# Page 2 | LogMeIn Resolve Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is LogMeIn Resolve the right Remote Support solution for you? Explore 214 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/249584/GoTo-Resolve/reviews --- LogMeIn Resolve 4.4 (214) [View alternatives](https://www.capterra.com/p/249584/GoTo-Resolve/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 19th, 2026 # Page 2 - Reviews of LogMeIn Resolve ## Showing most helpful reviews Showing 26-50 of 214 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use ND Nicolas D. Informaticien Consumer Services Used the software for: 6-12 months ### "Produit excellent prix élevé " November 9, 2024 4.0 Bon produit d assistante et de prise en main utilisateur Pros La gestion d’incident , résolution prise en main création de groupe déploiement facile de client Cons Avant il y avait GoTo assist on ne peut plus séparer les éditions Review Source JB Jeremy B. Csr Automotive Used the software for: Less than 6 months ### "Easy to use " October 2, 2024 5.0 I have been using this app for 2 months and it has been easy to use with my cell and the computer app Pros The ability to contact customers with my cell and not let them get my personal number and be able to turn it on and off Cons Forgetting to turn it off and get calls when off work Review Source GH Guillermo H. mamagement Apparel & Fashion Used the software for: Less than 6 months ### "I use GoTo Resolve to keep track of all my customer support tickets in one place." October 20, 2024 5.0 Pros The software is user-friendly and helps me efficiently manage customer requests. Cons I wish there were more customization options for ticket organization and reporting capabilities. Alternatives considered [AnyDesk](https://www.capterra.com/p/149595/AnyDesk/) Reason for choosing LogMeIn Resolve we tought it was a more complete solution Switched from [Splashtop](https://www.capterra.com/p/162972/Splashtop-Business-Access/) We wanted to try a new solution to see if there was better options on the market Review Source MT Mark T. Owner Arts and Crafts Used the software for: Less than 6 months ### "Great Remote Management Tool" January 10, 2025 5.0 Great tool. Love the mobile device management option Pros Seamless remote access and user friendly interface Cons Poor Apple device support. A little pricey compared to competitors Review Source AZ Ana Z. It Administrative Consumer Electronics Used the software for: 1-2 years ### "I use GoTo Resolve to manage and track customer issues efficiently and effectively. It's been a game changer for our team!" August 16, 2024 3.0 Pros The customizable ticketing system and real-time reporting are excellent features. It's made our workflow so much smoother. Cons The user interface could use some improvement to make it more intuitive. Also, the mobile app needs more functionality and better navigation. Review Source AF Adrian F. CTO Consumer Goods Used the software for: 1-2 years ### "GoTo Resolve is my go-to for managing customer support tickets and streamlining communication with clients." September 19, 2024 3.0 Pros The software is user-friendly and has helped improve our response time to customer inquiries. Cons There is room for improvement in the reporting and analytics features, which would be beneficial for tracking performance and identifying areas for improvement. Review Source AN Alex N. System Analysis Construction Used the software for: 1-2 years ### "Excellent IT support tool" December 6, 2023 4.0 Positive, GoTo Resolve has made it easy for me to provide remote assistance to users and where when I'm anywhere. I was very easily able to get it to run on my smart phone allowing me to quickly solve a IT issue at work while in the middle of a road trip. Pros GoTo Resolve offers me a lot of tools to manage our company's IT resources and provide real time support to our users. Having information such as what operating system a computer is running, who is currently logged in, and what the computers resource usage is on my control panel has been a great help in providing support. Cons The two biggest issues I've encountered is GoTo Resolve is a bit more resource hungry when providing remote support compared to other remote desktop solutions. Some of our older machines run extremely slowly when I'm using it to remote in. Additionally if the GoTo Resolve client on a machine decides to stop it can be a pain instructing a user how to restart it and is usually easier to tell them to reset the entire machine. The GoTo Resolve client handles users changing poorly which is usually when the client crashes. Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) GoTo offered to demo their technology to use and offered us a great deal in which they paid our remaining contract with our previous remote support supplier while offering us a significantly cheaper yearly rate. Review Source MG Manuel G. Helpdesk Coordinator Information Technology and Services Used the software for: 1-2 years ### "GoToResolve will give your team the leverage and flexibility all IT teams need" May 2, 2023 5.0 I am very pleased with the product, and hope to continue using it. My team has adapted to its capabilities, and many of us feel its the right tool for us to have. This day and age, a secure remote software is a necessity for any growing IT team. Pros I first came across this product when we were shopping for a more secure and budget friendly solution, in order to provide remote tech support for our student body and employees. GoToResolve has been a phenomenal tool and our technicians say its very user friendly and