--- title: "LogMeIn Resolve Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is LogMeIn Resolve the right Remote Support solution for you? Explore 216 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/249584/GoTo-Resolve/reviews/" page_type: "reviews" language: "en" --- LogMeIn Resolve 4.4 (216) [View alternatives](https://www.capterra.com/p/249584/GoTo-Resolve/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 4th, 2026 # Reviews of LogMeIn Resolve Ease of use 4.5 Customer Service 4.2 ## Pros and Cons in Reviews Mai M Managing DirectorHospitality, 11 - 50 employeesUsed the software for: Less than 6 months. “It's been a super powerful tool for our team to use with all clients across the country.“ March 28, 2026 TB Tonia B Director of ITNon-Profit Organization Management, 51 - 200 employeesUsed the software for: I used a free trial. “It often resolves to websites outside of the US and is blocked by the system“ May 6, 2025 AN Alex N System AnalysisConstruction, 51 - 200 employeesUsed the software for: 1-2 years. “Having information such as what operating system a computer is running, who is currently logged in, and what the computers resource usage is on my control panel has been a great help in providing support.“ December 6, 2023 MT Mark T OwnerArts and Crafts, 2 - 10 employeesUsed the software for: Less than 6 months. “Poor Apple device support.“ January 10, 2025 AN Alex N System AnalysisConstruction, 51 - 200 employeesUsed the software for: 1-2 years. “GoTo Resolve offers me a lot of tools to manage our company's IT resources and provide real time support to our users.“ December 6, 2023 PM Paul M IT System AdministratorReal Estate, 51 - 200 employeesUsed the software for: Less than 6 months. “Sometimes it's worked, but then other times, I couldn't even log in because the end-user was asked to enter credentials in order for it to even install on their system.“ November 7, 2023 RS Raj S PresidentComputer & Network Security, 51 - 200 employeesUsed the software for: 1-2 years. “It's intuitive interface and robust file transfers are impressive making it easy to use even for novices.“ April 30, 2025 AN Alex N System AnalysisConstruction, 51 - 200 employeesUsed the software for: 1-2 years. “The GoTo Resolve client handles users changing poorly which is usually when the client crashes.“ December 6, 2023 ## Showing most helpful reviews Showing 1-25 of 216 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use William B. IT Director Wholesale Used the software for: 1-2 years ### "Solid choice for remote support and endpoint management " August 17, 2026 4.0 overall, it is a great remote support and management tool, with many additional options and features that we did not fully take advantage of. I think these is also good name recognition, so people know and trust GoTo and it's many iterations Pros We needed a remote solution for an IT helpdesk , to facilitate remote screen sharing. i can quickly create a remote support session, and generate an email link , or provide an access code for the end user needing support. Cons I found that while it supposed to work with MacOS, i encountered numerous issues when using this product for remote support for Macs. This is not necessarily the fault of LogMeIn, i found that the MacOS often blocks functionality of the software, and this adds additional time walking end user through steps to resolve that. Review Source Topher N. Infrastructure Manager Marketing and Advertising Used the software for: 1-2 years ### "Good RMM for the price" December 10, 2025 4.0 As a basic RMM that doesn’t break the bank, Resolve works well. If you want or need more features, you may want a more robust option. Pros Quick and easy setup to start receiving help desk tickets and provide remote support. Includes remote scripting, device inventory, and SSO. Cons Though it does save money by doing so, many standard RMM features, such as automations based on alerts, are only included as additional upgrades. Asset inventory is being actively developed but still needs some polishing in regards to managing duplicate entries. Alternatives considered [NinjaOne](https://www.capterra.com/p/184229/NinjaOne/) Reason for choosing LogMeIn Resolve Pricing was friendlier to the allotted budget. Review Source TB Tonia B. Director of IT Non-Profit Organization Management Used the software for: I used a free trial ### "Logmein Resolve Review" May 6, 2025 3.0 Logmein Resolve is good tool for quick remote access into a customer's PC but often the site will not load due to the links resolving to the EU. Pros Logmein Resolve offers Quick remote access to assist customers in real time Cons It often resolves to websites outside of the US and is blocked by the system Review Source Jen F. Consulting Cosmetics Used the software for: Less than 6 months ### "Confidently You" August 27, 2026 4.0 My experience was pleasant and helpful. I was able to navigate the system with ease so that I could get to work. Pros It was helpful to resolve my work issue that I had so that I could go to work. I love working from home and this was a life saver. Cons I honestly do not use it enough to have any real love hate feeling about it. I did not have any real negative feelings about it. Review Source Mai M. Managing Director Hospitality Used the software for: Less than 6 months ### "Safe & Secure with LogMeIn" March 28, 2026 5.0 It's been a super powerful tool for our team to use with all clients across the country. It provides the added layer of security that