# Page 3 | LogMeIn Resolve Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is LogMeIn Resolve the right Remote Support solution for you? Explore 214 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/249584/GoTo-Resolve/reviews --- LogMeIn Resolve 4.4 (214) [View alternatives](https://www.capterra.com/p/249584/GoTo-Resolve/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 19th, 2026 # Page 3 - Reviews of LogMeIn Resolve ## Showing most helpful reviews Showing 51-75 of 214 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer IT Support Information Technology and Services Used the software for: 1-2 years ### "GotoAssist makes our job a lot better and convenient " January 22, 2021 5.0 Overall I'm very satisfied using this app. This helps us a lot when dealing with urgent issues on clients computer. App has also a lot of features that greatly benefits us Pros This remote tool can perform multiple tasks, that's why this is very convenient tool for me specially in IT support dealing with many devices Cons Just a little things needs to improve. On my case, I'm using android application of GotoAssist as well, sometimes when switching back to home screen of phone, GoToAssist app tends to automatically logout. Alternatives considered [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) Reason for choosing LogMeIn Resolve GotoAssist is a lot cheap with great features including multiple remoting, file transfer etc. Review Source JT Joe T. Help Desk Coordinator Computer Software Used the software for: 2+ years ### "Simple, Easy-To-Use Remote Support Tool. No Bloat, No Problems." August 15, 2017 5.0 Remote support at a decent price per support agent, an easy-to-use tool, with some customizable options, but definitely some things missing that can be improved on. No bloat at all, the servie runs nicely on the remote user's PC or Mac, and I'm easily able to support and help the user with their problem. The product doesn't get in the way, and that's the best part. Pros There are many remote support tools, but GoToAssist is the simplest of all the tools. There's no bloatware, like other 'team viewing' software, there's just a simple installer for both agent and user. The usability makes it something that I can use every single day, as well as all of my team too. I've never had a disconnection based on the software, only on the user's connection speed being an issue. The best part is that it's almost completely seamless with yoursupport business. Cons It may sound silly, but I'd like a way to keybind an F-key or something to a "Start Support Session", and having the support URL saved to my clipboard automatically when a new session is started. It's the little things, but there's not much to complain about with GoToAssist. Review Source TM Tom M. IT Directro Building Materials Used the software for: 2+ years ### "Rescue Assist is the perfect support platform for our business" July 23, 2019 5.0 With this program, I can help install and repair, plus train associates remotely from any desktop. This includes my laptop when I am away from the office, or even my android phone. Pros Full control over a PC/Thin Client/Server I use this software daily for support on any level where seeing what the associate is describing is important to find a quick resolution. Unattended support setup, allows a computer to be left on at work, where updates or repairs are necessary after hours. I have Unattended support set up on all of our servers, and I do updates and adjustments remotely with ease. Any computer that needs help that is not set up for unattended support may be assisted with the user allowing the browser to install the assist program quickly and easily. I am able to assist associates that are using their own equipment when necessary. Cons There is a box that pops up when you attempt to use the unassisted support, and many times a user will click no, do not allow by mistake. If you already have the hardware set up for unattended support, why the delay to connect. Review Source Paul B. Technology Coordinator Aviation & Aerospace Used the software for: 2+ years ### "I have used several remote control packages and this is one of, if not the best, I've ever used. " July 2, 2018 4.0 Ease of use and ease for users to allow me to connect. I like the unassisted option that makes it easier for me to work on systems during peoples off hours but doesn't compromise their login credentials. Pros It's easy to setup new users and easy to use. When I have to connect in with someone I don't have unassisted access to their system it's easy for them to follow the on-screen prompts to allow me to connect. Cons Sometimes, not very often, I've had issues with updates causing issues with certain other software on systems that I connect to. I wish it were easier to "rollback" an update to an earlier version so they could have time to create a patch - which they have done for me in the past. Review Source lM lionel M. RESPONSABLE SERVICE INFORMATIQUE Accounting Used the software for: 6-12 months ### "go to assist VS go to resolve" June 13, 2023 3.0 Pros la gestion et la classification des ticket et l'intégration à TEAMS est pratique Cons la prise en main à distance et moins facile à utiliser que l'était go to assist pout la prise en main sans surveillance go to resolve ne fonctionne pas sur des client en Windows 7 se qui peut encore arriver Reason for choosing LogMeIn Resolve je n'ai pas choisi, le service commerciale m'a proposé de basculer mon abonnent vers Go to resolve Review Source TB Taylor B. Senior Systems Administrator Civil Engineering Used the software for: Less than 6 months ### "lots of bells and whistles, but core functionality isn't polished." April 26, 2023 4.0 Unpolished. Core remote support functionality needs work. Pros The web interface is better than previous goto assist product, and the user-side prompting is better than before. Remote command line access is very nice. The core loop of "IT sends link, user clicks link, IT has remote access" is very nice. Cons