fluid. Cons One thing that I did not like, is its ticket system. I manage our current platform (Freshdesk) and have been looking for alternatives. I really hoped GoToResolve would fit all of our needs, because I would love an "All in one" solution. Perhaps in the future they may bring a more robust ticket system. Alternatives considered [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)[Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) Reason for choosing LogMeIn Resolve We needed a secure product that would allow us the capability of being able to manage domain enabled endpoints, as well as off campus endpoints. Review Source jF jake F. Program support Telecommunications Used the software for: 1-2 years ### "Unsatisfied with the software performance" July 5, 2023 3.0 I would rate it an 8 out of 10. As someone familiar with IT services, I understand that no software is perfect and there may always be bugs that require fixing. Pros After successfully saving our client's computer on GTR, we gained convenient remote access and deeper control. Now, we can use the command prompt without needing the client's cooperation. Cons Saving and installing files on a client's computer can sometimes be challenging. Occasionally, the installation may not work, while other times it will function properly. Review Source MS Mike S. IT Administrator Mental Health Care Used the software for: 6-12 months ### "Decent product, lots of bugs, support non-existent" June 23, 2023 4.0 It's been messy, this is the 3rd time we have tried GoTo Resolve. First time failed, support couldn't get us past step 1 on ticket system, so we canceled. Second time was a free trial that went south. This is the third try and we paid for it in March and still don't have it up and running yet. Takes way too long to setup, you're on your own as support is useless, so it's better than GoTo Assist, but not as good as others like Ninja but it's way cheaper than some others so you get what you pay for. Pros I like what was described to us as a selling point, ticket system, integrated with Teams, inventory management, ease of use, etc. Cons It's a task getting it implemented, we have a free trial account that cannot be deleted so we cannot contact support and open a ticket as it wants us to pay even though we have paid several thousand dollars up front for the year. It's not easy to configure, the ticket system is iffy at best and they don't even know how to help you configure it themselves. Alternatives considered [NinjaOne](https://www.capterra.com/p/184229/NinjaOne/) Reason for choosing LogMeIn Resolve Pricing and promised, but so far only the pricing held true. Review Source JG Jenny G. Systemintegrator Information Technology and Services Used the software for: Less than 6 months ### "Es gibt noch viele Fehler auszubessern" June 13, 2023 2.0 Pros Das Programm ist recht übersichtlich, sobald man Gruppen für die Geräte eingetragen hat. Cons Es gibt noch immer viel was nicht funktioniert:- Sitzungen beenden sich nach einem recht kurzen Zeitraum von selbst- Wenn man zwischen Sitzungen hin und herwechselt wird eine der Sitzungen immer neu geladen, was teilweise sehr lange dauert- Teilweise startet der Dienst nicht korrekt, was dazu führt dass man nicht auf das gewählte System zu greifen kann. Besonders bei Serversystemen ist das ungünstig, da man anderweitig auf das System zugreifen und den Dienst neu starten muss- Gelegentlich wird das Programm nicht korrekt auf dem Endgerät installiert. Die Installation wird ausgeführt, aber das Programm ist dennoch nicht auf dem Rechner. Erst bei erneuter Installation taucht es auf- Innerhalb einer Remote Sitzung gibt es oft Probleme mit Sonderzeichen wie @ oder \\ da sie sich nicht eintippen lassen- Bei der Nutzung der Browserversion gibt es für Firefox oft das Problem, dass die Zwischenablage trotz gegebener Berechtigungen nicht möglich ist. In Chrome scheint dieses Problem seltener aufzutreten- In sämtlichen Browsern wird bei der Option zur "Daten Verwaltung" lediglich ein leeres Fenster statt dem Dateimanager geöffnet. Eine Übertragung von Daten ist so nicht möglich Reason for choosing LogMeIn Resolve Zuvor haben wir Goto Assist genutzt, was auch oft gut funktioniert hat. Doch mit Auslaufen dessen, mussten wir uns eine neue Fernwartung suchen und haben uns für Goto Resolve als Nachfolger entschieden. Leider haben wir mit dem Wechsel viele Probleme gehabt, die sich teilweise seit Monaten noch nicht geklärt haben. Review Source MT Marek T. CEO Financial Services Used the software for: 6-12 months ### "GoTo Resolve Review" May 31, 2023 5.0 The software offered a comprehensive ticketing and incident management solution that streamlined support processes. The customizable ticket fields and workflows allowed for adapting the system to specific business requirements, improving efficiency and productivity. The integration with knowledge base articles facilitated quick access to relevant information, enabling efficient issue resolution. While the reporting and analytics options were somewhat limited, the software provided a solid foundation for tracking and managing support tickets. Pros One of the things I liked most about GoTo Resolve was its robust ticketing system and incident management capabilities. The software provided a centralized platform to track and prioritize support tickets efficiently. The ability to customize ticket fields and workflows allowed for tailoring the system to specific business needs. Additionally, the integration with knowledge base articles and documentation made it easy to access relevant information and provide