# Kinetic Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Kinetic the right Manufacturing solution for you? Explore 176 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/249741/Kinetic/reviews --- Kinetic 3.8 (176) [View alternatives](https://www.capterra.com/p/249741/Kinetic/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 29th, 2026 # Reviews of Kinetic Ease of use 3.5 Customer Service 3.3 ## Pros and Cons in Reviews MM Maria M Accounting ManagerFurniture, 51 - 200 employeesUsed the software for: More than 2 years. “We are a manufacturing business and it works well from entering the sale all the way to invoicing the clients.“ October 15, 2025 MM Maria M Accounting ManagerFurniture, 51 - 200 employeesUsed the software for: More than 2 years. “The report builder "BAQ" is way too complicated.“ October 15, 2025 JC John C Chief Financial OfficerMachinery, 51 - 200 employeesUsed the software for: 6-12 months. “I was amazed at how easy it is to learn and navigate; 2) It is customizable. “ August 1, 2025 Joseph R IT SupportPrinting, 51 - 200 employeesUsed the software for: More than 2 years. “We have on premise Epicor and we struggle with some performance issues frequently.“ August 16, 2021 MM Maria M Accounting ManagerFurniture, 51 - 200 employeesUsed the software for: More than 2 years. “It is very strong in the production side.“ October 15, 2025 KC Kevin C ManagerRetail, 51 - 200 employeesUsed the software for: More than 2 years. “Nothing is free with this software. If you want the smallest thing they will charge you.“ September 13, 2020 AW Amber W OwnerConstruction, 11 - 50 employeesUsed the software for: 1-2 years. “Great customer service. “ January 24, 2025 DE David E FreelanceGraphic Design, Self-employedUsed the software for: More than 2 years. “On the other hand, I was not able to make any changes easily because I had not taken the additional training module.“ June 2, 2021 ## Showing most helpful reviews Showing 1-25 of 176 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Yoseli M. Key Account Manager Mechanical or Industrial Engineering Used the software for: 2+ years ### "All in one!!" November 20, 2020 4.0 Pros We use Epicor for all the activities at work, from order entry, shipping all the way to invoicing. This system allowed us to keep track of inventory and was even tailored to our company needs, which helped pull real data to keep track of KPI’s. My department was in charge of the orders. Cons Sometimes pulling reports could take longer than wanted/needed. Review Source Response from Epicor Software November 26, 2020 Hello Yoseli, thank you for the feedback on Epicor ERP. We're pleased to hear you consider it to be an 'all in one system' and it helps you with your day to day activities. Your feedback is invaluable. Please email us at customerreferences@epicor.com to share additional comments and learn about our customer reference program. Alyssa Rose L. Software Development Engineer Consumer Electronics Used the software for: 2+ years ### "Epicor ERP allows the analysis of data in real time." November 20, 2018 4.0 Epicor is a solid and highly scalable option that generates a positive return on investment. It also has a real-time data analysis. I recommend Epicor ERP thanks to all the functions that allow employees to work more efficiently and quickly. Although Epicor needs to improve the support team a lot, I'm sure to recommend it. Pros Epicor ERP creates purchase orders, senders and invoices that generate a high return on investment. In addition, we have been able to accurately track work activity. Epicor meets our accounting needs. Epicor ERP is ideal for companies that buy components from many different places, so there can be traceability. A large number of departments use the system (order entry, sales, IT, finance). In addition, Epicor has a user interface with the ability to export to Excel. Epicor allows real-time data analysis and financial reporting to help make decisions faster. Cons Epicor does not take advantage of innovations in the development of queries, which would allow inexperienced users to generate their own results without the help of the IT department. In addition, the software support team still needs to improve greatly in order to achieve better efficiency. Review Source MD Mar D. Purchasing/ administration Industrial Automation Used the software for: 1-2 years ### "Kinetic- It’s not for the weak" August 21, 2023 3.0 Pros Lots of different ways to do one thing. Cons There is a lot of steps to do one process. -it’s bulky-it’s very unforgiving Review Source Brandon A. Inventory and ERP system manager Mechanical or Industrial Engineering Used the software for: 2+ years ### "We use Epicor to run our whole business." June 28, 2018 4.0 The customizability of this software is the key advantage for this compared to other ERP systems. They approach the company has is "we can't make it perfect for everyone, so we will let you make the