# Page 3 | LogMeIn Resolve Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 3 - Is LogMeIn Resolve the right Remote Support solution for you? Explore 214 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/249584/GoTo-Resolve/reviews

---

LogMeIn Resolve

4.4 (214)

[View alternatives](https://www.capterra.com/p/249584/GoTo-Resolve/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated April 1st, 2026

# Page 3 - Reviews of LogMeIn Resolve

## Showing most helpful reviews

Showing 51-75 of 214 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Marvin P.  
Computer Technician 1  
  
Used the software for: 2+ years

### "we use this at work for all of our remoting. Works great and has good usable features as well."

July 23, 2018

4.0

Great software, great featuers, a bit on the pricy side! Best benefit is the abuilty to send and receive data such as programs and or error logs.

Pros

This is our go to software for work. Obviously we use the for on demand customer service, but we also use it when we need to remote into a computer or server unattended. One of the great things about this software is the ability to send and receive files during the remote session, making it easy to install software or download log files when troubleshooting issues.

Cons

its a bit pricy, we've even discussed moving to an in house platform for remote software, but some of the features you get with GoToAssist are just not available with in house solutions.

Review Source

VR

Verified Reviewer  
IT Support  
Information Technology and Services  
Used the software for: 1-2 years

### "GotoAssist makes our job a lot better and convenient "

January 22, 2021

5.0

Overall I'm very satisfied using this app. This helps us a lot when dealing with urgent issues on clients computer. App has also a lot of features that greatly benefits us

Pros

This remote tool can perform multiple tasks, that's why this is very convenient tool for me specially in IT support dealing with many devices

Cons

Just a little things needs to improve. On my case, I'm using android application of GotoAssist as well, sometimes when switching back to home screen of phone, GoToAssist app tends to automatically logout.

Alternatives considered

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

Reason for choosing LogMeIn Resolve

GotoAssist is a lot cheap with great features including multiple remoting, file transfer etc.

Review Source

JT

Joe T.  
Help Desk Coordinator  
Computer Software  
Used the software for: 2+ years

### "Simple, Easy-To-Use Remote Support Tool. No Bloat, No Problems."

August 15, 2017

5.0

Remote support at a decent price per support agent, an easy-to-use tool, with some customizable options, but definitely some things missing that can be improved on. No bloat at all, the servie runs nicely on the remote user's PC or Mac, and I'm easily able to support and help the user with their problem. The product doesn't get in the way, and that's the best part.

Pros

There are many remote support tools, but GoToAssist is the simplest of all the tools. There's no bloatware, like other 'team viewing' software, there's just a simple installer for both agent and user. The usability makes it something that I can use every single day, as well as all of my team too. I've never had a disconnection based on the software, only on the user's connection speed being an issue. The best part is that it's almost completely seamless with yoursupport business.

Cons

It may sound silly, but I'd like a way to keybind an F-key or something to a "Start Support Session", and having the support URL saved to my clipboard automatically when a new session is started. It's the little things, but there's not much to complain about with GoToAssist.

Review Source

Paul B.  
Technology Coordinator  
Aviation & Aerospace  
Used the software for: 2+ years

### "I have used several remote control packages and this is one of, if not the best, I've ever used. "

July 2, 2018

4.0

Ease of use and ease for users to allow me to connect. I like the unassisted option that makes it easier for me to work on systems during peoples off hours but doesn't compromise their login credentials.

Pros

It's easy to setup new users and easy to use. When I have to connect in with someone I don't have unassisted access to their system it's easy for them to follow the on-screen prompts to allow me to connect.

Cons

Sometimes, not very often, I've had issues with updates causing issues with certain other software on systems that I connect to. I wish it were easier to "rollback" an update to an earlier version so they could have time to create a patch - which they have done for me in the past.

