--- title: "Nectar Desk Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Nectar Desk Software - reviews, pricing plans, popular comparisons to other Telephony products and more." source_url: "https://www.capterra.com/p/249710/Nectar-Desk/" page_type: "product" language: "en" --- # Nectar Desk Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Nectar Desk ## What is Nectar Desk? Call center software solution that can be set up in minutes. Quick access to the required reports to scale best staff performance and evaluate the stats of the Call Center. You will get workplace insights that will help enhance workflow and productivity. All the features you expect from a Call Center Software: IVR, Extensions, Call Recordings, Queue Management, Cold/Warm Transfers, ACD, Auto Dialer, SMS/Email Channel, Social Media Messengers, Forward to Phone, Call Whispering, Call Barging. 24/7 support team ## What is Nectar Desk used for? [Telephony](https://www.capterra.com/telephony-software/)[Call Center](https://www.capterra.com/call-center-software/)[Call Recording](https://www.capterra.com/call-recording-software/) Top alternative Featured Overall rating Based on 16 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $50 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Nectar Desk?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.nectardesk.com/&name=Nectar Desk) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Nectar Desk 4.6 (16) VS. [4.8 (330)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) Starting Price $50 Per User, Per Month Starting Price $25 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (16) Ease Of Use 4.8 (329) Value For Money 4.7 (15) Value For Money 4.7 (256) Customer Service 4.8 (16) Customer Service 4.8 (321) ## Nectar Desk alternatives [4.2 (570)](https://www.capterra.com/p/190976/Dialpad-Sell/reviews/) Starting price $27.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [4.2 (465)](https://www.capterra.com/p/184709/Aircall/reviews/) Starting price $40.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [4.7 (158)](https://www.capterra.com/p/152004/Call-tracking-software/reviews/) Starting price $79.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.4 (269)](https://www.capterra.com/p/182004/CloudTalk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars ## FAQs about Nectar Desk Overview ### Which roles and teams benefit most from Nectar Desk? Nectar Desk is most used by customer support, guest services, and IT teams that manage high volumes of calls, messages, and service requests. Operations leaders and business owners rely on it for oversight and efficiency, while sales, marketing, and business development teams use it to route inquiries, track conversations, and improve response handling. Answer based on 16 reviews Overview ### What company size and industries is Nectar Desk built for? Nectar Desk is built mainly for small businesses, which make up 87% of reviewers, with Financial Services and Outsourcing/Offshoring tied as the top industries at 13% each. It also serves midsize businesses and enterprise contact centers, with 7% of reviewers from each, plus Accounting firms at 7%. Answer based on 16 reviews Talk to an expert ### More questions? Ask our experts Features and Usability ### What are the key features of Nectar Desk? Nectar Desk offers workforce management, call center management, and multi-channel communication tools for voice, chat, email, and SMS. Core capabilities include auto-dialer, call routing, IVR, call recording, call monitoring, contact management, CRM, real-time analytics, reporting, and third-party integrations. Integrations ### Which third-party tools and platforms does Nectar Desk integrate with? Nectar Desk integrates with 14 third-party tools, including CRM and service platforms such as ActiveCampaign, HubSpot CRM, Pipedrive, Salesforce Sales Cloud, Zoho CRM, Insightly, Capsule, and Ontraport. It also connects with Zingtree, Shopify, ServiceTitan, Vonigo, Salesflare, High Level Software, and Insightly Service. Answer based on 2 reviews Getting Started and Support ### What training and onboarding options does Nectar Desk offer? Nectar Desk provides live online training to help teams get started. This format supports guided sessions with an instructor, allowing users to review setup steps, ask questions, and learn core functions in a scheduled online format. Getting Started and Support ### What customer support options does Nectar Desk offer? Nectar Desk provides Email/Help Desk, Knowledge Base, Phone Support, 24/7 Live Rep, and Chat. No reviewer feedback about support quality is available, so no conclusions can be drawn about response times, helpfulness, or common frustrations. ## Features AI summary Based on 2,206 Telephony reviews Capterra reviewers point to these as the top features buyers look for in telephony software: - **VoIP Connection** (**55%** of reviewers rated this feature as critical) - **Call Routing** (**44%**) - **Call Monitoring** (**38%**) Nectar Desk supports all three of the features reviewers rank highest: **VoIP Connection**, **Call Routing**, and **Call Monitoring**. Together, these capabilities help businesses manage call quality, direct conversations to the right agents faster, and oversee live interactions more effectively, allowing teams to improve customer service and handle call operations with greater consistency. VoIP Connection 4.8 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Place/receive calls through voice over IP connection Call Monitoring 5.0 (5) 60.00% of 5 reviewers that rated this feature as important or highly important Listen to live phone conversations for the purpose of training and assessing agent performance Call Center Management 4.7 (7) 57.14% of 7 reviewers that rated this feature as important or highly important Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Caller ID 5.0 (4) 50.00% of 4 reviewers