# Kinetic Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Kinetic the right Manufacturing solution for you? Explore 176 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/249741/Kinetic/reviews --- Kinetic 3.8 (176) [View alternatives](https://www.capterra.com/p/249741/Kinetic/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 9th, 2026 # Reviews of Kinetic Ease of use 3.5 Customer Service 3.3 ## Pros and Cons in Reviews MM Maria M Accounting ManagerFurniture, 51 - 200 employeesUsed the software for: More than 2 years. “We are a manufacturing business and it works well from entering the sale all the way to invoicing the clients.“ October 15, 2025 MM Maria M Accounting ManagerFurniture, 51 - 200 employeesUsed the software for: More than 2 years. “The report builder "BAQ" is way too complicated.“ October 15, 2025 MM Mary M Library TechEducation Management, 1,001 - 5,000 employeesUsed the software for: I used a free trial. “It took some time to interact with Kinetic in a useful way but once I got there is was smooth sailing.“ March 12, 2026 Joseph R IT SupportPrinting, 51 - 200 employeesUsed the software for: More than 2 years. “We have on premise Epicor and we struggle with some performance issues frequently.“ August 16, 2021 MM Maria M Accounting ManagerFurniture, 51 - 200 employeesUsed the software for: More than 2 years. “It is very strong in the production side.“ October 15, 2025 DE David E FreelanceGraphic Design, Self-employedUsed the software for: More than 2 years. “On the other hand, I was not able to make any changes easily because I had not taken the additional training module.“ June 2, 2021 JC John C Chief Financial OfficerMachinery, 51 - 200 employeesUsed the software for: 6-12 months. “I was amazed at how easy it is to learn and navigate; 2) It is customizable. “ August 1, 2025 KC Kevin C ManagerRetail, 51 - 200 employeesUsed the software for: More than 2 years. “Nothing is free with this software. If you want the smallest thing they will charge you.“ September 13, 2020 ## Showing most helpful reviews Showing 1-25 of 176 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Yoseli M. Key Account Manager Mechanical or Industrial Engineering Used the software for: 2+ years ### "All in one!!" November 20, 2020 4.0 Pros We use Epicor for all the activities at work, from order entry, shipping all the way to invoicing. This system allowed us to keep track of inventory and was even tailored to our company needs, which helped pull real data to keep track of KPI’s. My department was in charge of the orders. Cons Sometimes pulling reports could take longer than wanted/needed. Review Source Response from Epicor Software November 26, 2020 Hello Yoseli, thank you for the feedback on Epicor ERP. We're pleased to hear you consider it to be an 'all in one system' and it helps you with your day to day activities. Your feedback is invaluable. Please email us at customerreferences@epicor.com to share additional comments and learn about our customer reference program. Alyssa Rose L. Software Development Engineer Consumer Electronics Used the software for: 2+ years ### "Epicor ERP allows the analysis of data in real time." November 20, 2018 4.0 Epicor is a solid and highly scalable option that generates a positive return on investment. It also has a real-time data analysis. I recommend Epicor ERP thanks to all the functions that allow employees to work more efficiently and quickly. Although Epicor needs to improve the support team a lot, I'm sure to recommend it. Pros Epicor ERP creates purchase orders, senders and invoices that generate a high return on investment. In addition, we have been able to accurately track work activity. Epicor meets our accounting needs. Epicor ERP is ideal for companies that buy components from many different places, so there can be traceability. A large number of departments use the system (order entry, sales, IT, finance). In addition, Epicor has a user interface with the ability to export to Excel. Epicor allows real-time data analysis and financial reporting to help make decisions faster. Cons Epicor does not take advantage of innovations in the development of queries, which would allow inexperienced users to generate their own results without the help of the IT department. In addition, the software support team still needs to improve greatly in order to achieve better efficiency. Review Source MD Mar D. Purchasing/ administration Industrial Automation Used the software for: 1-2 years ### "Kinetic- It’s not for the weak" August 21, 2023 3.0 Pros Lots of different ways to do one thing. Cons There is a lot of steps to do one process. -it’s bulky-it’s very unforgiving Review Source Brandon A. Inventory and ERP system manager Mechanical or Industrial Engineering Used the software for: 2+ years ### "We use Epicor to run our whole business." June 28, 2018 4.0 The customizability of this software is the key advantage for this compared to other ERP systems. They approach the company has is "we can't make it perfect for everyone, so we will let you make the changes you need for you". Pros We like that it's incredibly