quick resolutions to customer issues. The collaboration features, such as internal notes and assignment tracking, further enhanced team productivity and communication. Cons One aspect I liked least was the limited reporting and analytics options. Although the software provided basic reporting functionalities, there were certain instances where more advanced analytics and visualizations would have been beneficial. Having more flexibility in generating custom reports and gaining deeper insights into ticket trends, agent performance, and customer satisfaction metrics would have added value to the overall experience. More robust reporting capabilities would have enabled better decision-making and continuous improvement of support operations. Review Source PC Paul C. Systems Administrator Oil & Energy Used the software for: 6-12 months ### "GoToResolve - a good step forward from GTa" April 27, 2023 5.0 definitely a step forward from gotoassist with the added features Pros the new features are great and do make life somewhat simpler Cons the added password popup for admin features, but hey, its an extra security step so good really Reason for choosing LogMeIn Resolve sales pitch offered to us was impressive and we liked the features Review Source SB Steve B. Director Information Technology and Services Used the software for: 6-12 months ### "Migration from GoToAssist" June 13, 2023 4.0 Pros The file transfer option is a bit more intuitive than GoToAssist (GTA), and the amount of information presented about the remote system is quite helpful. With the new Patch Management screen we can see what remote systems require updates easily (though we don't install them via GoToResolve). Cons Certain areas of the system do not work consistently, such as Alt-TAB, when connected remotely. Several features which were in GTA are not present within the product, such as Group Name in reporting download, ability to install during an Attended Session, option to remotely power on a PC (though this was intermittent with GTA). We have also found that the product is not as stable as GTA and often times out a session or fails to connect, for no reason. The process for a user to download and install an Attended Session is not as intuitive and simple as GTA. The inability to allow multiple support staff to join the same Unattended Session. Alternatives considered [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[AnyDesk](https://www.capterra.com/p/149595/AnyDesk/) Reason for choosing LogMeIn Resolve We had been using GTA for many years and liked the product. Review Source EZ Edwin Z. Company owner Information Technology and Services Used the software for: 1-2 years ### "The best of Goto resolve" July 21, 2022 5.0 I really like the products,it's value for your money and it's weath per cent. Pros The video and sound quality is super.its a powerful IT innovation tool Cons The is nothing that I least like about it Review Source SR Sarah R. I.t. technician Information Technology and Services Used the software for: 1-2 years ### "A great product" August 4, 2022 5.0 I have really enjoyed using GoToAssist and prefer it over other screen-sharing programs. It is critical for me to use this program when I need to confer with coworkers on an issue and also when I need to file transfer during new builds. Pros I like that this software does everything I need it to and it isn't hard to find the tools I need. Cons The only thing I don't like is that if I switch users on the computer I am connected to sometimes I have to disconnect and reconnect to the customer because for some reason logging back into the admin profile goes to a reconnecting screen that never connects. This only happens when switching between profiles. Review Source AS Ankit S. Applications Engineer Mechanical or Industrial Engineering Used the software for: 2+ years ### "Faster and Safer" April 26, 2023 5.0 Overall, GoTo Resolve is a powerful software solution that can help organizations improve their customer service and IT support capabilities. Its ease of use, reliability, and advanced features make it a popular choice for companies of all sizes. Pros The software is built on Citrix's secure, high-performance infrastructure, ensuring that support sessions are fast, stable, and secure. It also offers 24/7 support, so users can get help whenever they need it. Cons software's user interface is too simplistic and lacking in advanced features. Review Source HC Haresh C. Warehouse Executive Warehousing Used the software for: 2+ years ### "One of the Best helpdesk solution" January 14, 2023 5.0 It provides quick resolution to respective ticket by number of features like remote acccess, screen sharing, chatting etc. Which improves productivity and reduces workload. Pros It provides ticketing system along with remote support features which helps to resolve tickets quickly.Admin can chat, take remote access of any system to resolve issue for respective ticket efficiently. Cons I think it is one of the best solution to raise and resolve ticket by taking remote access of system which helps to track tickets more efficiently. So nothing to dislike from my side. Review Source DR Dwight R. IT Sports Used the software for: 6-12 months ### "GoTo Resolve - HelpDesk Review" May 4, 2023 4.0 Pros The remote session aspect seems to run well and it is easy to elevate the session as an admin, switch between monitors, and use the chat while in the session. Cons When remoting into Macs, the first session doesn't work 50% of the time, it gets stuck connecting. To get around this, I always start a session, end that session, start