# Page 7 | LogMeIn Resolve Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 7 - Is LogMeIn Resolve the right Remote Support solution for you? Explore 214 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/249584/GoTo-Resolve/reviews

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LogMeIn Resolve

4.4 (214)

[View alternatives](https://www.capterra.com/p/249584/GoTo-Resolve/alternatives/)

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Last updated April 1st, 2026

# Page 7 - Reviews of LogMeIn Resolve

## Showing most helpful reviews

Showing 151-175 of 214 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

EM

Ed M.  
Attorney  
Law Practice  
Used the software for: 6-12 months

### "GoToAssist"

June 29, 2022

5.0

The convenience of being able to have IT diagnose and solve problems remotely is such a time saver and extremely beneficial.

Pros

This is a fast and convenient way to receive customer and technical support.

Cons

I have no issues or complaints about this software.

Review Source

VR

Verified Reviewer  
Sales Floor Team Member  
Apparel & Fashion  
Used the software for: Less than 6 months

### "RESCUE ASSIST"

October 25, 2018

5.0

Pros

A tool that I use on a daily basis to help troubleshoot with clients. Easy to work through and take over screens.

Cons

Could be a little more user-friendly and easier to locate some of it's features.

Review Source

Jessica D.  
CSR  
Wholesale  
Used the software for: 2+ years

### "Good Product."

December 31, 2018

5.0

Pros

This product has allowed our I.T. to be able to help us remotely. It is quick and fast.

Cons

It does have to install most of the time before use. It is generally quick. Just a minor delay for the fast-paced world we live in.

Review Source

JT

Jason T.  
Implementation Specialist  
Real Estate  
Used the software for: 2+ years

### "If your customers can handle it, an effective Customer Support tool"

April 28, 2023

4.0

Overall I find that GoToResolve can be great for filling in gaps where other screensharing apps are lacking, such as transferring files.

Pros

I like how we can transfer files, so a customer can send me files, or I can send to them.

Cons

Compared to other screensharing apps, more technically complicated to use than Zoom or Teams

Review Source

VR

Verified Reviewer  
Director, Information Technology  
Non-Profit Organization Management  
Used the software for: I used a free trial

### "Can't beat the on-demand session creation"

September 7, 2019

5.0

I evaluated for two purposes; one was to remotely install software on org PCs where we didn't previously have a solution we could access with elevated permissions - this met that need. The other was to remotely support clients using a web application we built. For our needs, it was overkill for this. We only need simple screen sharing with our clients but had we needed more we would have maintained our plan.

Pros

The interface is so clean and performs so well. I couldn't find anything that I couldn't do after creating a session with users.

Cons

Cost. It's a bit more pricey than some other options I reviewed but none worked as well as rescueassist overall.

Review Source

JM

Jacob M.  
IT Manager  
Printing  
Used the software for: 2+ years

### "GoToAssist allows me to remotely provide support in an easy and effective way. "

August 15, 2017

5.0

GoToAssist allows me to remotely provide support anytime from almost anywhere. It has been a lifesaver at times when I'm not on site but support is needed.

Pros

I love that I can provide support using GoToAssist from my phone, tablet, and PC. There are times when I only have my phone on me and through their mobile app I can still get work done when needed.

Cons

I wish I could be logged in from two devices at once with my same login. It hasn't been a huge deal though.

Review Source

VR

Verified Reviewer  
Maestro de Música  
  
Used the software for: 1-2 years

### "This program is excellent for remote assistance and distance education. Amazing!"

April 20, 2018

5.0

Pros

This software controls a remote computer through the internet without any difficulty. As an educator, it has helped me to teach virtual classes remotely, which saves me time and money. The data is transferred securely.

Cons

The interface needs to be improved to the latest trends. You must have an Internet speed too good or you will have communication problems.

Review Source

Jordan J.  
Implementation Specialist  
Education Management  
Used the software for: 2+ years

### "Great for remote support"

September 30, 2018

5.0

Allowed our team to provide remote support to client around the state.

Pros

Easy to use and install. Allow for great remote support.

Cons

Licenses can get pricey after a few users.

