# Page 4 | LogMeIn Resolve Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 4 - Is LogMeIn Resolve the right Remote Support solution for you? Explore 214 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/249584/GoTo-Resolve/reviews

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LogMeIn Resolve

4.4 (214)

[View alternatives](https://www.capterra.com/p/249584/GoTo-Resolve/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated April 1st, 2026

# Page 4 - Reviews of LogMeIn Resolve

## Showing most helpful reviews

Showing 76-100 of 214 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

VR

Verified Reviewer  
Manager  
Computer Software  
Used the software for: 2+ years

### "Go-To-Assist is the best remote desktop solution for our business"

August 30, 2018

5.0

Pros

I've used Go-To-Assist for over four years and it has been a great experience. The best features are the ability to obtain diagnostic information on the host machine with the click of a button and the ability to have other support team members join a session. Restarting a customer's machine has been very useful because of the ability to reconnect the session. Highly recommended A+++

Cons

I wish GoToAssist had the ability to capture and store screenshots, rather than using an external 3rd party tool, This would provide a repository that would be easily accessible for reference.

Review Source

Gurvinder K.  
Internet judge  
Information Technology and Services  
Used the software for: 1-2 years

### " "Best remote eccess platform""

November 30, 2022

5.0

Best for remote eccess easy to use and install.

Pros

This tool can be done so many tasks in no time. Very helpful tool for buisnesses. It has very good remote eccess. Easy to use easy to install.

Cons

Everything great very helpful but little pricey.

Review Source

JM

Jeff M.  
IT Manager  
Information Technology and Services  
Used the software for: Less than 6 months

### "The best remote software on the market"

April 26, 2023

5.0

Go To Resolve makes it easy for us to remote into computers all over the state for quick problem resolution.

Pros

We have tried many different remote softwares and Go To Resolve is the most thorough and the easist to use. It is so easy to walk a user through the setup/connection process. The tech can even see which step of the process the user is on during the setup.

Cons

We have not run into any issues or missing features we would like to have in the product.

Switched from

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

Teamviewer was difficult to use.

Review Source

Joe B.  
Owner  
Information Technology and Services  
Used the software for: 1-2 years

### "GoToAssist Review from IT Professional"

March 20, 2022

2.0

I moved away from this product because I had so many issues, and technical support did not help me much.

Pros

It was easy to provide the customers with how to connect to GoToAssist.

Cons

I had major issues when I used this product. Many of my customers had problems opening it up on their computer for me to access remotely.

Review Source

VR

Verified Reviewer  
Marketing  
Marketing and Advertising  
Used the software for: 2+ years

### "Great tool and easy to use!"

January 15, 2019

5.0

Pros

We've used other remote tools before such as remote desktop, but this one seems a lot more reliable to use. Dealing with scattered employees throughout the world, we are able to quickly resolve any issues they might be having - anywhere in the world. The connection is always very quick with very little lag time.

Cons

There really isn't anything that I can say negatively about this software. There might be lag here or there, but that might be based just on the connection and not the software itself.

Review Source

NR

Nicholas R.  
Software Support Technician  
Computer Software  
Used the software for: 1-2 years

### "Was easy to use when first starting to support customer through a screen sharing software."

March 7, 2018

3.0

Pros

My first tech company job was in an education software company that used gta as their support software to their clients. It was an easy software to learn and use during my time with that company. I liked the personal queues and interaction that it gave you with your customer at said time. I even liked the multiple calls you could be on at one time.

Cons

The software crashed a lot when we had it. We eventually had higher ups in gta make an appearance and they saw first hand what the software was doing and said straight up that they had no way to fix it. Hopefully that has changed and I would definitely recommend this software to a starter company for it price and package.

Review Source

CL

Cameron L.  
M.D  
Information Technology and Services  
Used the software for: 6-12 months

### "Our experience with GoTo Resolve"

June 13, 2023

4.0

Overall very happy with GoTo Resolve and will continue using it in the near future. Pricing and features included could be communicated out more clearly.

