# Page 5 | LogMeIn Resolve Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is LogMeIn Resolve the right Remote Support solution for you? Explore 214 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/249584/GoTo-Resolve/reviews --- LogMeIn Resolve 4.4 (214) [View alternatives](https://www.capterra.com/p/249584/GoTo-Resolve/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 19th, 2026 # Page 5 - Reviews of LogMeIn Resolve ## Showing most helpful reviews Showing 101-125 of 214 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Sr. Associate Director of Technology Legal Services Used the software for: 2+ years ### "GoToAssist was great at one point, but there are more inexpensive options" August 10, 2020 3.0 The product itself works well, easy to use, reliable, but the cost is just too high to keep using it. Especially when their are alternatives out there that have the same functionality but are cheaper. Pros When we were using GoToAssist, up to a couple years ago, it was the pinnacle of remote support - you can quickly start a session with a person who had limited technical ability and quickly help them out. Cons The cost - GoToAssist started out relatively inexpensive, but then renewal after renewal the subscription prices grew. Citrix originally owned them, I believe, that's who we were paying at the beginning, and then it was spun off to LogMeIn - and that's when the subscription prices really started to rise. Review Source SB Steve B. VP of Sales Computer Software Used the software for: 2+ years ### "We have been using GoToAssist for many years." June 15, 2018 3.0 Provides a tool to support customers remotely and transfer large files directly between users. Pros File transfer, remote control and access are good features. Remote reboot feature also good. Unattended support is also a great feature if you plan to do remote support. Cons Connecting remotely to computers that you have previously connected to either requires updates or uninstalling previous version through Control Panel. Recently this issue has got worse and worse with no resolution for months and now has us looking for different remote support software. Review Source Carlos A. M. IT Support Specialist Used the software for: 1-2 years ### "Great Tool" January 9, 2018 5.0 The benefits received from this software were many but the one that was most prevalent was the fact that I could use my Android phone to check on a clients computer or family member's computer and didn't have to use a laptop or pc to use the software. Pros What I liked most about this software is the ease of use and the powerful UI based controls when running on your mobile device. Cons Honestly, there wasn't much to dislike about this software. Sometimes the software lagged like any other RDP software. Review Source MH Marshall H. JR ERP ADMIN Wholesale Used the software for: 2+ years ### "Excellent Software" August 31, 2018 4.0 Great program. Would recommend to other companies looking for remote assistance software. Pros We use GoToAssist everyday for remote support to our branch offices all over the United States. It works great for us. The ability to remote into any machine we need to and control, monitor or install software/updates makes this software a life saver. Cons Better support for mobile devices. We use a lot of iPads out in the field and would love to be able to remote in and grab information or troubleshoot issues for the non technical sales reps. Review Source Basilio P. Client Technical Support Sr. Specialist Computer Hardware Used the software for: 2+ years ### "GoToAssist" August 28, 2018 5.0 This help me a lot of times to resolve software issues on customers machine. Pros The easy way for end users to connect and receive support, it's only needed send an email and the process run almost automatically. Cons This software installs a "receiver" app in the user machine, some users don't want it. Review Source SR Steve R. Owner Computer Hardware Used the software for: 2+ years ### "100% the best remote software out there" May 18, 2021 5.0 I am able to help my customer remotely to fix issues rather than them bring the computer to me Pros I have been using this for over 15 years. I use this daily and am able to help all my customers remotely to fix issues Cons There is no issue with this software, been using it for years and years, and plan on using it for more years. Review Source KB Kees B. Technical Support Analyst Food Production Used the software for: Less than 6 months ### "Perfect for our remote assistance!" June 13, 2023 5.0 Very comfortable application Pros Intuitive, easy too use, easy to change to admin mode Cons Explain user on how to use it. The need to download and than start the program manually which is sometimes not obvious for the users Review Source BH Bradley H. Architectural Consultant Architecture & Planning Used the software for: 2+ years ### "Long time user" June 23, 2021 5.0 It has always been a reliable tool for