# LogMeIn Resolve Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is LogMeIn Resolve the right Remote Support solution for you? Explore 214 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/249584/GoTo-Resolve/reviews --- LogMeIn Resolve 4.4 (214) [View alternatives](https://www.capterra.com/p/249584/GoTo-Resolve/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Reviews of LogMeIn Resolve Ease of use 4.5 Customer Service 4.2 ## Pros and Cons in Reviews Reliable remote troubleshooting capabilities 82% positive reviews out of 82 Most reviewers indicate remote support enables efficient device access, reducing travel and resolving issues quickly. Paul F Desktop Infrastructure, 1,001 - 5,000 employees. "The ease of use to be able to remote devices, with or without users at the device, as long as their is internet available on the target device." Occasional connectivity and stability problems 60% negative reviews out of 60 Some reviewers report bugs and issues, including dropped connections, lag, and occasional software crashes during use. Efficient technical assistance tools 82% positive reviews out of 67 Most reviewers find customer support effective, noting quick issue resolution and user-friendly support processes. Alex N System Analysis, 51 - 200 employees. "Having information such as what operating system a computer is running, who is currently logged in, and what the computers resource usage is on my control panel has been a great help in providing support." Intuitive and simple interface 95% positive reviews out of 40 Most reviewers describe ease of use as a major benefit, highlighting intuitive navigation and minimal training required. ## Showing most helpful reviews Showing 1-25 of 214 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Topher N. Infrastructure Manager Marketing and Advertising Used the software for: 1-2 years ### "Good RMM for the price" December 10, 2025 4.0 As a basic RMM that doesn’t break the bank, Resolve works well. If you want or need more features, you may want a more robust option. Pros Quick and easy setup to start receiving help desk tickets and provide remote support. Includes remote scripting, device inventory, and SSO. Cons Though it does save money by doing so, many standard RMM features, such as automations based on alerts, are only included as additional upgrades. Asset inventory is being actively developed but still needs some polishing in regards to managing duplicate entries. Alternatives considered [NinjaOne](https://www.capterra.com/p/184229/NinjaOne/) Reason for choosing LogMeIn Resolve Pricing was friendlier to the allotted budget. Review Source Azizah A. Office Management Telecommunications Used the software for: 1-2 years ### "Romote access software by GoTo" September 11, 2022 5.0 Pros GoTo Resolve the work software that we rely most heavily upon. Naturally, we employ it to provide on-demand customer support. However, we also rely on it to remotely access a computer or a server when it has to be used without surveillance. Cons Updating or uninstalling the previous version using the Control Panel is required before re-establishing a remote connection to a previously linked device. Recently, this issue has become increasingly challenging, and after months of attempting to rectify it, we've decided to look into other remote support software. Switched from [FixMe.IT](https://www.capterra.com/p/151861/FixMe-IT/) The support team for FixMe.It wasn't too active in supporting and fixing problem that we face while employing the software. Review Source TB Tonia B. Director of IT Non-Profit Organization Management Used the software for: I used a free trial ### "Logmein Resolve Review" May 6, 2025 3.0 Logmein Resolve is good tool for quick remote access into a customer's PC but often the site will not load due to the links resolving to the EU. Pros Logmein Resolve offers Quick remote access to assist customers in real time Cons It often resolves to websites outside of the US and is blocked by the system Review Source Mai M. Managing Director Hospitality Used the software for: Less than 6 months ### "Safe & Secure with LogMeIn" March 28, 2026 5.0 It's been a super powerful tool for our team to use with all clients across the country. It provides the added layer of security that our clients have come to expect from us. Pros I work with clients that have strict parameters and guidelines with their remote access and LogMeIn gives them the confidence to work with me anytime from anywhere. Cons I needed some help onboarding but once I adopted the platform and really got familiar, I have found it incredibly easy to use! Review Source JS Josh S. IT Coordinator Legal Services Used the software for: 2+ years ### "Great tech tool for assisting clients and staff" May 22, 2025 5.0 Pros Very convenient tool to assist clients and staff with PC and device issues and critical updates remotely Cons Console sometimes can become unresponsive; migration tool leaves a lot to be desired when switching over. Review Source RS Raj S. President Computer & Network Security Used the software for: 1-2 years ### "Extremely user friendly" April 30, 2025 4.0 It's an excellent cloud based RMM tool making monitoring and remedial actions very fast and simple. Pros It's intuitive interface and robust file transfers are impressive making it easy to use even for novices. Cons Sometimes there are billing issues by including unforeseen charges. The price could be a bit cheaper. Review Source VR Verified Reviewer President Pharmaceuticals Used the software for: 1-2 years ### "Ease of use" November 10, 2025 5.0 Was easy to understand and resolved my issue quickly. I used log me in for years and the software and the are great. Pros Able to understand agent. Many times you place calls in or even chats and you can not effectively communicate with the either and if the call . This was not the case for the resolve team. Cons Wait time was in a timely manner but could