--- title: "Kinetic Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Kinetic the right Quality Management solution for you? Explore 184 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/249741/Kinetic/reviews/" page_type: "reviews" language: "en" --- Kinetic 3.8 (184) [View alternatives](https://www.capterra.com/p/249741/Kinetic/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 16th, 2026 # Reviews of Kinetic Ease of use 3.6 Customer Service 3.3 ## Pros and Cons in Reviews MM Maria M Accounting ManagerFurniture, 51 - 200 employeesUsed the software for: More than 2 years. “We are a manufacturing business and it works well from entering the sale all the way to invoicing the clients.“ October 15, 2025 MM Maria M Accounting ManagerFurniture, 51 - 200 employeesUsed the software for: More than 2 years. “The report builder "BAQ" is way too complicated.“ October 15, 2025 MM Maria M Accounting ManagerFurniture, 51 - 200 employeesUsed the software for: More than 2 years. “It is very strong in the production side.“ October 15, 2025 Joseph R IT SupportPrinting, 51 - 200 employeesUsed the software for: More than 2 years. “We have on premise Epicor and we struggle with some performance issues frequently.“ August 16, 2021 JC John C Chief Financial OfficerMachinery, 51 - 200 employeesUsed the software for: 6-12 months. “I was amazed at how easy it is to learn and navigate; 2) It is customizable. “ August 1, 2025 DE David E FreelanceGraphic Design, Self-employedUsed the software for: More than 2 years. “On the other hand, I was not able to make any changes easily because I had not taken the additional training module.“ June 2, 2021 AW Amber W OwnerConstruction, 11 - 50 employeesUsed the software for: 1-2 years. “Great customer service. “ January 24, 2025 Rob M IT DirectiorRestaurants, 501 - 1,000 employeesUsed the software for: More than 2 years. “Mostly project and training issues that delayed the effort.“ January 8, 2021 ## Showing most helpful reviews Showing 1-25 of 184 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Rob M. IT Directior Restaurants Used the software for: 2+ years ### "Full-featured mid-tier ERP based on Microsoft Stack (or cloud option)" January 8, 2021 5.0 Very simple to implement. Training people was the hardest part. We upgraded from a 20 year old ERP which was not WYSIWYG but users liked new formats. As usual customers wanted every option but after implementation realized that they could live without it since there were similar features in the existing software. We have a factory with about 40 office workers, 400 on factory floor, two distribution centers and main office. Factory in Mexico, others in US. Project management support from Epicor was great. Not impressed with support. Often had to wait long time for solutions and it required a lot of data on our part to answer their questions. The MS Stack was easy to configure, secure and administrate. We purchased our own servers and hosted them in a shared DC. Performance was good once we figured out how to configure everything including firewalls, WAN and various remote servers. No problems migrating data to new environment but we kept the legacy system for queries. We added a 3rd-party EDI solution and it worked well to reduce Order processing issues. The Epicor software was rarely the problem. Mostly project and training issues that delayed the effort. Pros The MS stack makes it easy to customize for reporting, data storage. Multi-tier configuration with database, application server and options for web-clients, fat clients and terminal servers. Many options for customization in addition to code development. Multi-everything. Relatively easy to upgrade and stay on current releases. Great administrative tools and ability to add resources as demand grow, including localizing servers for better performance. Cons Nothing really. There are lots of modules and each has a lot of simple to understand configuration options. Reason for choosing Kinetic We already had purchased ERP licenses for Epicor several years before but the project was delayed for some reason. Review Source Response from Epicor Software February 2, 2021 Hi Rob, thank you for your feedback about Epicor ERP. We're glad to hear you find the ease of customization beneficial. Your feedback is invaluable. Please email us at customerreferences@epicor.com to share additional comments and learn about the program. JC John C. Chief Financial Officer Machinery Used the software for: 6-12 months ### "Epicor Kinetic Review by a CFO" August 1, 2025 4.0 My overall experience with Kinetic has been positive. I have used several of the more well-known ERP systems; however, they are more cumbersome to support both large project management and high-volume manufacturing environments. Pros