Pros

GoTo Resolve is quickly adding features and expanding it's product offering, remote support and remote PowerShell tools work very well.

Cons

As an early adopter we have experienced a few bugs which resulted in temporarily dipping back to a previous GoTo product for remote support. Layout changes are also happening very frequently which may become a nuisance.

Review Source

Cam P.  
Network Support Specialist  
Mental Health Care  
Used the software for: 1-2 years

### "What we use for remote support"

February 14, 2018

4.0

Pros

Our staff really seem to like it, the email to invite feature really works for us. The fact that you can run it as a service is a plus as well.

Cons

Some times we experience indeterminacy, and dropped sessions, not all the time but it happens even when we have good connections.

Review Source

FP

Francis P.  
Sr. Network Systems Admin.  
Public Policy  
Used the software for: 2+ years

### "GoToAssist Review"

June 27, 2018

4.0

GoToAssist by Citrix is a cloud-based remote support and mobile device support solution. The service is easy to set up, and fast and comfortable to use; anyone with some troubleshooting skills can provide assistance in minutes. It's an excellent solution for companies looking for inexpensive remote IT support.

Pros

This software product has a easy to use GUI. It allows to connect to remote devices. It also allows to do screen sharing and remote control the devices. Moreover, it also allows to share or transfer files. It is very intuitive and cloud based application. There is also recording feature included in this product.

Cons

It is not a cheap software. It is a subscription based application. It could be difficult for non-computer savvy or normal average users.

Review Source

RM

Ryan M.  
Systems Administrator  
Electrical/Electronic Manufacturing  
Used the software for: Less than 6 months

### "Solid product heading in the right direction"

April 27, 2023

4.0

Pros

I like the ease of use of the product. It is easy to guide end users to get connected. The support tool works great and I like the mobile remote support tool as well.

Cons

The pre installed version of GoTo Resolve does not always work and sometimes I have to start a manual session rather than just click and start a session to the PC I need to connect to.

Alternatives considered

[BeyondTrust Remote Support](https://www.capterra.com/p/86962/Bomgar/)

Reason for choosing LogMeIn Resolve

We use GoTo for our phone system and it has worked out well for us.

Review Source

CT

Carmine T.  
Owner  
Computer & Network Security  
Used the software for: 2+ years

### "Overpriced, Mostly Reliable"

September 20, 2019

2.0

I have had this software for quite a few years now. Super easy to deploy, generally user friendly, and at times useful. But, compared to almost every other solution, it is way over priced and way over commoditized. You can tell that you are just another number to them, to extract as much money as possible from. Each year, i get less features, but pay the same amount and then they try to sell me back the feature at a higher price.

Pros

Ease of deployment to end user PCs via an EXE or MSI.

Cons

It's lack of stability, lack of value, and that they just don't care about you.

Reason for choosing LogMeIn Resolve

lack of research.

Review Source

DK

David K.  
Vice President - Administration  
Wholesale  
Used the software for: 6-12 months

### "Easy To Use Remote Support!"

March 23, 2020

5.0

Our work environment is becoming more and more mobile. RescueAssist allows us to support end users remotely on any device wherever they are on any given day. We can easily trouble shoot employee software issues from any web based brower. It really saves our IT department a lot of support time and allows us to work on other important projects for our company.

Pros

RescueAssist is an easy to use remote diagnostic tool. Practically no training is required for tech use and it provides good live end user support. One of the best features is that it doesn't require much employee interaction other than the initial connection with tech support. RescueAssist allows almost instant access to a user's workstation and has saved us a lot of support time . It's very well suited for situations where you can remotely help employees who are in different locations without having to leave your own office. RescueAssist is especially valuable for quick fixes that could otherwise take you out of the office for an extended period of time.

Cons

Once in a while it can be frustrating trying to get a non skilled user to connect to the software. It's also not the cheapest support option available in the marketplace(but overall the value it provides makes it well worth the price.)

