# MainEvent Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is MainEvent the right Field Sales solution for you? Explore 39 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/250046/MainEvent/reviews --- MainEvent 4.7 (39) [View alternatives](https://www.capterra.com/p/250046/MainEvent/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of MainEvent Ease of use 4.6 Customer Service 4.9 ## Pros and Cons in Reviews CA Cori A National DirectorMarketing and Advertising, 11 - 50 employeesUsed the software for: More than 2 years. “The GPS and time-stamp features give us transparency and accountability without micromanaging, and the data export options make end-of-week reporting a breeze. Plus, the customer support team is incredibly responsive and helpful whenever we have questions. If you're managing teams in the field and need a reliable, all-in-one solution, this app is a must-have.“ July 14, 2025 JJ JC J Account and Operations ManagerMarketing and Advertising, 501 - 1,000 employeesUsed the software for: More than 2 years. “The robust reporting features offer valuable insights that empower teams to make informed decisions. While we’ve faced minor software bugs and reporting inconsistencies, the responsive support team consistently works to resolve issues swiftly.“ October 29, 2024 JJ JC J Account and Operations ManagerMarketing and Advertising, 501 - 1,000 employeesUsed the software for: More than 2 years. “Its intuitive interface makes tracking events a breeze, allowing our team to stay organized and efficient.“ October 29, 2024 MB Megan B Senior Project ManagerMarketing and Advertising, 51 - 200 employeesUsed the software for: More than 2 years. “sensitive content hidden\] and team do an amazing job at training and walking clients through how the software works. “ November 17, 2023 ## Showing most helpful reviews Showing 1-25 of 38 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Justin T. Director of Account Services, Partner Marketing and Advertising Used the software for: 2+ years ### "Gold Standard for Event Management Software" July 10, 2024 5.0 Highly satisfied. Great customer service team and product. Pros Customizable, great customer service and a development team who knows the ins/outs of the event industry. Cons No cons. Our teams have been using MainEvent for 12 years and its the best in our business. Reason for choosing MainEvent Function, Adoption and Cost Review Source Response from Network Ninja August 29, 2024 Thank you for the review, Justin! It's been a pleasure supporting you and your team for the past 12 years. NB Nikki B. Account Director Marketing and Advertising Used the software for: 6-12 months ### "MainEvent Rocks!" February 6, 2026 5.0 Working in experiential, deadlines shift quickly and changes require fast attention. I appreciate the MainEvent team working closely with us through any initial glitches, offering real time support as needed and our scheduled weekly check in's, especially during our launch. I recommend this platform to my colleagues for their upcoming projects for the value, ease of use and effective reporting. Pros MainEvent has been integral in our client data reporting with providing user friendly solutions, advancing technology and a trusted team. I appreciate their ongoing support throughout our partnership and the multitude of ways in how we can customize our dashboard and pull specific reporting. Cons Communication between team members during the launch of our product. We did have to re-explain all efforts each time we had a new contact. When I communicated this to our main POC, these issues were quickly addressed. Alternatives considered [Google Docs](https://www.capterra.com/p/160756/Google-Docs/) Reason for choosing MainEvent The customer service, customizable reporting and precise analytics Review Source MW Megan W. Account Director Marketing and Advertising Used the software for: 2+ years ### "Event Program Review" January 24, 2024 3.0 Pros The platform is a great tool to capture event data and analytics to properly report back KPI's and event information back to our clients. Having the tools and options to customize dashboards based on each clients specific needs is great! Cons \[sensitive content hidden\] offer great support and management of the platform. I have worked with other account managers and unfortunately, they do no seem to have the same expertise as \[sensitive content hidden\] on the platform. The Geo tracking would be a great feature, but I do not feel like it works properly (if it works at all). The fact that we cannot access the portal through a cell phone app holds our team back from completing recaps acccuatley and instantaneity. Switched from [Brand24](https://www.capterra.com/p/149054/Brand24/) Brandscopic is not available in the above drop down so I selected Brand24 Review Source Response from Network Ninja February 8, 2024 Thank you so much for the review, Megan, we appreciate the feedback. Your account manager will be in touch to address your issues with the geo tracking and mobile functionality. DM Dante M. EVP Operations Marketing and Advertising Used the software for: 2+ years ### "A trusted partner with high-level customer service and customization" May 2, 2025 5.0 MainEvent has consistently delivered exceptional customer service for the 10+ years we have worked together. They have proven to be a trusted partner, always making themselves available and willing to customize their product to meet our unique needs or those of our clients. \[sensitive content hidden\] and