Epicor Kinetic offers several advantages including: 1) It is very user-friendly. I was amazed at how easy it is to learn and navigate; 2) It is customizable. We have customized everything from the start up screen to the inner mechanics of the system; 3) It is easy to access - whether you are in the office or working remotely; 4) It supports both large project management and high-volume manufacturing environments. Cons Some of the features are quite different between the classic version and the new version of Kinetic. There is a slight learning curve to go from one version to another. Switched from [Vista-Suite](https://www.capterra.com/p/230201/VistaSuite/) We needed a more robust ERP system to support our business growth and complex Project Management and Manufacturing environment. Review Source JC Jorge C. It Coordinator Automotive Used the software for: 2+ years ### "Epicor Mfg Review" May 30, 2019 3.0 Pros it does has a lot of options to setup your environment, i does consider a lot of scenarios depending on your processes Cons it is not easy to customize, the Epicor support are really poor, they take a long time to help you fix issues on your system. Review Source RC Ron C. Engineering and Maintenance Leader Industrial Automation Used the software for: 2+ years ### "An ultra-complete industrial ERP" July 7, 2026 4.0 Pros Centralizing company data within a unified, secure database greatly facilitates auditing and resource planning. The industrial workflow automation features are highly robust for fast-growing organizations. Cons implementing this platform demands an astronomical budget for external consultants and adaptation time that temporarily slows down business activity. Review Source BM Brian M. IT Support Machinery Used the software for: Less than 6 months ### "Workflow made easy" October 7, 2020 4.0 We used this to manage the company. We track time on projects. Keep inventory, and is used heavily in supply chain. Pros This software handles all of your company needs. It does time management, inventory, project management, and more. This was very easy to roll out to end users. Cons So far we have only used this for less then 6 mo. I don't have any down side at this point. There is still a learning curve that we need to over come. Switched from [Global Shop Solutions](https://www.capterra.com/p/79014/One-System-ERP-Solutions/) Global shop was a pain to install, and it always had issues. Review Source Response from Epicor Software October 9, 2020 Hi Brian, thank you for your feedback about Epicor ERP. Your feedback is invaluable. Please email us at customerreferences@epicor.com to share additional comments and learn about our customer reference program. Joseph R. IT Support Printing Used the software for: 2+ years ### "Epicor for Order Entry and Financial Management" August 16, 2021 4.0 We currently uses Epicor ERP software to handle our supply chain and scheduling/manufacturing. We use it with Order entry by the sales team and for all of our financial management. Epicor gets the job done and it is easy to use and manage, however we suffer from performance issues all the time. Pros Epicor is relatively easy to use and learn. Our whole organization rely on Epicor for order entry and accounting/ financial management. It is our main ERP software that we use 90% of the time. Cons We have on premise Epicor and we struggle with some performance issues frequently. The communication between the app server and database server encounter a lot of issues from time to time and we end up having to reboot the systems to try to get us back working again. Review Source Lisa M. Office Manager Machinery Used the software for: 2+ years ### "Epicor ERP" February 24, 2020 3.0 Pros I used this software for 6 years and so I really got to know the ins and outs of it. It's hard to say what I liked most because I didn't really like it that much. One positive is that it's a very robust product probably best suited to a much larger company than ours. Cons As the out of the box product, there is zero ability to customize anything without paying another company to do it for you. It's possible to make changes if you have training or an additional module, neither of which I had. There are many security measures in place that makes it difficult to undo something or revise after you've done it. Review Source Response from Epicor Software February 27, 2020 Hi Lisa, thank you for your feedback about Epicor ERP. We're sorry to hear you didn't like the software. We would like to learn more about the issues you experienced. Please email us at socialmedia@epicor.com with your contact information, so we can assist you. Again, we are sorry for the inconvenience you've experienced. Yoseli M. Key Account Manager Mechanical or Industrial