have been slightly quicker but was happy with service that I had Review Source HG Hillel G. Director of Implementation Hospital & Health Care Used the software for: I used a free trial ### "Great for diagnoses and resolution" October 13, 2025 4.0 Pros This definitely helps solves customer issues and allows us to help diagnose and resolve those specific issues. Cons There are some features i would love to be added in but at the moment it seems its works pretty well. Alternatives considered [Take Control](https://www.capterra.com/p/242258/Take-Control/) Reason for choosing LogMeIn Resolve Trying out some of the alternative softwares Review Source AA Angie A. Service Coordinator Hospital & Health Care Used the software for: 1-2 years ### "Live Tech Support" June 3, 2025 5.0 I have had to use this service many times when I can’t fix a problem on my computer and I need expert advice I submit a request with them and they help me. Pros I love how you can get help by letting a tech person log into your computer and fix it for you. Especially when you have tries and you don’t know what you are doing Cons I love it. There is nothing that I don’t love about it. It is all very helpful, I don’t know what I would do with out it. Review Source NS Nikhil S. Application Development Analyst Information Services Used the software for: 1-2 years ### "An All-in-One App for Swift Technical Support Management" December 26, 2024 5.0 GoTo Resolve's ticketing system is highly effective. It enables us to create tickets, assign them based on specific properties, and track progress effortlessly. Overall, this app streamlines support processes and improves operational efficiency significantly. Pros This app has proven to be a valuable addition for our organization's technical support needs. Its user-friendly design ensures that even non-technical staff can navigate it with ease. Cons I haven’t found any issues, and it delivers everything as promised. It’s a reliable tool that I can confidently recommend. Review Source AM Agus M. Application Specialist Education Management Used the software for: Less than 6 months ### "reliable tool to help users in need of remote support" May 11, 2025 5.0 I am quite satisfied with this tool when we need access to users computer, it gets the job done Pros Ability to remotely control client computer to resolve issues. Cons I am not sure at the moment as I only use this to resolve things remotely. Review Source BK Brian K. Clinical Research Coordinator Research Used the software for: I used a free trial ### "Easy to use!" September 26, 2024 5.0 Pros The interface is very user friendly. Great customer service and prompt replies. Cons I don't have any cons to say with my experience so far! Review Source PC Paul C. Systems Administrator Oil & Energy Used the software for: 6-12 months ### "GoToResolve - a good step forward from GTa" April 27, 2023 5.0 definitely a step forward from gotoassist with the added features Pros the new features are great and do make life somewhat simpler Cons the added password popup for admin features, but hey, its an extra security step so good really Reason for choosing LogMeIn Resolve sales pitch offered to us was impressive and we liked the features Review Source SR Sarah R. I.t. technician Information Technology and Services Used the software for: 1-2 years ### "A great product" August 4, 2022 5.0 I have really enjoyed using GoToAssist and prefer it over other screen-sharing programs. It is critical for me to use this program when I need to confer with coworkers on an issue and also when I need to file transfer during new builds. Pros I like that this software does everything I need it to and it isn't hard to find the tools I need. Cons The only thing I don't like is that if I switch users on the computer I am connected to sometimes I have to disconnect and reconnect to the customer because for some reason logging back into the admin profile goes to a reconnecting screen that never connects. This only happens when switching between profiles. Review Source HC Haresh C. Warehouse Executive Warehousing Used the software for: 2+ years ### "One of the Best helpdesk solution" January 14, 2023 5.0 It provides quick resolution to respective ticket by number of features like remote acccess, screen sharing, chatting etc. Which improves productivity and reduces workload. Pros It provides ticketing system along with remote support features which helps to resolve tickets quickly.Admin can chat, take remote access of any system to resolve issue for respective ticket efficiently. Cons I think it is one of the best solution to raise and resolve ticket by taking remote access of system which helps to track tickets more efficiently. So nothing to dislike from my side. Review Source GND Gwen Nicole D. Technical Support Representative Outsourcing/Offshoring Used the software for: Less than 6 months ### "GTR - Highly recommended to use" May 5, 2023 5.0 All in all, everything is good. It's really easy to use but can be challenging to people that are not tech savvy as they say. But it is highly recommended to use this app when doing a remote session. Pros After the unattended has been given GTR is much better, it is really to use and allows you to easily do a remote at ease Cons A little bit hassle to set up if another user is not tech savvy but everything should be good for other people's use. Review Source JT Joe T. Help Desk Coordinator Computer Software Used the software for: 2+ years ### "Simple, Easy-To-Use Remote Support Tool. No Bloat, No Problems." August 15, 2017 5.0 Remote support at a decent price per support agent, an easy-to-use tool, with some customizable options, but definitely some things missing that can be improved on. No bloat at all, the servie runs nicely on the remote user's PC or Mac, and I'm easily able to support and help the user with their problem. The product doesn't get in the way, and that's the best part. Pros There are many remote