his team are constantly innovating and updating their offerings to stay ahead of their competitors. They're dedicated to collaborating as partners and are committed to the success of our company. Pros MainEvent has provided us with a one-stop shop for high-level, customizable event tracking and data measurement for over 10 years. Cons The only area I'd suggest for improvement is the modernization of their calendar and graphical displays. While functional, the visuals could be more polished and contemporary to better match the high standard of the overall platform and service. Alternatives considered [Pinata](https://www.capterra.com/p/10002183/Pinata/) Reason for choosing MainEvent It came back to the relationship and ability to customize. Review Source PP PERLA P. Owner Events Services Used the software for: Less than 6 months ### "Creating Efficiency and Peace of Mind" May 2, 2024 5.0 We launched MainEvent to our field staff on 4/1, since then we have already seen the weight lifted off our small team with automations, ease of use and overall visibility all in one platform. Our experience has been nothing but positive, we know we made the right choice in moving forward with MainEvent. Pros Our team has become more efficient with the implementation of MainEvent. We are able to create alert triggers that go out automatically, saving our team countless hours of sending individual emails or texts to staff reminding them of upcoming events. This is now a thing of the past, we set the trigger alert and it goes out seamlessly to all assigned staff. Cons While there are features that we would still like to see that could create even more efficiencies the Cons quickly turn into Pros because of the PROS who work at MainEvent. The moment we have a hiccup they are ready to assist in fixing it, walking us through how to fix it, or giving us alternative ideas on how we can get the same results while their team works on a more permanent solve/customization for our needs. Alternatives considered [Outfield](https://www.capterra.com/p/136606/Outfield/)[Pinata](https://www.capterra.com/p/10002183/Pinata/) Reason for choosing MainEvent The real time GPS Checkin/Out and photo uploads. Aside from the lovely team behind MainEvent, this was the one piece that was crucial in our decision that none of the other products could provide us. Review Source Response from Network Ninja May 10, 2024 We are grateful to work with you, Perla! Your team is amazing, and we looking forward to supporting your continued growth. KP Katie P. Operations Supervisor Wine and Spirits Used the software for: 6-12 months ### "We love Network Ninja!" March 15, 2024 5.0 Working with NN is the epitome of a solid partnership. They are committed to delivering the highest quality product and even more committed to fixing anything if it breaks. They took the time to truly learn and understand our business to ensure the system was optimized for us. Pros The easability of using the site and the people from NN that we get to work with. Cons Limited to some functionality not being customizable Alternatives considered [Natural Insight](https://www.capterra.com/p/109528/Natural-Insight/) Reason for choosing MainEvent Customizable and ease of using the system Switched from [Promomash](https://www.capterra.com/p/210477/Promomash/) BookedOut was not an option so I selected our temporary product that we used before our NN was up and running. BookedOut was never able to deliver on all of the functionality we needed to operate the business. Review Source Response from Network Ninja May 10, 2024 Katie, this has definitely been a solid partnership from our perspective as well. Thank you for working with us and teaching the nuances of your operations, so we can build the best possible solution for you. Your efforts go a long way. CA Cori A. National Director Marketing and Advertising Used the software for: 2+ years ### "Highly customizable client tool" July 14, 2025 5.0 This app has completely transformed the way our field marketing team operates. From real-time check-ins to streamlined reporting, it's made our daily workflow faster, easier, and more accurate. The user interface is intuitive and clean, making it easy for even new team members to get up to speed quickly. What I love most is the ability to track campaign performance on the go. Whether it's uploading photos from activations, managing event schedules, or collecting customer feedback in real time, everything is in one place — no more juggling spreadsheets or chasing down reports. The GPS and time-stamp features give us transparency and accountability without micromanaging, and the data export options make end-of-week reporting a breeze. Plus, the customer support team is incredibly responsive and helpful whenever we have questions. If you're managing teams in the field and need a reliable, all-in-one solution, this app is a must-have. It's helped us improve efficiency, accuracy, and team communication across the board. Pros An amazing tool to aggregate lifetime data for clients. Maximizes client potential by creating a space where they can see all data across different brands and channels. Cons Occasional bugs, nothing too big from my experience and when there was an issue, the developer team was/is highly responsive Review Source SR Stephanie R. Market Manager Events Services Used the software for: 1-2 years ### "Main Event Review" February 20, 2026 4.0 Overall, it works very well and I am able to get the data I need and keep track of everything very easily which