# Nectar Desk Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is Nectar Desk the right Telephony solution for you? Explore 16 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/249710/Nectar-Desk/reviews

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Nectar Desk

4.6 (16)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of Nectar Desk

Ease of use

4.6

Customer Service

4.8

## Showing most helpful reviews

Showing 1-16 of 16 Reviews

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Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Otman B.  
Director of Business Development  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "NectarDesk has been instrumental for our Conversion Rate Optimization overall strategy"

May 3, 2022

5.0

Our sales success is the result of: - The right staff (capabilities, training and motivation) - The right tools - The right processes. Not only does Nectar comply with the right tools, but it helps on the other two variables. We can train our staff better and keep them more motivated. We have streamlined our call center processes significantly. Moreover, every single Nectar team member has been top notch since the beginning. They were very patient and proactive in setting up our account (integration with our hardline IVR). Their support staff have an amazing response time. And they are also proactive in proposing solutions. You can tell they care about their clients, it's just not about increasing accounts.

Pros

\- CRM and Decision tree integration native integration. - Great Marketing Attribution capabilities - Ease of use - Omnichannel (messenger, whatsapp, SMS & LiveChat)

Cons

BOT features should be implemented in chat channels (messenger, whatsapp, SMS & LiveChat). I know that it is in the works.

Alternatives considered

[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)

Review Source

AR

Anna R.  
Managing Partner and CoFounder  
Outsourcing/Offshoring  
Used the software for: 2+ years

### "Our experience with NectarDesk"

July 7, 2022

5.0

Overall the support is always responsive on an off occasion that we had issues. The product is intuitive and is continuously being enhanced with new features for better user experience and functionality. I am happy we chose NectarDesk

Pros

The software is very intuitive not only for me as the person who monitored the calling but also for our agents whom were using the software for calling more than 50 different countries in different regions.

Cons

I would have liked the analytics to be a bit more advanced however we used it solely for calling and did not integrate with our CRM system for contact management hence my response here is a bit biased as we did not use the full extent of available features.

Alternatives considered

[SalesLoft](https://www.capterra.com/p/157977/SalesLoft/)

Reason for choosing Nectar Desk

It was better priced and had everything that we needed. The support was great and there was no tier level support which made us the priority at all times regardless of our purchase amount.

Review Source

DL

Damaris L.  
Admin  
Financial Services  
Used the software for: 6-12 months

### "Awful experience"

July 6, 2020

1.0

Horrible 1.We are unable to contact each other internally, we receive busy signals, when we try from outside numbers we cant get through. We tested this many times standing next to users that were not on calls. When this is reported they cant come up with solutions. 2.Support cant figure out what causes any of the technical issues. Sadly, they blame connectivity issues on all our users regardless of office, home locations and despite having different internet providers. 3.They don't offer refunds, the first 2 months we had more connectivity issues than ever, regardless of us being unable to successfully use their service and it affecting our business greatly. 4.When you call they only transfer you to the sales agent, if he/she isn't available no one helped, I had to wait for call backs. 5.They begged us to transfer our toll free number, they promised to match the Vonage price of $20.00 unlimited toll free a month. We agreed with this condition. Then they charged us over $500.00 dollars a month! We had to go through the trouble of porting it just to port it out again. When we asked why they unexpectedly did this they just repeated "why do you have problem, its in the agreement", after our phone and email conversations?! 6.They are charging over $500.00 to give us our call recordings in one download.

Pros

The sign up transition was fairly easy. They are quick at communicating. Afterwords its a nightmare. Their support team attempts to help resolve the issues, however they don't provide solutions.

Cons

Their VOIP system times out every 5 seconds, even during calls therefore dropping ours calls. When trying to make the next call we have to refresh their website. Callers cant reach you, we have to constantly refresh the website every 5 seconds, daily. The connectivity is very bad, at times we cant hear the callers or they cant hear us. There are days are unable to use their service, the calls drop one after another when we try to make outbound calls.

Alternatives considered

[8x8 Work](https://www.capterra.com/p/187525/Virtual-Office/)[Business VoiceEdge](https://www.capterra.com/p/163406/Business-VoiceEdge/)

Reason for choosing Nectar Desk

We wanted a service that offered live customer assistance for emergencies, the customer service agents are available however they didn't provide solutions to the persistent issues all our agents are having so they let us down. In short we feel that they over charged us because we are leaving and they are taking advantage of us. We simply cant to offer our customers good quality service if we stay with them due to all the interrupted calls.

Review Source

Ilya P.  
Sales Development Rrepresentative  
Research  
Used the software for: 2+ years

### "Communication system for kinds of bussineses "

February 6, 2023

5.0

Pros

The most important is a user-friendly interface that quickly finds every function.With big opportunities with integrations, you can connect your CRM or any other system that you need by requesting it.Friendly support team and the team of Nectar Desk in general. Fast support team feedback, can help you 24/6.

Cons

Some issues with the account include lagging and freezing, but all of them were fixed in 30 minutes, and that\`s the maximum.

Review Source

BG

Bettina G.  
CEO/President  
Hospitality  
Used the software for: 2+ years

### "Essential Software for our Business"

February 10, 2023

5.0

We use this software to take calls, make calls, email our leads and tracking purposes. I like the fact that their Reps are always available via Chat to assist when something comes up. Great Company!

Pros

This is a very user friendly software.