our clients have come to expect from us. Pros I work with clients that have strict parameters and guidelines with their remote access and LogMeIn gives them the confidence to work with me anytime from anywhere. Cons I needed some help onboarding but once I adopted the platform and really got familiar, I have found it incredibly easy to use! Review Source JS Josh S. IT Coordinator Legal Services Used the software for: 2+ years ### "Great tech tool for assisting clients and staff" May 22, 2025 5.0 Pros Very convenient tool to assist clients and staff with PC and device issues and critical updates remotely Cons Console sometimes can become unresponsive; migration tool leaves a lot to be desired when switching over. Review Source RS Raj S. President Computer & Network Security Used the software for: 1-2 years ### "Extremely user friendly" April 30, 2025 4.0 It's an excellent cloud based RMM tool making monitoring and remedial actions very fast and simple. Pros It's intuitive interface and robust file transfers are impressive making it easy to use even for novices. Cons Sometimes there are billing issues by including unforeseen charges. The price could be a bit cheaper. Review Source VR Verified Reviewer President Pharmaceuticals Used the software for: 1-2 years ### "Ease of use" November 10, 2025 5.0 Was easy to understand and resolved my issue quickly. I used log me in for years and the software and the are great. Pros Able to understand agent. Many times you place calls in or even chats and you can not effectively communicate with the either and if the call . This was not the case for the resolve team. Cons Wait time was in a timely manner but could have been slightly quicker but was happy with service that I had Review Source HG Hillel G. Director of Implementation Hospital & Health Care Used the software for: I used a free trial ### "Great for diagnoses and resolution" October 13, 2025 4.0 Pros This definitely helps solves customer issues and allows us to help diagnose and resolve those specific issues. Cons There are some features i would love to be added in but at the moment it seems its works pretty well. Alternatives considered [Take Control](https://www.capterra.com/p/242258/Take-Control/) Reason for choosing LogMeIn Resolve Trying out some of the alternative softwares Review Source AA Angie A. Service Coordinator Hospital & Health Care Used the software for: 1-2 years ### "Live Tech Support" June 3, 2025 5.0 I have had to use this service many times when I can’t fix a problem on my computer and I need expert advice I submit a request with them and they help me. Pros I love how you can get help by letting a tech person log into your computer and fix it for you. Especially when you have tries and you don’t know what you are doing Cons I love it. There is nothing that I don’t love about it. It is all very helpful, I don’t know what I would do with out it. Review Source AM Agus M. Application Specialist Education Management Used the software for: Less than 6 months ### "reliable tool to help users in need of remote support" May 11, 2025 5.0 I am quite satisfied with this tool when we need access to users computer, it gets the job done Pros Ability to remotely control client computer to resolve issues. Cons I am not sure at the moment as I only use this to resolve things remotely. Review Source JB Jeremy B. Csr Automotive Used the software for: Less than 6 months ### "Easy to use " October 2, 2024 5.0 I have been using this app for 2 months and it has been easy to use with my cell and the computer app Pros The ability to contact customers with my cell and not let them get my personal number and be able to turn it on and off Cons Forgetting to turn it off and get calls when off work Review Source EZ Edwin Z. Company owner Information Technology and Services Used the software for: 1-2 years ### "The best of Goto resolve" July 21, 2022 5.0 I really like the products,it's value for your money and it's weath per cent. Pros The video and sound quality is super.its a powerful IT innovation tool Cons The is nothing that I least like about it Review Source AS Ankit S. Applications Engineer Mechanical or Industrial Engineering Used the software for: 2+ years ### "Faster and Safer" April 26, 2023 5.0 Overall, GoTo Resolve is a powerful software solution that can help organizations improve their customer service and IT support capabilities. Its ease of use, reliability, and advanced features make it a popular choice for companies of all sizes. Pros The software is built on Citrix's secure, high-performance infrastructure, ensuring that support sessions are fast, stable, and secure. It also offers 24/7 support, so users can get help whenever they need it. Cons software's user interface is too simplistic and lacking in advanced features. Review Source DR Dwight R. IT Sports Used the software for: 6-12 months ### "GoTo Resolve - HelpDesk Review" May 4, 2023 4.0 Pros The remote session aspect seems to run well and it is easy to elevate the session as an admin, switch between monitors, and use the chat while in the session. Cons When remoting into Macs, the first session doesn't work 50% of the time, it gets stuck connecting. To get around this, I always start a session, end that session, start a 2nd session, and then send that invite to the user. By doing this, I have no issues. Review Source DM Dinesh M. IT Helpdesk Financial Services Used the software for: Less than 6 months ### "Highly Secure " May 5, 2023 4.0 it is highly secure and others