--- title: "MainEvent Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is MainEvent the right Event Management solution for you? Explore 47 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/250046/MainEvent/reviews/" page_type: "reviews" language: "en" --- MainEvent 4.7 (47) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 26th, 2026 # Reviews of MainEvent Ease of use 4.5 Customer Service 4.9 ## Pros and Cons in Reviews CA Cori A National DirectorMarketing and Advertising, 11 - 50 employeesUsed the software for: More than 2 years. “The GPS and time-stamp features give us transparency and accountability without micromanaging, and the data export options make end-of-week reporting a breeze. Plus, the customer support team is incredibly responsive and helpful whenever we have questions. If you're managing teams in the field and need a reliable, all-in-one solution, this app is a must-have.“ July 14, 2025 JJ JC J Account and Operations ManagerMarketing and Advertising, 501 - 1,000 employeesUsed the software for: More than 2 years. “The robust reporting features offer valuable insights that empower teams to make informed decisions. While we’ve faced minor software bugs and reporting inconsistencies, the responsive support team consistently works to resolve issues swiftly.“ October 29, 2024 JJ JC J Account and Operations ManagerMarketing and Advertising, 501 - 1,000 employeesUsed the software for: More than 2 years. “Its intuitive interface makes tracking events a breeze, allowing our team to stay organized and efficient.“ October 29, 2024 MB Megan B Senior Project ManagerMarketing and Advertising, 51 - 200 employeesUsed the software for: More than 2 years. “sensitive content hidden\] and team do an amazing job at training and walking clients through how the software works. “ November 17, 2023 ## Showing most helpful reviews Showing 1-25 of 47 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Stephanie M. Senior Integration Manager Marketing and Advertising Used the software for: 1-2 years ### "Great Platform That Continues to Evolve" August 6, 2026 5.0 My overall experience with MainEvent has been very positive. Having worked in both MainEvent 1.0 and 2.0, I’ve been able to see firsthand how much the platform has evolved. I especially value the flexibility of the system, the ongoing release cadence, and the ability to request enhancements based on changing client and business needs. The platform supports so much of the event management process in one place, while the reporting, data visualization, and newer AI capabilities continue to create additional efficiencies. I also appreciate being able to provide feedback and work collaboratively with the MainEvent team to improve functionality based on real-world needs. Pros I’ve really enjoyed seeing MainEvent evolve from 1.0 to 2.0 since we transitioned nearly two years ago. The user interface is visually appealing and continues to become more intuitive. One of the things I appreciate most is the bi-weekly release schedule and the ability for enhancements developed for one client to benefit other MainEvent customers as well. The AI reporting capabilities have been my favorite addition. It’s been exciting to see how much the functionality has evolved and how it can turn event data into meaningful reports, insights, and visualizations. I’m looking forward to seeing how those capabilities continue to grow. Cons As with any platform that continues to evolve, new releases and functionality can occasionally require adjustments or additional testing. There can also be a learning curve when transitioning existing processes into new functionality, but I appreciate having a responsive development team that listens to feedback and continues making improvements. Review Source VS Valerie S. Operations Manager Retail Used the software for: 1-2 years ### "Admin-Friendly and Excellent Support" August 10, 2026 4.0 Overall, I’m very happy with the platform. I especially appreciate how much control admins have to manage and update the system. Pros I love how nearly all aspects of the platform can be managed and updated by an admin instead of waiting days for a software developer to address (updating users, stores, markets, etc.). The "question bank" when building recaps is a huge time saver, as well. The onboarding and customer support is fantastic. I felt supported from day one and never have to wait for a response for help. Cons Although we have restrictions for how long an event is scheduled when uploading for a user, the restrictions do not remain in place when the user reschedules. This can cause issues with time padding and payroll. Similar restrictions for "black out" days where users are able to reschedule to a black out day that can cause users to go to a location on a restricted day. Alternatives considered [Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/) Reason for choosing MainEvent The cost and functionality of Main Event was better. Switched from [Vision Helpdesk](https://www.capterra.com/p/102230/Vision-Helpdesk/) Cost savings from an internal system to an outsourced system (Main Event) Review Source Theresa M. National Program Manager Consumer Goods Used the software for: 2+ years ### "MainEvent Usage" August 13, 2026 3.0 Overall, it is good. Customer service is responsive. Once you know how to manipulate the data, it is easy to use as well. Pros The visual update on the main page. It is easy to log in and see where we are at for the month or year pending the need. Cons The length of time it often takes to resolve issues. I feel like sometimes things are resolved quickly and then others it takes weeks to get a situation resolved. Review Source MR Melissa R. Account Manager Computer Software Used the software for: 1-2 years ### "Great Team to Work With" August 10, 2026 5.0 Overall it has been a great experience and a lovely team to work with. From the very start they have been welcoming, helpful and kind which has made the transition to a new tool much easier. Pros We are currently using MainEvent. My favorite thing about MainEvent is the staff. If I have a question or a concern their staff is always quick to help out. As we moved from an internal system to MainEvent this was very helpful. Cons They are still missing a few key features that would optimize it even more for our team, but with that said they are always open to feedback and have made many enhancements based on our feedback already. Switched from [Vision Helpdesk](https://www.capterra.com/p/102230/Vision-Helpdesk/) Great question - I wasn't on board for the actual decision making so I am not informed enough to answer. We were using an internal product that was not populating above for me to choose from - wasn't specifically the Vision Help desk. Review Source NB Nikki B. Account Director Marketing and Advertising Used the software for: 6-12 months ### "MainEvent Rocks!" February 6, 2026 5.0 Working in experiential, deadlines shift quickly and changes require fast attention. I appreciate the MainEvent team working closely with us through any initial glitches, offering real time support as needed and our scheduled weekly check in's, especially during our launch. I recommend this platform to my colleagues for their upcoming projects for the value, ease of use and effective reporting. Pros MainEvent has been integral in our client data reporting with providing user friendly solutions, advancing technology and a trusted team. I appreciate their ongoing support throughout our partnership and the multitude of ways in how we can customize our dashboard and pull specific reporting. Cons Communication between team members during the launch of our product. We did have to re-explain all efforts each time we had a new contact. When I communicated this to our main POC, these issues were quickly addressed. Alternatives considered [Google Docs](https://www.capterra.com/p/160756/Google-Docs/) Reason for choosing MainEvent The customer service, customizable reporting and precise analytics Review Source DM Dante M. EVP Operations Marketing and Advertising Used the software for: 2+ years ### "A trusted partner with high-level customer service and customization" May 2, 2025 5.0 MainEvent has consistently delivered exceptional customer service for the 10+ years we have worked together. They have proven to be a trusted partner, always making themselves available and willing to customize their product to meet our unique needs or those of our clients. \[sensitive content hidden\] and his team are constantly innovating and updating their offerings to stay ahead of their competitors. They're dedicated to collaborating as partners and are committed to the success of our company. Pros MainEvent has provided us with a one-stop shop for high-level, customizable event tracking and data measurement for over 10 years. Cons The only area I'd suggest for improvement is the modernization of their calendar and graphical displays. While functional, the visuals could be more polished and contemporary to better match the high standard of the overall platform and service. Alternatives considered [Pinata](https://www.capterra.com/p/10002183/Pinata/) Reason for choosing MainEvent It came back to the relationship and ability to customize. Review Source AB Allison B. Account Director Marketing and Advertising Used the software for: 2+ years ### "College + BET Platform for ABI reveiw" August 10, 2026 4.0 Overall, my experience with the system has been very positive. It's the first platform I think of and would recommend to clients over others I've used throughout my career. The functionality is strong, especially from a desktop perspective, and it provides the flexibility we need for program management, reporting, budgeting, and event execution. While there are a few areas that could be improved, the platform is reliable, user-friendly, and continues to meet the needs of both our team and our clients. Pros The ability, as a customer, to access and customize the backend of the system is extremely valuable for our program needs. Being able to adjust reports, modify columns, update data point names, and tailor reporting gives us a level of flexibility that many platforms don't offer. The overall usability is another major strength. The platform is intuitive, easy to navigate, and clear to understand. It also functions well on mobile devices, which is critical for a college-student-based program where