--- title: "LogMeIn Resolve Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about LogMeIn Resolve Software - reviews, pricing plans, popular comparisons to other Unified Endpoint Management (UEM) products and more." source_url: "https://www.capterra.com/p/249584/GoTo-Resolve/" page_type: "product" language: "en" --- # LogMeIn Resolve Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 29, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) LogMeIn Resolve ## What is LogMeIn Resolve? LogMeIn Resolve is a unified endpoint management platform built for IT teams and MSPs who need to proactively manage, secure, and support every device across their organization, without the clutter of disconnected tools or additional headcount. From automated patch management and real-time vulnerability remediation to remote support and helpdesk ticketing, Resolve brings everything into one intelligent platform. Built-in security and compliance controls provide unified oversight and policy enforcement from a single console, making it effortless to manage risk at scale. AI-powered diagnostics, intelligent session notes that feed directly into a built-in knowledge base, AI-assisted scripting, custom reporting, and an AI-powered self-service helpdesk help technicians move from ticket to fix faster — while building a smarter organization with every resolution. ## What is LogMeIn Resolve used for? [Remote Support](https://www.capterra.com/remote-support-software/)[Help Desk](https://www.capterra.com/help-desk-software/)[IT Management](https://www.capterra.com/it-management-software/) Recognitions Shortlist Best ease of use Top alternative Featured Overall rating Based on 216 user reviews Reviews sentiment Positive 90% Neutral 7% Negative 3% Pros & cons Convenient remote troubleshooting tool Efficient support and troubleshooting Connectivity and stability problems Starting price $29 Flat Rate, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... - IT Asset Management / 2025 - Managed Service Providers (MSP) / 2025 - Remote Desktop / 2025 - Remote Monitoring and Management / 2025 - Remote Support / 2025 Our "Best of" badge program showcases products with the highest ratings... - Complaint Management / 2026 - Help Desk / 2026 - Issue Tracking / 2026 - IT Service / 2026 - ITSM / 2026 - Live Chat / 2026 - Managed Service Providers (MSP) / 2026 - Remote Desktop / 2026 - Remote Support / 2026 Our "Best of" badge program showcases products with the highest ratings... Do you work for LogMeIn Resolve?[Manage this product listing](https://www.g2.com/products/logmein-resolve/claim_requests/new?auto=true) Rating Breakdown 4.4 +− Features4.4 Value for Money4.3 Ease of Use4.5 Customer Service4.2 Rating Breakdown 4.4 Features4.4 Value for Money4.3 Ease of Use4.5 Customer Service4.2 ## LogMeIn Resolve Reviewers Verdict Updated September 2026 AI summary - LogMeIn Resolve is a strong fit for IT teams and support organizations needing easy remote troubleshooting and ticket management. - Its main advantage is a user-friendly interface that allows teams to get started quickly with minimal training. - It helps support staff resolve issues faster and coordinate ticketing efficiently, even across distributed users. - Buyers should weigh a few practical considerations: some users report session instability, occasional bugs, client setup challenges, and pricing concerns. - It fits teams prioritizing ease of use and remote access, but those needing flawless uptime or advanced analytics may want to review alternatives. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### LogMeIn Resolve 4.4 (216) VS. [4.9 (239)](https://www.capterra.com/p/180609/Action1-RMM/reviews/) Starting Price $29 Flat Rate, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (216) Ease Of Use 4.8 (11,624) Value For Money 4.3 (153) Value For Money 4.9 (8,222) Customer Service 4.2 (152) Customer Service 4.8 (7,515) ## LogMeIn Resolve alternatives [4.6 (294)](https://www.capterra.com/p/175092/JumpCloud-DaaS/reviews/) Starting price $3.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) [4.6 (11,641)](https://www.capterra.com/p/194565/TeamViewer/reviews/) Starting price $24.90 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/194565/TeamViewer/) [Zoho Assist](https://www.capterra.com/p/112011/Zoho-Assist/) [4.7 (1,493)](https://www.capterra.com/p/112011/Zoho-Assist/reviews/) Starting price $480.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/112011/Zoho-Assist/) [AnyDesk](https://www.capterra.com/p/149595/AnyDesk/) [4.6 (1,798)](https://www.capterra.com/p/149595/AnyDesk/reviews/) Starting price $22.90 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/149595/AnyDesk/) [View all alternatives](https://www.capterra.com/p/249584/GoTo-Resolve/alternatives/) ## FAQs about LogMeIn Resolve Overview ### What problems does LogMeIn Resolve solve? LogMeIn Resolve solves slow, travel-heavy IT support by giving help desks, MSPs, and internal IT teams secure remote access, unattended support, device diagnostics, and remote reboot tools. It also fixes fragmented support workflows by centralizing ticketing, assignment tracking, knowledge access, and real-time troubleshooting for distributed employees, branch offices, and field technicians. Answer based on 173 reviews Overview ### Which roles and teams benefit most from LogMeIn Resolve? LogMeIn Resolve is most used by IT managers, administrators, support specialists, and systems teams that need remote troubleshooting, device monitoring, and endpoint