Review Source

Clarissa W.  
Project Management Assistant  
Construction  
Used the software for: 1-2 years

### "A great way to provide in-house tech support to our crews in the field!"

May 4, 2018

5.0

I am able to assist our field guys with their software/computer issues right from my office, quickly and efficiently!

Pros

I am the "resident tech-support" in our office for almost all of our superintendents and field crews. If they're having trouble with a program, or their laptop, I'm usually their first resort, before we call the outsourced IT company we use. For a lot of our jobs out of town, it's difficult for the supervisors to get their laptop in quickly to be checked in person, and Go-To-Assist makes it easy and efficient for me to access their computer and (usually) quickly resolve the issue they're having! I love that I can see and control their computer right from my office, no matter where they are, as long as they have an internet connection.

Cons

There really isn't anything I can think of that I don't like about this software. I've never had any issues with it, other than a little bit of lag, which is due to internet connections and not the software!

Review Source

VR

Verified Reviewer  
Technical Support Specialist  
Computer Software  
Used the software for: 2+ years

### "Makes providing remote support a breeze"

October 16, 2019

4.0

We have been able to provide easy support and cut down support calls significantly by allowing technicians to see the whole picture when the client has limited computer knowledge.

Pros

I like that the software is easy to use, the connection is smooth and it has been stable most of the time.

Cons

Too many steps and confusing instructions for the people receiving support.

Review Source

JJ

John J.  
Information Technology Specialist  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Always on remote access!"

January 13, 2022

5.0

Not having to go into the office is great!

Pros

It allows me to work from home doing my IT responsibilities and to interact with employees needing assistance.

Cons

The ability to blank the screen but that's a Windows issue.

Review Source

VR

Verified Reviewer  
Implementation Manager  
Computer Software  
Used the software for: 1-2 years

### "Easy Unattended Sessions for Remote Support"

June 12, 2018

4.0

Pros

Using unattended sessions is very easy, and has most features that we need while accessing a client system remotely.

Cons

Setting up unattended sessions is difficult for some end users, due to the way they access the system we need access to.

Review Source

JH

Josue H.  
Network Engineer  
Information Technology and Services  
Used the software for: 2+ years

### "This software is the best "

July 30, 2018

5.0

Best software in the IT world and there is no day I don't used this software to connect with a client one of the best tools any tech can have in the IT support arsenal ..

Pros

really easy to used you just login and you are ready to used it and its so easy that you have way to connect with clients if you work with IT like I do you can email links for clients to connect or you simply provide them the website and the code for clients to connect with you... I cannot live without this software on the IT world.

Cons

No cons at all the software is self explanatory and they have well documented steps on the software on how to used it really really easy to used and no tech should live with out it.

Review Source

PM

Paul M.  
IT System Administrator  
Real Estate  
Used the software for: Less than 6 months

### "Not Great. Bad Sessions - Where I Coudn't Even Remote Into End-User's System"

November 7, 2023

1.0

It's iffy... Sometimes it's worked, but then other times, I couldn't even log in because the end-user was asked to enter credentials in order for it to even install on their system. They get confused, and I get frustrated. Especially when they're asked to enter ADMIN credentials. That is a BIG No-No. Thus, I couldn't help them. Bad experience, sour taste.........

Pros

Didn't have to pay for it, the company is paying for the licensing.

Cons

Not being able to remote into an end-user's system while they were having a problem.

Switched from

[LogMeIn Pro](https://www.capterra.com/p/39016/LogMeIn-Central-Pro/)

This was not my choice. I would rather still be using GoToAssist, which never had any issues (save for having to install the 'service' on the end-user system in order to perform administrative tasks...), but the company IT director decided to go with this.

Review Source

JD

JOHN D.  
Senior BI Analyst  
Computer Software  
Used the software for: 1-2 years

### "GoToAssist is the perfect complement for GoToMeeting in a support setting"

August 5, 2021

4.0

Great experience. Our support techs speak highly of this software.