Engineering Used the software for: 2+ years ### "All in one!!" November 20, 2020 4.0 Pros We use Epicor for all the activities at work, from order entry, shipping all the way to invoicing. This system allowed us to keep track of inventory and was even tailored to our company needs, which helped pull real data to keep track of KPI’s. My department was in charge of the orders. Cons Sometimes pulling reports could take longer than wanted/needed. Review Source Response from Epicor Software November 26, 2020 Hello Yoseli, thank you for the feedback on Epicor ERP. We're pleased to hear you consider it to be an 'all in one system' and it helps you with your day to day activities. Your feedback is invaluable. Please email us at customerreferences@epicor.com to share additional comments and learn about our customer reference program. Alyssa Rose L. Software Development Engineer Consumer Electronics Used the software for: 2+ years ### "Epicor ERP allows the analysis of data in real time." November 20, 2018 4.0 Epicor is a solid and highly scalable option that generates a positive return on investment. It also has a real-time data analysis. I recommend Epicor ERP thanks to all the functions that allow employees to work more efficiently and quickly. Although Epicor needs to improve the support team a lot, I'm sure to recommend it. Pros Epicor ERP creates purchase orders, senders and invoices that generate a high return on investment. In addition, we have been able to accurately track work activity. Epicor meets our accounting needs. Epicor ERP is ideal for companies that buy components from many different places, so there can be traceability. A large number of departments use the system (order entry, sales, IT, finance). In addition, Epicor has a user interface with the ability to export to Excel. Epicor allows real-time data analysis and financial reporting to help make decisions faster. Cons Epicor does not take advantage of innovations in the development of queries, which would allow inexperienced users to generate their own results without the help of the IT department. In addition, the software support team still needs to improve greatly in order to achieve better efficiency. Review Source Brandon A. Inventory and ERP system manager Mechanical or Industrial Engineering Used the software for: 2+ years ### "We use Epicor to run our whole business." June 28, 2018 4.0 The customizability of this software is the key advantage for this compared to other ERP systems. They approach the company has is "we can't make it perfect for everyone, so we will let you make the changes you need for you". Pros We like that it's incredibly flexible. Epicor has put a lot of work into tools to help customize the product. Each tool has a different level of complexity, and some take more knowledge than others to use, but it will get as advanced as your skill set. Cons Out of the box it's fairly clunky to use. One record at a time is usually how things are done. That makes initial acceptance from users a bit of a challenge. But if you have users that are creative and can convey what they want, you usually can find a way to make things easier for them. If they just whine, not so much. Review Source AW Amber W. Owner Construction Used the software for: 1-2 years ### "Love kinetic" January 24, 2025 5.0 Great customer service. Easy hoing process. And great product. Pros Great service. And Overall easy process. Cons Everything was great. There nothing i can of i didn't like. Review Source AJ Adam J. Business Solutions Manager Building Materials Used the software for: 2+ years ### "Strong ERP for midmarket Make to Stock / Make to Order manufacturers " January 5, 2023 4.0 While sometimes ERP can feel like a necessary evil, Epicor Kinetic is mature, robust, extensible and proven. It should be a strong contender for any mid-market manufacturer considering a digital transformation. Pros Epicor Kinetic is a robust, mature ERP system that is continuing to innovate. The core function and structure is sound, included modules are robust, and there is a strong and growing architecture for extensibility & customization. Cons Many features have been added over the years, some via acquisition - not all are done well or at feature parity. The new UI still feels like it's in Beta, but all new features are developed for the new UI. Internal support is poor, but there is a strong consulting and user community that offsets that somewhat. Review Source JT Jose T. Supervisor Aviation & Aerospace Used the software for: 2+ years ### "Tracking Product " September 16, 2022 4.0 I think its great , I have been using this soft ware for a very Long Time Pros Being able to track parts through all operations and the short cuts Epicor has Cons Can be tricky when using