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We offer 90 DAYS FREE TRIAL for the FIRST 10 RESTAURANTS IN THE US. TraceItUp helps restaurants to reduce operational costs and increase sales by making their chaotic delivery process, a better experience. By using our SaaS service, companies, of any size, will be able to track their fleet without any extra effort. And they will be serving their customers a higher level of service by letting them track their orders live on their smartphones.
Provider
Traceitup
Located In
Turkey
Open API
Yes
Deployment
Cloud, SaaS, Web-Based
Training
Live Online, Documentation, Videos
Support
Phone Support, Email/Help Desk
For restaurants that are delivering food orders with an in-house courier fleet to help businesses achieve a better delivery experience for both themselves and their customers
Content Source: TraceItUp
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TraceItUp Reviews
"Finally someone implemented what I wanted to do"
Overall: It was very difficult to follow the management of orders coming from different channels from many screens. My operation became much easier and came under my control with the benefits of planning the delivery of many couriers, creating the most ideal delivery list and route, watching the delivery of the couriers live, thus disciplining the couriers. Being able to share clear and accurate information in customer calls increased customer confidence. Watching the customer's order live increased satisfaction. I can manage more workload with less effort and making fewer mistakes.
Pros: An easy to use app where I can control the whole operation. I can follow all orders coming from different channels from a single screen. I can see the positions and waiting times of the pending orders, and I can group and ship accordingly. I can share the status of the order with real data in customer calls. The return forecasts of delivery couriers shed light on my future planning. Couriers save time by taking advantage of the location and phone support in the application. Customers can watch the orders for distribution live and they like it very much.
Cons: At the end of the day, I would like to have information about the kilometers traveled by the Couriers. I would like to see the distance from the restaurant when the order comes. I would like the courier to be able to change the payment type if different payments are made on collections. When the couriers are assigned a task, I would like them to warn or take an automatic "take off" action if they go out for delivery without doing the "leave" action. Similarly, I would like it to alert or automatically take action when the "delivered" action does not occur. Couriers often forget about them.
Vendor Response
"Quality Assurance"
Overall: TraceItUp has an interface where our customers can write a comment and rate our delivery services. These reviews can only be seen by our administrative team and we could act upon negative ones right away. Such features allowed us to make it right for our customer and avoid negative reviews on public platforms.
Pros: Our restaurant is in a very competitive high quality food delivery business where we need such solutions to make sure there are no loose ends throughout our services. TraceItUp allows us to micro manage our delivery schedule to a point where we could prepare the order just in time for our next delivery personnel's arrival. Therefore, customers could receive their meal in the best possible state. Such detail greatly helps us to get the edge over the competition.
Cons: Previous orders page can greatly benefit from more detailed search parameters such as date range.
Vendor Response
"Feedback"
Overall: It is good.
Pros: It is useful and integrated with mobile.
Cons: You can improve web page. Sometimes it is complex.
Vendor Response
"Easier management with data driven decision making"
Overall: We didn't had any information about the order count based on customers' locations. Thanks to TraceItUp's order intensity map, we discovered from which neighborhoods we are taking enough our orders and which neighborhoods we need to focus. We use this map in decision making process for our new investments and marketing activities. For instance, we know the locations where more orders are received with TraceItUp. When we want to open a new branch, this information helps us to make the right decision for new branch location. Live tracking of my whole fleet is also an essential benefit for us. I decide when to start preparing the order based on ETA of courier. Couriers never waste time on the road back to restaurant because they know that a manager is watching them. This also helps me to change my restaurant status as busy/closed much more accurately.
Pros: Location based intensity map, live tracking for both managers and customers
Cons: Nothing really. We like to use TraceItUp!
Vendor Response
"Everything is more simple"
Overall: Knowing the neighborhood was a criteria for us in hiring process of a courier before TraceItUp. Now, courier clicks just one button and fastest way to the customer's location is on his screen. Sms with a tracking link to the customer makes us look more professional. Also, customers don't call us to ask questions anymore. Our business is growing day by day. TraceItUp enables us to adapt and act much faster.
Pros: Digital order information, one-click navigation, tracking sms to customers
Cons: We are using different platforms to get orders; YemekSepeti, Getir, Trendyol and our own website. We can see all orders on our homepage but we need to view order details to understand the source platform. It would be nice to see the source on active orders list.
Vendor Response
