# Page 6 | LogMeIn Resolve Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 6 - Is LogMeIn Resolve the right Remote Support solution for you? Explore 214 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/249584/GoTo-Resolve/reviews

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LogMeIn Resolve

4.4 (214)

[View alternatives](https://www.capterra.com/p/249584/GoTo-Resolve/alternatives/)

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Last updated April 1st, 2026

# Page 6 - Reviews of LogMeIn Resolve

## Showing most helpful reviews

Showing 126-150 of 214 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

SP

Shelby P.  
Service Analyst  
Telecommunications  
Used the software for: Less than 6 months

### "Good Use of Resources"

May 4, 2023

5.0

Very good overall.

Pros

I liked that it was extremely user friendly. The majority of customers that we'd use this for assistance with are elderly, and i like that its very straight forward.

Cons

Having to download the app to see a customers mobile device is a bit inconvenient.

Review Source

VR

Verified Reviewer  
Board Member  
  
Used the software for: 1-2 years

### "Great"

June 4, 2018

4.0

Pros

The software is a nice way to be able to have IT help. Easy access and useful when in satellite offices so they do not have to drive there.

Cons

Not much. It is a pretty great product. Occasionally we are unable to fix the issue at hand and it requires more work to get complete.

Review Source

IF

Ian F.  
IT Specialist  
Sports  
Used the software for: Less than 6 months

### "Useful, but not always functional"

May 8, 2023

4.0

Pros

When GoTo resolve works, it works seamlesless. The ease of use for the users is great and the chat box allows for easy communication.

Cons

I have run into multiple issues when trying to connect to a users machine. Specifically on Mac, some users need to change the accessibility settings for GoTo in the systems settings, but they do not have admin credentials to allow the change. This makes GoTo unusable at times.

Review Source

JJ

Jacob J.  
Desktop Specialist  
Law Practice  
Used the software for: 6-12 months

### "GoToAssist enables me to assist users at any of our offices in a few clicks."

January 11, 2022

3.0

Pros

I like how simple it is for me to create a link, and share it to a user in an email. Then all they have to do is follow the onscreen prompts until I'm able to establish a connection.

Cons

I don't like how GoToAssist doesn't permit me to see UAC prompts or login screens without elevating to "admin mode". Our users don't have local admin privileges, so they can't grant us admin mode, blocking us out and requiring us to contact an on-site administrator, or to find another way.

Review Source

KR

Karrie R.  
  
Computer Software  
Used the software for: 2+ years

### "GoToAssist convenient for connecting to users, and servers. "

February 19, 2015

4.5

Pros

I've used this product working at many companies. It's a quick time-saving way to connect to customers computers and resolve issues quickly. You can have a list of customers if you need to reconnect or use only a one-time connection with no saved option to reconnect. I can take care of more issues using this tool than any other remote connection tool. I like the one time use of the product or saving connections to use in the future.

Cons

Pricing is what I like least about GoToAssist. That is the only thing I like least about this product. Everything else about this product works great and I've never had problems or confusion from customers connecting to the product.

Review Source

JL

Jennifer L.  
CIA  
  
Used the software for: 1-2 years

### "My favorite way to shadow end users"

November 14, 2017

5.0

Pros

This software is great for shadowing end users in a support role. It allows you to connect to users no matter what security is set up.

Cons

The client typically has to quickly install this. However, it is a quick process and easy to walk the user through.

Review Source

DG

Dan G.  
IT Consultant  
  
Used the software for: 2+ years

### "Great software"

June 5, 2018

4.0

Pros

Let me feel like I was sitting right in front of the system know matter where it was. Logging in was seamless.

Cons

The ability to capture system information was limited compared to out remote access software. Lacked the ability to run commands remotely without logging in.