phones are the primary tool for event documentation and reporting. The system also offers a number of valuable features, including geotagging capabilities, spend tracking, and embedded formulas that help calculate and monitor expenses. These tools have proven essential for both our team and our clients. That said, one of the biggest strengths of Main Event goes beyond the platform itself and is the level of support provided by Kat. She is incredibly responsive to system glitches, data concerns, and general questions, and always provides clear guidance on how to resolve issues. She's consistently willing to jump on a call or provide one-on-one training, which has helped our team better understand the system and maximize its capabilities. Cons Some areas where the system could improve are around accessibility, user protections, and operational efficiency. While the platform is accessible through a mobile browser, it does not currently have a dedicated mobile app. For a program where many users are completing tasks from their phones, this can create usability challenges and occasional glitches. Our team often has to spend time helping employees navigate the mobile experience and adjust their views to access the information they need. Additionally, there are a few support tickets that have been open for extended periods. Faster resolution times on outstanding issues would help improve day-to-day efficiencies and reduce workarounds for clients. One enhancement that may seem minor but would have a significant impact on our programs and client reporting is the ability to download photos using a customized naming convention. This is currently not a capability within the system and creates additional manual work when preparing deliverables. Another area for improvement is reducing the risk of user error. While the platform is generally user-friendly, it is also relatively easy for users to accidentally edit or delete important information that cannot always be recovered. Adding more safeguards, confirmation prompts, or warning messages before critical changes are made would help prevent the loss of valuable data. Lastly, report building can be a complex process, especially for new users. Having an in-platform guide, walkthrough, or interactive help feature that assists users in building reports, selecting the appropriate fields, and understanding reporting functionality would make the tool more approachable and help ensure reports are set up correctly from the start Review Source Maggie H. Founder and Lead Visionary Events Services Used the software for: 2+ years ### "Long-Time Customer with Amazing Experiences!" May 2, 2026 5.0 Pros We have been with MainEvent for quite a long time and from the very beginning we received amazing customer service. I can actually talk to live customer service agents instead of dealing with the frustration of AI managed chats. The platform offers amazing value for the money and has an extraordinary ease of use. We are currently working to enhance the number of offerings they provide into our system and are very excited about our future partnership with MainEvent! Cons I really can't think of any cons to mention at this point. Anytime we have had an issue, their support team has resolved it immediately. Review Source LF Lilliana F. Director of Field Marketing Consumer Goods Used the software for: 1-2 years ### "One system to rule them all... But with room for improvements :)" August 10, 2026 4.0 Overall, it's a solid reporting and scheduling system. I've tried others in the past (Pop Booking, Piñata), and Network Ninja is the most all-inclusive. The customer support is what makes it a more premium experience. I like that we can quickly pull data and analyze how our events are performing without having to download a ton of reports. Pros The customer support is top-notch. We are lucky to have a responsive, personable, and knowledgable account manager which makes trouble shooting easy and eases and frustrations. I also like that it's a pretty all-inclusive system. Cons The glitches and user flow are the only pain points. I don't fully use the system to its maximum capabilities, partially because I don't have the time to read the articles on how to use all its features. Sometimes the system times out, or glitches, or it can change views on our end which makes us have to sign out then sign back in. Review Source KL Karyn L. Field Marketing Manager Consumer Goods Used the software for: Less than 6 months ### "User-friendly once you know what you are doing" August 19, 2026 4.0 The sytem overall toggling beteween tabs is pretty quick as well as report downloads. A FAQ print out of common questions may be helpful to create and go through with clients to mitigate back and forth email. Pros I like the simplistic look of the software and easibility. The views are not overcomplicated or overwhelming. The system is approachable and user friendly. Cons It does take trial and error to make sure you are pulling the right data. While the interface and dashboards are user-friendly, there are certain features that seem hidden. Review Source AC Amber C. Sr Director Enterprise Application Support Marketing and Advertising Used the software