# Page 8 | LogMeIn Resolve Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 8 - Is LogMeIn Resolve the right Remote Support solution for you? Explore 214 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/249584/GoTo-Resolve/reviews

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LogMeIn Resolve

4.4 (214)

[View alternatives](https://www.capterra.com/p/249584/GoTo-Resolve/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated April 1st, 2026

# Page 8 - Reviews of LogMeIn Resolve

## Showing most helpful reviews

Showing 176-200 of 214 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

AA

Anthony A.  
Welcome Team  
Computer Software  
Used the software for: 6-12 months

### "GoToAssist Overall Positive"

October 17, 2018

5.0

Pros

Can remote onto customers windows based systems and assist with issues with ease. no issues with program once connected

Cons

Cannot remote onto a customers IOS device, I know this is asking alot but would be the cherry on top for customer service.

Review Source

MB

MELISSA B.  
HUMAN RESOURCES  
Semiconductors  
Used the software for: 1-2 years

### "LOVE THIS FEATURE"

September 7, 2018

5.0

FANTASTIC

Pros

This is fantastic for needing immediate remote help. We can log in with our credentials and add the reason we need help and it will assign our "case" to the appropriate department who can then remote into my computer and fix whatever my issues are. There is a chat option on there as well so you can communicate with whomever is helping you. Great product and very easy to use.

Cons

I dont have any cons on this product so far.

Review Source

VR

Verified Reviewer  
Social Media Coordinator  
Retail  
Used the software for: 1-2 years

### "GoToAssist can be helpful!"

October 16, 2018

5.0

Pros

I like GoToAssist because it's usually easy to use and has a clear user interface.

Cons

There are just too many other competitors with similar software and more features than GoToAssist.

Review Source

BR

Brandon R.  
Office Admin/IT/Drafting Support  
Management Consulting  
Used the software for: 1-2 years

### "Fantastic IT resource for companies without an IT professional/department"

November 13, 2018

5.0

Pros

We use an external IT support company which uses GoToAssist. If we ever run into an issue, they are able to quickly connect to any of our computers and troubleshoot the problem, whether the computer is attended on our side or not. We can also track all connections to ensure that connections are only being made when needed.

Cons

Connection times can be slow. We can see the support team trying to establish a connection, however it appears to be a latency issue on occasion. It's not clear if this is a connection issue (on either side) or a software bug.

Review Source

DB

David B.  
I.T.  
  
Used the software for: 2+ years

### "Could use some better management tools"

May 18, 2017

3.0

Pros

I like the ease and small space the program actually takes up, the ability to lock computers and naming of computers.

Cons

I would like to have the ability to be able to stop the users keyboard and mouse and policies to where I can stop people from exiting out of the program.

Review Source

JL

Javier L.  
Cloud / MSP Technician  
Information Technology and Services  
Used the software for: 2+ years

### "Great software for Technicians"

June 27, 2019

5.0

Always changes the look how the functionality stays the same. Always reliable, always connected. Very easy to use especially for end users to start session.

Pros

I have worked with RescueAssist for years. The software is very reliable and Microsoft depends on this software as well for Managed Services support.

Cons

No cons just a great company making some great software for technicians and professionals alike.

Review Source

VR

Verified Reviewer  
Integrated Technologies Consultant II  
Information Technology and Services  
Used the software for: 6-12 months

### "Great way to remote to another workstation"

June 12, 2021

5.0

Pros

My company doesn't use this software anymore, but we used to and I loved it. Very user-friendly and intuitive. I also loved that I could see multiple screens when my end-user had more than one.

Cons

No complaints, I loved this application.

Review Source

JP

John P.  
Information Security Specialist  
Machinery  
Used the software for: 6-12 months

### "Remote Control"

May 4, 2023

4.0

Pros

The remote control feature allows us to connect and help end-users.

Cons

We had some issues getting it to work consistently where as Go To Assist just always worked perfectly.

Review Source

Joel B.  
Jefe Servicio al Cliente  
Telecommunications  
Used the software for: Less than 6 months

### "Easy Rescue"

April 12, 2019

4.0

Pros

It has a fairly modern, intuitive and easy to use view. It makes any person can receive and give assistance in a friendly way.

Cons

The connection fails sometimes. You must have a good internet connection with good speed.

Review Source

EN

Ezra N.  
IT Support  
  
Used the software for: Less than 6 months

### "Works awesome"

August 8, 2017

5.0

Pros

The desktop app works great. Easy to install remote client and sending emails is easy. Easy to connect as well

Cons

Sometimes some confusion when try to launch the application on the user end, and misses some features of teamviewer.

Review Source

VR

Verified Reviewer  
Lead Tester  
Management Consulting  
Used the software for: Less than 6 months

### "The best remote control tool which is very user friendly"

May 10, 2018

5.0

Pros

The best remote control tool which is very user friendly Can take remote of any machines Good support

Cons

Remote initiation takes some time Not a free tool Remote initiation takes some time Remote initiation takes some time

Review Source

LP

Luke P.  
Estimator  
Electrical/Electronic Manufacturing  
Used the software for: 1-2 years

### "Using GoTo has made things much easier"

March 13, 2018

5.0

Does exactly what it's designed to do.

Pros

I like the easy access, and the ability to link in my team without a huge amount of headache. GoTo has done a great job of streamlining the process and keeping it simple enough for everyone to learn it quickly.

Cons

Not the fastest program, and we've had some issues with login and some issues with dropped connections. Not frequent, but often enough that its worth mentioning.