me and thinking back I cant think of any issues I have ever had using this software. Pros I like that it has always been around for me, and that it has such an easy way of connecting with my clients to assist them with their needs on their machines using our software. Cons maybe not as feature rich, but a lot of the new features these days can be full of gimmicks or just for wow factor. this software just does what it needs to. Review Source TY Tom Y. Senior Front-End Developer Marketing and Advertising Used the software for: 6-12 months ### "Remote software for anyone" July 23, 2019 4.0 RescueAssist is easy to use and do the job. If the Mac part will be automated again it will be one of the greatest tools on the market. Pros It is easy to apply to machines and use. The unattended installer is a must for pretty much anyone in our department. Just click and go. I have the option to remote to clients and show them what ever they need with a access key, email or the unattended installer. Plenty of options. The chat function is pretty nice and all the other features are working fine. Cons We have some issues with mac computers. You need to enable the software in security settings etc. The automation you have in Windows do unfortunately not copy into Mac. That's the only thing I can put a finger on besides the support that is very limited if you do not have a direct contact. Reason for choosing LogMeIn Resolve You can get into a mac when accessing the profile for the first time and go through the setup part. That was the reason for going on with RescueAssist. Review Source Ryan W. Business Manager Environmental Services Used the software for: 2+ years ### "Good for limited use by an office administrator but not for large scale clients" December 15, 2017 4.0 Remote access to our company devices Pros Has good features for connecting to users, enev when they are not on their computer. Allows for multiple administrators under the same client group. Allows for client information customization so you can better identify remote devices. Works on mobile well. Cons Because it relys on the internet if speeds are slow it can have issues connecting. The client can uninstall the remote agent without permission making it difficult to manage remote devices. Organization of clients can make it hard to find the right computer if you manage many devices. Review Source VR Verified Reviewer Director of IT and HR Operations Retail Used the software for: 2+ years ### "Great for Remote Support" September 19, 2018 4.0 I have saved mileage on my cars and OT but add these for remote support. Pros Easy to install on my retail machines across the state. Convenient to log in and troublehsoot issues. Cons Licenses can get expensive once you need more than a couple. Review Source VR Verified Reviewer Sr Pipeline Manager Financial Services Used the software for: 2+ years ### "Training, Support, and the feel of sitting next to someone" September 29, 2020 5.0 Getting people with no internet or very low internet experience can be stressful. It is very simple though, 1 click to join. You just have to have your way with words! Pros This software made it feel like i was sitting with my client or my coworker, working right there with them.It may even be easier to train someone on computers on here rather than in person. Cons The element of being in person with someone can be helpful for certain people. If this is you, then this product may not be that beneficial. I think anyone can learn from this program or the other end user. Review Source JS Jeff S. IT Admin Used the software for: 2+ years ### "Great remote access application" June 27, 2018 3.0 Pros Easy to use, allows for remotely accessing your total fleet of equipment with minimal interaction. Very intuitive. Cons Connection issues. Some clients refuse to connect to the service. Having to reinstall the agent too frequently. Review Source CH Carl H. Business Process Analyst Oil & Energy Used the software for: 2+ years ### "Excellent Remote SupportTool" January 12, 2018 5.0 Pros GoToAssist is very easy to use and enable us to remotely assist our end users. It gives us the ability to screen share, and even take control where necessary. We can share files, apply patches, and do any other kind of support necessary. Our company has end users scattered throughout the country, and this tool allows me to easily access and support them no matter where they are. Cons The only possible con is that it is a little more expensive than some of the competitors out there, but considering the reliability we have had with it, I cannot complain about that. Review Source AS Ann S. VP Operations Publishing Used the software for: Less than 6 months ### "Game Changer for our Remote operations" May 4, 2023 5.0 I'm not a tech employee and have comfort with a good chunk of tech implementation, and this was super easy. Anyone should be able to follow along. Pros Very easy to install on our new computers, and