for: 2+ years ### "MainEvent Review" July 6, 2023 5.0 Pros The ease of use of MainEvent and being able to integrate it to our systems has been massive upgrade to our systems over the years. Working with the MainEvent development team has been a wonderful experience and they are always at the ready to lend a hand whenever needed. Cons Any requirement we have had, we've been able to work through with the MainEvent team. Review Source Response from Network Ninja July 10, 2023 Amber, Thank you for your time and feedback! We are happy to hear that our system has been a "massive upgrade" and that the team is always "ready to lead a hand"! We look forward to continuing to work together! MB Megan B. Senior Project Manager Marketing and Advertising Used the software for: 2+ years ### "Comprehensive Software" November 17, 2023 5.0 Pros The customer service is next level with Main Event. \[sensitive content hidden\] and team do an amazing job at training and walking clients through how the software works. The software itself is a one-stop shop for event management with schedule management, event recaps, media and document libraries. Cons The back-end of the system from an administrative standpoint can be a bit confusing when you don't know what you're looking at. Review Source Response from Network Ninja December 12, 2023 We feel so fortunate to work with your incredible team, Megan!. Great point on the Admin section being confusing and involved without proper instruction. Please know we offer monthly tutorials and also there is in-depth help materials on all admin sections. SS Shelley S. EVP, Business Development Marketing and Advertising Used the software for: 2+ years ### "Overall Great Product" January 5, 2023 5.0 Pros This product has worked so well for us over the years. The team was able to customize our sites to ensure our clients had everything they needed. Cons I wish there was an easier way for us to transfer over to the newer system, if you've been a long time customer without needed to rebuild everything. Review Source Response from Network Ninja January 9, 2023 Thank you Shelley, for your time and feedback! We are excited to continue collaborating and improving our systems! TO Taylor O. Associate Producer Events Services Used the software for: Less than 6 months ### "Great Customer Support" January 10, 2024 4.0 My experience was great. Even if we had challenges, the support team was right there to help us work through it. Pros The customer support and team has been amazing! Cons When making edits to events, some of the changes did not push through to the staff. They did not get the updated times for the event and did not work the correct shift. Review Source Response from Network Ninja February 8, 2024 We feel so fortunate to work with your incredible team, Taylor! Great point on the Admin section being confusing and involved without proper instruction. Please know we offer monthly tutorials and also there is in-depth help materials on all Admin sections. CL Callin L. Manager Telecommunications Used the software for: 1-2 years ### "Good solution " March 10, 2023 4.0 Pros One Centralized system for event calendar, results, reporting and inventory management Cons The exporting reports are very tedious. Nothing is super clean from like a viewing standpoint. Would be great to integrate with our brand so we could share views with leadership Reason for choosing MainEvent Inventory and governance solutions Review Source CB Courtney B. Account Manager Marketing and Advertising Used the software for: 6-12 months ### "Chart Topper!" August 2, 2024 5.0 Pros MainEvent is so customizable to suit every client and project. Cons I would love to be able customize the colors and background to match each unique brand identity. Review Source Response from Network Ninja August 29, 2024 Thank you, Courtney! It's great to hear MainEvent has been customized for your clients' precise needs. We've added your color/background customization idea to our internal wishlist. MT Molle T. Sr. Brand Manager Consumer Goods Used the software for: 2+ years ### "MainEvent / Network Ninja is a Top Tier System " May 6, 2026 5.0 The team at MainEvent are incredible and the Network Ninja system is top tier. Would highly highly recommend this program to anyone in the events space who needs to manage multiple calendars and requests. Pros MainEvent is an incredible streamlined platform that helps efficiently manage all of our 10K+ request and 1,200 executed events across various teams and users. Cons Nothing major - we truly love the site and benefit greatly from it. If anything, it would be awesome if we could have a map view that shows various routes by team and be able to visually see how events are mapping from week to week. Review Source CA Cori A. National Director Marketing and Advertising Used the software for: 2+ years ### "Highly customizable client tool" July 14, 2025 5.0 This app has completely transformed the way our field marketing team operates. From real-time check-ins to streamlined reporting, it's made our daily workflow faster, easier, and more accurate. The user interface is intuitive and clean, making it easy for even new team members to get up to speed