--- title: "LogMeIn Resolve Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is LogMeIn Resolve the right Unified Endpoint Management (UEM) solution for you? Explore 216 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/249584/GoTo-Resolve/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- LogMeIn Resolve 4.4 (216) [View alternatives](https://www.capterra.com/p/249584/GoTo-Resolve/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of LogMeIn Resolve Ease of use 4.5 Customer Service 4.2 ## Pros and Cons in Reviews William B IT DirectorWholesale, 51 - 200 employeesUsed the software for: 1-2 years. “overall, it is a great remote support and management tool, with many additional options and features that we did not fully take advantage of.“ August 17, 2026 William B IT DirectorWholesale, 51 - 200 employeesUsed the software for: 1-2 years. “I found that while it supposed to work with MacOS, i encountered numerous issues when using this product for remote support for Macs.“ August 17, 2026 Jen F ConsultingCosmetics, Self-employedUsed the software for: Less than 6 months. “I was able to navigate the system with ease so that I could get to work.“ August 27, 2026 TB Tonia B Director of ITNon-Profit Organization Management, 51 - 200 employeesUsed the software for: I used a free trial. “It often resolves to websites outside of the US and is blocked by the system“ May 6, 2025 Mai M Managing DirectorHospitality, 11 - 50 employeesUsed the software for: Less than 6 months. “It's been a super powerful tool for our team to use with all clients across the country.“ March 28, 2026 MT Mark T OwnerArts and Crafts, 2 - 10 employeesUsed the software for: Less than 6 months. “Poor Apple device support.“ January 10, 2025 AN Alex N System AnalysisConstruction, 51 - 200 employeesUsed the software for: 1-2 years. “Having information such as what operating system a computer is running, who is currently logged in, and what the computers resource usage is on my control panel has been a great help in providing support.“ December 6, 2023 PM Paul M IT System AdministratorReal Estate, 51 - 200 employeesUsed the software for: Less than 6 months. “Sometimes it's worked, but then other times, I couldn't even log in because the end-user was asked to enter credentials in order for it to even install on their system.“ November 7, 2023 ## Showing most helpful reviews Showing 1-25 of 216 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jen F. Consulting Cosmetics Used the software for: Less than 6 months ### "Confidently You" August 27, 2026 4.0 My experience was pleasant and helpful. I was able to navigate the system with ease so that I could get to work. Pros It was helpful to resolve my work issue that I had so that I could go to work. I love working from home and this was a life saver. Cons I honestly do not use it enough to have any real love hate feeling about it. I did not have any real negative feelings about it. Review Source Topher N. Infrastructure Manager Marketing and Advertising Used the software for: 1-2 years ### "Good RMM for the price" December 10, 2025 4.0 As a basic RMM that doesn’t break the bank, Resolve works well. If you want or need more features, you may want a more robust option. Pros Quick and easy setup to start receiving help desk tickets and provide remote support. Includes remote scripting, device inventory, and SSO. Cons Though it does save money by doing so, many standard RMM features, such as automations based on alerts, are only included as additional upgrades. Asset inventory is being actively developed but still needs some polishing in regards to managing duplicate entries. Alternatives considered [NinjaOne](https://www.capterra.com/p/184229/NinjaOne/) Reason for choosing LogMeIn Resolve Pricing was friendlier to the allotted budget. Review Source TB Tonia B. Director of IT Non-Profit Organization Management Used the software for: I used a free trial ### "Logmein Resolve Review" May 6, 2025 3.0 Logmein Resolve is good tool for quick remote access into a customer's PC but often the site will not load due to the links resolving to the EU. Pros Logmein Resolve offers Quick remote access to assist customers in real time Cons It often resolves to websites outside of the US and is blocked by the system Review Source William B. IT Director Wholesale Used the software for: 1-2 years ### "Solid choice for remote support and endpoint management " August 17, 2026 4.0 overall, it is a great remote support and management tool, with many additional options and features that we did not fully take advantage of. I think these is also good name recognition, so people know and trust GoTo and it's many iterations Pros We needed a remote solution for an IT helpdesk , to facilitate remote screen sharing. i can