changes you need for you". Pros We like that it's incredibly flexible. Epicor has put a lot of work into tools to help customize the product. Each tool has a different level of complexity, and some take more knowledge than others to use, but it will get as advanced as your skill set. Cons Out of the box it's fairly clunky to use. One record at a time is usually how things are done. That makes initial acceptance from users a bit of a challenge. But if you have users that are creative and can convey what they want, you usually can find a way to make things easier for them. If they just whine, not so much. Review Source Isabella H. Project Analyst Information Technology and Services Used the software for: 6-12 months ### "Manage your data with all-in-one tools." November 7, 2020 5.0 I intuitively improve our own services with a large proportion of work, according to acquisitions, general accounting of our business establishment, forecasts of each product made for loyal and powerful customers, who are interested and in the production that we carry out daily, highlighting before this software, we used multiple databases with a particular platform, which caused us many constant delays and serious administrative problems, that Epicor ERP, solved these problems on a large scale, causing satisfaction, thanks to its integrated functions. Pros Epicor ERP has incredible functionality for supply chain management, which is acquired by an entire organization, in order to maintain proper control, to classify appropriate use, that is, to know precisely where these will be used digital products, in the different departments that we acquire in executive disposition, mentioning that it allows us to modify their visual aspects, to establish them in our most conducive environment, being one of the tools that most attracts my attention, as it is one of the ones that I use for adequate familiarization, when executing the pending work to be done. Cons It is important to note that many of the functions that most companies use must be added by users, which allows the process at work to be slower and delays the qualities in productivity, being a significant problem, since these working parts must be integrated. by the same software, for a majority management in the performance and profitability of the time, which requires an update in these sectors of the system. Review Source Response from Epicor Software November 18, 2020 Hello Isabella, thank you for your feedback about Epicor ERP. We're glad to hear the integration functionality is working well for you and simplifying how you work. Your feedback is invaluable. Please email us at customerreferences@epicor.com to share additional comments and learn about our customer reference program. Michael P. IT Manager Furniture Used the software for: 6-12 months ### "Good Mid Market Configurable ERP Software" October 9, 2018 5.0 Overall my experience with Epicor is very positive. I like the way that I can modify just about everything in order to adjust to my work flow and to solve problems. The support is standard large company support, the first call you make will be to tier one and unless it is simple it will get escalated. Pros The software is very robust. Just about everything that the software does is configurable and modifiable. The interface is fairly customizable, you can move things around and even change the color scheme to your liking. Cons I wouldn't say I dislike this, but do take into consideration that the customization of the software requires a significant amount of programming skill. This software is not targeted at smaller companies that wouldn't have an IT staff or are not willing to spend money on outside programmers. Review Source Response from Epicor Software October 17, 2018 Thank you for taking the time to post a review, Michael. We appreciate the feedback you have provided on customization. At Epicor, we are committed to providing an ease of use experience. Thank you. Robert K. President Computer Software Used the software for: 2+ years ### "Epicor ERP Software Review" October 22, 2018 5.0 Pros Very versatile software that can be adapted to fit any business needs. I have been a Senior Consultant for Epicor and also an end user for a total of 15 years in all functional areas. Feel free to contact me with any questions. Robert W F Krause Epicor/ERP/Consulting Krause Consultants Cell: 516.983.8095 Email: rkrause@krauseconsultants.com http://www.krauseconsultants.com/ Cons The software is very complex and requires some initial training to use it effectively. Review Source Eric D. Analyste programmeur senior, Expert système ERP Mechanical or Industrial Engineering Used the software for: 2+ years ### "Very customisable ERP" January 3, 2019 5.0 Pros This ERP is very customisable. You can change the behavior of the software with it's DATA DIRECTIVE, METHODE DIRECTIVE. You can change the look and feel of every screen with it's internal .NET