a 2nd session, and then send that invite to the user. By doing this, I have no issues. Review Source YagneshKumar P. Software Engineer Hospitality Used the software for: 6-12 months ### "Great Supporting tool via remote" December 13, 2017 4.0 Ability to transfers files, record sessions, connect more than one end-user, chat option to take notes for the issues and much more Pros Go to Assist offers a wide variety of feature, First; with unlimited live end-user support- with one click i am able to convert a phone session with a customer into an online support session. Secondly, Session Reporting where i am able to jot down notes during the session, track my time spent, and more importantly record my session and download them for archiving and training purposes. Third, I am able to transfer files securely to my customer's pc and diagnose the issue. Fourth, GoToAssist has a dynamic remote support, where it enables multi-sessions for up to eight customers at a single time, transfer, files and reboot/reconnect if need be. Last but not Least, GoToAssist offers a trail version for users who want to test the software. Cons The lack of support, There were times when i had questions about the new features or even basic support for GoToAssist but thier customer support isn't sufficient to respond back in time, or it takes time for them to return to my messages via email. Review Source GND Gwen Nicole D. Technical Support Representative Outsourcing/Offshoring Used the software for: Less than 6 months ### "GTR - Highly recommended to use" May 5, 2023 5.0 All in all, everything is good. It's really easy to use but can be challenging to people that are not tech savvy as they say. But it is highly recommended to use this app when doing a remote session. Pros After the unattended has been given GTR is much better, it is really to use and allows you to easily do a remote at ease Cons A little bit hassle to set up if another user is not tech savvy but everything should be good for other people's use. Review Source Shae J. Human Resources Director Computer Software Used the software for: 2+ years ### "Premier Desktop Remote-in Application" December 12, 2018 5.0 Pros Quick and easy to learn with minimal to no learning curve for new users. Same goes for end-users when working with clients. Easy to navigate and open several sessions allowing a single user to simultaneously remote into multiple computers. This product has been integral in troubleshooting issues for clients, updating our software solutions remotely, looking at computers specs and watching client daily operations to allow for effective communication. Cons No cons to report at this time. As I'm always looking to reduce costs, I regularly look at other vendors. I have not been able to find a comparable product at a lower price point. As such, we will be sticking with GoTo Assist for the foreseeable future. Review Source Giridhar S. Campaign Executive Information Technology and Services Used the software for: 2+ years ### "best of the best cloud based remote desktop Tool" March 28, 2019 5.0 I have been using GoToAssist to provide technical support to my clients mostly and it helps me a lot in resolving all the issues in real time as it's a cloud based remote desktop tool. I was using this tool since 2012 and as of now resolved nearly more than 5000 customer and clients technical issues without any delay. Thanks a lot to this tool as it's always helps me a lot in delivering customer's business on time :) Pros The Most I like in GoToAssist is: 1. We can easily connect using remote desktop and secure 2. We can Access and Control unattended computers 3. Can Send files using this tool 4. Can Control PC and Apple MAC computers 5. Inbuilt Chat option 6. Real time customer Support Cons If I can get it for free for a lifetime then there'll be no dislikes about this tool :D Review Source DM Dinesh M. IT Helpdesk Financial Services Used the software for: Less than 6 months ### "Highly Secure " May 5, 2023 4.0 it is highly secure and others cannot take control because of support KeyIn poor network the site is not connecting and to download it takes timeOver all its good to use but cut, copy, pasting the file is difficult compared to other remote software Pros it is highly secure and others cannot take control because of support Key Cons In poor network the site is not connecting and to download it takes time Review Source Marvin P. Computer Technician 1 Used the software for: 2+ years ### "we use this at work for all of our remoting. Works great and has good usable features as well." July 23, 2018 4.0 Great software, great featuers, a bit on the pricy side! Best benefit is the abuilty to send and receive data such as programs and or error logs. Pros This is our go to software for work. Obviously we use the for on demand customer service, but we also use it when we need to remote into a computer or server unattended. One of the great things about this software is the ability to send and receive files during the remote session, making it easy to install software or download log files when troubleshooting issues. Cons its a bit pricy, we've even discussed moving to an in house platform for remote software, but some of the features you get with GoToAssist are just not available with in house solutions. Review Source Similar Products Featured ## Related categories [Issue Tracking](https://www.capterra.com/issue-tracking-software/)[IT Management](https://www.capterra.com/it-management-software/)[Remote Desktop](https://www.capterra.com/remote-desktop-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.