Review Source

lM

lionel M.  
RESPONSABLE SERVICE INFORMATIQUE  
Accounting  
Used the software for: 6-12 months

### "go to assist VS go to resolve"

June 13, 2023

3.0

Pros

la gestion et la classification des ticket et l'intégration à TEAMS est pratique

Cons

la prise en main à distance et moins facile à utiliser que l'était go to assist pout la prise en main sans surveillance go to resolve ne fonctionne pas sur des client en Windows 7 se qui peut encore arriver

Reason for choosing LogMeIn Resolve

je n'ai pas choisi, le service commerciale m'a proposé de basculer mon abonnent vers Go to resolve

Review Source

VR

Verified Reviewer  
Tech Support Engineer 1  
Computer Hardware  
Used the software for: 2+ years

### "Good app for remote support"

April 15, 2021

4.0

Overall, it is a good experience, it works for what it was created, but it has a room for improvement to raise the customer experience and the user experience as well.

Pros

It works perfectly for the purpose created, supporting the customers remotely. One of the main things I like is when you restart the customer's computer, this tool let you stay connected when the computer boot up again.

Cons

Sometimes the connection is not so stable. This is an app that must be installed in customer's computer and insert password. With other similar tools goes smoother because there are web app options with no passwords whatsover.

Review Source

TB

Taylor B.  
Senior Systems Administrator  
Civil Engineering  
Used the software for: Less than 6 months

### "lots of bells and whistles, but core functionality isn't polished."

April 26, 2023

4.0

Unpolished. Core remote support functionality needs work.

Pros

The web interface is better than previous goto assist product, and the user-side prompting is better than before. Remote command line access is very nice. The core loop of "IT sends link, user clicks link, IT has remote access" is very nice.

Cons

The remote support feature is slower and laggier than GoToAssist, sometimes to the point where I switch back to the GoToAssist to finish a session. Getting local admin allowed on a remote machine is rough, sometimes it just doesn't work and you've wasted everyone's time. Deployment is rough. No way to automatically place machines in groups with an install flag. AI is not needed, please spend time fixing other issues first.

Review Source

Ifeoma O.  
Developer  
  
Used the software for: 2+ years

### "Our clients love GoToAssist."

July 9, 2018

4.0

Pros

Gotoassist simplifies the process of remotely communication between my organization and our clients and even between the team at work. I am able to screen share with my colleagues at the workplace, comment on files and documents remotely. I see this tool as a better alternative to Google doc. It is easy to setup and install ,and interestingly a lot of our clients have come to accept this tool courtesy our recommendation.

Cons

Requires a fast internet network connection to function quickly and from experience every remote communication tool requires same too.

Review Source

VR

Verified Reviewer  
Support Manager  
Computer Software  
Used the software for: 1-2 years

### "Learning Curve but Stable Product"

October 24, 2018

5.0

Pros

We heavily use this product on a day to day basis, and I have to say, it's very stable. I can count on it to work every time, which is very important when we are trying to get on an angry client's screen. The unattended access feature is easy to set up and easy to access.

Cons

It's weird but there is no clear way to log on and off the desktop application. When setting up a new user and testing their account I had to cancel the tool multiple times from the task manager to get a login screen. The learning curve is a little high, takes a little bit of time to get use to the features and how to use them. I also wish more than one person can enter an unattended session from the unattended access point.

Review Source

Timothy G.  
Network Technician  
Information Technology and Services  
Used the software for: 2+ years

### "Great, dependable remote software"

September 30, 2019

5.0

No lag, no bugs, just a great piece of software that looks and feels just like a Windows RDP session. And the setup process is simple for the admin and the user.

Pros

Of all of the remote software I've used, including Teamviewer, VNC, and Webbex support, this makes it easiest for the end user to join a session and has the nicest user interface for the supporter. You can either direct the user to a simple URl where they will be asked to enter the session code to join a session or, you can send them the direct Url to your session where they simply install the agent and relax. Nothing much to go wrong in the setup process. The sessions feel just like sitting at the computer and mimic the Windows RDP experience. No lag, no bugs, just a great piece of software.