engine. Cons It is slow... You will need a very fast server. The query engine (BAQ) is very limited with Epicor 9 but I heard it's better with Epicor 10. If you made a lot of customisation, the upgrades will be difficult. Review Source Chasity C. Basket, Rental, and AR Coordinator Oil & Energy Used the software for: 2+ years ### "An all in one accounting, payroll, inventory, etc in one system" February 2, 2019 5.0 I dreaded work for the first 6 months when we implemented Epicor, but now I'd choose Epicor over any other software any day. Pros The features and customizations are endless! Customer service and tech support are also pretty great! Cons Very hard and time consuming to learn. Not easy to teach someone else. Review Source Emma P. Content Creation Specialist Machinery Used the software for: 1-2 years ### "Very user friendly" October 23, 2018 5.0 Pros There is a report for LITERALLY everything. If you don't see it, contact customer support and they can help you. Great software. Cons Can be kind of confusing if you aren't familiar with ERP systems. Overall easy, though. Review Source AW Amber W. Owner Construction Used the software for: 1-2 years ### "Love kinetic" January 24, 2025 5.0 Great customer service. Easy hoing process. And great product. Pros Great service. And Overall easy process. Cons Everything was great. There nothing i can of i didn't like. Review Source AJ Adam J. Business Solutions Manager Building Materials Used the software for: 2+ years ### "Strong ERP for midmarket Make to Stock / Make to Order manufacturers " January 5, 2023 4.0 While sometimes ERP can feel like a necessary evil, Epicor Kinetic is mature, robust, extensible and proven. It should be a strong contender for any mid-market manufacturer considering a digital transformation. Pros Epicor Kinetic is a robust, mature ERP system that is continuing to innovate. The core function and structure is sound, included modules are robust, and there is a strong and growing architecture for extensibility & customization. Cons Many features have been added over the years, some via acquisition - not all are done well or at feature parity. The new UI still feels like it's in Beta, but all new features are developed for the new UI. Internal support is poor, but there is a strong consulting and user community that offsets that somewhat. Review Source JT Jose T. Supervisor Aviation & Aerospace Used the software for: 2+ years ### "Tracking Product " September 16, 2022 4.0 I think its great , I have been using this soft ware for a very Long Time Pros Being able to track parts through all operations and the short cuts Epicor has Cons Can be tricky when using transaction History Review Source JK John K. VP Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Powerful software, when it works." September 26, 2019 4.0 As with any ERP - it was oversold in the beginning, and support has seemed to get more and more distant year by year. In the end, it's a great piece of software if you can support it yourself and don't upgrade too frequently. Pros Epicor's service-oriented architecture is powerful - allows us to adapt their platform to our business use case and workflows when necessary. Recent versions hit at a somewhat modern UI which we're looking forward to, and the addition of the RESTful API has been a godsend. Cons Lots of bugs introduced in each version - but the pace of releases is fast to keep up with them. Their support is rough when necessary. Can take literal days or weeks trying to get through to someone in the right country/right team who actually understands the failure mode and is willing to take the issue seriously. Review Source Response from Epicor Software October 9, 2019 Hello John, Thank you for your feedback about Epicor ERP. We're glad to hear the solution has been powerful for your business. We're sorry to hear you have experienced distant support. We would like to learn more about the issue you are experiencing so we can deliver a solution. Please send us an email to socialmedia@epicor.com with your contact information, so we can assist you. Again, we are sorry for the inconvenience you've experienced, and we look forward to resolving it. Sincerely, The Epicor Social Team DF Dawn F. Executive Director Non-Profit Organization Management Used the software for: 1-2 years ### "Great for Manufacturing Plants" August 8, 2019 4.0 The business problems we solved are more up-to-date inventory management system and the ability to make last-minute changes from customers without re-creating orders. Pros I like the flexibility to customize the software to fit your business. There are many features which can be incredibly useful. The fact that it is Windows-based is a plus fo our antiquated facility. Cons The one con I have about this software is the price. I like that we can find status updates in real-time on orders or inventory; however, to get this feature you have to pay even more money. Reason for choosing