management. Consultants and implementation professionals use it to support client environments efficiently, while business owners and directors rely on it to maintain uptime, streamline service delivery, and reduce operational disruption. Answer based on 209 reviews Overview ### What company size and industries is LogMeIn Resolve built for? LogMeIn Resolve is for IT professionals and MSPs in upper midmarket and enterprise organizations, yet 64% of reviewers are small businesses, while Information Technology and Services leads at 15%. It also sees use in Computer Software at 9%, with midsize businesses at 20% and enterprises at 15%. Answer based on 216 reviews Features and Usability ### What are the key features of LogMeIn Resolve? LogMeIn Resolve includes core remote support features like remote access/control, unattended access, screen sharing, file transfer, and reboot/reconnect for live troubleshooting. Differentiators include mobile device support, ticket management with customizable fields and workflows, plus endpoint details, patch management, and reporting from a central dashboard. Answer based on 100 reviews Pricing ### How much does it cost and what fees or limitations are included? LogMeIn Resolve starts at $29/month for the Starter plan, with Growth at 55, Advanced at 78, and Complete at 94; a free trial is available. Reviewers call the license model straightforward and easy to use, but many say costs rise with more users and some reported billing issues. Answer based on 29 reviews Integrations ### Which third-party tools and platforms does LogMeIn Resolve integrate with? LogMeIn Resolve integrates with Microsoft Teams, PDQ Deploy & Inventory, Acronis Cyber Protect, ConnectWise PSA, Dynamics 365, Freshdesk, Freshservice, HaloPSA, JIRA Service Management, Microsoft Intune, SentinelOne, ServiceNow IT Service Management, and Zendesk Suite. These integrations cover IT service management, PSA, endpoint security, and Microsoft workflows. Answer based on 8 reviews Getting Started and Support ### What training and onboarding options does LogMeIn Resolve offer? LogMeIn Resolve provides live online sessions, webinars, documentation, and videos to help teams get started. Live online sessions and webinars support guided instruction, while documentation and videos offer self-paced reference material for setup, feature review, and ongoing learning. Answer based on 6 reviews Getting Started and Support ### What customer support options does LogMeIn Resolve offer, and how do users rate the experience? LogMeIn Resolve offers email/help desk, FAQ/forum, knowledge base, phone support, and chat. Users often describe support interactions as quick, helpful, and easy to initiate, especially for resolving issues in real time. However, some report delayed email responses, limited setup guidance, and inconsistent help when troubleshooting product problems. Answer based on 107 reviews Security ### How does LogMeIn Resolve handle data security and access control? LogMeIn Resolve uses secure remote connections, support keys, user permission prompts, mouse-control permissions, temporary one-time session downloads, and added password prompts for admin features. It also supports unattended access groups. Some reviewers note admin elevation and Mac security-setting requirements can block sessions, and a few want clearer privacy controls. Answer based on 23 reviews ## Pros and Cons Convenient remote troubleshooting tool 82% positive reviews out of 82 Most reviewers find remote support invaluable for assisting users anywhere, reducing travel and resolving problems efficiently. Connectivity and stability problems 60% negative reviews out of 60 Some reviewers report bugs and issues, including occasional crashes, slow connections, and instability, especially with poor internet. Tonia B. Director of IT, 51 - 200 employees. "It often resolves to websites outside of the US and is blocked by the system" Efficient support and troubleshooting 82% positive reviews out of 67 Most reviewers indicate customer support enables rapid issue resolution, even for non-technical users, improving response times. Alex N. System Analysis, 51 - 200 employees. "Having information such as what operating system a computer is running, who is currently logged in, and what the computers resource usage is on my control panel has been a great help in providing support." Intuitive and simple interface 95% positive reviews out of 40 Most reviewers describe ease of use as a key benefit, highlighting the intuitive layout and minimal training required. ## Features AI summary Based on 6,446 Unified Endpoint Management (UEM) reviews Capterra reviewers point to these as the top priorities when choosing remote support software: - **Remote Access/Control** (**61%** of reviewers rated this feature as critical) - **Access Controls/Permissions** (**44%**) - **Unattended Access** (**50%**) LogMeIn Resolve supports all three features buyers rate most highly: **Remote Access/Control**, **Access Controls/Permissions**, and **Unattended Access**. Together, these capabilities give teams secure access to devices, better control over who can perform support actions, and the ability to manage systems even when end users are not present, helping businesses resolve issues faster and maintain consistent IT support coverage. Remote Access/Control 4.4 (63) 73.02% of 63 reviewers that rated this feature as important or highly important Access work applications remotely, for when working away from the office and/or