quickly create a remote support session, and generate an email link , or provide an access code for the end user needing support. Cons I found that while it supposed to work with MacOS, i encountered numerous issues when using this product for remote support for Macs. This is not necessarily the fault of LogMeIn, i found that the MacOS often blocks functionality of the software, and this adds additional time walking end user through steps to resolve that. Review Source VR Verified Reviewer IT Support Information Technology and Services Used the software for: 1-2 years ### "GotoAssist makes our job a lot better and convenient " January 22, 2021 5.0 Overall I'm very satisfied using this app. This helps us a lot when dealing with urgent issues on clients computer. App has also a lot of features that greatly benefits us Pros This remote tool can perform multiple tasks, that's why this is very convenient tool for me specially in IT support dealing with many devices Cons Just a little things needs to improve. On my case, I'm using android application of GotoAssist as well, sometimes when switching back to home screen of phone, GoToAssist app tends to automatically logout. Alternatives considered [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) Reason for choosing LogMeIn Resolve GotoAssist is a lot cheap with great features including multiple remoting, file transfer etc. Review Source Azizah A. Office Management Telecommunications Used the software for: 1-2 years ### "Romote access software by GoTo" September 11, 2022 5.0 Pros GoTo Resolve the work software that we rely most heavily upon. Naturally, we employ it to provide on-demand customer support. However, we also rely on it to remotely access a computer or a server when it has to be used without surveillance. Cons Updating or uninstalling the previous version using the Control Panel is required before re-establishing a remote connection to a previously linked device. Recently, this issue has become increasingly challenging, and after months of attempting to rectify it, we've decided to look into other remote support software. Switched from [FixMe.IT](https://www.capterra.com/p/151861/FixMe-IT/) The support team for FixMe.It wasn't too active in supporting and fixing problem that we face while employing the software. Review Source Mai M. Managing Director Hospitality Used the software for: Less than 6 months ### "Safe & Secure with LogMeIn" March 28, 2026 5.0 It's been a super powerful tool for our team to use with all clients across the country. It provides the added layer of security that our clients have come to expect from us. Pros I work with clients that have strict parameters and guidelines with their remote access and LogMeIn gives them the confidence to work with me anytime from anywhere. Cons I needed some help onboarding but once I adopted the platform and really got familiar, I have found it incredibly easy to use! Review Source JS Josh S. IT Coordinator Legal Services Used the software for: 2+ years ### "Great tech tool for assisting clients and staff" May 22, 2025 5.0 Pros Very convenient tool to assist clients and staff with PC and device issues and critical updates remotely Cons Console sometimes can become unresponsive; migration tool leaves a lot to be desired when switching over. Review Source RS Raj S. President Computer & Network Security Used the software for: 1-2 years ### "Extremely user friendly" April 30, 2025 4.0 It's an excellent cloud based RMM tool making monitoring and remedial actions very fast and simple. Pros It's intuitive interface and robust file transfers are impressive making it easy to use even for novices. Cons Sometimes there are billing issues by including unforeseen charges. The price could be a bit cheaper. Review Source VR Verified Reviewer President Pharmaceuticals Used the software for: 1-2 years ### "Ease of use" November 10, 2025 5.0 Was easy to understand and resolved my issue quickly. I used log me in for years and the software and the are great. Pros Able to understand agent. Many times you place calls in or even chats and you can not effectively communicate with the either and if the call . This was not the case for the resolve team. Cons Wait time was in a timely manner but could have been slightly quicker but was happy with service that I had Review Source HG Hillel G. Director of Implementation Hospital & Health Care Used the software for: I used a free trial ### "Great for diagnoses and resolution" October 13, 2025 4.0 Pros This definitely helps solves customer issues and allows us to help diagnose and resolve those specific issues. Cons There are some features i would love to be added in but at the moment it seems its works pretty well. Alternatives considered [Take