immediately able to give out computers and work on lingering onboarding tasks in time. Cons Not much - so far really great for our teams. Reason for choosing LogMeIn Resolve Better options for access Review Source VR Verified Reviewer Field Engineer Telecommunications Used the software for: 2+ years ### "Easy Remote Screenshare" October 1, 2018 4.0 Pros Able to send a quick email link or direct a remote user to a website and provide support key to share the screen. Cons Difficulty to add multiple users to the screenshare. Review Source BD Benjamin D. IT Support Engineer E-Learning Used the software for: Less than 6 months ### "GoTo Resolve sucessor of GotoAssist" June 13, 2023 4.0 Pros License model is straight forward. We can use GoToResolve in the Browser or in the App. Cons WebConsole makes it sometimes hard to connect to a remote support session. This is also depending on our Intune managed devices environment. Review Source MP Marshal P. IT Network Manager Banking Used the software for: 6-12 months ### "Quickly access remote computers to resolve issues!" April 26, 2023 5.0 Pros It was easy to deploy and use. Remote connection happens much more quickly than GoTo Assist. Cons Shift key does not always register when entering passwords on the remote system. Review Source KH Konnor H. IT Specialist Information Technology and Services Used the software for: Less than 6 months ### "Great RMM for a good price" April 28, 2023 5.0 Pros App IntegrationEase of UseDevice AlertsAbility to push Windows Updates to devices Cons Deployment could be a bit betterInterface looks a bit bare Review Source Graham P. IT Manager Information Technology and Services Used the software for: 1-2 years ### "GoToAssist" September 17, 2015 5.0 I used GoToAssist for about 5 years. It was a good product and I never had any trouble with it. Getting users to connect was never a very difficult process. Pros Reliable connection. Great screen compression technology -- very quick response. Cons "fastsupport.com" was hard to understand over the phone. :) The cost is a little high compared to a few other options on the market. Review Source LH Larissa H. IT Support Specialist Used the software for: 2+ years ### "Best remote support software I have used in six years as a support technician! " April 17, 2018 5.0 Pros Easy to deploy, use, maintain, and start session for users. In addition to the unattended support feature, they have several URLs users can easily navigate to, which results in shorter time to session. Cons Cost - this is one of the more expensive remote support tools I have ever paid for. I had to really push to get it approved, but I'd say it's worth the price! Review Source BP Ben P. E-commerce Consultant Media Production Used the software for: 6-12 months ### "Would recommend for regular remote support" May 12, 2022 4.0 Pros Remote support works well, good tools for setting up support sessions, plenty of logging options. Cons It's a bit more expensive than some other comparable solutions I've used but it's worth the money for longer term users. Alternatives considered [Zoho Assist](https://www.capterra.com/p/112011/Zoho-Assist/) Reason for choosing LogMeIn Resolve I didn't know about Zoho Assist at the time, I also wanted something a bit more heavy duty Review Source WB Walter B. IT Consultant Information Technology and Services Used the software for: Less than 6 months ### "My GoTo product to Resolve customer device issues remotely!" April 26, 2023 5.0 Pros I use the remote support access and control feature the most to help me support my customers with their device issues, and it works great! Cons The most difficult part is getting some users to properly download and install the support client, it takes some extra steps especially on mac, but that is out of GoTo’s control. Review Source VR Verified Reviewer Customer Support Manager Used the software for: 1-2 years ### "Overall good experience" October 26, 2017 5.0 Pros It's easy to use and requires very little training. We haven't had any issues, and it's quite easy to manage users in the portal. Cons The download of the screen recordings take a while, admittedly we dont tend to have to download them very often though. Review Source SC SHERRI C. OWNER Retail Used the software for: 1-2 years ### "CITRIX GO TO ASSIST" January 6, 2017 5.0 I have been using this product for about a year. When it works it is very user-friendly and we use it many times a week, sometimes daily. I use the product to connect to my retail store and office computer from my laptop when traveling and/or away from the business. It tends to lose its connection for no particular reason, not often but seemingly at the worst time. I would recommend it regardless of this issue - it is a bit pricey for 1 PC connection Pros Easy to use and navigate - immediate connections with a click - ability to transfer files Cons Connection fails sometimes - pricey Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.