traveling Real-Time Notifications 4.2 (26) 50.00% of 26 reviewers that rated this feature as important or highly important Notifications that are delivered to users as soon as an event occurs Screen Sharing 4.7 (42) 69.05% of 42 reviewers that rated this feature as important or highly important Digitally share screen view with others Real-Time Chat 4.5 (34) 52.94% of 34 reviewers that rated this feature as important or highly important Engage in direct, instant messaging with customers, users, etc. Access Controls/Permissions 4.3 (24) 83.33% of 24 reviewers that rated this feature as important or highly important Define levels of authorization for access to specific files or systems Support Ticket Management 3.8 (16) 37.50% of 16 reviewers that rated this feature as important or highly important Allow customers/users to submit support queries and service requests LogMeIn Resolve 267 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Active Directory: Provides a directory of all users within an organization. - Active Directory Integration: Integrates with Active Directory - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Feed: Provides a live feed that updates when the status of a task has changed. - Activity Tracking: Track and document all activities across devices, networks, and other systems - Adaptive Learning: Intuitive interface and user-friendly design which seamlessly integrate with existing workflows - AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users - AI Text Generation: Allows users to generate text based on a text prompt. - AI Text Summarization: Condenses long documents or text into a brief summary. - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Analytics: Tools for the systematic analysis of various types of data or statistics - Android Support: Support Android devices - Annotations: Highlight content and/or make notations about parts of content - Anomaly/Malware Detection: Automatically identify and flag unusual behaviors and malicious software - Anti Virus: Prevents, detects and removes malware - API: Application programming interface that allows for integration with other systems/databases - App Management: Download applications that can be internally saved - Apple Support: Supports Apple devices - Application Deployment: Provides tools for building, deploying, or integrating source code into hosted application. - Application Management: Track, manage and store the applications of potential future members, customers or candidates - Application Security: Identify and respond to security threats to developed applications - Applications Consolidation: Separates work apps and data from personal apps and data - Approval Process Control: Manage the process of evaluating documents or requests submitted for approval - Assessment Management: Creation, administration, and evaluation of assessments or tests - Asset Lifecycle Management: Manage assets throughout their lifecycle to optimize profit - Asset Policy Management: Design and implement custom or pre-built policies for asset management, onboarding, and maintenance. - Audit Management: Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Authentication: Verify the identity of users/devices to enable secure access - Automate Ticket Routing: Routes tickets automatically to the appropriate user. - Automatic Backup: Data is backed up automatically to prevent data loss - Automatic Patch Deployment: Set a time to deploy patches automatically - Automatic Scans: Setup recurring or automatic scans - Automatic User/Device Recognition: The system can automatically recognize a user and/or device - Autonomous Task Execution: Completes tasks independently without constant human intervention - Backup and Recovery: Create backups and provide methods to recover deleted/lost data - Barcode/Ticket Scanning: Scan barcodes to ensure accurate pricing and label tracking - Benchmarking: Compare key metrics for the business against prominent players in the industry - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Blacklist: Implements blacklist policy to block unwanted or suspicious applications - Broadcast Messaging: Notify large groups of people simultaneously about important updates. - Browsing Restrictions: Provides user and content restrictions during web browsing - Build Automation: Writing code or scripts to automate repetitive tasks, streamline processes, and increase efficiency within an IT environment - BYOD Management: Manage and secure access to business data and applications on personal devices. - Chat/Messaging: Communicate using direct chat or messages within the system - Check-in/Check-out: Track the status of assets and whether they're checked in or out - Cloud Asset Inventory: Create an inventory of a company's cloud assets. - CMDB: Configuration Management Database - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Compliance: Implements policies and controls to help the organization meet various compliance certifications and standards, such as SOC 1, SOC 2, SSAE 18, ISO 27001, HIPAA and PCI DSS. - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Compliance Tracking: Track and report regulatory data to either internal management or external stakeholders - Configuration Management: Identify component attributes like servers, hardware, software, and manage relationships across all services - Content Management: Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving - Contract/License Management: Track, store, and access client contracts