Cons

I wish there was a way to search easier for an email template to edit.

Switched from

[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)

Expensive

Review Source

FP

Farid P.  
General Manager, Guest Services  
Real Estate  
Used the software for: 2+ years

### "Nectar Desk Review"

February 2, 2023

3.0

Overall experience is great. However, reporting aspect need to be a little better.

Pros

Nectardesk is webased which makes it easier to use.

Cons

Glitches that occur when transferring calls, or agents being stuck on ringing or after call work and manually need to change their status. Call Dispositions which is the call types do not match with the over all inbound/outbound calls.

Review Source

BV

Brenno V.  
IT Support  
Leisure, Travel & Tourism  
Used the software for: 2+ years

### "Great Product and Amazing Customer Support"

February 7, 2023

5.0

Pros

I like how easy is to use the software and deploy it in your company, their customer support is another pro when you use the software.

Cons

the lack of an app for mobile and desktop

Review Source

FO

Francois O.  
MD  
Financial Services  
Used the software for: 2+ years

### "Sublime Call Center Solution"

May 3, 2022

4.0

Awesome!

Pros

Outstanding Support & Communication Channels

Cons

List Recycling: I want to choose which dispositions to recycle. Contacts left to dial in a list. WhatsApp sending buttons in the Contact pop-up screen.

Reason for choosing Nectar Desk

Immediate setup and activation. No delays....

Review Source

JS

John S.  
President  
Construction  
Used the software for: 2+ years

### "Great Software and Great Customer Service! "

February 2, 2023

5.0

This is a Great company and big enough to service ALL your business needs but small enough to always be of assistance when needed!

Pros

We love that we have the ability to listen into calls and whisper to representatives and walk through certain scenarios during live calls. Love that all calls are recorded and archived for downloading in the future.

Cons

We would love to have a call waiting option.

Reason for choosing Nectar Desk

Was the most bang for the buck and good reputation.

Review Source

RA

Rheyal A.  
Customer Support  
Events Services  
Used the software for: 2+ years

### "Thank you."

September 30, 2022

5.0

Convenient

Pros

Tech/ Customer support is always available for help

Cons

It's not available as a mobile application which will be more convenient for all of us users.

Reason for choosing Nectar Desk

Customer service and price

Review Source

ST

Sarah T.  
Marketing  
Consumer Services  
Used the software for: 2+ years

### "Great Product/Service"

August 30, 2021

5.0

Our incoming phone calls & time spent on phones answering basic questions has decreased by 1/3. This is great. It allows are staff to be more productive in doing the on shift tasks & being able to address in person situations.

Pros

Nectar's Customer Service is great! They have been so helpful addressing any questions or issues in need. The service is great and is exactly what we were looking for. Easy to set up.

Cons

n/a

Review Source

JK

Johnny K.  
VP Operations  
Accounting  
Used the software for: Less than 6 months

### "Great product for replacing the office landline"

February 14, 2022

5.0

Nectar desk replaced our office landline; we have people answering calling in multiple locations as if they are in the office; great forwarding and transferring features; overall gives us a much better phone system at a lower cost

Pros

Intuitive interface and configuration, very easy to navigate and learn; high number of advanced features; very responsive support team

Cons

No iOS app (says under development); some minor bugs when rollout of new features, but always fixed quickly

Review Source

YS

YURI S.  
Head Of Operations  
Outsourcing/Offshoring  
Used the software for: 1-2 years

### "Using NectarDesk to call our clients from overseas has been a fantastic experience to us!"

May 5, 2018

5.0

Pros

It's very user-friendly and very efficient. Calls are all recorded so you have the ability to review and listen to them for quality purposes.

Cons

Nothing significant at the moment. Area of improvement: Maybe a little longer period of time to be set in the system before the user interface page gets expired when the user is idle? Just my thought. :)

Review Source

NM

Nazar M.  
Lead Generation Manager  
Marketing and Advertising  
Used the software for: 6-12 months

### "A great platform for outbound call and SMS campaigns"

March 29, 2021

5.0

We have been using Nectar desk for a few months already, most of all preview dialer, automated campaigns and SMS campaigns. The system is really user friendly and works well for our outbound campaigns. Customer service team is doing a great job, they set us up and did training sessions, our agents felt comfortable using the system. I truly recomment Nectar Desk, as besides the advanced functionality and good support, it's cheap enough.

Pros

\- has a lot of cool automations and options - user friendly - great support

Cons

no cons, but integration with HubSpot would be great

Review Source

ND

Nikos D.  
Customer Experience Specialist  
Telecommunications  
Used the software for: 6-12 months

### "The best call center software I have ever used"

October 10, 2018

5.0

Pros

I can easily set working hours, separate queues and music tones. The environment is intuitive and easy to use and make adjustments. Also, the prices are affordable.

Cons

There is nothing negative for this great software according my opinion.

Review Source

KG

Kathie G.  
Owner  
  
Used the software for:

### "Way better than expected"

February 9, 2016

5.0

Altogether I am happy that I found these guys. I've been burned before but they knew what they were doing and helped me through the process. At first it was a little bit hard for me to figure out and I had some issues but the support I got from these guys was second to none. Within minutes I was talking to a human and they actually solved my issue without making me feel stupid. I would recommend checking them out to anyone.

Review Source

Response from Nectar Desk

February 10, 2016

Thanks Kathie for your review. We appreciate your business :)

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