Pros

Very easy to use, smooth interface, and very client friendly!

Cons

Could occasionally run in to problems with client access.

Review Source

SS

Seth S.  
Senior IT  
Construction  
Used the software for: 2+ years

### "GoToAssit Great Tool, Expensive"

October 13, 2020

4.0

Pros

It's ease of user was great, I really enjoyed using it.

Cons

It was very expensive. when they raised our bill for a consecutive year in a row it was time to leave.

Switched from

[ConnectWise CPQ](https://www.capterra.com/p/160314/ConnectWise-Sell/)

Price

Review Source

Matthew C.  
Technical Support Specialist  
Computer Software  
Used the software for: 2+ years

### "Quick and Easy screen-sharing!"

October 9, 2018

5.0

Regardless of the client's display be it an old PC or even a newer Mac, I'm able to view their content and resolve / explain issues quite easily.

Pros

It is very easy to provide clients with a URL and the screen-share session is up in less than 2 minutes. This makes troubleshooting client's computers very quick and painless.

Cons

The GUI is a bit dated in comparison to some of the competition.

Review Source

MC

Michael C.  
Consultant  
Information Technology and Services  
Used the software for: 2+ years

### "Simple footprint, Trusted Citrix platform. Easy for customers."

December 5, 2018

5.0

This has my recommendation because of the overall quality, like i mentioned before it has a super small footprint for client, and they do not need any real technical knowledge to initiate the support. I have tried with some of my own family, you know that computer illiterate aunty we all have. Yes, even her found going to a website address straight forward enough. Speed and technical infrastructure of this platform keeps me an avid user.

Pros

I love the easy way you can initiate support with a client, just by pointing the to the simple www.fastsupport.com website. Nothing more they need to do and you can be, screen sharing, full control or even file sharing for troubleshooting and remote desktop. There is even an unattended support and the ability to run multiple instances simultaneously form a technician perspective. I have always used this infrastructure and as a customer focused business, this is professional and great value.

Cons

There are many competing products, so some clients don't like to have multiple remote desktop software installed for their personal needs, then their professional outsourcing. The only thing this is missing is some form of VoIP in the basic plans.

Review Source

MR

Miguel R.  
IT  
Medical Practice  
Used the software for: 2+ years

### "IT Tools made easy with GoToAssist"

February 24, 2017

4.0

GoToAssist is a solid product. It can't get any easier when remotely providing support. Being a user for 2 years, I sometimes take for granted how much easier it's gotten. We use to use VNC, Teamviewer and Join.me, however, started having issues when a product marked as Free then was no longer free, or how another product is just not safe to have in your network. With GoToAssist you get the ease of use for both the person providing support and the person receiving support. Although it's not free if you are a Non-Profit there are ways to significantly reduce the price by half on a yearly subscription.

Pros

Ease of Use Intuitive Offers other built-in tools

Cons

Retail Price a little high compared to other free products

Review Source

JJ

Jason J.  
IT Manager  
Insurance  
Used the software for: 1-2 years

### "The Perfect Software for the IT Person"

February 25, 2019

5.0

I have had a great experience with RescueAssist and I would recommend it to any IT professional.

Pros

RescueAssist has been some of the most helpful software in my career. The ease of use as well as the options available for the price are unbelievable. I can manage 40 people's computers without leaving my home. The ability to control employee's' computers from my home is an absolute time saver.

Cons

Sometimes the software doesn't work correctly and won't pull up a support session, but usually exiting out and logging back in will fix this.

Review Source

Serge S.  
IT Manager  
  
Used the software for: 2+ years

### "Amazing for remote support. Could not support my customer without this"

December 6, 2016

5.0

We had been GotoMeeting for many years for support (we still do for sales) but then we were introduced to GoToAssist which is such a better product for remote support. It requires no intervention from the end user (besides clicking a link); then if the computer is rebooted, the connection remains active (that's amazing). It is fast, effective and very stable!

Pros

Stable. Remains connected after reboot!

Review Source

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