or licenses - Cost Tracking: Process to track, record, and analyze expenses that occurred over the entire duration of a given project - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Cross-Platform: Allows cross-platform device support, supporting Windows, Mac, Linux, iOS, Android, and Chromebook devices. - Cross-Platform Access: Enables document access from any device, from anywhere, thereby enhancing flexibility - Cross-system Integration: Works across multiple software systems or databases - Customer Support: Provide online support for your customers through live chat or help desk functionality - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Customizable User Interface: Design, modify, and organize how content is displayed on a system interface - Customization: Create labels for products that contain required information such as colors, sizes, dates, etc. - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Encryption: Provide some level of encryption of data in transit, protecting sensitive data while it lives in the backup application. - Data Import/Export: Import and export data to and from software applications - Data Loss Prevention: Safeguard confidential data and meet compliance regulations - Data Management: Ability to handle large datasets - Data Security: Protect sensitive data for digital privacy - Data Separation: Separates personal data on devices from business-specific data. - Data Synchronization: Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency - Data Visualization: Graphical representation of data - DDoS Protection: Protect networks against DDoS (Distributed denial-of-service) attacks - Decision Making: Makes informed choices based on available data and objectives - Deployment Management: Manage the processes involved when making the application ready for use - Desktop Virtualization: Creates virtual version of end user's desktop environment or operating system - Device Auto Discovery: Automatically scan the network for devices and take pre-defined actions upon discovery - Device Compliance: Ensures that employee devices are compliant with business regulations and requirements. - Device Configuration: Configures mobile devices to seamlessly work with business-required applications, WiFi, VPN, etc. - Device Enrollment: Register and perform initial device setup - Device Management: Maintenance and upkeep of physical and/or virtual devices - Diagnostic Tools: Access client's system information, including hardware and software configuration, to perform diagnostics - Diagnostics: Provides administrators with performance information to - Diagnostics Tools: Access system information, including hardware and software configuration, to perform diagnostics - Digital Signage: Digital displays use technologies such as LCD, LED, projection and e-paper - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Email Attachment Protection: Provides protection against malicious attachments. - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Templates: Pre-made examples and templates for emails - Encryption: Convert data into a code for security - Endpoint Inclusiveness: Manages numerous endpoint types, including mobile, desktop, IoT, and wearable. - Endpoint Management: Track status, assign actions, and control access to systems for devices within the organization - Endpoint Protection: Protect users working remotely and provide secure environments for personal devices to access company programs - Enrollments/Onboarding: Manage the enrollment and onboarding of all new members and accepted applications - Event Logs: A chronological record of actions or occurrences within a network, software, or process - File Management: Create, save, and store files - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - File Transfer: Move files across different systems or networks - For Android Devices: For devices running on Android. - For iPad Devices: Operate/access software on iPad Devices - For MSPs: Intended to be used by managed service providers - Generative AI: Use AI to generate content in the form of text, images, videos, etc. - Hardware Asset Inventory: Create an inventory of a company's hardware assets. - Help Desk Management: Managing service requests, incidents, IT issues & support with a ticketing system - Identity Theft Protection: Monitor the web for personal information, such as social security and bank account numbers, among other sensitive information - Incident Management: Manage and track all disruptions and incidents - Inventory Management: Track and manage inventory levels to maintain proper supply - Issue Management: Identify and respond to unexpected problems or failures (ie. "negative events") - Issue Tracking: Record and follow the progress of every issue - IT Asset Tracking: Monitor the movement of one or more IT assets throughout the organization - IT Incident Management: Manage incidents related to outages or breaches in functionality of IT systems - IT Risk Management: Manage risks related to IT systems - ITIL Policy Compliance: Helps organizations establish, implement, and adhere to ITIL regulation. - Kiosk Mode: Ensures that only certain features of the devices are accessible and the rest are hidden/unavailable for usability/security reasons - Knowledge Base: Information repository that provides a means for information to be collected, organized, shared, searched and utilized. Allows customers to get answers to common questions. - Knowledge Base/Ticket Integration: Integrates knowledge