# TraceItUp Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about TraceItUp Software - reviews, pricing plans, popular comparisons to other Food Delivery products and more. Source: https://www.capterra.com/p/249902/HemenYolda --- # TraceItUp Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) TraceItUp ## What is TraceItUp? We offer 90 DAYS FREE TRIAL for the FIRST 10 RESTAURANTS IN THE US. TraceItUp helps restaurants to reduce operational costs and increase sales by making their chaotic delivery process, a better experience. By using our SaaS service, companies, of any size, will be able to track their fleet without any extra effort. And they will be serving their customers a higher level of service by letting them track their orders live on their smartphones. ## What is TraceItUp used for? [Food Delivery](https://www.capterra.com/food-delivery-software/)[Delivery Management](https://www.capterra.com/delivery-management-software/) Top alternative Featured Overall rating Based on 9 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $0.25 Usage Based, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for TraceItUp?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://traceitup.com/&name=TraceItUp) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### TraceItUp 5.0 (9) VS. [4.6 (99)](https://www.capterra.com/p/10002488/Owner/reviews/) Starting Price $0.25 Usage Based, Per Month Starting Price $499 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (9) Ease Of Use 4.7 (99) Value For Money 4.8 (9) Value For Money 4.4 (97) Customer Service 4.9 (9) Customer Service 4.6 (98) ## TraceItUp alternatives [4.1 (76)](https://www.capterra.com/p/122189/HungerRush360/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 80% of reviewers rated it above 4 stars [4.3 (37)](https://www.capterra.com/p/97252/OnTime-360/reviews/) Starting price $99.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 81% of reviewers rated it above 4 stars [DoorDash for Merchants](https://www.capterra.com/p/229272/DoorDash/) [4.1 (188)](https://www.capterra.com/p/229272/DoorDash/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 81% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/229272/DoorDash/) Highest Rated [Restroworks Cloud Kitchen Management Software](https://www.capterra.com/p/10012195/Restroworks-Cloud-Kitchen-Management-Software/) [4.9 (86)](https://www.capterra.com/p/10012195/Restroworks-Cloud-Kitchen-Management-Software/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10012195/Restroworks-Cloud-Kitchen-Management-Software/) [View all alternatives](https://www.capterra.com/p/249902/HemenYolda/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Mobile Access 4.4 (8) 37.50% of 8 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Order Management 5.0 (8) 37.50% of 8 reviewers that rated this feature as important or highly important Manage and track customer orders for goods, investments, or any other purchases Reporting/Analytics 4.9 (7) 28.57% of 7 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Delivery Tracking 5.0 (6) 66.67% of 6 reviewers that rated this feature as important or highly important Track item deliveries through dispatch notifications, status and location tracking, and ETA updates Dispatch Management 4.7 (6) 66.67% of 6 reviewers that rated this feature as important or highly important Manage sending personnel and resources to a site as needed Live Tracking 4.8 (6) 16.67% of 6 reviewers that rated this feature as important or highly important Allow customers to track their order and keep them updated when the status changes. TraceItUp 37 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases A collection of customer information such as contact details, demographics, previous interactions, etc. Access previous interactions or concerns to maintain customer relationships Track item deliveries through dispatch notifications, status and location tracking, and ETA updates Manage sending personnel and resources to a site as needed Generate estimated arrival times for drivers to keep back office or customers informed Track all personnel who operate company vehicles Track employee schedules, availability, and performance across projects and tasks Dispatch food deliveries Serves restaurants Visualize locations on a map Determines the location of a device using GPS or an IP address Track driver locations on a map in real time Allow customers to track their order and keep them updated when the status changes. Identify the physical location of an individual, asset, device, etc. Access software remotely via mobile devices Notifications via mobile devices Manage and support multiple locations Entering, storing, and transmitting electronic and/or online orders, tests and other services for all types of industries Manage and track customer orders for goods, investments, or any other purchases Send / receive, process, and execute orders Track orders throughout the fulfillment process A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Reporting on how each user, task or process has advanced since its initiation Receive data and information in real time Active monitoring of systems, applications, or networks Notifications that are delivered to users as soon as an event occurs Receive system updates as