quickly. What I love most is the ability to track campaign performance on the go. Whether it's uploading photos from activations, managing event schedules, or collecting customer feedback in real time, everything is in one place — no more juggling spreadsheets or chasing down reports. The GPS and time-stamp features give us transparency and accountability without micromanaging, and the data export options make end-of-week reporting a breeze. Plus, the customer support team is incredibly responsive and helpful whenever we have questions. If you're managing teams in the field and need a reliable, all-in-one solution, this app is a must-have. It's helped us improve efficiency, accuracy, and team communication across the board. Pros An amazing tool to aggregate lifetime data for clients. Maximizes client potential by creating a space where they can see all data across different brands and channels. Cons Occasional bugs, nothing too big from my experience and when there was an issue, the developer team was/is highly responsive Review Source SR Stephanie R. Market Manager Events Services Used the software for: 1-2 years ### "Main Event Review" February 20, 2026 4.0 Overall, it works very well and I am able to get the data I need and keep track of everything very easily which I appreciate a lot Pros I enjoy the event management side of MainEvent and how I can easily find my events, my staff, and go through payroll/photos easily to recap my event. Cons I think there are definitely bugs and issues when it comes to sideways photos and not being able to book staff in working more than one event a day without getting an error, it can be a bit frustrating to go back and fix things. Review Source KF Kelsey F. Project Manager Marketing and Advertising Used the software for: 2+ years ### "Main Event has become our go-to Tour Resource Center" February 10, 2025 5.0 It's been a pleasure to work with MainEvent. \[sensitive content hidden\] have been so helpful, friendly, and collaborative through the whole process. Our program always feel like a priority and never an afterthought. The site itself has been integral for our team to track events, details, tour metrics, and store historical data which is so important in our industry where accounts teams change every few years. Pros It's very user friendly for the Admin user once you learn the site. There are so many features and it's so customizable. I love that we have the ability to reset user passwords, create accounts, assign tours, etc. Cons Our users struggle to understand how to use the site despite step-by-step training sessions and cheat-sheets from our team. Review Source JJ JC J. Account and Operations Manager Marketing and Advertising Used the software for: 2+ years ### "Outstanding Solution for Event Management" October 29, 2024 5.0 Main Event is a user-friendly interface, tracking events and scheduling BAs becomes an efficient and enjoyable process. The robust reporting features offer valuable insights that empower teams to make informed decisions. While we’ve faced minor software bugs and reporting inconsistencies, the responsive support team consistently works to resolve issues swiftly. Their dedication to enhancing the platform ensures a reliable experience. Overall, Main Event is an exciting solution for organizations looking to streamline their event planning and execution, making it a highly recommended choice in the industry. Pros Main Event by Network Ninja is an outstanding solution for event management. Its intuitive interface makes tracking events a breeze, allowing our team to stay organized and efficient. The reporting and recapping capabilities are robust, providing valuable insights that help us refine our processes and measure success. Overall, Main Event has significantly enhanced our experience, and I highly recommend it to any organization looking to streamline their event management workflow. Cons While Main Event has many strengths, we've encountered some challenges with software bugs and occasional disconnections in reports. These issues can disrupt workflow and lead to frustration during our busy activation months. However, what stands out is the responsiveness of the support team. They are always available to address concerns and work diligently to provide solutions. Their commitment to continuous improvement gives us confidence that these issues will be resolved over time. Overall, while there are areas for enhancement, the support team’s dedication makes it a valuable tool for event management. Review Source Response from Network Ninja December 3, 2024 Thanks very much for the review, JC! We'll continue to refine your application to match your changing needs. DS Dorothy S. Sr. Wienermobile Coordinator Consumer Goods Used the software for: 2+ years ### "Wienermobile Program Review" September 20, 2023 5.0 I included a lot about my experience in what I liked above, but I will say that while our program has been going for 36 years, I think it's at its peak efficiency because of Network Ninja. I am a huge fan of the program, and I love working with \[sensitive content hidden\] . She is so responsive and helpful. Our company has occasionally mentioned that we should have the scheduling