that rated this feature as important or highly important Identify the number and contact information of a caller before answering the phone Call Recording 5.0 (9) 66.67% of 9 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes Call Logging 4.8 (5) 80.00% of 5 reviewers that rated this feature as important or highly important Collects essential call data such as call origin, call destination, call length, and other transaction details Nectar Desk 63 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Archiving & Retention: Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes - Auto-Dialer: System that automatically dials calls - Automatic Call Distribution: Distribute/route/connect calls - Blended Call Center: A call center that both makes and receives calls - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Disposition: Track and report on call outcomes - Call List Management: Manage and track all past and future calls. - Call Logging: Collects essential call data such as call origin, call destination, call length, and other transaction details - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Reporting: Track and report on all incoming and outgoing calls - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Scripting: Provide agents with a typical response for common call subject matter - Call Tagging: Highlight specific time marks for annotation and review purposes - Call Tracking: Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number - Call Transfer: Transfers live calls to other agents - Call Whispering: Displays a personalized message to the receiver of the call, offering details about the reason or origin of the call. - Callback Scheduling: Schedules callback times - Caller ID: Identify the number and contact information of a caller before answering the phone - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Chat/Messaging: Communicate using direct chat or messages within the system - Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer History: Access previous interactions or concerns to maintain customer relationships - Customizable Reports: Alter the layout and content of reports - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Email Management: Manage, store and organize emails within the system or via third-party apps - Event Triggered Actions: Predefined actions automatically performed on the occurance of specific events - File Transfer: Move files across different systems or networks - Inbound Call Center: A call center that primarily receives calls, typically customer service focused - Interaction Tracking: Track interaction history by documenting conversations for contacts - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Live Chat: Ability to chat online in real time - Manual Dialer: Agents choose who to call and when - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Channel Management: Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels - On-Demand Recording: Record the audio of phone conversations for quality assurance purposes - Outbound Call Center: A call center that primarily makes calls, typically sales focused - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Pre-recorded Messages: Set of pre-recorded messages for candidates that can be shared before, during and after the video interview - Predictive Dialer: System calls multiple numbers at once and connects the agent to the first number that answers - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Recording: Record live video calls to play later - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Scheduled Recording: Automatically record calls at predetermined times - SMS Messaging: Send messages via SMS - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Voice Mail: Computer-based system that allows users to send and receive voice messages - VoIP Connection: Place/receive calls through voice over IP connection - Workforce Management: A set of processes to optimize the productivity of its employees --- Get Advice We can help you find the software with the features you need. Features 4.5 (15) 4.5 Based on 15 reviews ## Pricing Value for money 4.7 (15) Free Trial Multi-Channel $50.00 Per User,Per Month Value for money 4.7 (15) 4.7 Based on 15 reviews ## Integrations [ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[ ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/)[ Insightly](https://www.capterra.com/p/130671/Insightly/)[ ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (16) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (16) 4.8 Based on 16 reviews ## User reviews Overall rating 4.6 Based on 16 reviews Filter by rating 5(13) 4(1) 3(1) 2(0) 1(1) Mentioned topic Sorted by most recent BG Bettina G. CEO/President Hospitality ### "Essential Software for our Business" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 10, 2023 We use this software to take calls, make calls, email our leads and tracking purposes. I like the fact that their Reps are always available via Chat to assist when something comes up. Great Company! Pros This is a very user friendly software. Cons I wish there was a way to search easier for an email template to edit. Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Expensive Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BV Brenno V. IT Support Leisure, Travel & Tourism ### "Great Product and Amazing Customer Support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 February 7, 2023 Pros I like how easy is to use the software and deploy it in your company, their customer support is another pro when you use the software. Cons the lack of an app for mobile and desktop Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Ilya P. Sales Development Rrepresentative Research ### "Communication system for kinds of bussineses " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 6, 2023 Pros The most important is a user-friendly interface that quickly finds every function.With big opportunities with integrations, you can connect your CRM or any other system that you need by requesting it.Friendly support team and the team of Nectar Desk in general. Fast support team feedback, can help you 24/6. Cons Some issues with the account include lagging and freezing, but all of them were fixed in 30 minutes, and that\`s the maximum. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. FP Farid P. General Manager, Guest Services Real Estate ### "Nectar Desk Review" 3.0 Overall Rating 3.0 3.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 6/10 February 2, 2023 Overall experience is great. However, reporting aspect need to be a little better. Pros Nectardesk is webased which makes it easier to use. Cons Glitches that occur when transferring calls, or agents being stuck on ringing or after call work and manually need to change their status. Call Dispositions which is the call types do not match with the over all inbound/outbound calls. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JS John S. President Construction ### "Great Software and Great Customer Service! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 2, 2023 This is a Great company and big enough to service ALL your business needs but small enough to always be of assistance when needed! Pros We love that we have the ability to listen into calls and whisper to representatives and walk through certain scenarios during live calls. Love that all calls are recorded and archived for downloading in the future. Cons We would love to have a call waiting option. Reasons for choosing Nectar Desk Was the most bang for the buck and good reputation. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RA Rheyal A. Customer Support Events Services ### "Thank you." 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 30, 2022 Convenient Pros Tech/ Customer support is always available for help Cons It's not available as a mobile application which will be more convenient for all of us users. Reasons for choosing Nectar Desk Customer service and price Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AR Anna R. Managing Partner and CoFounder Outsourcing/Offshoring ### "Our experience with NectarDesk" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 7, 2022 Overall the support is always responsive on an off occasion that we had issues. The product is intuitive and is continuously being enhanced with new features for better user experience and functionality. I am happy we chose NectarDesk Pros The software is very intuitive not only for me as the person who monitored the calling but also for our agents whom were using the software for calling more than 50 different countries in different regions. Cons I would have liked the analytics to be a bit more advanced however we used it solely for calling and did not integrate with our CRM system for contact management hence my response here is a bit biased as we did not use the full extent of available features. Alternatives considered [Salesloft](https://www.capterra.com/p/157977/Salesloft/) Reasons for choosing Nectar Desk It was better priced and had everything that we needed. The support was great and there was no tier level support which made us the priority at all times regardless of our purchase amount. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Otman B. Director of Business Development Health, Wellness and Fitness ### "NectarDesk has been instrumental for our Conversion Rate Optimization overall strategy" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 3, 2022 Our sales success is the result of: - The right staff (capabilities, training and motivation) - The right tools - The right processes. Not only does Nectar comply with the right tools, but it helps on the other two variables. We can train our staff better and keep them more motivated. We have streamlined our call center processes significantly. Moreover, every single Nectar team member has been top notch since the beginning. They were very patient and proactive in setting up our account (integration with our hardline IVR). Their support staff have an amazing response time. And they are also proactive in proposing solutions. You can tell they care about their clients, it's just not about increasing accounts. Pros \- CRM and Decision tree integration native integration. - Great Marketing Attribution capabilities - Ease of use - Omnichannel (messenger, whatsapp, SMS & LiveChat) Cons BOT features should be implemented in chat channels (messenger, whatsapp, SMS & LiveChat). I know that it is in the works. Alternatives considered [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. FO Francois O. MD Financial Services ### "Sublime Call Center Solution" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 3, 2022 Awesome! Pros Outstanding Support & Communication Channels Cons List Recycling: I want to choose which dispositions to recycle. Contacts left to dial in a list. WhatsApp sending buttons in the Contact pop-up screen. Reasons for choosing Nectar Desk Immediate setup and activation. No delays.... Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JK Johnny K. VP Operations Accounting ### "Great product for replacing the office landline" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 14, 2022 Nectar desk replaced our office landline; we have people answering calling in multiple locations as if they are in the office; great forwarding and transferring features; overall gives us a much better phone system at a lower cost Pros Intuitive interface and configuration, very easy to navigate and learn; high number of advanced features; very responsive support team Cons No iOS app (says under development); some minor bugs when rollout of new features, but always fixed quickly Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/249710/Nectar-Desk/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.