Review Source

JC

John C.  
Designer  
Management Consulting  
Used the software for: 1-2 years

### "One of the most user-friendly remote desktop platforms I've encountered."

December 11, 2018

5.0

Pros

\- It is very easy to setup and configure across our entire company. - Simple interface allows for quick and easy connection to remote computers. This is very handy when we have a team member in the field with a problem that we need to troubleshoot.

Cons

\- It's pricey, their subscription model definitely works for larger companies, unfortunately this doesn't work as a viable solution long term for us. - I've noticed that once when I updated the software, it didn't take and caused a bug that forced me to uninstall and reinstall the program.

Review Source

James M.  
Technical Support Manager  
Computer Software  
Used the software for: 1-2 years

### "null"

February 1, 2016

4.0

Review Source

RZ

Rostom Z.  
Digital Literacy Specialist  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "GoToAssist Review"

April 26, 2022

5.0

Pros

An excellent software to remotely access other work computers. Easy to use and very convenient.

Cons

At times the connection strength is not great, but this is not a major issue. The benefits FAR outweigh the drawbacks.

Review Source

PZ

Peter Z.  
System Designer / IT  
Mechanical or Industrial Engineering  
Used the software for: 6-12 months

### "GoToAssist is a GoTo remote assistance program."

August 23, 2018

4.0

Pros

I use GoToAssist for remote access and troubleshooting of our company computers as we have employees in several geographic locations. GoToAssist is easy to setup and I can easily instruct employees on how to let me access their system. It has all the features I would expect of a remote assistance program.

Cons

I really don't have any negatives to say about this program. It does everything I need it too and I can quickly and effortlessly access remote computers for troubleshooting.

Review Source

CS

Charlie S.  
Systems Administrator  
Education Management  
Used the software for: 1-2 years

### "GoToAssist - Great Solution for Supporting Virtual Students and Teachers"

July 15, 2021

5.0

We used this for supporting virtual students and teachers during COVID. We still use this for home support for teachers or staff who are at home for quarantine or other reasons.

Pros

We love the simplicity of GoToAssist. It's easy to generate session keys and get them to users. The experience during the remote session has always been smooth and simple.

Cons

GoToAssist is working as it's supposed to. We generate links and email them to our staff/faculty/parents we are supporting. It works most of the time, but due to the differences in home computers, sometimes it takes a few tries for the user to get it working and allow us to get in.

Review Source

VR

Verified Reviewer  
Paralegal/IT/Full-Charge Bookkeeper  
  
Used the software for: 6-12 months

### "GoToAssist is great!"

August 1, 2018

5.0

Pros

It allows our IT the ability to access and maintain our systems during employees' off hours. Our IT is then able to update each computer and the server, as well as fix any backup issue, insure that the backup's are running properly, and perform all virus and malware scans necessary.

Cons

If the system is down, of course, GoToAssist does not work. Of course, if there is not Internet connection, this software does not provide the necessary access from outside to the systems

Review Source

GC

Gary C.  
Consultant  
Computer Software  
Used the software for: 2+ years

### "GoToAssist"

August 10, 2016

4.0

Pros

Easy to use and easy to connect to friends I help with their issues. I have a few older folk who own computers but aren't too savvy and it is easy to get them to download the file and run the GoToAssist setup.

Cons

Need to be able to get it consistently on a need to use basis, I don't charge a lot of the people and a subscription is daunting. I don't seem to be able to pay a one-time fee anymore.

Review Source

JW

Jax W.  
Engineer  
Information Technology and Services  
Used the software for: 2+ years

### "Best Ad-Hoc Support Setup"

March 12, 2020

5.0

On a regular basis I come across weird devices that just won't allow my remote access tools to work, or technophobe clients who just can't seem to install a piece of software. This makes it easy in both of those cases.

Pros

It works when other remote support tools fail, either due to compatibility issues or just the difficulty of guiding a client through setup of remote access over the phone. RescueAssist is easy to get working.

Cons

If you need unattended access, this isn't the best tool for the job. There are other solutions that do a better job.

