# Lazada Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Lazada Software - reviews, pricing plans, popular comparisons to other eCommerce products and more. Source: https://www.capterra.com/p/249718/Lazada --- # Lazada Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Lazada ## What is Lazada? Lazada is an e-commerce platform serving Southeast Asian countries including Singapore, Thailand, Malaysia, Vietnam, and The Phillippines. Lazada's platform connects consumers across Southeast Asia with merchants around the world. ## What is Lazada used for? [eCommerce](https://www.capterra.com/ecommerce-software/) Top alternative Featured Overall rating Based on 29 user reviews Reviews sentiment Positive 69% Neutral 10% Negative 21% Contact vendor for pricing Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Lazada?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.lazada.com/en/&name=Lazada) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Lazada 3.8 (29) VS. [4.2 (1,304)](https://www.capterra.com/p/135618/Odoo/reviews/) Starting Price Contact vendor Starting Price $31.1 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.0 (29) Ease Of Use 4.0 (6,167) Value For Money 3.4 (18) Value For Money 4.1 (5,093) Customer Service 3.1 (18) Customer Service 3.9 (4,873) ## Lazada alternatives Highest Rated [Shopify](https://www.capterra.com/p/83891/Shopify/) [4.5 (6,685)](https://www.capterra.com/p/83891/Shopify/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/83891/Shopify/) [WooCommerce](https://www.capterra.com/p/225601/WooCommerce/) [4.5 (1,042)](https://www.capterra.com/p/225601/WooCommerce/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/225601/WooCommerce/) [Wix](https://www.capterra.com/p/169007/Wix/) [4.4 (10,661)](https://www.capterra.com/p/169007/Wix/reviews/) Starting price $17.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/169007/Wix/) [Squarespace](https://www.capterra.com/p/143461/Squarespace/) [4.5 (3,398)](https://www.capterra.com/p/143461/Squarespace/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/143461/Squarespace/) [View all alternatives](https://www.capterra.com/p/249718/Lazada/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Order Management 3.6 (21) 66.67% of 21 reviewers that rated this feature as important or highly important Manage and track customer orders for goods, investments, or any other purchases Electronic Payments 4.0 (20) 70.00% of 20 reviewers that rated this feature as important or highly important Electronically collect payments for goods or services Multi-Store 3.9 (19) 57.89% of 19 reviewers that rated this feature as important or highly important Manage multiple teams and operations from a central location Sales Order Management 3.8 (18) 61.11% of 18 reviewers that rated this feature as important or highly important An order generated by a seller to a customer, containing details about products or services Lazada 4 features Electronically collect payments for goods or services Manage multiple teams and operations from a central location Manage and track customer orders for goods, investments, or any other purchases An order generated by a seller to a customer, containing details about products or services Get Advice We can help you find the software with the features you need. Features 3.9 (29) 3.9 Based on 29 reviews ## Pricing Value for money 3.4 (18) ### Starting price Contact vendor for pricing Free trial not available Value for money 3.4 (18) 3.4 Based on 18 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.1 (18) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.1 (18) 3.1 Based on 18 reviews ## User reviews Overall rating 3.8 Based on 29 reviews Filter by rating 5(13) 4(7) 3(3) 2(1) 1(5) Mentioned topic Sorted by most recent PW Pyae Win M. Office Admin Education Management ### "All in one place for shopping" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 May 28, 2025 Pros The most I like about Lazada are: - Can buy many products all in one place - Can easily to use, buy and order management - Can deliver shortly - Can get cash on delivery. Cons I have asked my friends least about Lazada. He said that he has faced some issues. Delivery time is very long . Nothing so much about Lazada Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. HH Htet Htet W. Web Developer Information Technology and Services ### "The Best Ecommerce Platform" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 May 27, 2025 Pros There are a lot of items and you can buy and choose what ever you want. There are a lot of discounts products. Can order quickly and deliver shortly for some products. UI is easy to use. Cons I hear that there are some issues about lazada. Some users receive wrong items , size and colors. I haven't about this issues. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KS Kyawt Sandar A. Web Developer Education Management ### "All in one Ecommerce Website" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 May 23, 2025 Pros There are a lot of items. a lot of discounts, a lot of electronic devices. can order easily . No waste time for outdoor shopping. Cons I don't have many things about the Lazada shopping website. But sometines, we got wrong item (eg color, size ,etc..) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SM Soe Moe T. System Engineer Information Technology and Services ### "Lazada : Easy and colorful categories platform" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 May 15, 2025 Pros We can choose a variety of products and categories. easily search what we want. And also discounts are amazing and easily buy and a lot of official stores. Cons Sometimes, Photos and real are not the same, sometimes very delay to deliver and deliver wrong item. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. PP Patrick P. Myself Consumer Services ### "Lazada is the Worst " 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 April 4, 2025 Worst online platform to deal with. Never buy thru them. Pros Worst place to deal with. They will steal your money. Send you broken products and then not return or refund. They are in on it with the sellers. I would NEVER buy from Lazada. Worst, worst, customer service ever. You would think someone would be smart enough to figure this our by now. Cons They are scammers and try to steal your money with broken products and then will decline your return, even you send in proof. And trying to talk with customer service is a total waste of time. Worst. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. EK Elaine K. General manager Real Estate ### "LAZADA DNT REFUND .PLay musical chairs and keep creating new cases till disappear" 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 April 3, 2025 After 8 hrs as their customer. I running off now as chasing refund is frightening experience with them. Cons Lazada dnt refund. Have written more than 9 times with each n every detail. They play musical chairs n keep creating new case no's until my case disappear..frightening. my records are still there for inpection. Why shop with them if have refund issues n cannot get money back even if it is genuine. Call them more than 10 times over period of more than a year and have written more than 9 times. They just keep creating new case no's and never settle. Passing form one to another. Making you to give up chasing! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AQ andrei q. Architect Architecture & Planning ### "Lazada Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 January 30, 2025 Pros An endless amount of choices with products and services. Cons Products may sometimes defective with sellers not giving a refund. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SM Sylvain M. Owner Arts and Crafts ### "Crocks and thiefs" 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 December 27, 2024 Very bad, stop buying from them in Indonesia Pros Nothing compare shoopee and tokopedia. So bad specially about return. You get nothing back. Cons Nothing more expensive then the other and not honest Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TL Tng L. Principal Accounting ### "Go there to get your money cheated" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 November 13, 2024 Lazada is a lousy company who allows mal practices to prevail and cheat their customers. Unreliable and unresponsible vendors on that platform They give zero support to customers and poor services. Ive deleted my account and you should too. If youre looking to buy, youre better off with Shopee and Amazon Pros Nothing nothing nothing nothing nothing nothing Cons There is absolutely nothing i like about lazada Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CK Chris K. NA Retail ### "Failed Customer Experience & Scam" 1.0 Overall Rating 1.0 1.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 August 8, 2024 Used to be good but degrading year by year. Pros Ease of use, fast browsing and obvious marked up discounts Cons Screwed up return policy. After sending images of Airway bill and contents of package which contains the wrong item as per the request, I'm now asked to: ● Video Unboxing: To record a video of myself unboxing the product and showing its contents. This will help them verify the authenticity of the product. ● Resi Proof (Resi Photo): To take clear photos of the product's packaging and label, including any serial numbers or barcodes. ● Product Photo: To take clear photos of the product from different angles, including any unique features or markings. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/249718/Lazada/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Shopify vs Lazada](https://www.capterra.com/compare/83891-249718/Shopify-vs-Lazada)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)