--- title: "Ivy Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Ivy Software - reviews, pricing plans, popular comparisons to other Live Chat products and more." source_url: "https://www.capterra.com/p/249588/Ivy/" page_type: "product" language: "en" --- # Ivy Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 17, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) Ivy ## What is Ivy? Ivy.ai transcends the chatbot landscape as a scalable, AI-powered communication platform revolutionizing customer support. As the industry leader, Ivy offers high-IQ chatbot solutions tailored for higher education, healthcare, government, and the private sector, providing an enriched feature set that amplifies information access, slashes staff workload, and elevates operational efficiency through 24/7 autonomous omnichannel support. With cutting-edge AI, Ivy's chatbots orchestrate personalized, conversational assistance across web, SMS, voice, and email, reshaping support interactions into seamless, intelligent conversations. ## What is Ivy used for? [Live Chat](https://www.capterra.com/live-chat-software/)[Higher Education](https://www.capterra.com/higher-education-software/)[Chatbot](https://www.capterra.com/chatbot-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Ivy?[Manage this product listing](https://www.g2.com/products/ivy-ivy/claim_requests/new?auto=true) ## Ivy Overview Updated September 2026 AI summary Ivy offers small businesses live chat and chatbot capabilities through a cloud-based platform, supporting customer engagement and communication needs. With features such as AI Copilot, API access, and generative AI, Ivy provides options for automated conversations and integration with existing workflows. It is suited for organizations seeking flexible, web-based chat solutions with advanced AI enhancements. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Ivy 0.0 VS. [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price Contact vendor Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.6 (1,769) Value For Money 0.0 (0) Value For Money 4.6 (1,519) Customer Service 0.0 (0) Customer Service 4.7 (1,538) ## Ivy alternatives [4.7 (707)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.4 (12)](https://www.capterra.com/p/10004983/SAS-Viya/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [LiveChat](https://www.capterra.com/p/62194/LiveChat/) [4.6 (1,727)](https://www.capterra.com/p/62194/LiveChat/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/62194/LiveChat/) [Freshchat](https://www.capterra.com/p/158117/Freshchat/) [4.2 (164)](https://www.capterra.com/p/158117/Freshchat/reviews/) Starting price $1799.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 84% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/158117/Freshchat/) ## FAQs about Ivy Overview ### What company size and specific industries is Ivy built for? Ivy is designed for higher education institutions and, with its recent improvements and GPT-based capabilities, can also fit any customer-facing organization. It is best suited to organizations that serve students, clients, or other external audiences, rather than a specific company size or a narrow industry segment. Features and Usability ### What are the key features of Ivy? Ivy offers AI Copilot, chatbot, and automated responses for customer support workflows, along with Generative AI and Natural Language Processing for interpreting and generating text. It also includes an API for connecting with other systems and extending support-related functionality across applications. Integrations ### Which third-party tools and platforms does Ivy integrate with? Ivy integrates with 3 third-party platforms: Canvas, Ellucian, and Ellucian Student. These catalog integrations connect Ivy with learning management and student information systems, covering core education workflows across course content, records, and student data. ## Features AI summary Based on 6,967 Live Chat reviews Capterra reviewers point to these as the live chat features buyers care about most: - **Chat/Messaging** (**54%** of reviewers rated this feature as critical) - **Real-Time Notifications** (**51%**) - **Multi-Channel Communication** (**44%**) Ivy focuses on a different set of capabilities within the live chat category. Based on the coverage data provided, it does not list any of the top reviewer-prioritized features among its included functionality. As a result, buyers evaluating Ivy may need to look more closely at its broader feature set to determine whether it fits their support, communication, or customer service needs. AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users API Application programming interface that allows for integration with other systems/databases Automated Responses Automatic reply functionality for incoming messages Chatbot AI-based platform which conducts a conversation via auditory or textual methods Customer Support Provide online support for your customers through live chat or help desk functionality Generative AI Use AI to generate content in the form of text, images, videos, etc. Ivy 7 features ### All Features - AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users - API: Application programming interface that allows for integration with other systems/databases - Automated Responses: Automatic reply functionality for incoming messages - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Customer Support: Provide online support for your customers through live chat or help desk functionality - Generative AI: Use AI to generate content in the form of text, images, videos, etc. - Natural Language Processing: Process and analyze human language in text or audio form --- Get Advice We can help you find the software with the features you need. ## Pricing ### Starting price Free trial not available ## Integrations [ Ellucian](https://www.capterra.com/p/135932/Ellucian/)[ Ellucian Student](https://www.capterra.com/p/171158/Banner-Finance/)[ Canvas](https://www.capterra.com/p/248163/Canvas/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.