Review Source

TF

Tony F.  
Office Mgr  
Law Practice  
Used the software for: 2+ years

### "When you need to help someone this software works."

February 15, 2018

5.0

Log onto a remote computer with no issues.

Pros

This software allows you to log onto another remote computer in order to assist with a problem. It is easy to use and does not lockup or crash.

Review Source

JW

Julia W.  
Director of Administrative Services  
Computer Software  
Used the software for: 2+ years

### "Great tool to be able to connect computers with your customers to help them with technical issues. "

June 11, 2018

5.0

Easy tool for your customers to be able to connect to you with.

Pros

One of the easiest systems for customers to be able to connect with. Also very easy for our employees to use.

Cons

I wish there was a recording option with this service. To be able to offer a recording to a customer so that they can remember how something was done would be great.

Review Source

TV

Tim V.  
IT Manager  
Electrical/Electronic Manufacturing  
Used the software for: 2+ years

### "GoToAssist"

October 3, 2017

3.0

Honestly, there are too many free options of this type of software out there to pay for this type of software without some game changing features, and they just don't exist here.

Pros

As advertised, it allows us to see and take control of our users' machines remotely. Brand labeled website for users to ask for assistance (from our internal team).

Cons

Stupid password restrictions that need to be dealt with immediately or you'll be frustrated as your password expires on you non-stop. It has issues if the person you're connecting to doesn't have a pretty good connection speed. There are times when it will randomly take away my ability to click on anything, and I'll be forced to just talk the user through the clicks.

Review Source

TY

Tony Y.  
IT Manager  
Information Technology and Services  
Used the software for: 2+ years

### "Another Logmein solution."

February 20, 2019

4.0

Pros

1\. Cost effective way (per seat) to get remote access, attended or unattended. 2. Easy instructions for client side to navigate and run the remote software.

Cons

1\. Sometimes it can get laggy. Especially on slow connections. 2. Cost can build up quickly if you are paying for a large group of people for remote access.

Review Source

JAMIE B.  
project coordinator  
Construction  
Used the software for: 1-2 years

### "GoToAssist Got me Where i was headed"

October 4, 2018

4.0

Pros

it's pretty simple and straight forward on the linking to/from the remote connection. ive never had lag time unlike other software where you remote in

Cons

i don't have any complaints. we use this semi-regularly with our software providers

Review Source

DG

Deirdre G.  
IBO/CSP  
  
Used the software for: 1-2 years

### "Very Useful Remote Access App"

January 4, 2019

5.0

Pros

Very cool way to help customers by control devices remotely. It makes helps when you have a person that is not very computer literate. We can get right in and take control and resolve the issue FAST!!!

Cons

I have found nothing negative to say about this app.

Review Source

Michael W.  
A/V Analyst  
Higher Education  
Used the software for: 1-2 years

### "Excellent for customer service"

January 23, 2018

5.0

Pros

Easy to use, easy to install. Excellent for trimming the excess fat out of a customer service conversation.

Cons

Latency could always be improved, as well as a better ability for users on either side of the connection to interact

Review Source

SS

Surender S.  
Manager  
Information Technology and Services  
Used the software for: Less than 6 months

### "Quite simply put, the best remote assistance software we used."

August 15, 2018

5.0

Start to end, it was fantastic.

Pros

We used this to connect to end users PC remotely when troubleshooting was required. My entire team LOVED how easy it was to get the end users to connect. Even the users that were technical novices were able to get connected with our support representatives. Its got tons of features too. Being able to take the PC into Safe mode is a god send. The fact that it works so nicely with Mac is a great add on as well. Also being able to send commands remotely is a godsend.

Cons

Nothing much to dislike. I feel like a mobile support is kinda lacking but we never needed that much anyway.

Review Source

NB

Nickie B.  
Service Analyst  
Telecommunications  
Used the software for: Less than 6 months

### "Easy to use"

May 5, 2023

5.0

I've used this several times now and have been successful at checking cabling for internet troubles.

Pros

User friendly and very helpful for troubleshooting.

Cons

No Cons. I feel it is very easy to use and elderly people are able to use easily.

Review Source

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