flexible. Epicor has put a lot of work into tools to help customize the product. Each tool has a different level of complexity, and some take more knowledge than others to use, but it will get as advanced as your skill set. Cons Out of the box it's fairly clunky to use. One record at a time is usually how things are done. That makes initial acceptance from users a bit of a challenge. But if you have users that are creative and can convey what they want, you usually can find a way to make things easier for them. If they just whine, not so much. Review Source Isabella H. Project Analyst Information Technology and Services Used the software for: 6-12 months ### "Manage your data with all-in-one tools." November 7, 2020 5.0 I intuitively improve our own services with a large proportion of work, according to acquisitions, general accounting of our business establishment, forecasts of each product made for loyal and powerful customers, who are interested and in the production that we carry out daily, highlighting before this software, we used multiple databases with a particular platform, which caused us many constant delays and serious administrative problems, that Epicor ERP, solved these problems on a large scale, causing satisfaction, thanks to its integrated functions. Pros Epicor ERP has incredible functionality for supply chain management, which is acquired by an entire organization, in order to maintain proper control, to classify appropriate use, that is, to know precisely where these will be used digital products, in the different departments that we acquire in executive disposition, mentioning that it allows us to modify their visual aspects, to establish them in our most conducive environment, being one of the tools that most attracts my attention, as it is one of the ones that I use for adequate familiarization, when executing the pending work to be done. Cons It is important to note that many of the functions that most companies use must be added by users, which allows the process at work to be slower and delays the qualities in productivity, being a significant problem, since these working parts must be integrated. by the same software, for a majority management in the performance and profitability of the time, which requires an update in these sectors of the system. Review Source Response from Epicor Software November 18, 2020 Hello Isabella, thank you for your feedback about Epicor ERP. We're glad to hear the integration functionality is working well for you and simplifying how you work. Your feedback is invaluable. Please email us at customerreferences@epicor.com to share additional comments and learn about our customer reference program. Lisa M. Office Manager Machinery Used the software for: 2+ years ### "Epicor ERP" February 24, 2020 3.0 Pros I used this software for 6 years and so I really got to know the ins and outs of it. It's hard to say what I liked most because I didn't really like it that much. One positive is that it's a very robust product probably best suited to a much larger company than ours. Cons As the out of the box product, there is zero ability to customize anything without paying another company to do it for you. It's possible to make changes if you have training or an additional module, neither of which I had. There are many security measures in place that makes it difficult to undo something or revise after you've done it. Review Source Response from Epicor Software February 27, 2020 Hi Lisa, thank you for your feedback about Epicor ERP. We're sorry to hear you didn't like the software. We would like to learn more about the issues you experienced. Please email us at socialmedia@epicor.com with your contact information, so we can assist you. Again, we are sorry for the inconvenience you've experienced. Michael P. IT Manager Furniture Used the software for: 6-12 months ### "Good Mid Market Configurable ERP Software" October 9, 2018 5.0 Overall my experience with Epicor is very positive. I like the way that I can modify just about everything in order to adjust to my work flow and to solve problems. The support is standard large company support, the first call you make will be to tier one and unless it is simple it will get escalated. Pros The software is very robust. Just about everything that the software does is configurable and modifiable. The interface is fairly customizable, you can move things around and even change the color scheme to your liking. Cons I wouldn't say I dislike this, but do take into consideration that the customization of the software requires a significant amount of programming skill. This software is not targeted at smaller companies that wouldn't have an IT staff or are not willing to spend money on outside programmers. Review Source Response from Epicor Software October 17, 2018 Thank you for taking the time to post a review, Michael. We appreciate the feedback you have provided on customization. At Epicor, we are committed to providing an ease of use experience. Thank you. Robert K. President Computer Software Used the software for: 2+ years ### "Epicor ERP Software Review" October 