Kinetic The president of the company had a demo in our headquarters and was impressed with the real-time updates on orders. Review Source Response from Epicor Software August 12, 2019 Hi Dawn, thank you for your feedback about Epicor ERP. We're glad to hear the flexibility and ability to customize is so useful. Your feedback is invaluable. Please email us at customerreferences@epicor.com to share additional comments and learn about our customer reference program. DE David E. Freelance Graphic Design Used the software for: 2+ years ### "My opinion on Epicor ERP" June 2, 2021 4.0 Pros I have been using this software for 5 years and have learned to use it correctly. I liked the approach of the software despite the fact that it was necessary to take new benchmarks but that is the goal of a new software! This very versatile product would be more suitable for a larger company than mine where I worked as a team but since COVID19, I have become a freelance. Cons This software package allowed me to personalize and optimize the management of my contacts. On the other hand, I was not able to make any changes easily because I had not taken the additional training module. Note that there are many security measures leaving the cancellation of certain aspects impossible for me. Review Source Response from Epicor Software June 11, 2021 Hello David, thank you for your feedback on Epicor ERP. We are pleased to hear you find it versatile to use. Your feedback is invaluable. Please email us at customerreferences@epicor.com to share additional comments and learn about our customer reference program. RW Ryan W. Accounting Hospitality Used the software for: 6-12 months ### "Epicor" July 15, 2021 4.0 Epicor was a good solution for our business as we had a complex accounting and reporting system for our various business streams and government requirements. Pros Epicor had many features which helped us manage inventory and the financials for the many facets of our business from retail gas stations to business to business fuel deliveries across the country. Cons The user interface was not user friendly and could have had many improvements. Everything was in menus and there were some items that were labeled similar name which could be confusing. One upside on this was that you could create custom menus for yourself to easily find things which made it easier, however if you needed to transfer those list to a new team member you had to try and remember where each item was from originally. Review Source TC Todd C. ERP Administrator Aviation & Aerospace Used the software for: 2+ years ### "Very Powerful" May 15, 2017 5.0 Over the years Epicor (and former Vantage product) has grown from a simple Job Shop system to a full blown ERP powerhouse that brings the flexibility to address most any manufacturing or distribution company. Pros Built-in customization tools are very powerful - allowing detailed tailoring to company needs without direct coding. BPMs now allow excellent logic branching and very nice built in features such as email alerts. Publish & Subscribe dashboards are a great reporting option with drill down capability. Form customizations are also very easy. SQL Server DB is a big improvement over Progress and MUCH faster. Cons Reliance on SSRS for reporting - although Crystal Reports still works. Does not handle really complex BoM/MoM situations well for jobs with thousands of assembly levels and hundreds of branches or indents. Projects module isn't quite robust enough to be used for complex jobs/orders. Review Source VRD Vilas Ravindra D. Manager, Additive Manufacturing Group Automotive Used the software for: 2+ years ### "Good ERP Software" January 2, 2024 4.0 Pros Data Driven and Customizable for various departments. Cons Needs to be more user friendly and software needs to be faster. Review Source SS Scotty S. Purchasing Manager Machinery Used the software for: Less than 6 months ### "Epicor" May 12, 2020 4.0 The Epicor ERP has been a very good upgrade from our previous system. Pros We have used Epicor for about 3 months and so far it has went very well. Change over from our previous system went smoothly. Movement in the system is very simple, it is easy to find what you are looking for through the menu system. You are a click away from about any information you would need for planning and scheduling. Cons In the beginning we had some issues with inventory suggestions, the system wanted everything at the moment it realized we were below minimums, but after a few weeks or research we were able to set the system to work as we needed it to. A few other small issues at start up, but over all not difficult implementation Alternatives considered [Genius ERP](https://www.capterra.com/p/105244/Genius-Manufacturing/) Review Source Response from Epicor Software May 13, 2020 Hi Scotty, thank you for your feedback about Epicor MES. We're glad to hear you are finding it intuitive and easy to use. Your feedback is