--- title: "eCall Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about eCall Software - reviews, pricing plans, popular comparisons to other Customer Communications Management products and more." source_url: "https://www.capterra.com/p/249965/eCall/" page_type: "product" language: "en" --- # eCall Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support) eCall ## What is eCall? eCall Business Messaging helps companies centralize, automate and improve customer communication across WhatsApp, SMS, RCS, email and other digital channels. The Swiss omnichannel platform supports marketing campaigns, appointment reminders, onboarding, renewals, payment reminders and service updates. Messages can be triggered automatically, personalized, documented and integrated with existing business systems via APIs. This reduces manual effort, improves response rates, prevents missed appointments and creates a smoother customer experience. Suitable for retail, healthcare, finance, utilities and service organizations, eCall enables secure, scalable and compliant customer engagement. ## What is eCall used for? [SMS Survey](https://www.capterra.com/sms-survey-software/)[SMS Marketing](https://www.capterra.com/sms-marketing-software/)[Customer Communications Management](https://www.capterra.com/customer-communications-management-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for eCall?[Manage this product listing](https://www.g2.com/products/ecall/claim_requests/new?auto=true) ## eCall Overview Updated September 2026 AI summary eCall supports businesses of all sizes with SMS marketing and cloud communication needs, offering features such as mass texting, campaign scheduling, contact management, and message personalization. With options for automated responses, alerts, and mobile coupons, eCall also provides API integration, engagement tracking, and multi-language support, and is accessible across web and desktop platforms for flexible deployment. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### eCall 0.0 VS. [4.4 (97)](https://www.capterra.com/p/187336/Sinch-Engage/reviews/) Starting Price Contact vendor Starting Price $99 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.4 (225) Value For Money 0.0 (0) Value For Money 4.3 (190) Customer Service 0.0 (0) Customer Service 4.2 (201) ## eCall alternatives [JustCall](https://www.capterra.com/p/157853/JustCall/) [4.1 (225)](https://www.capterra.com/p/157853/JustCall/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 80% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/157853/JustCall/) [Mobile Text Alerts](https://www.capterra.com/p/152417/Mobile-Text-Alerts/) [4.5 (86)](https://www.capterra.com/p/152417/Mobile-Text-Alerts/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/152417/Mobile-Text-Alerts/) [Heymarket](https://www.capterra.com/p/167436/Heymarket/) [4.5 (47)](https://www.capterra.com/p/167436/Heymarket/reviews/) Starting price $31.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/167436/Heymarket/) Highest Rated [AIO](https://www.capterra.com/p/264483/AIO/) [4.9 (9)](https://www.capterra.com/p/264483/AIO/reviews/) Starting price $100000.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/264483/AIO/) ## FAQs about eCall Overview ### What company size and specific industries is eCall built for? eCall is designed for companies in Switzerland with high communication needs, including small businesses, mid-market firms, and larger organizations across IT, marketing, customer service, healthcare, finance, retail, logistics, and public administration. Features and Usability ### What are the key features of eCall? eCall offers 2-Way Messaging, SMS Messaging, live chat, and multi-channel communication for handling customer interactions. It also includes contact management, CRM, campaign management, reporting and analytics, automated responses, scheduled messaging, delivery tracking, and secure data storage. Getting Started and Support ### What training and onboarding options does eCall offer? eCall provides in person training, live online sessions, and documentation to help teams get started. In person training supports face-to-face instruction, live online sessions allow guided remote setup, and documentation offers written reference material for self-paced review and feature checks. Getting Started and Support ### What customer support options does eCall offer? eCall provides email/help desk support, FAQ/forum resources, phone support, 24/7 live rep assistance, and chat. No reviewer feedback is available to describe response speed, helpfulness, or common support frustrations, so the support experience cannot be assessed from user comments. ## Features AI summary Based on 3,882 Customer Communications Management reviews Capterra data shows that buyers of SMS Marketing software rank the following features as their top priorities: - **SMS Messaging** (**59%** of reviewers rated this feature as critical) - **Campaign Scheduling** (**55%**) - **Mass Texting** (**55%**) eCall supports all three features that reviewers rate highest: **SMS Messaging**, **Campaign Scheduling**, and **Mass Texting**. Together, these capabilities help businesses send timely messages at scale, plan outreach in advance, and manage larger campaigns more efficiently, allowing teams to reach customers consistently and improve campaign execution. 2-Way Messaging Send and receive text messages to communicate with clients or prospects in real-time Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities API Application programming interface that allows for integration with other systems/databases Automated Responses Automatic reply functionality for incoming messages Automated Routing Tickets are automatically assigned to specific agents based on predefined rules Automated Scheduling Automatically create schedules based on business needs or employee availability and qualifications eCall 50 features ### All Features - 2-Way Messaging: Send and receive text messages to communicate with clients or prospects in real-time - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - API: Application programming interface that allows for integration with other systems/databases - Automated Responses: Automatic reply functionality for incoming messages - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Autoresponders: Create and automatically send premade copy in response to customer messages - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Campaign Planning: Plan and strategize marketing campaigns - Campaign Scheduling: Set campaign schedules by selecting start, pause, and end dates - Chat/Messaging: Communicate using direct chat or messages within the system - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Delivery Tracking: Track item deliveries through dispatch notifications, status and location tracking, and ETA updates - Document Storage: Store and organize documents in a centralized system - Document Templates: Customizable sample documents that contain placeholder text or a standard layout that can be repeated for each new file - Electronic Faxes: Create, edit, preview, and send faxes electronically - Email Management: Manage, store and organize emails within the system or via third-party apps - Email to Fax: Send and receive emails by electronic fax - Encryption: Convert data into a code for security - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Fax to Email: Receive faxes directly in the email account - FoIP: Send/receive faxes through fax over IP connection - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - Interaction Tracking: Track interaction history by documenting conversations for contacts - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Live Chat: Ability to chat online in real time - Mass Texting: Send messages to multiple subscribers at the same time - Message Personalization: Personalize text messages using templates and custom fields - Mobile Alerts: Notifications via mobile devices - Mobile Keywords: Unique word that contains letters or numbers that identifies specific campaigns - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Language: Manage and support multiple languages - Multiple Format Support: Includes a variety of messaging formats including industry-specific (EDIFACT, HL7, X12) - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Scheduled Messaging: Send individual or bulk text messages at predetermined times - Secure Data Storage: Securely stores data to prevent data loss or breaches - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Shortcodes: Short phone numbers that used to opt-in to SMS campaigns - SMS Marketing: Send promotional campaigns or transactional messages via text messages - SMS Messaging: Send messages via SMS - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Status Tracking: Track the status over time for a request, process, asset, or transaction - Template Management: Create, save, and re-purpose templates for emails, forms, etc. --- Get Advice We can help you find the software with the features you need. ## Pricing ### Starting price Free trial available Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. 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