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MainEvent is a cloud-based platform that helps agencies and brands organize, staff, and analyze their field marketing activities. It can manage multiple agencies and brands, and offers tools to help save time and track results.
Provider
Network Ninja
Located In
United States
Foundation
1998
Open API
Yes
Deployment
Cloud, SaaS, Web-Based, On-Premise Windows, On-Premise Linux
Mobile Apps
Android, iOS
Training
Live Online, In Person, Documentation, Videos, Webinars
Support
Chat, 24/7 (Live rep), Phone Support, Knowledge Base, FAQs/Forum, Email/Help Desk
Brand Ambassadors Programs, Brands, Cannabis, Events, Food & Beverage Tasting, Marketing Agencies, Mobile Tours, Pop-up Shops, Sampling
Content Source: MainEvent
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MainEvent Reviews
Pros
It is always amazing and easy to work with, the team always helps our team with any issues and questions that we have.
I am a huge fan of the program, and I love working with [sensitive content hidden. She is so responsive and helpful.
I love the user friendly use of the system and how great it looks. The support team is always responsive and great to work with.
Cons
These issues can disrupt workflow and lead to frustration during our busy activation months. However, what stands out is the responsiveness of the support team.
I have worked with other account managers and unfortunately, they do no seem to have the same expertise as [sensitive content hidden] on the platform.
The back-end of the system from an administrative standpoint can be a bit confusing when you don't know what you're looking at.
"Gold Standard for Event Management Software"
Overall: Highly satisfied. Great customer service team and product.
Pros: Customizable, great customer service and a development team who knows the ins/outs of the event industry.
Cons: No cons. Our teams have been using MainEvent for 12 years and its the best in our business.
Vendor Response
"We love Network Ninja!"
Overall: Working with NN is the epitome of a solid partnership. They are committed to delivering the highest quality product and even more committed to fixing anything if it breaks. They took the time to truly learn and understand our business to ensure the system was optimized for us.
Pros: The easability of using the site and the people from NN that we get to work with.
Cons: Limited to some functionality not being customizable
Vendor Response
"Outstanding Solution for Event Management"
Overall: Main Event is a user-friendly interface, tracking events and scheduling BAs becomes an efficient and enjoyable process. The robust reporting features offer valuable insights that empower teams to make informed decisions. While we’ve faced minor software bugs and reporting inconsistencies, the responsive support team consistently works to resolve issues swiftly. Their dedication to enhancing the platform ensures a reliable experience. Overall, Main Event is an exciting solution for organizations looking to streamline their event planning and execution, making it a highly recommended choice in the industry.
Pros: Main Event by Network Ninja is an outstanding solution for event management. Its intuitive interface makes tracking events a breeze, allowing our team to stay organized and efficient. The reporting and recapping capabilities are robust, providing valuable insights that help us refine our processes and measure success. Overall, Main Event has significantly enhanced our experience, and I highly recommend it to any organization looking to streamline their event management workflow.
Cons: While Main Event has many strengths, we've encountered some challenges with software bugs and occasional disconnections in reports. These issues can disrupt workflow and lead to frustration during our busy activation months. However, what stands out is the responsiveness of the support team. They are always available to address concerns and work diligently to provide solutions. Their commitment to continuous improvement gives us confidence that these issues will be resolved over time. Overall, while there are areas for enhancement, the support team’s dedication makes it a valuable tool for event management.
Vendor Response
"Event Program Review"
Pros: The platform is a great tool to capture event data and analytics to properly report back KPI's and event information back to our clients. Having the tools and options to customize dashboards based on each clients specific needs is great!
Cons: [sensitive content hidden] offer great support and management of the platform. I have worked with other account managers and unfortunately, they do no seem to have the same expertise as [sensitive content hidden] on the platform. The Geo tracking would be a great feature, but I do not feel like it works properly (if it works at all). The fact that we cannot access the portal through a cell phone app holds our team back from completing recaps acccuatley and instantaneity.
Vendor Response
"Creating Efficiency and Peace of Mind"
Overall: We launched MainEvent to our field staff on 4/1, since then we have already seen the weight lifted off our small team with automations, ease of use and overall visibility all in one platform. Our experience has been nothing but positive, we know we made the right choice in moving forward with MainEvent.
Pros: Our team has become more efficient with the implementation of MainEvent. We are able to create alert triggers that go out automatically, saving our team countless hours of sending individual emails or texts to staff reminding them of upcoming events. This is now a thing of the past, we set the trigger alert and it goes out seamlessly to all assigned staff.
Cons: While there are features that we would still like to see that could create even more efficiencies the Cons quickly turn into Pros because of the PROS who work at MainEvent. The moment we have a hiccup they are ready to assist in fixing it, walking us through how to fix it, or giving us alternative ideas on how we can get the same results while their team works on a more permanent solve/customization for our needs.
Vendor Response