Control](https://www.capterra.com/p/242258/Take-Control/) Reason for choosing LogMeIn Resolve Trying out some of the alternative softwares Review Source NS Nikhil S. Application Development Analyst Information Services Used the software for: 1-2 years ### "An All-in-One App for Swift Technical Support Management" December 26, 2024 5.0 GoTo Resolve's ticketing system is highly effective. It enables us to create tickets, assign them based on specific properties, and track progress effortlessly. Overall, this app streamlines support processes and improves operational efficiency significantly. Pros This app has proven to be a valuable addition for our organization's technical support needs. Its user-friendly design ensures that even non-technical staff can navigate it with ease. Cons I haven’t found any issues, and it delivers everything as promised. It’s a reliable tool that I can confidently recommend. Review Source PC Paul C. Systems Administrator Oil & Energy Used the software for: 6-12 months ### "GoToResolve - a good step forward from GTa" April 27, 2023 5.0 definitely a step forward from gotoassist with the added features Pros the new features are great and do make life somewhat simpler Cons the added password popup for admin features, but hey, its an extra security step so good really Reason for choosing LogMeIn Resolve sales pitch offered to us was impressive and we liked the features Review Source SR Sarah R. I.t. technician Information Technology and Services Used the software for: 1-2 years ### "A great product" August 4, 2022 5.0 I have really enjoyed using GoToAssist and prefer it over other screen-sharing programs. It is critical for me to use this program when I need to confer with coworkers on an issue and also when I need to file transfer during new builds. Pros I like that this software does everything I need it to and it isn't hard to find the tools I need. Cons The only thing I don't like is that if I switch users on the computer I am connected to sometimes I have to disconnect and reconnect to the customer because for some reason logging back into the admin profile goes to a reconnecting screen that never connects. This only happens when switching between profiles. Review Source HC Haresh C. Warehouse Executive Warehousing Used the software for: 2+ years ### "One of the Best helpdesk solution" January 14, 2023 5.0 It provides quick resolution to respective ticket by number of features like remote acccess, screen sharing, chatting etc. Which improves productivity and reduces workload. Pros It provides ticketing system along with remote support features which helps to resolve tickets quickly.Admin can chat, take remote access of any system to resolve issue for respective ticket efficiently. Cons I think it is one of the best solution to raise and resolve ticket by taking remote access of system which helps to track tickets more efficiently. So nothing to dislike from my side. Review Source GND Gwen Nicole D. Technical Support Representative Outsourcing/Offshoring Used the software for: Less than 6 months ### "GTR - Highly recommended to use" May 5, 2023 5.0 All in all, everything is good. It's really easy to use but can be challenging to people that are not tech savvy as they say. But it is highly recommended to use this app when doing a remote session. Pros After the unattended has been given GTR is much better, it is really to use and allows you to easily do a remote at ease Cons A little bit hassle to set up if another user is not tech savvy but everything should be good for other people's use. Review Source JT Joe T. Help Desk Coordinator Computer Software Used the software for: 2+ years ### "Simple, Easy-To-Use Remote Support Tool. No Bloat, No Problems." August 15, 2017 5.0 Remote support at a decent price per support agent, an easy-to-use tool, with some customizable options, but definitely some things missing that can be improved on. No bloat at all, the servie runs nicely on the remote user's PC or Mac, and I'm easily able to support and help the user with their problem. The product doesn't get in the way, and that's the best part. Pros There are many remote support tools, but GoToAssist is the simplest of all the tools. There's no bloatware, like other 'team viewing' software, there's just a simple installer for both agent and user. The usability makes it something that I can use every single day, as well as all of my team too. I've never had a disconnection based on the software, only on the user's connection speed being an issue. The best part is that it's almost completely seamless with yoursupport business. Cons It may sound silly, but I'd like a way to keybind an F-key or something to a "Start Support Session", and having the support URL saved to my clipboard automatically when a new session