--- title: "ClassPass Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about ClassPass Software - reviews, pricing plans, popular comparisons to other Corporate Wellness products and more." source_url: "https://www.capterra.com/p/249675/ClassPass/" page_type: "product" language: "en" --- # ClassPass Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 10, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) ClassPass ## What is ClassPass? ClassPass is an app that allows users to purchase credits and book fitness classes, salon appointments, and much more. It can also be used by employers with corporate wellness programs. ## What is ClassPass used for? [Corporate Wellness](https://www.capterra.com/corporate-wellness-software/) Top alternative Featured Overall rating Based on 16 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Contact vendor for pricing Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### ClassPass 4.1 (16) VS. [4.7 (259)](https://www.capterra.com/p/245822/YuMuuv/reviews/) Starting Price Contact vendor Starting Price $1 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.1 (16) Ease Of Use 4.7 (259) Value For Money 3.8 (16) Value For Money 4.6 (209) Customer Service 3.5 (13) Customer Service 4.6 (220) ## ClassPass alternatives Highest Rated [4.9 (4,859)](https://www.capterra.com/p/140428/Awardco-Employee-Performance/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.7 (35)](https://www.capterra.com/p/10015945/Connected-Corporate-Fitness/#reviews) Starting price $1.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.5 (351)](https://www.capterra.com/p/142701/SmartHub/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.7 (13)](https://www.capterra.com/p/189296/Wellness-360/reviews/) Starting price $3.50 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/249675/ClassPass/alternatives/) ## FAQs about ClassPass Overview ### Which roles and teams benefit most from ClassPass? ClassPass benefits business owners, operations leaders, and executive support teams that need a flexible wellness option for busy schedules and varied locations. Fitness professionals use it to discover classes and training formats, while corporate, technical, and creative professionals rely on it to fit workouts into travel, hybrid work, and high-demand routines. Answer based on 16 reviews Overview ### What company size and industries is ClassPass built for? ClassPass serves individual users and businesses/employers, with the strongest fit among small businesses at 69% and Health, Wellness and Fitness at 19%. It also sees use in enterprise companies at 19% and midsize businesses at 12%, especially in Design and Sports, both at 12%, for corporate wellness. Answer based on 16 reviews Features and Usability ### What are the key features of ClassPass? ClassPass offers an Activity Dashboard, Goal Setting/Tracking, Mobile Access, Program Management, and Reporting & Statistics. These features support activity monitoring, goal tracking, program coordination, mobile scheduling, and performance reporting within a single platform. Integrations ### Which third-party tools and platforms does ClassPass integrate with? ClassPass integrates with Mindbody and bsport for class booking and scheduling workflows. These integrations connect ClassPass to fitness and wellness management platforms used for appointment booking, giving studios and service providers direct links between client scheduling and ClassPass listings. Answer based on 2 reviews Getting Started and Support ### What customer support options does ClassPass offer? ClassPass provides email/help desk and chat support. The catalog does not include reviewer feedback about support quality, so no user sentiment about response times, helpfulness, or common issues can be stated. ## Features AI summary Based on 1,276 Corporate Wellness reviews According to Capterra reviewers, these are the corporate wellness features buyers prioritize most when evaluating a solution: - **Employee Reward Programs** (**37%** of reviewers rated this feature as critical) - **Progress Tracking** (**31%**) - **Activity Tracking** (**31%**) ClassPass includes other capabilities that Capterra reviewers also rate as important, such as **Mobile Access** (**37%**) and **Activity Dashboard** (**23%**). Together, these features make it easier for employees to use wellness tools from anywhere and review participation data in one place, helping businesses support ongoing wellness involvement and giving teams clearer visibility into activity trends. Mobile Access 4.6 (11) 63.64% of 11 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Activity Dashboard 4.5 (11) 54.55% of 11 reviewers that rated this feature as important or highly important Dashboard to view the status of ongoing processes, identify current incidents and track past activities Goal Setting/Tracking 4.0 (9) 33.33% of 9 reviewers that rated this feature as important or highly important Establish measurable goals and objectives and track their progress over a specific period of time Reporting & Statistics 4.2 (9) 22.22% of 9 reviewers that rated this feature as important or highly important Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Program Management 3.9 (7) 42.86% of 7 reviewers that rated this feature as important or highly important Process of managing several related projects or business activities to achieve organizational goals ClassPass 5 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Goal Setting/Tracking: Establish measurable goals and objectives and track their progress over a specific period of time - Mobile Access: Access software remotely via mobile devices - Program Management: Process of managing several related projects or business activities to achieve organizational goals - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns --- Features 4.2 (16) 4.2 Based on 16 reviews ## Pricing Value for money 3.8 (16) Value for money 3.8 (16) 3.8 Based on 16 reviews ## Support, customer service and training options Customer Service 3.5 (13) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.5 (13) 3.5 Based on 13 reviews ## User reviews Overall rating 4.1 Based on 16 reviews Filter by rating 5(9) 4(4) 3(1) 2(0) 1(2) Mentioned topic Sorted by most recent LC Lance C. Solution Architect Information Technology and Services ### "Excellent platform to promote business and fill unused class spots" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 July 26, 2026 User-friendly booking platform, however provides a layer of separation between the business and customer that is not ideal. Pros Ability to search for participating businesses via map view, ability to book less-popular class times at a discount. Cons Because they are a third party, there can be issues if the business has last-minute instructor cancellations or refunds participants. Any refunds would be processed by ClassPass and not the studio directly. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KS Kelsey S. Sales Marketing and Advertising ### "ClassPass is a frustrating platform and costs you way too much for what you get" 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 April 15, 2025 Such a rip off. Horrible Customer Service. Frustrating beyond belief to try and work with the chat AI bot. Never are you actually talking to a person and even if you do get through, their response is just sending the link to the rules on cancellations and fees. Pros There truly are no pros for ClassPass. I've used it for almost 7 years and I am officially head up and cancelling indefinitely. Cons Horrible customer service. Will never make an exception if you need to cancel a class and will charge you the late fee. No matter the reason. The quality of classes have gone so down over the years. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. HP Heather P. Co-owner Consumer Services ### "Not for the small business" 3.0 Overall Rating 3.0 3.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 1.0 1.0 Likelihood to Recommend 3/10 November 12, 2024 A rollercoaster. I really don't think it's helpful for studios especially smaller single location studios Pros I appreciate the ability to help promote our business and reach other groups. Cons I do not like how they pay out, they do not accurately help with filling empty spots. The algorithm is very off and they keep clients from paying directly. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Cliff M. owner Sports ### "DOESN"T PAY PARTICIPATING FITNESS CENTERS" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 February 19, 2024 they have yet to pay us after several years of accepting at our fitness center. Pros Convenience was the reason we signed up with them. Cons They have yet to pay our fitness center. They continually will send people to the club . They have yet to pay, it has been several years. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SR Stephanie R. Executive Operations Assistant Information Technology and Services ### "Best app for different fitness hubs/classes" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 4, 2024 Great app with awesome prices. Been a user for 5 years and will continue to be! It’s a great way to discover new gyms and activities without having to commit to pricy packages or memberships Pros I’ve been a user for 5+ years and till this day my favorite thing about it is the large range of fitness classes available. I like to dip my feet in different activities including yoga, bodybuilding, climbing, HIIT and beauty treatment. I am able to find amazing options for all areas I’m looking for in only one place and for a better price than having several memberships Cons Cancellation policy depends on the gym and sometimes can be quite pricy if outside the cancellation period. Hopefully this can change and be more financially friendly in case someone has to cancel due to a last minute emergency Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Shannen S. Strategist Design ### "Great variety and flexibility but could use better UX" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 September 2, 2023 I love using Classpass but it could definitely improve its user-friendliness. E.g. use history-based prediction to send reminders to book, or even auto-book multiple classes in advance, integrate with Google Calendar. Pros Lots of classes on offer - I wish Classpass would go global! It's a godsend when on holiday. Customer service is also tip top - I always receive excellent support! Cons Search function needs to be improved - I can only search by studio and not class. I would also like to see my favourite classes on the dashboard so I can book with one tap, instead of having to scroll through the studio's schedule. Would be super if there could be a push reminder to rebook next week's class as soon as the booking window opens. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. YC Yin C. Graduate research assistant Education Management ### "Maintain fitness anywhere" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 April 28, 2023 Pros Affordability and flexibility are what make ClassPass enticing. One ClassPass membership accesses thousands of facilities and classes including but not limited to general fitness and wellness, yoga, spa, cardio, massage, martial arts, spin, strength training, crossfit and gym time. The virtual library contains thousands of recorded classes that are ready to go at any time. ClassPass memberships are affordable and flexible themselves with more than five options including a free two week trial with 28 credits.Sign up using the app and schedule a class. Most may be canceled the day before and no restrictions limit the frequency. Cons One: The credits required for a class fluctuate by date, time, and popularity. The fluctuations are good news for a bargain hunter with an open schedule however they're sometimes problematic for individuals with a busy schedule or committed routine. It's caused me to run out of credits unexpectedly before. Extra credits are available for purchase at a higher rate than membership credits. And, two: The way ClassPass works is by partnering with fitness centers, spas, studios, etcetera. Instead of cash/payment from the customer they accept credits from ClassPass. Some facilities don't participate and some probably haven't been invited to participate. My large metropolitan area is a great place to use ClassPass and so were other cities I've visited for work and vacation. When I visit my parents in their small out of the way community I can't use ClassPass. The area is limited to three or four locations and none of them partner with ClassPass. At this time I take advantage of the virtual classes which are better than nothing, however it would be preferable if I could stick to my routine. I work hard to maintain my overall wellness. Switched from [Fitbit](https://www.capterra.com/p/195323/Fitbit-Care/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. NL Nathalie L. Director Sports ### "Class Pass has helped the growth and visability of my studio" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 March 17, 2023 Ive had a positive experience as whenever I have needed help I have been able to reach out directly and be attended too in a personal manner. Pros I like that lots of people can see us and we welcome new guests each day! Cons It can sometimes feel that we are underselling the spots available in our classes. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KM Katie M. Fitness Instructor Health, Wellness and Fitness ### "Great Way to Attract New Clients" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 17, 2023 Pros We use ClassPass on a daily basis to promote and offer our bootcamp classes and attract new clients to the gym. We have a loyal following on class pass, as well as a large number of clients who have converted from using ClassPass to purchasing packages from the gym directly. Cons The majority of our reviews on classpass are fantastic, but when a client does have a concern and leaves a review, we aren’t able to see who they are and address that concern with them one on one. We do have the option to respond publicly, which is great, but occasionally we prefer more personal follow up, and that isn’t an option. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KC Katie C. Personal Trainer Hospital & Health Care ### "Great fitness app" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 12, 2022 ClassPass is fantastic and is a great opportunity to try out different fitness classes around London. I would highly recommend. Pros The ease of booking and there range of classes. Cons The varying credit amounts for classes at the same studios. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. 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