base articles into a ticket. - Live Chat: Ability to chat online in real time - Localization Automation: Adapt content to display differently based on viewer location - Location Tracking: Identify the physical location of an individual, asset, device, etc. - Lockdown Management: Restrict the kiosk's functionality to a single or set of pre-approved applications with limited user access to specific features - Maintenance Management: Manage, maintain and track the performance of assets and equipment - Maintenance Scheduling: Schedule predetermined or ad hoc maintenance services and labor requests - Meeting Management: Manage the process of planning and scheduling meetings, including agenda creation - Mobile: Allows employees to view pay stub and W-2 information via a smartphone app or mobile optimized website. - Mobile Access: Access software remotely via mobile devices - Mobile Asset Inventory: Create an inventory of a company's mobile assets. - Mobile Content Management: Creating, updating, monitoring accuracy, and ensuring brand consistency for all materials distributed to mobile devices. - Mobile Device Access: Allows mobile device access to provide support or connect to your computer from anywhere. - Mobile Device Management: Control, secure and enforce policies on mobile devices such as smartphones, tablets etc. - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi - Session Handling: Provides multiple technician support simultaneously. - Multi-app mode: Allows to lock a device into a specific set of apps - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Monitor Support: Allows users to switch between multiple end users‚Äô monitors with a single click. - Multi-OS Support: Supports diverse operating systems across several endpoint types. - Multi-platform support: Supports real-time data ingestions and updates in the cloud or on-premises. - Multi-step Planning: Ability to break down and plan multi-step processes - Multi-Systems Support: Supports differing operating systems and mobile devices - Multiple Monitor Access: Access multiple screens from one centralized location - Multiple User Accounts: Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service - Natural Language Interaction: Allows users to give natural-language instructions for browser-based tasks. - Network Monitoring: Tracks and makes accessible data on the health of servers and other network components. - Network Security: Prevent and monitor unauthorized access, misuse, modification, or denial of a computer network and network-accessible resources - Network Wide Management: The ability to manage all patches within a network - Notifications: Reliably and visibly notifies the desired audiences of the latest product updates and directs them to the relevant documentation. - Offline Access: Ability of websites, web applications, or mobile applications to function without an active internet connection - Onsite Printing: Print tickets, receipts, and other information on location - Order Entry: Entering, storing, and transmitting electronic and/or online orders, tests and other services for all types of industries - Password Management: Generate and store passwords in an encrypted database and assist in retrieving lost or forgotten passwords - Patch Management: Install software updates and bug fixes remotely - Patch Prioritization: Determine which patches should receive immediate attention - Patch Testing: Test patches before deployment to mitigate security risks - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Phishing Protection: Identify phishing emails - Point of Sale (POS): Accept and process customer payments for products or services using hardware and software - Policy Management: Create, manage, and track policies and procedures within an organization - Print Management: Helps control, track and monitor printing processes - Prioritization: Arrange tasks based on the level of priority or urgency - Proactive Assistance: Uses webpage, tab, browsing session, or selected text context to generate responses and suggestions - Problem Management: Identify and solve underlying cause of incident(s), and prevent future incidents from occurring - Procurement Management: Organize and manage all processes/procedures involved in purchasing goods and/or services - Project Management: Plan and coordinate all the resources, costs and time needed to execute assignments - QR Codes: Matrix barcode that stores information - Real-time Alerts: Receive notification of issues as soon as they occur - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Chat: Engage in direct, instant messaging with customers, users, etc. - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Regulation Compliant: Ensures that employees mobile devices are compliant with business regulations and requirements - Release & Deployment: Planning, coordinating, and executing the deployment of software or system changes into a live or production environment - Remediation Management: Identify and orchestrate execution of actions needed to restore systems to optimal conditions - Remote Access & Monitoring: Control system behavior and appearance, and access and report on system status/health from a distant location - Remote Access/Control: Access work applications remotely, for when working away from the office and/or traveling - Remote Monitoring & Management: Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications - Remote Printing: Print remote documents from multiple devices - Remote Reboot: Remotely wake, restart, and install applications on sleeping devices. - Remote Update/Installation: Deploy updates or install new software remotely - Remote Wipe: Remotely delete data from devices without needing physical access - Remote Wiping: Remotely clears all data from compromised devices. - Reporting: Empower brands with an intelligent reporting tool and dashborads to provide visibility into number of viewers, likes, number of asked questions, and chat entries, total number of clicks, CTR, and entire stream health - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting and Alerts: Creates custom reports and alerts about security updates, existing or upcoming software licenses, data access, and more. - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Requisition Management: Review, approve and cancel requests for goods/services to be purchased - Risk Assessment: Initiate collection and analysis of known risks - Risk Management: Process of identifying, evaluating, mitigating, addressing and reporting on potential risks or uncertainties - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Scheduled/Automated Reports: Set a time to generate routine reports automatically - Scheduling: Plan availability and assign specific time slots for tasks and resources - Screen Recording: Record and save a video file of what is happening on a computer screen - Screen Sharing: Digitally share screen view with others - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Secure Browsing: Allow or block access to specific domains and individual pages - Secure Data Storage: Securely stores data to prevent data loss or breaches - Secure Login: At least a username and password is required to access the system - Security Auditing: Systematic evaluation of the security of a company's overall security system and situation - Security Management: Manage and control the security aspects of an organization's digital assets, resources, and operations - Security Tools: Includes firewalls, intrusion detection, and network-based antivirus programs to provide security against online threats - Self Check-In/Check-Out: Check-in and out via a mobile device or kiosk - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Server Monitoring: Continuously scan servers on a designated network to monitor health and search for any irregularities or failures - Service Catalog: Database containing accurate and up-to-date information on all operational services - Service Level Agreement (SLA) Management: Set and monitor service level agreements to ensure timely response and resolution - Service Management (Issue Prioritization): Analyzes operational data to proactively identify and prioritize IT issues. - Session Recording: Record active support and chat sessions for auditing and training - Session Transfer: Transfer a support session to another team member - Single Sign On: Allow users to access multiple services after entering their login credentials once - Single-app mode: Allows to lock a device into a specific app - Software Asset Inventory: Create an inventory of a company's software assets. - Software Management: Allows businesses to manage the software installed on their devices. - Spam Blocker: Filters used to determine different types of malware threats - Spam Quarantine: Feature in email systems that identifies suspicious or unsolicited emails and holds them in a separate folder for review or deletion - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Status Tracking: Track the status over time for a request, process, asset, or transaction - Supplier Management: Manage all supplier data and operations - Support Ticket Management: Allow customers/users to submit support queries and service requests - Surveys: Allows users to create and send out surveys to customers to determine net promoter scores and other key satisfaction information. - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Synchronization Scheduling: Create a schedule when files and folders are synchronized - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Task Management: Create, manage and track all task activities and progression - Task Scheduling: Track and manage the scheduling of tasks - Templates: Sample files or documents that could be customized as needed or used as is - Third-Party Integration: Addition of necessary external data, applications, tools, or features - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Threat Protection: Protect incoming and outgoing communications against malware, spam, display spoofing, and other threats - Ticketing: Customize, sell, and distribute tickets - Time Tracking: Measure and track time including hours worked and paid time off (PTO) - Touch Screen: Interactivity between software and users by touching areas on the screen of display devices - Tracker Blocking: Blocks third-party trackers from collecting user data. - Troubleshooting: Take actions to troubleshoot issues for networks, devices, etc. - Two-Factor Authentication: Extra layer of security that requires not only a password and username but also something specific to that user - Two-Way Audio & Video: Presenter can see and hear participants and vice versa - Unattended Access: Manage computers located anywhere without the remote customer present at the other end - Uptime Reporting: Track the availability time for a designated network or website over a given period of time - Usage Information: Offers visibility into employee mobile device activity - Usage Tracking/Analytics: Track