22, 2018 5.0 Pros Very versatile software that can be adapted to fit any business needs. I have been a Senior Consultant for Epicor and also an end user for a total of 15 years in all functional areas. Feel free to contact me with any questions. Robert W F Krause Epicor/ERP/Consulting Krause Consultants Cell: 516.983.8095 Email: rkrause@krauseconsultants.com http://www.krauseconsultants.com/ Cons The software is very complex and requires some initial training to use it effectively. Review Source Eric D. Analyste programmeur senior, Expert système ERP Mechanical or Industrial Engineering Used the software for: 2+ years ### "Very customisable ERP" January 3, 2019 5.0 Pros This ERP is very customisable. You can change the behavior of the software with it's DATA DIRECTIVE, METHODE DIRECTIVE. You can change the look and feel of every screen with it's internal .NET engine. Cons It is slow... You will need a very fast server. The query engine (BAQ) is very limited with Epicor 9 but I heard it's better with Epicor 10. If you made a lot of customisation, the upgrades will be difficult. Review Source Chasity C. Basket, Rental, and AR Coordinator Oil & Energy Used the software for: 2+ years ### "An all in one accounting, payroll, inventory, etc in one system" February 2, 2019 5.0 I dreaded work for the first 6 months when we implemented Epicor, but now I'd choose Epicor over any other software any day. Pros The features and customizations are endless! Customer service and tech support are also pretty great! Cons Very hard and time consuming to learn. Not easy to teach someone else. Review Source GE Gordon E. President Machinery Used the software for: 2+ years ### "Changed our company in 1996 and still improving how we serve our customers" October 4, 2017 4.0 Increased profitability, and the best record keeping ability I have seen in any software to date. I am confident I can get whatever my customer needs in less time than any competitor, especially if it isn't in stock. I can and do recommend this software, and I am involved with a number of user groups, IT groups, and machining groups who are always asking what we use and how we keep it functional. Pros This software allows a quoter to include every facet of a project before it gets a customer PO. From that quote, every detail is able to be brought through to the order, the job, the packing slip, and the final invoice. There are so many different ways to track various phases of the project as it moves through. Every detail can be recorded if every employee is disciplined enough to make the input. Then, 10 years from now, when the machine finally has a hiccup, (and assuming everyone entered all the details) you know every purchased part and have a link to every drawing used in manufacturing. Your customer will be amazed when you can recite those part numbers and pull prints within minutes 10 years later with absolute accuracy. You will eliminate QuickBooks, sales force or any other CRM, MS Project, and a host of programs that are not integrated and require multiple entries once you are fully functional. This software will transform your company, and you will become more profitable than you were before. Your work week will never be under 50 hours again, and you will either learn very facet of the software of spend well over 100k every year to keep it running, but if you stay on every employee all the time to do their best and do YOUR best, you will realize some incredible benefits. Our company does more with 20 people than many companies do with 50, and we manufacture parts and machinery. We can credit a lot of that success to the Epicor ERP system. Cons There are a few Caveats. There is no way you can employ a single person who is not college educated. Without math skills, great writing and data entry skills, and an exceptional amount of discipline, you will not get the quality inputs, and the software will not be able to give quality outputs. Slowly, over a period of about 3-5 years, you will come to the realization that people just cant come up to the level of inputting the information correctly, and you will have to decide if you want this software to work and be useful of if you want to eliminate these people. There is no other way, it simply cant work. Garbage in - Garbage out. The complexity of the entire computer industry has taken the decision that they are going to complicate every facet that they can to require you to hire consultants to do what for 20 years you could easily do yourself. Continual updates, incredibly complicated reporting that an average person used to be able to do, and a constant push to the cloud really get in the way of helping your customers at every turn. It is almost as if, as a machine shop in our case, your mission is to configure software all day and never deliver a single project. The pros outweigh the cons, but the cost of ownership and value of the effort put into keeping the software functional was less than 10% in 1996-2010 than it is today. If our company was looking at this software today, I really don't know if it would be possible to justify it. Review