The remote support feature is slower and laggier than GoToAssist, sometimes to the point where I switch back to the GoToAssist to finish a session. Getting local admin allowed on a remote machine is rough, sometimes it just doesn't work and you've wasted everyone's time. Deployment is rough. No way to automatically place machines in groups with an install flag. AI is not needed, please spend time fixing other issues first. Review Source Ifeoma O. Developer Used the software for: 2+ years ### "Our clients love GoToAssist." July 9, 2018 4.0 Pros Gotoassist simplifies the process of remotely communication between my organization and our clients and even between the team at work. I am able to screen share with my colleagues at the workplace, comment on files and documents remotely. I see this tool as a better alternative to Google doc. It is easy to setup and install ,and interestingly a lot of our clients have come to accept this tool courtesy our recommendation. Cons Requires a fast internet network connection to function quickly and from experience every remote communication tool requires same too. Review Source AS Andrew S. IT Director Building Materials Used the software for: 2+ years ### "Great Product, could use improvments in resource consumption" April 26, 2023 5.0 Pros Has every feature you will need to manage PCs from remote or WFH users. Cons Extremely high CPU usage as a support user. Leaving this app open all day slows even high-end PCs to a crawl. Review Source Timothy G. Network Technician Information Technology and Services Used the software for: 2+ years ### "Great, dependable remote software" September 30, 2019 5.0 No lag, no bugs, just a great piece of software that looks and feels just like a Windows RDP session. And the setup process is simple for the admin and the user. Pros Of all of the remote software I've used, including Teamviewer, VNC, and Webbex support, this makes it easiest for the end user to join a session and has the nicest user interface for the supporter. You can either direct the user to a simple URl where they will be asked to enter the session code to join a session or, you can send them the direct Url to your session where they simply install the agent and relax. Nothing much to go wrong in the setup process. The sessions feel just like sitting at the computer and mimic the Windows RDP experience. No lag, no bugs, just a great piece of software. Cons The price is a bit higher than other solutions and you don't need this if you have a windows environment that is all on the same network or routable via VPN. Review Source Chandra S. Manager Insurance Used the software for: 2+ years ### "Will definitely assist" July 26, 2021 4.0 GoToAssist is a great product for menial tasks. It does what I needed it for, but nothing extra. Pros I like that this program allows my help desk technicians to use remote capabilities when assisting their caller. This prevents frustration with the caller and allows efficient resolution.. Cons This program tends to have slow connection and can take a while when uploading or transferring files. Review Source Manny P. Network Administrator Used the software for: 2+ years ### "Great remote access software. " February 5, 2018 4.0 Simple setup for you and the consumer. In just a few minutes you get computer access. Pros Make's remote support simple to use. Clients get a keycode to install software and you are in and out. Cons The software was buggy at times and couldn't connect and the computer was on trying to get remote support. Pricing very steep when compared to other companies who do the same thing and have the same features and services. When compared to other companies it's still has a lot more work to do to be charging what they charge. Review Source IC Ian C. Systems Analyst Construction Used the software for: 2+ years ### "Great Product" May 4, 2023 5.0 Deployment and easy to use. Can see active users if they are on their computer and easy to connect with users to support them remotely. Pros easy to deploy. Easy to use. Can see if a user is active before connecting. Cons The only con I can think of is that users can uninstall the tool. This should have a password to uninstall. Review Source VV Venunath V. IT support specialist Financial Services Used the software for: 6-12 months ### "Its good tool" May 5, 2023 5.0 All Good Exeperience Pros Best Tool for remote support, for chat and sending files Cons We can take remote session with admin upgrade, Chat, share files. Alternatives considered [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) Reason for choosing LogMeIn Resolve Security reasons Review Source Sumit G. Technical Advisor Information Technology and Services Used the software for: 2+ years ### "LogMeIn" May 12, 2020 5.0 I have a good experience with LogMeIn. I think it is one of the best softwares for remote connection Pros Its capability to seemlessly connect after rebooting the end machine. Also it can collect a lot of info from the console regarding the end machine Cons It should have a feature to connect to a machine whenever we want. Like a utility that can be installed on a machine then we can connect to the end machine without need of a user to run anything there. Review Source DP David P. IT Server Support Specialist Telecommunications Used the software for: 2+ years ### "Best remote support app " January 7, 2020 5.0 We use this to remote in to users workstations in our remote locations to support them. It is easy to use, send them a text, email or Teams message and boom connected and issues solved. Pros I love how easy it is to use. Simply send a link to your user in need and go. It is easy to elevate credentials and the unattended support is awesome Cons The only downside I see is the limited phone support capabilities. That is more of an issue with apple being greedy then the software as android support is awesome Switched from [ISL Light](https://www.capterra.com/p/146892/ISL-Light/) It was way more cost effective to switch to GoToAssist/RescueAssist. GoTo