Cons

The price is a bit higher than other solutions and you don't need this if you have a windows environment that is all on the same network or routable via VPN.

Review Source

Chandra S.  
Manager  
Insurance  
Used the software for: 2+ years

### "Will definitely assist"

July 26, 2021

4.0

GoToAssist is a great product for menial tasks. It does what I needed it for, but nothing extra.

Pros

I like that this program allows my help desk technicians to use remote capabilities when assisting their caller. This prevents frustration with the caller and allows efficient resolution..

Cons

This program tends to have slow connection and can take a while when uploading or transferring files.

Review Source

IC

Ian C.  
Systems Analyst  
Construction  
Used the software for: 2+ years

### "Great Product"

May 4, 2023

5.0

Deployment and easy to use. Can see active users if they are on their computer and easy to connect with users to support them remotely.

Pros

easy to deploy. Easy to use. Can see if a user is active before connecting.

Cons

The only con I can think of is that users can uninstall the tool. This should have a password to uninstall.

Review Source

NV

Nimesh V.  
Network Administrator  
Information Technology and Services  
Used the software for: 1-2 years

### "Don't like Goto Resolve"

April 26, 2023

2.0

poor

Pros

reporting.

Cons

very slow and there are times program can not find asset

Reason for choosing LogMeIn Resolve

becase we were using goto assist so we thougut it would be good. but not.....

Review Source

Sumit G.  
Technical Advisor  
Information Technology and Services  
Used the software for: 2+ years

### "LogMeIn"

May 12, 2020

5.0

I have a good experience with LogMeIn. I think it is one of the best softwares for remote connection

Pros

Its capability to seemlessly connect after rebooting the end machine. Also it can collect a lot of info from the console regarding the end machine

Cons

It should have a feature to connect to a machine whenever we want. Like a utility that can be installed on a machine then we can connect to the end machine without need of a user to run anything there.

Review Source

JMA

Jomaica Marie A.  
IT Technical Support II  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "G To Resolve The best than Go to Assist"

May 5, 2023

5.0

So far, I like it a lot and I hope to use it for a very long time.

Pros

It was easy to use and very pretty to look at . I like the color combination and I lie that the other employees that I remote control the PC also trust the product and so it is easy to finish work.

Cons

Sometimes when the internet of the user on the other end is slow. It's not moving any longer. So that is sad.

Review Source

DP

David P.  
IT Server Support Specialist  
Telecommunications  
Used the software for: 2+ years

### "Best remote support app "

January 7, 2020

5.0

We use this to remote in to users workstations in our remote locations to support them. It is easy to use, send them a text, email or Teams message and boom connected and issues solved.

Pros

I love how easy it is to use. Simply send a link to your user in need and go. It is easy to elevate credentials and the unattended support is awesome

Cons

The only downside I see is the limited phone support capabilities. That is more of an issue with apple being greedy then the software as android support is awesome

Switched from

[ISL Light](https://www.capterra.com/p/146892/ISL-Light/)

It was way more cost effective to switch to GoToAssist/RescueAssist. GoTo is easier to use for the end users and our support techs

Review Source

PM

Patrick M.  
Manager  
Warehousing  
Used the software for: 6-12 months

### "GoTo is a great product for admins to control and manage remote computers"

May 4, 2023

4.0

Pros

Very easy to use. Able to setup groups to better define areas of physical locations of PCs.

Cons

A tad difficult to setup. Billing was off too, as GoTo merged with another company when we purchased.

Review Source

KT

Kallie T.  
Customer Technical Support Rep  
Education Management  
Used the software for: 6-12 months

### "Great Product "

April 26, 2023

5.0

Great experience.

Pros

It makes troubleshooting so much easier. Its very easy to use as well.

Cons

I haven't ran into any cons so far when using this product.

Review Source

VR

Verified Reviewer  
Brand and IT Manager  
  
Used the software for: 2+ years

### "We use this for 35 users and we love it. It looks a bit outdated but works well."

March 7, 2018

5.0

Pros

I love being able to add unattended access to all the computers within our organization. It saves us a lot of travel time being able to remote into a machine and fix an issue versus traveling onsite to do a basic repair.