soon as any changes are made Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Finding the most optimal routes for drivers based on various factors and constraints Send messages via SMS Track the status over time for a request, process, asset, or transaction Set up connections to third-party platforms to improve business processes Get Advice We can help you find the software with the features you need. Features 5.0 (9) 5.0 Based on 9 reviews ## Pricing Value for money 4.8 (9) Free Trial Basic $0.25 Usage Based,Per Month Value for money 4.8 (9) 4.8 Based on 9 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.9 (9) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (9) 4.9 Based on 9 reviews ## User reviews Overall rating 5.0 Based on 9 reviews Filter by rating 5(9) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent ET Erol T. Restaurant Owner Food & Beverages ### "Everything is more simple" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 18, 2022 Knowing the neighborhood was a criteria for us in hiring process of a courier before TraceItUp. Now, courier clicks just one button and fastest way to the customer's location is on his screen. Sms with a tracking link to the customer makes us look more professional. Also, customers don't call us to ask questions anymore. Our business is growing day by day. TraceItUp enables us to adapt and act much faster. Pros Digital order information, one-click navigation, tracking sms to customers Cons We are using different platforms to get orders; YemekSepeti, Getir, Trendyol and our own website. We can see all orders on our homepage but we need to view order details to understand the source platform. It would be nice to see the source on active orders list. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor November 10, 2022 Thank you for being a valued member for years. We have taken your feedback about the order source. We had already been working on the issue since a while and its currently being live tested. Soon to be on your page too :) HA Hizir A. Restaurant Manager Food & Beverages ### "Multiple Platforms All Together" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 18, 2022 I can manage multiple order platforms on one page. Our customers love tracking sms. We got very nice feedbacks about tracking. Our customers don't call us to ask where their order is. This was a huge waste of time before TraceItUp. Also, calling the driving courier was creating a security problem. We created a bonus system based on courier's TraceItUp rating and customer feedbacks rating. We manage the kitchen order based on courier's location to keep them working efficently. Live tracking and ETA to the restaurant let me run my organisation with less employee. Pros Manage on one page, sms to the customer, fleet tracking Cons TraceItUp doesn't support partial payment (50% cash - 50% credit card). We need to keep records ourselves Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor November 10, 2022 Happy to hear that we add all the value to your core business. :) We have taken your feedback about the partial payment option. Unfortunately, it is currently not in our roadmap. Yet, I have already forwarded it to the product team to dig the issue further for you. SY Selman Y. Owner Food & Beverages ### "Much less calls from customers" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 18, 2022 I can answer "Where is my order?" calls from customers with exact location or time. I know if my couriers are really working or messing around. I can prepare the orders based on my couriers location to run the business with high efficency. New delivery is usually ready when courier comes back to the restaurant.I can detect my customer intensity based on location. Sometimes I choose to stop serving to certain neighborhoods with low order quantity. Pros Live tracking, Driver ETA to the restaurant Cons You cannot add any orders to an active delivery. Task should be canceled or completed. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor November 10, 2022 Thank you for being a valued member for years. And thank you for sharing the feature request. Ps: We are currently working on a feature where the agents can update their ongoing tracks. :) MT Murat T. Owner Food & Beverages ### "Easier management with data driven decision making" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 October 17, 2022 We didn't had any information about the order count based on customers' locations. Thanks to TraceItUp's order intensity map, we discovered from which neighborhoods we are taking enough our orders and which neighborhoods we need to focus. We use this map in decision making process for our new investments and marketing activities. For instance, we know the locations where more orders are received with TraceItUp. When we want to open a new branch, this information helps us to make the right decision for new branch location. Live tracking of my whole fleet is also an essential benefit for us. I decide when to start preparing the order based on ETA of courier. Couriers never waste time on the road back to restaurant because they know that a manager is watching them. This also helps me to change my restaurant status as busy/closed much more accurately. Pros Location based intensity map, live tracking for both managers and customers Cons Nothing really. We like to use TraceItUp! Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor November 10, 2022 Thank you for being a valued member for years. I have shared your positive feedbacks with the team and they all loved it. Thanks for the kudos :) DF Dilek F. Owner Restaurants ### "Quality Assurance" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 1, 2022 TraceItUp has an interface where our customers can write a comment and rate our delivery services. These reviews can only be seen by our administrative team and we could act upon negative ones right away. Such features allowed us to make it right for our customer and avoid negative reviews on public platforms. Pros Our restaurant is in a very competitive high quality food delivery business where we need such solutions to make sure there are no loose ends throughout our services. TraceItUp allows us to micro manage our delivery schedule to a point where we could prepare the order just in time for our next delivery personnel's arrival. Therefore, customers could receive their meal in the best possible state. Such detail greatly helps us to get the edge over the competition. Cons Previous orders page can greatly benefit from more detailed search parameters such as date range. Reasons for choosing TraceItUp Customer service! They are very attentive and fast with their responses. You can immediately realize that they are sincerely like to help you out which is very hard to come by these days. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 18, 2022 Thank you for being a valued member for years. We have taken your feedback for the past orders page. We are working hard to create the most suitable product for your needs. :) DD Derya D. corporate and internal communications supervisor Food Production ### "Feedback" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 March 31, 2022 It is good. Pros It is useful and integrated with mobile. Cons You can improve web page. Sometimes it is complex. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 18, 2022 Thank you for your kind review. We have just launched a new web page for better usability. Please get in touch with us for the newest web page. Hİ Hasan Ilkem B. General Manager Food Production ### "Bostan Meze" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 31, 2022 Pros Delivery management easy and fast. It’s important for us. Cons We look our package on software easily and fast Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 18, 2022 Thank you for your kind review. We are working hard to improve our product to cover all your future needs. :) BC Burqk C. General manager Restaurants ### "Its a real advice" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 30, 2022 Pros Easy to use Reporting all actions of take away service. Cons Nothing, we like to use this software. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 18, 2022 Thank you for your kind review. we are working hard to improve our product to cover all your future needs. AA Aydin A. Manager Restaurants ### "Finally someone implemented what I wanted to do" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 22, 2022 It was very difficult to follow the management of orders coming from different channels from many screens. My operation became much easier and came under my control with the benefits of planning the delivery of many couriers, creating the most ideal delivery list and route, watching the delivery of the couriers live, thus disciplining the couriers. Being able to share clear and accurate information in customer calls increased customer confidence. Watching the customer's order live increased satisfaction. I can manage more workload with less effort and making fewer mistakes. Pros An easy to use app where I can control the whole operation. I can follow all orders coming from different channels from a single screen. I can see the positions and waiting times of the pending orders, and I can group and ship accordingly. I can share the status of the order with real data in customer calls. The return forecasts of delivery couriers shed light on my future planning. Couriers save time by taking advantage of the location and phone support in the application. Customers can watch the orders for distribution live and they like it very much. Cons At the end of the day, I would like to have information about the kilometers traveled by the Couriers. I would like to see the distance from the restaurant when the order comes. I would like the courier to be able to change the payment type if different payments are made on collections. When the couriers are assigned a task, I would like them to warn or take an automatic "take off" action if they go out for delivery without doing the "leave" action. Similarly, I would like it to alert or automatically take action when the "delivered" action does not occur. Couriers often forget about them. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 23, 2022 As a long-time user, we are grateful to have you on board. Thank you for all the product-specific details in your review. With all the details you have provided us, we will be working hard to improve our product to cover all your needs. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)