is easier to use for the end users and our support techs Review Source NC Natividad C. Helpdesk Assistant Education Management Used the software for: 1-2 years ### "GotoResolve excellent " May 2, 2023 5.0 I able to help student to download or explain the how our program word Pros easy to for the client and I can review the recording for the ticket system. Cons Can not transfer the session to someone else or can view with you Review Source PM Patrick M. Manager Warehousing Used the software for: 6-12 months ### "GoTo is a great product for admins to control and manage remote computers" May 4, 2023 4.0 Pros Very easy to use. Able to setup groups to better define areas of physical locations of PCs. Cons A tad difficult to setup. Billing was off too, as GoTo merged with another company when we purchased. Review Source VR Verified Reviewer Customer Care Center Engineer Computer Networking Used the software for: 2+ years ### "GoTo the Rescue!" January 7, 2019 4.0 It makes remote access and support so easy, that it really comes down to being the most important software in my business. Without RescueAssist, I wouldn't be able to do my job sufficiently, and this just makes it that much easier. Pros The ease of use it what truly makes this a must have software for any remote support. Being able to have a single exe file to load on the fly, provide a session code and then have full remote control for support is what keeps my customers happy. Without a reliable, easy to use software like RescueAssist, I wouldn't have a job. Cons With the newest OSX, unfortunately the user has to go into their security preferences and allow control of their computer. By default this is disabled so the first time the user will have to unlock the security settings and enable it. Review Source VR Verified Reviewer Brand and IT Manager Used the software for: 2+ years ### "We use this for 35 users and we love it. It looks a bit outdated but works well." March 7, 2018 5.0 Pros I love being able to add unattended access to all the computers within our organization. It saves us a lot of travel time being able to remote into a machine and fix an issue versus traveling onsite to do a basic repair. Cons I use the Mac version mostly and it is lagging far behind the look and feel of the Windows version. They should absolutely upgrade it. Review Source VR Verified Reviewer IT Administrator Information Technology and Services Used the software for: 2+ years ### "Lifesaver when you are out of the office" December 14, 2018 4.0 Pros I am the only IT guy in a company of about 50 users and this is a lifesaver when I am out of the office or across the campus. Setup the unattended and you can also do updates on single machines remotely. Cons Sometimes the unattended function shows offline and you have to try for a while to get it on. Most of the time it comes on, but sometimes it will not. Review Source Rica Mae D. Documented-Information Officer Construction Used the software for: 1-2 years ### "GoToAssist Review" July 23, 2021 5.0 Pros GoToAssist works like a charm, providing remote assistance to colleagues has never been that difficult. I like how I can easy setup the tool just by sending a fastsupport link to the user or better if machine has unattended remote support feature. Transferring files and doing live chat is a strong feature that I really liked Cons Android mobile app needs further check, sometimes while doing remote session and if you need to go by the home screen, the session will be disconnected and you'll be logged out. Review Source TP Tai P. IT Network and Cloud Manager Oil & Energy Used the software for: 6-12 months ### "Decent Product " April 27, 2023 3.0 lack of real support when we are try to set up Pros like all the Bell and Whistle they promise Cons lacking on stuff that they already have in GOTO Assists. no way to refreshNo groupsCannot use User group Review Source PF Paul F. Desktop Infrastructure Education Management Used the software for: 6-12 months ### "Paul's Review" June 13, 2023 4.0 Go To Resolve is a good remote control tool, simple, easy and does the task. However, trying to manage the licenses in what is a fluid environment is a challenge, we have scenarios such as on going hardware refresh, devices breaking, new devices being rolled out to replace another, making this license process easier would be a huge plus. Pros The ease of use to be able to remote devices, with or without users at the device, as long as their is internet available on the target device. Also, seeing device resources in the Go To Resolve admin portal is useful. Cons Reporting is limited and a feature which auto cleans up devices, freeing up licenses if they have not been seen for "x" amount of days(to be dictated by the customer). Reason for choosing LogMeIn Resolve More cost effective, with similar features. Review Source JR John R. Software Support Manager Machinery Used the software for: 2+ years ### "Great product" May 4, 2023 5.0 Pros Dependable and has good security and quick connection Cons Some of our customers were unable to use on their side. Alternatives considered [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) Review Source VR Verified Reviewer Easy remote help Computer Hardware Used the software for: 2+ years ### "Easy Remote help" April 3, 2019 4.0 Sometimes the customer cannot explain correctly the problem or you cannot explain them how do the things, GoToAssist can help you to create a remote connection and fix the computer remotely. Pros You can have the FULL control of the machine (User must run the software like admin) and you can troubleshoot the machine for BSOD, driver installation, Office Activation, etc You can chat directly with the user using the software you can share the clipboard, useful to share links or commands Easy to connect, just send a link, customer open the link and run the software, done! You are now connected. Cons User must run the software like admin Sometimes has connection problems Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.