Review Source

DC

DEREK C.  
OFFICE MANAGER  
Medical Practice  
Used the software for: 2+ years

### "I use when I need tech support and to allow secure remote access"

July 24, 2018

5.0

Secure help from different techs from many different programs. It assist with long term learning for me to better run my clinic

Pros

Software allows for tech support to remote into my computer or server and address issues over a secure connection. It is only a temporary download, so with that it helps to minimize any security threats. I am able to watch and work with techs this way and even learn how to fix things myself long term

Cons

The only thing that can be liked least about this software is that you have to take the extra few minutes to download it each time. That being said it's 100% necessary for security which definitely comes first

Review Source

JOSE M.  
Asesor de Ventas y reservas internacionales (agente de viajes)  
  
Used the software for: 6-12 months

### "It is very good, dynamic and easy to use"

June 30, 2018

5.0

the times I have had problems with the systems I work with, the computer department has been able to help me at the time

Pros

I can have support from other departments in the company, even if they are out of the office, since it can be used from a PC or from mobile devices, this application helps save the day.

Cons

So far I have not had any problem with this application, the truth has been more useful than it seems

Review Source

MM

Marianna M.  
reception  
Entertainment  
Used the software for: 6-12 months

### "Easy to use! "

December 10, 2018

5.0

Great! Super easy and convenient.

Pros

My office has constantly been having an issue with our installed doorbell and about every week, I have to call customer support and have them fix it. Since the doorbell is synced with our wifi, the only way customer support can help me is if they connect with my computer. They send me a code for GoToAssist and connect within seconds. They quickly fix what needs to be fixed and move on. It's very convenient and I don't have to do anything. They can just come in, get it done, then leave.

Cons

I have no complaints about this program at all. The only thing that I have an issue with is not knowing what exactly the other end can do when they connect with my computer. Can they save anything from my computer without me knowing? I'm sure all of this info is in the software information and I haven't read it but I have privacy issues and always worry about people logging onto my computer.

Review Source

NS

Nyssa S.  
ACR agent  
Education Management  
Used the software for: Less than 6 months

### "Handy!"

April 26, 2023

5.0

Pros

Love it! Works well with macs as well! Its handy!

Cons

N/A I had no issues with it so far! its super handy!

Review Source

CB

Cody B.  
Tier II Support  
Information Technology and Services  
Used the software for: Less than 6 months

### "I Miss GoTo Assist"

May 4, 2023

3.0

Pros

I like that I can watch the steps Users are taking to connect with the program so I can help them along.

Cons

I dislike how much more cumbersome Resolve is than Assist. Why is a feature like Copy not already enabled when I remote in? It also disconnects from the users constantly.

Review Source

Tracey M.  
Director  
  
Used the software for: 2+ years

### "Top of the Line in the Remote Assistance Software Service Sector in my opinion. Worth every cent. "

December 12, 2017

5.0

Ease of use to assist my clients remotely throughout the country.

Pros

I used this software for years and have seen it through many different variations but it definitely remains my favourite. Its ease of use and complex features are made functional and fun to use.

Cons

It is a little on the pricey side but that is understandable considering all the benefits that it offers.

Review Source

JD

Jillian D.  
Consultant  
Hospital & Health Care  
Used the software for: 1-2 years

### "Great software!"

August 12, 2021

4.0

It has been a great experience since the world has been forced to go digital!

Pros

GoToAssist is very intuitive, I did not need to do a training or anything to figure out how to use the product. It's very user friendly!

Cons

The multi monitor navigation was a bit harder to get the hang of, but once I got it, it was great!

Review Source

VR

Verified Reviewer  
Patent Paralegal  
Law Practice  
Used the software for: 6-12 months

### "GoToAssist - when you really need help! "

September 25, 2018

5.0

Pros

When you're in a technical bind, this software makes life so much easier by allowing access to your computer when you need assistance. It is so much easier to allow someone to make the changes themselves, rather than try to guide over the phone or through some other communication means.

Cons

I have yet to find a con using this software.

Review Source

Cameron H.  
Senior Project Consultant  
Construction  
Used the software for: 6-12 months

### "Standard Remote Support"

September 19, 2018

4.0

This is the daily-used software for assisting remote users with any issues. Its easy for the users to follow/allow access, which is very useful with some of the technically-challenged users.

Pros

Ease of use - even users without good computer knowledge are able to use it

Cons

Occasionally hangs/lags - likely to do with user internet speeds

Review Source

VR

Verified Reviewer  
Developer  
Information Technology and Services  
Used the software for: 6-12 months

### "Great but has quite misuse"

January 18, 2020

4.0

Great piece of software, but lacks the security aspect. I would rather prefer a single run executable session.

