ### "Mango positives and negatives" May 3, 2022 3.0 My staff was frustrated with product help line. There was a recording that said "We are experiencing problems in our eastern region and we are working hard to resolve this issue." We were hoping to get directions on how to maybe route our patients calls to our office cell phone or other options but we could and did not get a real person to talk to ! this is crippling to a small business and could unhealthful to our patients. I'm not angry yet, just disappointed. Pros It integrates well with our dental practice management software X-L Dent and when it works it allows us to dial out to patients with one click and opens our computer software to the patients chart by caller ID recognition. Cons The last 2 weeks on Monday patients can't call in. and we could not call out and mt staff could not call out. Or, calls dropped when people called in. Reason for choosing Mango Voice It was promoted as a product that integrated with our Dental practice management software called X-L Dent. Review Source NL Nicole L. Schedule Coordinator Medical Practice Used the software for: 6-12 months ### "All in One " April 26, 2022 5.0 Over all experience has been great and customer service is easy to contact Pros I like that all calls are recorded and you can go back and listen. Cons The fax features can sometimes act up at times and doesnt always send and sometimes we dont get chat notifications Alternatives considered [Weave](https://www.capterra.com/p/141842/Weave/) Reason for choosing Mango Voice We have used weave before and mango integrated with Modento which we use Switched from [Jive](https://www.capterra.com/p/189555/Jive/) We had issues with them all the time Review Source RS Richard S. Orthodontist Health, Wellness and Fitness Used the software for: 2+ years ### "Great company" May 2, 2022 5.0 I have been on another VOIP company before but Mango voice was more cost effective! Pros I have been on Mango Voice for about 4 years… so far so good. Occasionally you have the moments of technical issues but they try to fix it Cons It does not integrate with my orthodontic software! Alternatives considered [Weave](https://www.capterra.com/p/141842/Weave/) Review Source JV Jenny V. Office Manager Medical Practice Used the software for: 6-12 months ### "VoiP" April 26, 2022 4.0 Overall this product works as it should. There are occasions that the phone connection is choppy or has a bad echo every time you talk. Pros Integration process was easy to do. I like that I have the ability to listen to a voicemail from my email since the mobile app does not let you do this for the android version. Cons The mobile app could use a better platform. I use the android version and it is inconsistent on working while trying to call people from the office number. At the time of signing up, they were coming out with a more enhanced version for both and I was told that the android version would be better than the bare minimum capabilities that they had at that time. I am still waiting on this "enhanced version" and it has almost been a year. Review Source BB Blair B. Practice Administrator Hospital & Health Care Used the software for: 6-12 months ### "Mixed Review" May 2, 2022 3.0 Pros Easy to set up and use. Reliable service most of the time. Cons The software has worked great for over 9 months now but recently we have been experiencing outages and when those happen no customer service reps have been available to address our concerns. For a medical office to be without phone service for HOURS and have no one to speak with about it is unacceptable. Also, the office scheduling feature needs work. You have to manually set when you would like the phones to be on and off instead of being able to put in a schedule customized for certain days/weeks. Reason for choosing Mango Voice The deciding factor for switching was price. Review Source VR Verified Reviewer dentist Health, Wellness and Fitness Used the software for: 2+ years ### "outages!!" May 3, 2022 1.0 So many outages! It's frustrating! Always excuses from customer care, no real resolutions. Pros integrations works great. integrations works great. Cons outages! Review Source SA Sadie A. Front Desk Health, Wellness and Fitness Used the software for: 1-2 years ### "Mango could be better" April 26, 2022 5.0 It's great for what we need so far. Pros It is integrated with our dental software. Cons We are not able to send images by SMS to patients nor receive messages from patients. Review Source JJ Jennie J. Front Office Health, Wellness and Fitness Used the software for: 1-2 years ### "100 West Dental User" April 26, 2022 5.0 Pros Mango Voice has an app that I can use at home to get emergency call. I also like the feature of being able to see how is calling the office so I know who is calling to address them by there name. Cons I have seen review about this software not working but I have not had any problems with service. Review Source PS Paola S. Office Manager Hospital & Health Care Used the software for: 6-12 months ### "Mango Voice app problems " May 2, 2022 3.0 Overall is good other than the app problem Pros customer service, website is easy to navigate Cons I work from home sometimes so I installed the app on a phone and added an extra line. The app is terrible, calls drop every time, they don't connect half of the time, when I answer a call the patient doesn't hear me... etc.. Its an ongoing problem. I have called and all they say is that someone on that team will contact me, but I'm still waiting for the call. I called back and they said the team went on vacation and they will reach out. Still nothing. We are thinking about switching because of the app problem because I need a reliable company I can use remotely. Review Source Similar Products Featured ## Related categories [VoIP](https://www.capterra.com/voip-software/)[Telephony](https://www.capterra.com/telephony-software/)[Business Phone Systems](https://www.capterra.com/business-phone-systems-software/)