process fall under our "company websites", and I will fight that always because no one in our company could be as efficient and helpful as \[sensitive content hidden\] . She is the best! Pros I love everything about Network Ninja. Its easy to use, when I need help I get it quickly, and it keeps the many details in my life organized in one place. Planning 1,400 events a year by yourself is difficult if you don't have the programming to help keep all the details clear and organized. This program allows my events contacts to input their information, which gives them accountability to the details they told me. It then allows me to be able to approve and edit those requests quickly and efficiently. Then I can assign a team. If I've already assigned a team to a different event, it will let me know that, so I don't double book or get confused. It catches me making mistakes, which in turn makes our event contacts and customers happy. I wouldn't be able to do my job without Network Ninja. Cons I do struggle a bit to learn how to pull certain data that I need, but whenever I do, \[sensitive content hidden\] is right there to either pull that data for me or teach me how to. She gets back to me in an instant and always solves the problem or my concern. Because of her, I truly do not have many quams with Network Ninja. If I did, she would get them fixed for me! Review Source Response from Network Ninja September 21, 2023 Hi Dorothy, Thank you so much for your feedback! Its great awesome to hear that you have been able to reach "peak efficiency" with MainEvent, and we look forward to continuing to work together! CF Chris F. SVP Operations Marketing and Advertising Used the software for: 2+ years ### "Look no further" July 18, 2023 5.0 First class service at a low cost price and best in class performance and team to work with Pros Not only is the tool best in class but the team you will be working with is even better. Their ability to know your needs and deliver solutions in a quick inexpensive and thoughtful way is what makes them stand out from the competition. Cons Tough to answer as they react to any concerns immediately and resolve quickly which isn't required often. Review Source Response from Network Ninja July 25, 2023 Hi Chris, Thank you for your time and feedback! I am glad that you have found our team of expertise helpful, as well as the platform itself! We look forward to continuing to work together! KH Kristen H. Chief of staff Marketing and Advertising Used the software for: 2+ years ### "Industry Gold Standard for Event Software" January 9, 2024 5.0 We have been customers of Main Event for over a decade, and they have been integral in growing our company's experiential event offering to our clients. They have worked with us to customize very intricate features and processes that allowed us to better serve our customers and our internal personnel. Their team of experienced developers understands this event/sales industry and can help build the platform to meet all your needs. Pros Main Event provides a seamless experience for scheduling and managing events across a wide variety of industries, clients and event types. They have been doing this for decades, and have a robust set of customizable features and functionality to suit customers of all sizes. They are open to our suggestions for product features and enhancements, and regularly release new updates. With this platform you can easily simplify your event management process, capture in-depth statistics, communicate with your event staff, and maximize your event experiences. Cons You will need to have a separate payroll processing site, as they do not include a payment feature at this time. While that works for my company, as we have a third party vendor we prefer to use and can easily export a payment file from Main Event to share with our payroll vendor, I understand some companies are looking for that key feature to be included in their event software. Review Source Response from Network Ninja February 8, 2024 Thank you Kristen! Always appreciate your feedback and attention to detail in making our systems and processes better because of your efforts. PS Paige S. Founder Marketing and Advertising Used the software for: 2+ years ### "Your one-stop shop for event management!" October 16, 2023 5.0 We have been working with MainEvent for over 10 years. I've seen many other sites come and go, and they can't seem to come close to what MainEvent has. You have truly thought of everything! Pros I love how easy the site is to use, but more importantly how it contains everything we need to manage our events from start to finish. Cons Sometimes the portal glitches and doesn't send our events out. It usually requires getting a developer involved, but our issues are usually resolved within 24 hours. Review Source Response from Network Ninja December 12, 2023 Thank you so much for the review, Paige, we appreciate the feedback. One improvement based on your feedback is a recent revamp of our notification system. Please find our recent header/footer email improvements from our release notes here: https://help-me.networkninja.com/docs/release-notes ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.