support tools, but GoToAssist is the simplest of all the tools. There's no bloatware, like other 'team viewing' software, there's just a simple installer for both agent and user. The usability makes it something that I can use every single day, as well as all of my team too. I've never had a disconnection based on the software, only on the user's connection speed being an issue. The best part is that it's almost completely seamless with yoursupport business. Cons It may sound silly, but I'd like a way to keybind an F-key or something to a "Start Support Session", and having the support URL saved to my clipboard automatically when a new session is started. It's the little things, but there's not much to complain about with GoToAssist. Review Source TB Taylor B. Senior Systems Administrator Civil Engineering Used the software for: Less than 6 months ### "lots of bells and whistles, but core functionality isn't polished." April 26, 2023 4.0 Unpolished. Core remote support functionality needs work. Pros The web interface is better than previous goto assist product, and the user-side prompting is better than before. Remote command line access is very nice. The core loop of "IT sends link, user clicks link, IT has remote access" is very nice. Cons The remote support feature is slower and laggier than GoToAssist, sometimes to the point where I switch back to the GoToAssist to finish a session. Getting local admin allowed on a remote machine is rough, sometimes it just doesn't work and you've wasted everyone's time. Deployment is rough. No way to automatically place machines in groups with an install flag. AI is not needed, please spend time fixing other issues first. Review Source Manny P. Network Administrator Used the software for: 2+ years ### "Great remote access software. " February 5, 2018 4.0 Simple setup for you and the consumer. In just a few minutes you get computer access. Pros Make's remote support simple to use. Clients get a keycode to install software and you are in and out. Cons The software was buggy at times and couldn't connect and the computer was on trying to get remote support. Pricing very steep when compared to other companies who do the same thing and have the same features and services. When compared to other companies it's still has a lot more work to do to be charging what they charge. Review Source VV Venunath V. IT support specialist Financial Services Used the software for: 6-12 months ### "Its good tool" May 5, 2023 5.0 All Good Exeperience Pros Best Tool for remote support, for chat and sending files Cons We can take remote session with admin upgrade, Chat, share files. Alternatives considered [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) Reason for choosing LogMeIn Resolve Security reasons Review Source NC Natividad C. Helpdesk Assistant Education Management Used the software for: 1-2 years ### "GotoResolve excellent " May 2, 2023 5.0 I able to help student to download or explain the how our program word Pros easy to for the client and I can review the recording for the ticket system. Cons Can not transfer the session to someone else or can view with you Review Source VR Verified Reviewer Customer Care Center Engineer Computer Networking Used the software for: 2+ years ### "GoTo the Rescue!" January 7, 2019 4.0 It makes remote access and support so easy, that it really comes down to being the most important software in my business. Without RescueAssist, I wouldn't be able to do my job sufficiently, and this just makes it that much easier. Pros The ease of use it what truly makes this a must have software for any remote support. Being able to have a single exe file to load on the fly, provide a session code and then have full remote control for support is what keeps my customers happy. Without a reliable, easy to use software like RescueAssist, I wouldn't have a job. Cons With the newest OSX, unfortunately the user has to go into their security preferences and allow control of their computer. By default this is disabled so the first time the user will have to unlock the security settings and enable it. Review Source VR Verified Reviewer IT Administrator Information Technology and Services Used the software for: 2+ years ### "Lifesaver when you are out of the office" December 14, 2018 4.0 Pros I am the only IT guy in a company of about 50 users and this is a lifesaver when I am out of the office or across the campus. Setup the unattended and you can also do updates on single machines remotely. Cons Sometimes the unattended function shows offline and you have to try for a while to get it on. Most of the time it comes on, but sometimes it will not. Review Source Brett S. IT Helpdesk Analyst Used the software for: 2+ years ### "Gret program, does what it's supposed to" December 7, 2017 5.0 Quick way to repair systems remotely that are not on the domain (Field techs mostly), it gets the job done in most cases. Pros IT's fast, can easily share sessions between other technicians to complete a job, and it's reliable on reboot Cons Lacks some of the logging/advanced features of other remote software, such as log me in rescue which allows you to customize it a bit more. Review Source BM Brandon M. IT Systems Engineer Construction Used the software for: 6-12 months ### "GoTo Resolve Gets The Job Done" April 26, 2023 5.0 Pros We previously used GoTo Assist before moving to Resolve. They are essentially the same product, but Resolve has more features like the help desk, file manager, and remote execution. Resolve is easy to work with and connect to an end user's PC to provide remote support assistance. Cons I don't have any "cons" with Resolve, but I think it would be nice if it remembered your settings such as sorting the devices in alphabetical order. Another feature that would be useful is for devices that have been offline for determined amount of time that they get automatically removed. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.