transaction History Review Source MH Mike H. ERP Manager Automotive Used the software for: 2+ years ### "Epicor replaces SAP" February 17, 2022 3.0 Pros Ease of use. Build for manufacturing Integration with other platforms Cons Epicor is a good ERP. Unfortunately, the ERP industry is more focused on the next customer versus the customers they have and Epicor is part of that. The industry as a whole needs to improve quality and customer service. Alternatives considered [SYSPRO](https://www.capterra.com/p/6963/SYSPRO-ERP/)[Infor CloudSuite Industrial (SyteLine)](https://www.capterra.com/p/143792/SyteLine/) Review Source VR Verified Reviewer Epicor Consulting Retail Used the software for: 2+ years ### "Epicor ERP" May 13, 2021 4.0 Good experience but I can be better, if you have a midsize company is a good option Pros It's easy to implement and if you have an .NET team the knowledge curve is low and you can customize the modules by yourself Cons CRM is not good, also the web version has so much problems when we compare to other competitors Alternatives considered [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/) Reason for choosing Kinetic Cost and hardware infrastructure Review Source Response from Epicor Software May 19, 2021 Hi there, thank you for your feedback about Epicor ERP. We're glad to hear you've found it easy to customize and would like to learn more re: your experience of the CRM. Your feedback is invaluable. Please email us at customerreferences@epicor.com JA Joe A. IT Manager Airlines/Aviation Used the software for: 2+ years ### "Epicor Kinetic" February 17, 2022 5.0 great experience with kinetic no complain Pros very easy to work with our client likes a lot. Cons I have no issue with software at all it work great . Review Source DE David E. Freelance Graphic Design Used the software for: 2+ years ### "My opinion on Epicor ERP" June 2, 2021 4.0 Pros I have been using this software for 5 years and have learned to use it correctly. I liked the approach of the software despite the fact that it was necessary to take new benchmarks but that is the goal of a new software! This very versatile product would be more suitable for a larger company than mine where I worked as a team but since COVID19, I have become a freelance. Cons This software package allowed me to personalize and optimize the management of my contacts. On the other hand, I was not able to make any changes easily because I had not taken the additional training module. Note that there are many security measures leaving the cancellation of certain aspects impossible for me. Review Source Response from Epicor Software June 11, 2021 Hello David, thank you for your feedback on Epicor ERP. We are pleased to hear you find it versatile to use. Your feedback is invaluable. Please email us at customerreferences@epicor.com to share additional comments and learn about our customer reference program. RW Ryan W. Accounting Hospitality Used the software for: 6-12 months ### "Epicor" July 15, 2021 4.0 Epicor was a good solution for our business as we had a complex accounting and reporting system for our various business streams and government requirements. Pros Epicor had many features which helped us manage inventory and the financials for the many facets of our business from retail gas stations to business to business fuel deliveries across the country. Cons The user interface was not user friendly and could have had many improvements. Everything was in menus and there were some items that were labeled similar name which could be confusing. One upside on this was that you could create custom menus for yourself to easily find things which made it easier, however if you needed to transfer those list to a new team member you had to try and remember where each item was from originally. Review Source TC Todd C. ERP Administrator Aviation & Aerospace Used the software for: 2+ years ### "Very Powerful" May 15, 2017 5.0 Over the years Epicor (and former Vantage product) has grown from a simple Job Shop system to a full blown ERP powerhouse that brings the flexibility to address most any manufacturing or distribution company. Pros Built-in customization tools are very powerful - allowing detailed tailoring to company needs without direct coding. BPMs now allow excellent logic branching and very nice built in features such as email alerts. Publish & Subscribe dashboards are a great reporting option with drill down capability. Form customizations are also very easy. SQL Server DB is a big improvement over Progress and MUCH faster. Cons Reliance on SSRS for reporting - although Crystal Reports still works. Does not handle really complex BoM/MoM situations well for jobs with thousands of assembly levels and hundreds of branches or indents. Projects