invaluable. Please email us at customerreferences@epicor.com to share additional comments and learn about our customer reference program. MJ Max J. Software Developer Information Technology and Services Used the software for: 2+ years ### "Epicor for Manufacturing" January 26, 2021 4.0 The latest version of Epicor helps your company keep connected with the latest software capabilities. Pros Very Customizable. Uses industry standard .Net programming language and function. Hooks to SQL server. Cons Not geared for small operations. The cost of entry makes this product geared to Mid sized companies. Review Source Response from Epicor Software February 2, 2021 Hi Max, thank you for your feedback about Epicor ERP. We're glad to hear you find the ease of customization beneficial. Your feedback is invaluable. Please email us at customerreferences@epicor.com to share additional comments and learn about the program. AH Amanda H. Marketing Associate Used the software for: 2+ years ### "Our company has used this for several years and had great success." June 18, 2018 5.0 Pros User friendly: We upgraded to 10.2, and the new homepage provides all the data I need instantly. I was able to adjust the layout and information on my dashboards easily. I can drill into data and use sophisticated analytics tools, which have made me more informed and productive. Super flexible: It's been a scalable solution that has supported our growing business. Easy to update and integrate with other systems Accurate forecasting Secure cloud-based data management Cons Epicor's customer support hasn't always been the most prompt, but they've made some changes this year to their customer support services, and we've already noticed improvement. Review Source DK David K. Director of Operations and Engineering Mechanical or Industrial Engineering Used the software for: Less than 6 months ### "Broad functionality that comes with a price" November 3, 2016 3.0 We use Epicor to run a $5M machining business. The software allowed us to do almost everything we wanted with the exception of scheduling each machine accurately. While the software has a powerful scheduling module, because many of our parts were processed on more than one machine, we were not able to accurately reflect our actual process in their scheduling module. Standard reports were also lacking so we used Crystal Reports and created custom reports on a regular basis. The ability to easily create dashboards was great and allowed us to create screens that showed specific metrics that we wanted to monitor. Shop floor access was acceptable - allowing workers to log into/out of jobs, clock in/out, etc. on a daily basis. Overall a good package that can easily grow with a small company. Pros Ability to create custom 'dashboard' screens to see things that we want to monitor. Extensive functionality for small to medium sized manufacturing companies. Good shop floor usability. Job costing provided real times access to allow you to monitor costs and flag overages. Cons Standard reports were ok but not great. Scheduling module was not adaptable to our process - would have required some modifications that we did not want to spend the money to make. Review Source VR Verified Reviewer Executive Assistant Consumer Goods Used the software for: 2+ years ### "We are a manufacturing plant that distributes products worldwide and Epicor manages it all." March 1, 2018 4.0 Pros Epicor allows us to manage multiple companies with multiple currencies. One system for the entire company. We use if from the manufacturing floor to distribution & sales to financial reporting. Cons It's a very complex program because it does a lot. It took a team about a year to implement and users require training. It is not intuitive to use but once you understand how it works, it works very well. Review Source HS Harry S. Comptroller Medical Devices Used the software for: 2+ years ### "Epicor provides a robust modular ERP that allows us buy and expand the system as our company grows." June 14, 2017 4.0 The software tracks and reports on our production and performance. Integration across modules allows adjustments in one module to be appropriately communicated across the system. Pros The ERP allows us to create dashboards to track company performance, includes good documentation and built in help (application level or field level), and we have access to a great user group to help us explore new modules before we buy and implement them. Cons There are inconsistencies between modules or menus that are not intuitive. Support is expensive and oftentimes unresponsive. Review Source Similar Products Featured ## Related categories [Manufacturing](https://www.capterra.com/manufacturing-software/)[Enterprise Resource Planning](https://www.capterra.com/enterprise-resource-planning-software/)[Supply Chain Management](https://www.capterra.com/supply-chain-management-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.