Review Source

ZH

Zachary H.  
IT Help Desk Analyst  
Computer Software  
Used the software for: 1-2 years

### "fantastic remote software"

August 8, 2016

4.0

Pros

easy to use, easy to deploy onto end user machines who don't already have the software. relatively easy to learn and explain to end users.

Cons

doesn't quite have the features or power of bomgar client, and bomgar is a bit easier to get connected to end user machines

Review Source

DW

Diane W.  
Supervisor  
Legal Services  
Used the software for: 2+ years

### "GoTo Assist"

December 5, 2018

5.0

Pros

Very easy to use and and does the job well.

Cons

Have not found anything did not like about this software.

Review Source

LP

Luke P.  
Estimator  
Electrical/Electronic Manufacturing  
Used the software for: 1-2 years

### "Awesome way to remote desktop"

May 16, 2017

5.0

Pros

Used for IT mostly, and some meetings. The interface is great, and the warning popup helps know what's going on. The built in the chat window is fantastic.

Cons

Had it set to open on startup, and has crashed the machine a few times, but I believe that was due to the age of my computer at the time. I've also had it give me pop-up notifications that were annoying.

Review Source

SE

Stuart E.  
Mechanical Designer  
Mechanical or Industrial Engineering  
Used the software for: 1-2 years

### "Great for remote IT support"

October 4, 2018

5.0

Pros

Our team is located all over the province, and our IT team member works from home in a different city. GoToAssist allows us to remotely connect to screenshare and setup remote support sessions when I run into an issue.

Cons

I sometimes just pick up the phone and call him while we're in a support session as the audio quality can be choppy occasionally.

Review Source

BE

Brandon E.  
Project Manager  
Consumer Services  
Used the software for: 1-2 years

### "Simple To Set Up"

December 19, 2018

4.0

A great tool to allow remote teoubleshooting or updates to remote devices.

Pros

Works great for IT management of field technician devices. Download is quick and painless, then everything just works.

Cons

The link initially takes the "slave side" to a download page but the part where you hve to download a file isn't as obvious as I think it should be.

Review Source

ES

Eric S.  
Content Marketing Manager  
Security and Investigations  
Used the software for: 6-12 months

### "GoToAssist is a fantastic tool for IT and customer support teams"

March 7, 2018

5.0

Pros

While I'm not positive if my current company uses this, GoToAssist has been a life saver for other companies I've worked for in streamlining our support teams, especially with their amazing cloud-based toolsets.

Cons

There's not much that I don't like about this software, beyond your usual bugs and connectivity issues.

Review Source

RD

Ryan D.  
Coordinator  
Mechanical or Industrial Engineering  
Used the software for: 6-12 months

### "GoToAssist is a fantastic IT resource for our team"

July 31, 2018

5.0

Pros

Our IT department has raved about GoToAssist since deploying it at our company. The price per month is very valuable when we don't need a lot of licenses/concurrent connections. Citrix's customer support is fantastic as well.

Cons

The connection has dropped several teams when I've been receiving support from our IT team, though that could be due to our internet connection as much as a software issue.

Review Source

SM

Steve M.  
Sales Manager  
Electrical/Electronic Manufacturing  
Used the software for: 2+ years

### "Use it all the time, super easy"

December 5, 2018

4.0

Pros

We just updated our ERP software and did a lot of remote training and trouble shooting and our technicians use this software. It was easy to download, install and use!

Cons

I cannot think of any problems we encountered using this software to help us long distance with our techinicians.

Review Source

CW

Colin W.  
Owner  
Recreational Facilities and Services  
Used the software for: 1-2 years

### "Very easy to use and reasonably priced for low volume users."

June 1, 2018

4.0

Affordable and very easy to use.

Pros

It was extremely east to learn the ins and outs of GoToAssist. I am relatively computer savvy but I think even novice users could handle this with relative ease. The user interface is very intuitive and the pricing for the volume users is reasonable.

Cons

We have occasionally run into issues getting things synced up between users with some crashing of the interface from time to time.

Review Source

CW

Chris W.  
Principal  
Construction  
Used the software for: 1-2 years

### "Really helpful for companies with outsourced IT"

October 14, 2018

4.0

Pros

We are a small company without an in house IT department. Our IT contractor raves about GoToAssist for remote access and troubleshooting. It certainly saves us some headaches when we need support to resolve software issues.

Cons

No cons come to mind as an end user who utilizes this to receive support. Our IT contractor highly recommended GoToAssist and we certainly take their recommendation seriously.

Review Source

MA

Melissa A.  
AA  
Education Management  
Used the software for: I used a free trial

### "easy to use"

July 11, 2021

4.0

It was convenient and very easy to use especially for someone not tech savvy.

Pros

For someone who was on the receiving end of the support and not very tech savvy, it was easy to use and prompts were easy to follow.

Cons

Nothing to dislike about this software. Never had an issue the several times I had to use this software.

Review Source

RL

Ryan L.  
PM  
  
Used the software for: 6-12 months

### "I wish every customer service group used this product. "

February 15, 2018

5.0

This is a rare situation where I dont know what the worst part is. Maybe its the fact that not enough companies use this.

Pros

I like how easy it was for the customer service to initiate this tool and help me troubleshoot my problem.

Review Source

SA

Shawn A.  
Technologist  
Management Consulting  
Used the software for: 6-12 months

### "Easy to get help when I need it."

October 16, 2018

4.0

Pros

If I have an issue with my computer, our IT contractor can remotely connect in and solve the problem effortlessly with no restriction on system admin access.

Cons

No issues from me! When our IT contractor connects to help solve the problem, the connection is quick and he's able to get in and solve the problem quickly.

Review Source

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