# Page 9 | LogMeIn Resolve Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 9 - Is LogMeIn Resolve the right Remote Support solution for you? Explore 214 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/249584/GoTo-Resolve/reviews

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LogMeIn Resolve

4.4 (214)

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Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated April 1st, 2026

# Page 9 - Reviews of LogMeIn Resolve

## Showing most helpful reviews

Showing 201-214 of 214 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

ML

Michael L.  
HR Consultant  
Management Consulting  
Used the software for: 6-12 months

### "Makes it easy for our IT team to manage issues across locations"

May 21, 2018

5.0

Pros

Easy to use, easy to rollout to multiple locations, makes it easy for a small IT team to leverage resources and manage over 150 employees

Cons

Difficult for the average user to understand what is going on with this software. Needs some hand holding from the IT team.

Review Source

KM

Karen M.  
Associate  
Management Consulting  
Used the software for: 1-2 years

### "Easy to setup and configure as an end-user"

October 21, 2018

4.0

Pros

I use GoToAssist on the recommendation from our IT contractor, and it's easy to setup and turn-on when I need remote assistance.

Cons

I have nothing negative to say about this software. As an end-user, I receive support from our IT contractor and this is the support software they use.

Review Source

JL

Jen L.  
Senior Developer & Designer  
  
Used the software for: 1-2 years

### "GoToAssist - Not Bad"

May 8, 2018

3.0

Pros

Nice to be on a call with others and share screens Nice that controls can be set as to who has permission to use mouse

Cons

A bit clumsy for the set up for a laymen. Overall, other than that, it's pretty easy to use and there isn't anything really bad I can say about this software

Review Source

CT

Courtney T.  
Installation Coordinator  
Construction  
Used the software for: 2+ years

### "Easy to use. "

March 7, 2018

4.0

Pros

Easy to set up and use. I've never had problems with any lagging or buffering. Just a good software.

Review Source

KB

Kohlton B.  
  
  
Used the software for:

### "Great Remote Support and Ticketing"

February 9, 2017

4.0

We use GoToAssist for both ticketing and remote support. Compared to other products I have used it is comparable or slightly better. Ticketing system work great, and has less issues than others I have used. The remote support agent has been phenomenal, with the exception or multiple monitor 1080/4k setups.

Review Source

GM

Gregory M.  
Photographer  
  
Used the software for: Less than 6 months

### "Disappearing password file??"

March 20, 2017

1.0

I can only relay on my experience. I had gotoassist clean up my computer. In the process a text file of all my logins and passwords disappeared. Fortunately the passwords were encrypted and there was a backup on a separate drive, but it begged the question why did that particular file disappear. In a follow up conversation with the company supervisor he tried to tell me the text file never existed. I've referenced that file for over 10 years. I have no idea how he would come to that conclusion. I'm now changing all my logins and passwords.

Review Source

ND

Nick D.  
Designer and Field Specialist  
Mechanical or Industrial Engineering  
Used the software for: 6-12 months

### "Helped solve computer issues with minimal complications"

July 13, 2019

4.0

Pros

\- Easy to setup and configure - Helped resolve outstanding computer issues I was having

Cons

\- The software reset my audio settings once which prevented me from speaking with our IT support.

Review Source

KB

Ken B.  
  
  
Used the software for:

### "GoToAssist Review"

February 14, 2017

5.0

We've been using GoToAssist for a few years and it has met our remote support requirements very well. Ease of use at the remote end is appreciated since many clients aren't overly technical. We are confident, with regular updates & enhancements, GoToAssist will continue to serve us well!

Review Source

JB

Jeremy B.  
  
  
Used the software for:

### "One of the best"

October 3, 2016

5.0

Citrix has a whole suite of products that are some of the best on the market. I use gotoassist to help keep my moms computer up and running whenever their is issues along with being able to assist my staff with issues

Review Source

aR

amelia R.  
customer service agent  
Education Management  
Used the software for: Less than 6 months

### "Review for goto resolve"

May 4, 2023

5.0

Pros

This product is very easy to use and has became part of my go to.

Cons

getting to know how to use the product at first was difficult

Review Source

AC

Aaron C.  
  
  
Used the software for:

### "My review for go to assist."

October 6, 2016

4.0

Citrix GoToAssist (GTA) is a great tool when it was available. It was a great tool to use in regards to working with community based organizations that were not in our network.

Pros

Ease of use

Cons

Lack of support

Review Source

BS

Beck S.  
Research Specialist  
Real Estate  
Used the software for: 6-12 months

### "Fairly easy to use, helps out when you're in a bind!"

March 16, 2018

4.0

Pros

GoTo Assist has definitely helped our employees when we need login information or need help installing or using new software.

Cons

The customer support (for the customer support) could be improved. Sometimes the software itself doesn't load or needs updates. But, it works very well about 95% of the time.

Review Source

JL

Jesus L.  
  
  
Used the software for:

### "Excellent way of tracking performance! "

February 13, 2017

5.0

I love the ability to run reports and keep track of what the team is doing! The system is easy to use for our employees to submit requests.

Review Source

DW

Dana W.  
  
  
Used the software for:

### "Great product"

February 13, 2017

5.0

Very easy to use and very rarely have any issues or bugs with the system. Would definitely recommend.

Review Source

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