Pros

An easy hybrid app like the intel driver update utility, the UI is great and accessible. Easy to provide users with instructions.

Cons

The fact that it keeps running in the background is quite insecure, no wonder why a lot of scammers use it.

Review Source

RL

Ray L.  
IT - Mgr  
Higher Education  
Used the software for: 1-2 years

### "University of Miami - IT MGR - Athletics "

October 3, 2016

5.0

It easy to use if offer a website for users to connect easily, your can also email links and a key. I use this daily and have never had and issue. Besides supporting others, I have my computers setup for easy Unattend remote accsess.

Pros

You can be up and running in less than 5 mins. You can setup unattend remote support to rub as a service.

Cons

I've been using for about 2 years and haven't found any cons.

Review Source

Daniel P.  
Consultor ADF  
  
Used the software for: 1-2 years

### "Complete your comment: GoToAssist."

July 20, 2018

4.0

Pros

Effective remote assistance with GoToAssist. Its internal engine to establish the connection is fantastic. Nothing to envy the market leaders. It is based on the ability of your equipment to operate and the optimal stability of the network. It is powerful when all conditions are met without problem.

Cons

It does not obtain information about the equipment where it operates or connects. It only communicates through the operating system and remains limited.

Review Source

SS

Sloan S.  
Project Manager  
  
Used the software for: 2+ years

### "My favorite enterprise remote support app!"

July 12, 2018

5.0

Pros

\+ Set-and-forget - install for managed IT and it's there when you need it. + Auto-updates on client machines + Allows for clients to consent to remote support

Cons

\- Versioning is an issue on some machines - if the client's machine does not update, it can become impossible to connect. This happens most often with clients who "break things" and is not a frequent occurrence.

Review Source

CB

Chris B.  
Service Analyst  
Telecommunications  
Used the software for: Less than 6 months

### "GoTo Resolve Is Our GO TO APP"

May 5, 2023

5.0

Pros

I like that it is easy for us and the customer to use. The customer just clicks a link and then we have our eyes on site. It has saved use numerous truck rolls to our osp department.

Cons

I haven't found any thing I do not like about this product. It is easy to use and very well put together.

Review Source

Michael B.  
Network Administrator  
Architecture & Planning  
Used the software for:

### "Nice User Shadowing Software "

March 15, 2018

5.0

Being able to assist users both in office and out in the field.

Pros

This does pretty much what you expect it to do and does it well. It's doesn't go above and beyond, but it's no worse than any of the other options out there. It's somewhat easier to manage than some other products in this category.

Cons

Planned deployment of the agent can be a pain sometimes. Pricing isn't competitive enough. Doesn't do anything above and beyond what you can find elsewhere.

Review Source

SM

Sam M.  
Freelancer  
Marketing and Advertising  
Used the software for: 2+ years

### "Fairly simple remote access support software"

September 11, 2019

4.0

Pros

As a user of this product, I was advised to download this software by my Verizon tech coach so that they could remotely access my phone to help assist me with my problem. It was a fairly simple and straight forward process at my end.

Cons

To be honest, I didn't have any major issues as it was the tech support guide that was the main user of the software.

Review Source

MM

Mohit M.  
Senior Assistant ERP  
Farming  
Used the software for: 2+ years

### "One of the best IT support toolset"

August 24, 2018

4.0

Pros

Using since last 4 years, ideal in offering customized IT support environment in an organization. Best solution for remotely accesing Computers and servers for troubleshooting and support purpose. Further ideal for organizing small training (one on one or with multiple users) with desktop/client screen sharing feature . Must have for IT Support team.

Cons

Slow network response time (Occasionally) and sometime remote system become unresponsive after long use. Apart from this no problem faced till now.

Review Source

AM

Alex M.  
IT Administrator  
  
Used the software for: 6-12 months

### "Great for providing remote assistance to my clients. "

March 7, 2018

4.0

Pros

Easily connect to client's computer from either my computer or phone at any time. Also, the ability to set up unattended assistance is great.

Cons

Whenever a user I'm connecting to has an out of date version of G2A it takes a long time to connect to their computer.

Review Source

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