and interpret metrics on the usage of company resources - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - User Session Management: Maintain and control user sessions (including session tracking, timeouts and termination) in a web application or system - User, Role, and Access Management: Grant access to select data, features, objects, etc. based on the users, user role, groups, etc. to both internal and external users. - Vendor Management: Ability to track and store all vendor-related information, such as contacts, services offered, terms, etc. - Video Conferencing: Connect with meeting participants remotely over video - Video Support: Supports various video file formats - Visitor Tracking: Track visitors and purpose of visits - VPN: Extend virtual private network over public networks to enable protected information exchange - Vulnerability Scanning: Discover patch statuses and vulnerabilities - Vulnerability/Threat Prioritization: Classify levels of threat and organize actions based on priorities - Webcam Protection: Prevents unauthorized access to web/device camera - Whiteboard: Allows multiple users to simultaneously annotate on a digital whiteboard - Whitelist: Implements whitelist policy to easily and securely deploy recommended or required applications - Whitelisting/Blacklisting: Control system access and/or deliverability for applications and email addresses - Wireless Internet Access Control: Control and manage access to wireless networks - Wireless Troubleshooting: Take actions to resolve performance issues for devices wirelessly - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.4 (214) 4.4 Based on 214 reviews ## Pricing Value for money 4.3 (153) Free Trial [View pricing plan details](https://www.capterra.com/p/249584/GoTo-Resolve/pricing/) Starter $29.00 Flat Rate,Per Month It includes: - Starting at 25 endpoints; unlimited agents - Remote Monitoring & Management - Remote Support - Remote Session - Unattended Remote Access - AI-Enhanced Knowledge Base - Terminal Access - Background File Manager - Screen Blanking Growth $55.00 Flat Rate,Per Month It includes: - Starting at 100 endpoints; unlimited agents - Remote Monitoring & Management - Remote Support - Remote Session - Unattended Remote Access - AI-Enhanced Knowledge Base - Terminal Access - Background File Manager - Screen Blanking - Desktop Remote Support License - Mobile Remote Support License - Incident Management - AI-powered Self-Service - Session Collaboration & Transfer Advanced $78.00 Flat Rate,Per Month It includes: - Starting at 25 endpoints; unlimited agents - Remote Monitoring & Management - Remote Support - Remote Session - Unattended Remote Access - AI-Enhanced Knowledge Base - Terminal Access - Background File Manager - Screen Blanking - Desktop Remote Support License - Mobile Remote Support License - Incident Management - AI-powered Self-Service - Session Collaboration & Transfer - Device Monitoring & Alerts - Windows Patch Management - AV Management - Asset Management - Remote Execution Complete $94.00 Flat Rate,Per Month It includes: - Starting at 25 endpoints; unlimited agents - Remote Monitoring & Management - Remote Support - Mobile Device Management - Remote Session - Unattended Remote Access - AI-Enhanced Knowledge Base - Windows Updates - Terminal Access - Application Updates - Background File Manager - Screen Blanking - Automatic Scheduling - Desktop Remote Support License - Mobile Remote Support License - Incident Management - Self-healing Alerts - AI-powered Self-Service - Custom Helpdesk Domain - Session Collaboration & Transfer - Device Monitoring & Alerts - Windows Patch Management - Onboarding Manager - AV Management - Asset Management - Remote Execution - Application Patching - Patch Management Policies - Self-Healing Alerts - Problem Management Value for money 4.3 (153) 4.3 Based on 153 reviews ## Integrations [ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[ Freshservice](https://www.capterra.com/p/132997/Freshservice/)[ JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/)[ ConnectWise PSA](https://www.capterra.com/p/107931/ConnectWise-Manage/)[ Acronis Cyber Protect](https://www.capterra.com/p/237140/Acronis-Cyber-Protect/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.2 (152) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.2 (152) 4.2 Based on 152 reviews ## User reviews Overall rating 4.4 Based on 216 reviews Filter by rating 5(120) 4(74) 3(16) 2(4) 1(2) Mentioned topic Sorted by most recent Jen F. Consulting Cosmetics ### "Confidently You" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 27, 2026 My experience was pleasant and helpful. I was able to navigate the system with ease so that I could get to work. Pros It was helpful to resolve my work issue that I had so that I could go to work. I love working from home and this was a life saver. Cons I honestly do not use it enough to have any real love hate feeling about it. I did not have any real negative feelings about it. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. William B. IT Director Wholesale ### "Solid choice for remote support and endpoint management " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 August 17, 2026 overall, it is a great remote support and management tool, with many additional options and features that we did not fully take advantage of. I think these is also good name recognition, so people know and trust GoTo and it's many iterations Pros We needed a remote solution for an IT helpdesk , to facilitate remote screen sharing. i can quickly create a remote support session, and generate an email link , or provide an access code for the end user needing support. Cons I found that while it supposed to work with MacOS, i encountered numerous issues when using this product for remote support for Macs. This is not necessarily the fault of LogMeIn, i found that the MacOS often blocks functionality of the software, and this adds additional time walking end user through steps to resolve that. