# ClientTrack Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is ClientTrack the right Patient Case Management solution for you? Explore 11 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/249619/ClientTrack/reviews --- ClientTrack 4.4 (11) [View alternatives](https://www.capterra.com/p/249619/ClientTrack/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of ClientTrack Ease of use 4.3 Customer Service 4.4 ## Showing most helpful reviews Showing 1-11 of 11 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Social Work Intern Education Management Used the software for: 6-12 months ### "Good for Social Workers!" October 13, 2019 4.0 My overall experience with ClientTrack has been very positive and has helped me do my tasks better now that I have everything in one place! Pros I work in a social work setting and so programs and softwares like ClientTrack always help to make our jobs a little easier. I have been able to use this tool to keep track of my case load and I really like how much it has helped me to stay organized and stay on top of my case load! Cons What I liked the least about this software was that it does take a little bit of time to get used to learning how to navigate around it. I look forward to seeing future updates that make this a bit more easier to use. Review Source AG Adele G. Former Program Manager Non-Profit Organization Management Used the software for: 2+ years ### "Useful and comprehensive database " December 5, 2018 5.0 I worked in Homeless Services in Snohomish County in Washington State for 10 years and we were required by the County to enter every homeless individual into a database that collected demographic information for reporting to Housing and Urban Development. It was called Homeless Management Information System (HMIS) and ClientTrack was the vendor. Pros The reports that can be generated based on the data entered are excellent. I knew some agencies that were using Excel to track thousands and thousands of clients or worse yet pulling the data from hard files! Complicated information for fiscal reports involving multiple query fields that would have taken me hours by hand could be generated in just a few minutes. Cons I wasn't always able to run the precise information I wanted in a report. It would be nice to have an easier to build query function for users without advanced skills. Review Source MM Marnie M. CPA Accounting Used the software for: 2+ years ### "No Support" March 12, 2021 1.0 Really good for the first few years but horrible since they've switched to focusing on the portal. Pros simple to use when it works. Well priced. Cons We've been users for years and about 8 months ago the software quit tracking deadlines properly. Since this is the most important part of client track it caused a huge issue for our firm. We've called and emailed Client Track repeatedly. Every time they say that they're working on it and that they'll get us an update. Nothing has come. For 8 months we've been working without any confidence in this software. They're so busy trying to launch they're portal that they've let the core business fall apart. Review Source VR Verified Reviewer Psicóloga Used the software for: 6-12 months ### "Excellent, is a software that is at the forefront of social and health services." April 7, 2018 5.0 Your behavioral health benefits include: Medicaid waiver programs, Homeless / homeless services, Long-term services and supports, Income cycle management, Services for youth and families, and Chronic disease. Pros I like the most is ClientTrack Case Management, a collection of tools for data collection, integration and superior information that allows government, community programs and health services to collaborate on solutions for the community that address the social determinants of health. Cons I like least is that until now I have found that the program has a focus on the behavioral current and excludes other currents such as psychodynamics. Review Source RW Renee W. Program Manager Non-Profit Organization Management Used the software for: 1-2 years ### "Client Track" September 6, 2018 5.0 I would definitely recommend Client Track to capture data for case managers. It is an easy program to learn and is a valuable tool. Pros Client Track is very user friendly. I am able to run reports and sort through data easily. Cons The only problem I have had is it was expensive for us to create all of the reports we wanted. I wish we could have had a bigger IT budget to be able to create all of the reports we needed. Review Source JS Josh S. Support Tier 2 Computer Software Used the software for: 2+ years ### "Support was amazing" August 1, 2018 5.0 Great product! Pros There are a few things I like about this product. The support I got was really good, quick, responsive and nice. Another thing I like about this is that it is highly customizable and fairly intuitive. Cons The thing I liked least about this is product was that there were a few time the system went down, but that happens with this kind of product. Review Source SC Sophia C. Systems Change Coordinator Used the software for: ### "I highly recommend ClientTrack for your HMIS!" October 7, 2015 4.0 PROS - Logic: Being able to build logic into the workflow makes ClientTrack very client friendly. - Data Explorer: I am able to do the data component of my job because of data explorer. It is an easy way to create ad hoc reports. The visualization is amazing. - Friendly Customer Service: Everyone I have worked with at ClientTrack has been very knowledgeable and nice. - Emails: The ability to email referrals is excellent! - Customizability: (