Source AH Alan H. Applications Development Lead Used the software for: 6-12 months ### "Overall great experience it in terms of scalability, customization, and providing business needs." March 7, 2018 4.0 I learned how to create SSRS reports. I learned how to customize different menu items using the wide variety of customization tools. I learned how to query data and transform them in many different ways to present accurate reports. I learned how to use the many menu items and modify them to our business needs. I learned how to develop business process flows for our company to reference whether it's entering an order, tracking an order, creating a job, etc. I learned how to troubleshoot errors that arise. I learned how to identify what causes errors within the software. I learned how to map out what what each menu item is used for. Overall it is a great learning experience and there is much more to learn from this software and I am grateful for having to work with this software. Pros I mostly like the ease of use of this software. Data entry and Data queries are easy to do with the many screens provided in this software. One thing to mention is the powerful search function to find different screens, displays their path within this software so that is also a big plus. Another positive is the overall navigation of this software with the different modules feels natural because of the 'tree view' option for the menu items. The different maintenance screens are set up pretty nicely and can be customized depending on what type of SaaS option you have so that is great as well. I also really like the security settings I can adjust to prevent users from accessing certain screens or hiding certain fields from them. One final mention for this section would have to be the SSRS integration. I design lots of reports and it is extremely easy to pull data into an SSRS report and present them how I want it. Cons Of all the pros that I have listed in the previous section, there are some cons to mention as well. One mention that I like least about this software is the optimization of this software. Many screens take at least 2 minute to open and that is with the recommended hardware specs provided. Another mention is that the PDF reports take at least 2 minute or more to view. I know that the reports are server side and I don't know the process flow of it but it would be nice to click the print preview button and 3 seconds later, have the report show. Review Source LM Lorena M. ERP Manager Farming Used the software for: 2+ years ### "A very powerful tool for manufacturing companies - but customer support could be better" August 10, 2018 4.0 I believe Epicor is an excellent tool for manufacturing. I can not give it 5 starts really because of the time it takes to get an issue solved once it's placed with customer support. They have however, improved in the last couple of years now that they started using an online ticketing system, which seems to run a lot better now. Its reporting capabilities are amazing, for any module in the ERP. I do believe the experience is better for customers in the Americas than in other parts of the world, since there are a lot more experts, consultants, users, etc. in the States and Latin America than I've seen in Asia or Europe. The implementation is complex, so being paired with the right consultants can make it or break it - it really is a very good software! Pros \- very powerful and thorough functionalities for all manufacturing operations - extremely good costing capabilities (all financial features are quite good, actually) - can be customized to a great extent - many tools for reporting and data analysis - integrates with tools such as MES, bar code reader, is ready for EDI Cons \- it's a bit more slow that I wish it were - customer support is very bureaucratic, it takes from a couple of days to weeks to get any issue solved (to be fair, they do solve them) - learning curve is steep. It's not that easy to use so people who are not tech-savy get a bit intimidated by this tool - instruction manuals and help menu are only available in English Review Source JP James P. Production Manager Machinery Used the software for: 2+ years ### "Feature Packed but Cumbersome" August 24, 2019 4.0 The software is a total package for any type of manufacturing company. When i say it has it all, I mean it. However, it comes at a cost. The interface can be a bit clunky and there isn't always a great workaround for what should be a simple task. However, once you get it all figured out the sky is limit with this tool and it can be fully customized if you have someone on staff who can code and script. Pros This software has a ton of features. From Quote to Invoicing and every piece of the production pipeline in between. Cons It's not super intuitive and requires a bit of a learning curve to get it going in the right direction. Review Source Response from Epicor Software August 26, 2019 Hi James, Thank you for your feedback about Epicor ERP. We're glad to hear the solution has provided you with the proper features. We're sorry to hear the learning curve