is started. It's the little things, but there's not much to complain about with GoToAssist. Review Source TB Taylor B. Senior Systems Administrator Civil Engineering Used the software for: Less than 6 months ### "lots of bells and whistles, but core functionality isn't polished." April 26, 2023 4.0 Unpolished. Core remote support functionality needs work. Pros The web interface is better than previous goto assist product, and the user-side prompting is better than before. Remote command line access is very nice. The core loop of "IT sends link, user clicks link, IT has remote access" is very nice. Cons The remote support feature is slower and laggier than GoToAssist, sometimes to the point where I switch back to the GoToAssist to finish a session. Getting local admin allowed on a remote machine is rough, sometimes it just doesn't work and you've wasted everyone's time. Deployment is rough. No way to automatically place machines in groups with an install flag. AI is not needed, please spend time fixing other issues first. Review Source VR Verified Reviewer Support Manager Computer Software Used the software for: 1-2 years ### "Learning Curve but Stable Product" October 24, 2018 5.0 Pros We heavily use this product on a day to day basis, and I have to say, it's very stable. I can count on it to work every time, which is very important when we are trying to get on an angry client's screen. The unattended access feature is easy to set up and easy to access. Cons It's weird but there is no clear way to log on and off the desktop application. When setting up a new user and testing their account I had to cancel the tool multiple times from the task manager to get a login screen. The learning curve is a little high, takes a little bit of time to get use to the features and how to use them. I also wish more than one person can enter an unattended session from the unattended access point. Review Source Sumit G. Technical Advisor Information Technology and Services Used the software for: 2+ years ### "LogMeIn" May 12, 2020 5.0 I have a good experience with LogMeIn. I think it is one of the best softwares for remote connection Pros Its capability to seemlessly connect after rebooting the end machine. Also it can collect a lot of info from the console regarding the end machine Cons It should have a feature to connect to a machine whenever we want. Like a utility that can be installed on a machine then we can connect to the end machine without need of a user to run anything there. Review Source PM Patrick M. Manager Warehousing Used the software for: 6-12 months ### "GoTo is a great product for admins to control and manage remote computers" May 4, 2023 4.0 Pros Very easy to use. Able to setup groups to better define areas of physical locations of PCs. Cons A tad difficult to setup. Billing was off too, as GoTo merged with another company when we purchased. Review Source VR Verified Reviewer Brand and IT Manager Used the software for: 2+ years ### "We use this for 35 users and we love it. It looks a bit outdated but works well." March 7, 2018 5.0 Pros I love being able to add unattended access to all the computers within our organization. It saves us a lot of travel time being able to remote into a machine and fix an issue versus traveling onsite to do a basic repair. Cons I use the Mac version mostly and it is lagging far behind the look and feel of the Windows version. They should absolutely upgrade it. Review Source Rica Mae D. Documented-Information Officer Construction Used the software for: 1-2 years ### "GoToAssist Review" July 23, 2021 5.0 Pros GoToAssist works like a charm, providing remote assistance to colleagues has never been that difficult. I like how I can easy setup the tool just by sending a fastsupport link to the user or better if machine has unattended remote support feature. Transferring files and doing live chat is a strong feature that I really liked Cons Android mobile app needs further check, sometimes while doing remote session and if you need to go by the home screen, the session will be disconnected and you'll be logged out. Review Source TP Tai P. IT Network and Cloud Manager Oil & Energy Used the software for: 6-12 months ### "Decent Product " April 27, 2023 3.0 lack of real support when we are try to set up Pros like all the Bell and Whistle they promise Cons lacking on stuff that they already have in GOTO Assists. no way to refreshNo groupsCannot use User group Review Source JR John R. Software Support Manager Machinery Used the software for: 2+ years ### "Great product" May 4, 2023 5.0 Pros Dependable and has good security and quick connection Cons Some of our customers were unable to use on their side. Alternatives considered [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.