--- title: "Luma Virtual Agent Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Luma Virtual Agent Software - reviews, pricing plans, popular comparisons to other Chatbot products and more." source_url: "https://www.capterra.com/p/249853/Luma-Virtual-Agent/" page_type: "product" language: "en" --- # Luma Virtual Agent Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support) Luma Virtual Agent ## What is Luma Virtual Agent? Luma Virtual Agent is a pre-trained, conversational assistant that can seamlessly scale on-demand to meet both inbound and outbound service requests. Luma leverages AI, GenAI and ML to enhance conversations to respond with relevant information and learns as it goes to improve responses over time. Luma is a great way to handle high volume service inquiries to free up your IT analysts for more strategic, value-added work. The 3rd gen VA now can summarize and create content based on your knowledge parameters. Luma Knowledge works with the VA to provide access to information across the enterprise. ## What is Luma Virtual Agent used for? [Live Chat](https://www.capterra.com/live-chat-software/)[Chatbot](https://www.capterra.com/chatbot-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Luma Virtual Agent?[Manage this product listing](https://www.g2.com/products/serviceaide-luma-virtual-agent/claim_requests/new?auto=true) ## Luma Virtual Agent Overview Updated September 2026 AI summary Luma Virtual Agent provides enterprise and midsize organizations with live chat capabilities designed to facilitate real-time, consumer-facing conversations. The platform supports core messaging features, chat history, and routing, while offering optional tools like an API, support ticket management, and canned responses. It deploys via cloud, SaaS, or web, and integrates with third-party systems for expanded functionality. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Luma Virtual Agent 0.0 VS. [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price Contact vendor Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.6 (16,466) Value For Money 0.0 (0) Value For Money 4.6 (11,516) Customer Service 0.0 (0) Customer Service 4.7 (10,729) ## Luma Virtual Agent alternatives [4.4 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.5 (3,481)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.7 (32)](https://www.capterra.com/p/10031687/Text/#reviews) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars Highest Rated [WhatsApp](https://www.capterra.com/p/180345/WhatsApp/) [4.7 (16,466)](https://www.capterra.com/p/180345/WhatsApp/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/180345/WhatsApp/) ## FAQs about Luma Virtual Agent Overview ### What company size and specific industries is Luma Virtual Agent built for? Luma Virtual Agent is designed for companies of any size that want to improve self-service for employees, partners, and customers. It is not tied to a specific industry, making it suitable for organizations across sectors that need a virtual agent for internal and external support. Features and Usability ### What are the key features of Luma Virtual Agent? Luma Virtual Agent offers live chat, chat/messaging, and real-time consumer-facing chat for direct customer communication. It also includes support ticket management, transfers/routing, transcripts/chat history, canned responses, an activity dashboard, API access, and third-party integrations for connecting with other systems. Getting Started and Support ### What customer support options does Luma Virtual Agent offer? Luma Virtual Agent provides Email/Help Desk support for customer questions and issue resolution. Users can submit requests through that channel for assistance with setup, troubleshooting, or account concerns. No reviewer feedback is available to describe response times, helpfulness, or common support frustrations. ## Features AI summary Based on 6,967 Chatbot reviews Capterra reviewers highlight these as the top features buyers look for in Live Chat software: - **Chat/Messaging** (**54%** of reviewers rated this feature as critical) - **Real-Time Notifications** (**51%**) - **Multi-Channel Communication** (**44%**) Luma Virtual Agent supports **Chat/Messaging**, covering one of the main capabilities buyers expect from Live Chat software. However, it does not include **Real-Time Notifications** or **Multi-Channel Communication**. Instead, it offers **Real-time Consumer-facing Chat** (**43%**) and **Transcripts/Chat History** (**36%**), which still give teams useful ways to manage customer conversations and review past interactions. These features can help businesses respond to inquiries more efficiently, keep records of customer exchanges, and provide teams with better context during support conversations. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities API Application programming interface that allows for integration with other systems/databases Canned Responses Shortcuts for inputting frequently used messages Chat/Messaging Communicate using direct chat or messages within the system Live Chat Ability to chat online in real time Real-time Consumer-facing Chat Engage in direct, instant messaging with consumers Luma Virtual Agent 10 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - API: Application programming interface that allows for integration with other systems/databases - Canned Responses: Shortcuts for inputting frequently used messages - Chat/Messaging: Communicate using direct chat or messages within the system - Live Chat: Ability to chat online in real time - Real-time Consumer-facing Chat: Engage in direct, instant messaging with consumers - Support Ticket Management: Allow customers/users to submit support queries and service requests - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transcripts/Chat History: View messages sent by both parties during the chat conversation - Transfers/Routing: Transfer queries and organize messages between agents --- Get Advice We can help you find the software with the features you need. ## Pricing ### Starting price Free trial not available Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.