has been steep. We would like to learn more about the issue you are experiencing so we can deliver a solution. Please send us an email to socialmedia@epicor.com with your contact information, so we can assist you. Again, we are sorry for the inconvenience you've experienced, and we look forward to resolving it. Sincerely, The Epicor Social Team JA Joe A. IT Manager Airlines/Aviation Used the software for: 2+ years ### "Epicor Kinetic" February 17, 2022 5.0 great experience with kinetic no complain Pros very easy to work with our client likes a lot. Cons I have no issue with software at all it work great . Review Source rC robert C. Operations Manager Oil & Energy Used the software for: 2+ years ### "Great ERP" April 30, 2020 5.0 It has been great we have found errors in our engineering program and saved a great deal of money. It has allowed us to have all of the different departments all in one ERP. Pros It has truly helped the company grow and able to analyze what works and what isn't. Purchasing and Project Management is simple and straightforward. Cons It isn't aesthetically pleasing and I have noticed many users like it to be sleek.. Reason for choosing Kinetic It seemed to fit our business better and it looked as our company grows it will continue to fit. Review Source Response from Epicor Software May 5, 2020 Hi Robert, thank you so much for your review of Epicor ERP. We're pleased to hear it has helped you identify areas of improvement in your organization. Your feedback is invaluable. Please email us at customerreferences@epicor.com to share additional comments and learn about our customer reference program. CP Colin P. Owner Farming Used the software for: 1-2 years ### "Do not buy this program!!!!!" May 24, 2017 1.0 My company thought we were moving up in the world. Our last system only did half what we needed and had a lot of bugs, but it was cheap. The sales team at Epicor really sold us on what this will do, told me I would not spend nearly as much time in the office and could be out running my company more. HA! I spend 3 times as much time in the office and still can't work this program half the time despite months of expensive training. And this program doesn't do half what the sales team said. We used to have hand written invoices we manually entered into QuickBooks. I would take that again over Epicor in a heartbeat. I don't even want my money back. I just want to convince my business partners to ditch this mistake! I wish I read more reviews. I have never reviewed ANYTHING online before but I had to for this. Pros Written for hardware stores. Sales people really do their job well. Cons I am not a hardware store. This program is a nightmare. If you make a mistake be prepared to spend hours fixing it. Epicor's own help pages have fixes that do not exist in the program. This program has been overwritten so many times it makes no sense to use. Not at all intuitive. Incredibly expensive monthly support for absolute garbage! Review Source RR Rodrigo R. Quoting / Quality / Purchasing Mechanical or Industrial Engineering Used the software for: 2+ years ### "Incomplete Product" February 17, 2022 1.0 Data is missing in certain tables, but is there in the regular version. Overall there are many issues and it makes our jobs harder. Once everything starts running smoothly it could be a powerful tool. Pros The potential to be a great product is there. Cons It is still incomplete, we've filled out many help tickets since we switched to the kinetic interface Review Source RB Ross B. product manager Airlines/Aviation Used the software for: 2+ years ### "Epicor is amazing for tracking production details" October 3, 2019 5.0 Epicor has been a blessing with customer support, as it helps us track every aspect of a parts creation. Pros I frequently use this program to track historical product records. I can pull a full production detail report, to see each and every operation a part has gone through. Cons Sometimes, the reporting feature takes awhile to pull the report. This is only the case for very large reports however! Review Source Response from Epicor Software October 4, 2019 Hi Ross, Thank you for your feedback about Epicor ERP. We're glad to hear the production tracking is working well for you. Your feedback is invaluable. Please email us at customerreferences@epicor.com to share additional comments and learn about our customer reference program.Many thanks. SG Sheri G. Master Production Scheduler Used the software for: 2+ years ### "The experience has been good, the software seems to be working as desired." March 6, 2018 4.0 Pros The ease in which most parameters are set in the part entry screen. The forecast module seems to be performing as desired, offering consumed quantities for easier visibility. MRP plans unfirmed jobs which make sense between planned jobs and firmed jobs. They are distinguished very well, giving the user a sense of clearness. The site maintenance screen allows the user to set up the prefix for the MRP unfirmed orders which is nice and clear to see upfront in identifying MRP unfirmed jobs.. It is also nice to have