Cons

I use the Mac version mostly and it is lagging far behind the look and feel of the Windows version. They should absolutely upgrade it.

Review Source

VR

Verified Reviewer  
Manager - Technical Services Division  
Computer Networking  
Used the software for: 2+ years

### "Fantastic way to access remote computers!"

July 17, 2018

5.0

It helped our company to become more efficient when providing technical support to our clients.

Pros

This software has everything I need to login and troubleshoot all of my client's computers. It helps us to be way more efficient when providing technical support to clients.

Cons

Occasionally the connection is slow and the remote computer doesn't respond as fast as I would like it to.

Review Source

Rica Mae D.  
Documented-Information Officer  
Construction  
Used the software for: 1-2 years

### "GoToAssist Review"

July 23, 2021

5.0

Pros

GoToAssist works like a charm, providing remote assistance to colleagues has never been that difficult. I like how I can easy setup the tool just by sending a fastsupport link to the user or better if machine has unattended remote support feature. Transferring files and doing live chat is a strong feature that I really liked

Cons

Android mobile app needs further check, sometimes while doing remote session and if you need to go by the home screen, the session will be disconnected and you'll be logged out.

Review Source

Brett S.  
IT Helpdesk Analyst  
  
Used the software for: 2+ years

### "Gret program, does what it's supposed to"

December 7, 2017

5.0

Quick way to repair systems remotely that are not on the domain (Field techs mostly), it gets the job done in most cases.

Pros

IT's fast, can easily share sessions between other technicians to complete a job, and it's reliable on reboot

Cons

Lacks some of the logging/advanced features of other remote software, such as log me in rescue which allows you to customize it a bit more.

Review Source

PF

Paul F.  
Desktop Infrastructure  
Education Management  
Used the software for: 6-12 months

### "Paul's Review"

June 13, 2023

4.0

Go To Resolve is a good remote control tool, simple, easy and does the task. However, trying to manage the licenses in what is a fluid environment is a challenge, we have scenarios such as on going hardware refresh, devices breaking, new devices being rolled out to replace another, making this license process easier would be a huge plus.

Pros

The ease of use to be able to remote devices, with or without users at the device, as long as their is internet available on the target device. Also, seeing device resources in the Go To Resolve admin portal is useful.

Cons

Reporting is limited and a feature which auto cleans up devices, freeing up licenses if they have not been seen for "x" amount of days(to be dictated by the customer).

Reason for choosing LogMeIn Resolve

More cost effective, with similar features.

Review Source

BM

Brandon M.  
IT Systems Engineer  
Construction  
Used the software for: 6-12 months

### "GoTo Resolve Gets The Job Done"

April 26, 2023

5.0

Pros

We previously used GoTo Assist before moving to Resolve. They are essentially the same product, but Resolve has more features like the help desk, file manager, and remote execution. Resolve is easy to work with and connect to an end user's PC to provide remote support assistance.

Cons

I don't have any "cons" with Resolve, but I think it would be nice if it remembered your settings such as sorting the devices in alphabetical order. Another feature that would be useful is for devices that have been offline for determined amount of time that they get automatically removed.

Review Source

VR

Verified Reviewer  
Easy remote help  
Computer Hardware  
Used the software for: 2+ years

### "Easy Remote help"

April 3, 2019

4.0

Sometimes the customer cannot explain correctly the problem or you cannot explain them how do the things, GoToAssist can help you to create a remote connection and fix the computer remotely.

Pros

You can have the FULL control of the machine (User must run the software like admin) and you can troubleshoot the machine for BSOD, driver installation, Office Activation, etc You can chat directly with the user using the software you can share the clipboard, useful to share links or commands Easy to connect, just send a link, customer open the link and run the software, done! You are now connected.

Cons

User must run the software like admin Sometimes has connection problems

Review Source

Similar Products

Featured