cannot take control because of support KeyIn poor network the site is not connecting and to download it takes timeOver all its good to use but cut, copy, pasting the file is difficult compared to other remote software Pros it is highly secure and others cannot take control because of support Key Cons In poor network the site is not connecting and to download it takes time Review Source TM Tom M. IT Directro Building Materials Used the software for: 2+ years ### "Rescue Assist is the perfect support platform for our business" July 23, 2019 5.0 With this program, I can help install and repair, plus train associates remotely from any desktop. This includes my laptop when I am away from the office, or even my android phone. Pros Full control over a PC/Thin Client/Server I use this software daily for support on any level where seeing what the associate is describing is important to find a quick resolution. Unattended support setup, allows a computer to be left on at work, where updates or repairs are necessary after hours. I have Unattended support set up on all of our servers, and I do updates and adjustments remotely with ease. Any computer that needs help that is not set up for unattended support may be assisted with the user allowing the browser to install the assist program quickly and easily. I am able to assist associates that are using their own equipment when necessary. Cons There is a box that pops up when you attempt to use the unassisted support, and many times a user will click no, do not allow by mistake. If you already have the hardware set up for unattended support, why the delay to connect. Review Source AS Andrew S. IT Director Building Materials Used the software for: 2+ years ### "Great Product, could use improvments in resource consumption" April 26, 2023 5.0 Pros Has every feature you will need to manage PCs from remote or WFH users. Cons Extremely high CPU usage as a support user. Leaving this app open all day slows even high-end PCs to a crawl. Review Source Manny P. Network Administrator Used the software for: 2+ years ### "Great remote access software. " February 5, 2018 4.0 Simple setup for you and the consumer. In just a few minutes you get computer access. Pros Make's remote support simple to use. Clients get a keycode to install software and you are in and out. Cons The software was buggy at times and couldn't connect and the computer was on trying to get remote support. Pricing very steep when compared to other companies who do the same thing and have the same features and services. When compared to other companies it's still has a lot more work to do to be charging what they charge. Review Source Sumit G. Technical Advisor Information Technology and Services Used the software for: 2+ years ### "LogMeIn" May 12, 2020 5.0 I have a good experience with LogMeIn. I think it is one of the best softwares for remote connection Pros Its capability to seemlessly connect after rebooting the end machine. Also it can collect a lot of info from the console regarding the end machine Cons It should have a feature to connect to a machine whenever we want. Like a utility that can be installed on a machine then we can connect to the end machine without need of a user to run anything there. Review Source PM Patrick M. Manager Warehousing Used the software for: 6-12 months ### "GoTo is a great product for admins to control and manage remote computers" May 4, 2023 4.0 Pros Very easy to use. Able to setup groups to better define areas of physical locations of PCs. Cons A tad difficult to setup. Billing was off too, as GoTo merged with another company when we purchased. Review Source VR Verified Reviewer Brand and IT Manager Used the software for: 2+ years ### "We use this for 35 users and we love it. It looks a bit outdated but works well." March 7, 2018 5.0 Pros I love being able to add unattended access to all the computers within our organization. It saves us a lot of travel time being able to remote into a machine and fix an issue versus traveling onsite to do a basic repair. Cons I use the Mac version mostly and it is lagging far behind the look and feel of the Windows version. They should absolutely upgrade it. Review Source Rica Mae D. Documented-Information Officer Construction Used the software for: 1-2 years ### "GoToAssist Review" July 23, 2021 5.0 Pros GoToAssist works like a charm, providing remote assistance to colleagues has never been that difficult. I like how I can easy setup the tool just by sending a fastsupport link to the user or better if machine has unattended remote support feature. Transferring files and doing live chat is a strong feature that I really liked Cons Android mobile app needs further check, sometimes while doing remote session and if you need to go by the home screen, the session will be disconnected and you'll be logged out. Review Source TP Tai P. IT Network and Cloud Manager Oil & Energy Used the software for: 6-12 months ### "Decent Product " April 27, 2023 3.0 lack of real support when we are try to set up Pros like all the Bell and Whistle they promise Cons lacking on stuff that they already have in GOTO Assists. no way to refreshNo groupsCannot use User group Review Source JR John R. Software Support Manager Machinery Used the software for: 2+ years ### "Great product" May 4, 2023 5.0 Pros Dependable and has good security and quick connection Cons Some of our customers were unable to use on their side. Alternatives considered [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.