a time fence parameter in the part master where no jobs can plan within that time fence. Cons It is often no intuitive, making it hard to figure out why MRP suggested something that did not make sense. Review Source CO Carmen O. Supply Chain Manager Used the software for: 2+ years ### "Only used for 2 years. Easy to use but complicated steps for simple task" March 6, 2018 3.0 MRP functionality for our business. Better business tools . Improved processes. Increased communication because of shared information system provides. Pros It is user friendly , and has good basic functionality . Structure of menu modules make sense and makes it easy to move in and out of different screens. Information at your reach with a key stroke. easy to download to excel for more customized usage. Cons Some functionality which I feel is a basic process is complicated for the user . Some fields should default information instead of user having to key in. Needs more flexibility . Biggest issue is when a new version comes out.....something that was working before is no longer working. And its not a customization its core functionality. Review Source AH Amanda H. Marketing Associate Used the software for: 2+ years ### "Our company has used this for several years and had great success." June 18, 2018 5.0 Pros User friendly: We upgraded to 10.2, and the new homepage provides all the data I need instantly. I was able to adjust the layout and information on my dashboards easily. I can drill into data and use sophisticated analytics tools, which have made me more informed and productive. Super flexible: It's been a scalable solution that has supported our growing business. Easy to update and integrate with other systems Accurate forecasting Secure cloud-based data management Cons Epicor's customer support hasn't always been the most prompt, but they've made some changes this year to their customer support services, and we've already noticed improvement. Review Source DK David K. Director of Operations and Engineering Mechanical or Industrial Engineering Used the software for: Less than 6 months ### "Broad functionality that comes with a price" November 3, 2016 3.0 We use Epicor to run a $5M machining business. The software allowed us to do almost everything we wanted with the exception of scheduling each machine accurately. While the software has a powerful scheduling module, because many of our parts were processed on more than one machine, we were not able to accurately reflect our actual process in their scheduling module. Standard reports were also lacking so we used Crystal Reports and created custom reports on a regular basis. The ability to easily create dashboards was great and allowed us to create screens that showed specific metrics that we wanted to monitor. Shop floor access was acceptable - allowing workers to log into/out of jobs, clock in/out, etc. on a daily basis. Overall a good package that can easily grow with a small company. Pros Ability to create custom 'dashboard' screens to see things that we want to monitor. Extensive functionality for small to medium sized manufacturing companies. Good shop floor usability. Job costing provided real times access to allow you to monitor costs and flag overages. Cons Standard reports were ok but not great. Scheduling module was not adaptable to our process - would have required some modifications that we did not want to spend the money to make. Review Source VR Verified Reviewer Executive Assistant Consumer Goods Used the software for: 2+ years ### "We are a manufacturing plant that distributes products worldwide and Epicor manages it all." March 1, 2018 4.0 Pros Epicor allows us to manage multiple companies with multiple currencies. One system for the entire company. We use if from the manufacturing floor to distribution & sales to financial reporting. Cons It's a very complex program because it does a lot. It took a team about a year to implement and users require training. It is not intuitive to use but once you understand how it works, it works very well. Review Source HS Harry S. Comptroller Medical Devices Used the software for: 2+ years ### "Epicor provides a robust modular ERP that allows us buy and expand the system as our company grows." June 14, 2017 4.0 The software tracks and reports on our production and performance. Integration across modules allows adjustments in one module to be appropriately communicated across the system. Pros The ERP allows us to create dashboards to track company performance, includes good documentation and built in help (application level or field level), and we have access to a great user group to help us explore new modules before we buy and implement them. Cons There are inconsistencies between modules or menus that are not intuitive. Support is expensive and oftentimes unresponsive. Review Source Similar Products Featured ## Related categories [Manufacturing](https://www.capterra.com/manufacturing-software/)[Enterprise Resource Planning](https://www.capterra.com/enterprise-resource-planning-software/)[Quality Management](https://www.capterra.com/quality-management-software/)