module isn't quite robust enough to be used for complex jobs/orders. Review Source VR Verified Reviewer Supply Chain Assistant Defense & Space Used the software for: 2+ years ### "Decent ERP" November 14, 2018 4.0 Generally everything is user friendly & self explanatory. Pros Epicor provides lots of useful reports where I previously may have had to manually go find the info and compile in another program. Cons I don't like that there isn't a way to link jobs with sales orders. Review Source RB Ross B. product manager Airlines/Aviation Used the software for: 2+ years ### "Epicor is amazing for tracking production details" October 3, 2019 5.0 Epicor has been a blessing with customer support, as it helps us track every aspect of a parts creation. Pros I frequently use this program to track historical product records. I can pull a full production detail report, to see each and every operation a part has gone through. Cons Sometimes, the reporting feature takes awhile to pull the report. This is only the case for very large reports however! Review Source Response from Epicor Software October 4, 2019 Hi Ross, Thank you for your feedback about Epicor ERP. We're glad to hear the production tracking is working well for you. Your feedback is invaluable. Please email us at customerreferences@epicor.com to share additional comments and learn about our customer reference program.Many thanks. SS Scotty S. Purchasing Manager Machinery Used the software for: Less than 6 months ### "Epicor" May 12, 2020 4.0 The Epicor ERP has been a very good upgrade from our previous system. Pros We have used Epicor for about 3 months and so far it has went very well. Change over from our previous system went smoothly. Movement in the system is very simple, it is easy to find what you are looking for through the menu system. You are a click away from about any information you would need for planning and scheduling. Cons In the beginning we had some issues with inventory suggestions, the system wanted everything at the moment it realized we were below minimums, but after a few weeks or research we were able to set the system to work as we needed it to. A few other small issues at start up, but over all not difficult implementation Alternatives considered [Genius ERP](https://www.capterra.com/p/105244/Genius-Manufacturing/) Review Source Response from Epicor Software May 13, 2020 Hi Scotty, thank you for your feedback about Epicor MES. We're glad to hear you are finding it intuitive and easy to use. Your feedback is invaluable. Please email us at customerreferences@epicor.com to share additional comments and learn about our customer reference program. MJ Max J. Software Developer Information Technology and Services Used the software for: 2+ years ### "Epicor for Manufacturing" January 26, 2021 4.0 The latest version of Epicor helps your company keep connected with the latest software capabilities. Pros Very Customizable. Uses industry standard .Net programming language and function. Hooks to SQL server. Cons Not geared for small operations. The cost of entry makes this product geared to Mid sized companies. Review Source Response from Epicor Software February 2, 2021 Hi Max, thank you for your feedback about Epicor ERP. We're glad to hear you find the ease of customization beneficial. Your feedback is invaluable. Please email us at customerreferences@epicor.com to share additional comments and learn about the program. VR Verified Reviewer Sr. Analyst Apparel & Fashion Used the software for: 2+ years ### "Easy transition to cloud" August 9, 2018 5.0 Pros They made it a priority the last few years to transition to the cloud which was really a boon to our distributed teams. Implementation support was excellent. We have never had down times with the cloud. Cons When we first started using, it was difficult to get the software to "speak" to some of our supply chain software but there has been a solve for that in place for a number of years. Over time, epicor has become more industry-oriented. Review Source DB Daniel B. Controls Engineer Industrial Automation Used the software for: 2+ years ### "Epicor" April 9, 2020 5.0 Pros We use a ton of customizations and personalization. The ability to do so is awesome! Cons We are a job shop, non-stock parts with many only being built once. Epicor 10 is more geared towards stock jobs and continued quantities Review Source Response from Epicor Software April 14, 2020 Hi Daniel, thank you for your feedback about Epicor ERP. We're glad to hear the customization functionality is working well for you. Your feedback is invaluable. Please email us at customerreferences@epicor.com to share additional comments and learn about our customer reference program. Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.