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Mai M. Managing Director Hospitality ### "Safe & Secure with LogMeIn" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 28, 2026 It's been a super powerful tool for our team to use with all clients across the country. It provides the added layer of security that our clients have come to expect from us. Pros I work with clients that have strict parameters and guidelines with their remote access and LogMeIn gives them the confidence to work with me anytime from anywhere. Cons I needed some help onboarding but once I adopted the platform and really got familiar, I have found it incredibly easy to use! Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Topher N. Infrastructure Manager Marketing and Advertising ### "Good RMM for the price" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 December 10, 2025 As a basic RMM that doesn’t break the bank, Resolve works well. If you want or need more features, you may want a more robust option. Pros Quick and easy setup to start receiving help desk tickets and provide remote support. Includes remote scripting, device inventory, and SSO. Cons Though it does save money by doing so, many standard RMM features, such as automations based on alerts, are only included as additional upgrades. Asset inventory is being actively developed but still needs some polishing in regards to managing duplicate entries. Alternatives considered [NinjaOne](https://www.capterra.com/p/184229/NinjaOne/) Reasons for choosing LogMeIn Resolve Pricing was friendlier to the allotted budget. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User President Pharmaceuticals ### "Ease of use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 10, 2025 Was easy to understand and resolved my issue quickly. I used log me in for years and the software and the are great. Pros Able to understand agent. Many times you place calls in or even chats and you can not effectively communicate with the either and if the call . This was not the case for the resolve team. Cons Wait time was in a timely manner but could have been slightly quicker but was happy with service that I had Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. HG Hillel G. Director of Implementation Hospital & Health Care ### "Great for diagnoses and resolution" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 3/10 October 13, 2025 Pros This definitely helps solves customer issues and allows us to help diagnose and resolve those specific issues. Cons There are some features i would love to be added in but at the moment it seems its works pretty well. Alternatives considered [Take Control](https://www.capterra.com/p/242258/Take-Control/) Reasons for choosing LogMeIn Resolve Trying out some of the alternative softwares Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AA Angie A. Service Coordinator Hospital & Health Care ### "Live Tech Support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 3, 2025 I have had to use this service many times when I can’t fix a problem on my computer and I need expert advice I submit a request with them and they help me. Pros I love how you can get help by letting a tech person log into your computer and fix it for you. Especially when you have tries and you don’t know what you are doing Cons I love it. There is nothing that I don’t love about it. It is all very helpful, I don’t know what I would do with out it. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JS Josh S. IT Coordinator Legal Services ### "Great tech tool for assisting clients and staff" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 22, 2025 Pros Very convenient tool to assist clients and staff with PC and device issues and critical updates remotely Cons Console sometimes can become unresponsive; migration tool leaves a lot to be desired when switching over. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AM Agus M. Application Specialist Education Management ### "reliable tool to help users in need of remote support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 May 11, 2025 I am quite satisfied with this tool when we need access to users computer, it gets the job done Pros Ability to remotely control client computer to resolve issues. Cons I am not sure at the moment as I only use this to resolve things remotely. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TB Tonia B. Director of IT Non-Profit Organization Management ### "Logmein Resolve Review" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 May 6, 2025 Logmein Resolve is good tool for quick remote access into a customer's PC but often the site will not load due to the links resolving to the EU. Pros Logmein Resolve offers Quick remote access to assist customers in real time Cons It often resolves to websites outside of the US and is blocked by the system Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/249584/GoTo-Resolve/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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