I appreciate a lot Pros I enjoy the event management side of MainEvent and how I can easily find my events, my staff, and go through payroll/photos easily to recap my event. Cons I think there are definitely bugs and issues when it comes to sideways photos and not being able to book staff in working more than one event a day without getting an error, it can be a bit frustrating to go back and fix things. Review Source KF Kelsey F. Project Manager Marketing and Advertising Used the software for: 2+ years ### "Main Event has become our go-to Tour Resource Center" February 10, 2025 5.0 It's been a pleasure to work with MainEvent. \[sensitive content hidden\] have been so helpful, friendly, and collaborative through the whole process. Our program always feel like a priority and never an afterthought. The site itself has been integral for our team to track events, details, tour metrics, and store historical data which is so important in our industry where accounts teams change every few years. Pros It's very user friendly for the Admin user once you learn the site. There are so many features and it's so customizable. I love that we have the ability to reset user passwords, create accounts, assign tours, etc. Cons Our users struggle to understand how to use the site despite step-by-step training sessions and cheat-sheets from our team. Review Source JJ JC J. Account and Operations Manager Marketing and Advertising Used the software for: 2+ years ### "Outstanding Solution for Event Management" October 29, 2024 5.0 Main Event is a user-friendly interface, tracking events and scheduling BAs becomes an efficient and enjoyable process. The robust reporting features offer valuable insights that empower teams to make informed decisions. While we’ve faced minor software bugs and reporting inconsistencies, the responsive support team consistently works to resolve issues swiftly. Their dedication to enhancing the platform ensures a reliable experience. Overall, Main Event is an exciting solution for organizations looking to streamline their event planning and execution, making it a highly recommended choice in the industry. Pros Main Event by Network Ninja is an outstanding solution for event management. Its intuitive interface makes tracking events a breeze, allowing our team to stay organized and efficient. The reporting and recapping capabilities are robust, providing valuable insights that help us refine our processes and measure success. Overall, Main Event has significantly enhanced our experience, and I highly recommend it to any organization looking to streamline their event management workflow. Cons While Main Event has many strengths, we've encountered some challenges with software bugs and occasional disconnections in reports. These issues can disrupt workflow and lead to frustration during our busy activation months. However, what stands out is the responsiveness of the support team. They are always available to address concerns and work diligently to provide solutions. Their commitment to continuous improvement gives us confidence that these issues will be resolved over time. Overall, while there are areas for enhancement, the support team’s dedication makes it a valuable tool for event management. Review Source Response from Network Ninja December 3, 2024 Thanks very much for the review, JC! We'll continue to refine your application to match your changing needs. SS Shelley S. EVP, Business Development Marketing and Advertising Used the software for: 2+ years ### "Overall Great Product" January 5, 2023 5.0 Pros This product has worked so well for us over the years. The team was able to customize our sites to ensure our clients had everything they needed. Cons I wish there was an easier way for us to transfer over to the newer system, if you've been a long time customer without needed to rebuild everything. Review Source Response from Network Ninja January 9, 2023 Thank you Shelley, for your time and feedback! We are excited to continue collaborating and improving our systems! TO Taylor O. Associate Producer Events Services Used the software for: Less than 6 months ### "Great Customer Support" January 10, 2024 4.0 My experience was great. Even if we had challenges, the support team was right there to help us work through it. Pros The customer support and team has been amazing! Cons When making edits to events, some of the changes did not push through to the staff. They did not get the updated times for the event and did not work the correct shift. Review Source Response from Network Ninja February 8, 2024 We feel so fortunate to work with your incredible team, Taylor! Great point on the Admin section being confusing and involved without proper instruction. Please know we offer monthly tutorials and also there is in-depth help materials on all Admin sections. CL Callin L. Manager Telecommunications Used the software for: 1-2 years ### "Good solution " March 10, 2023 4.0 Pros One Centralized system for event calendar, results, reporting and inventory management Cons The exporting reports are very tedious. Nothing is super clean from like a viewing standpoint. Would be great to integrate with our brand so we could share views with leadership Reason for choosing MainEvent Inventory and governance solutions Review Source IJ Isabel J. Account Manager Marketing and Advertising Used the software for: 1-2 years ### "Amazing customer service " August 1, 2024 5.0 It is always amazing and easy to work with, the team always helps our team with any issues and questions that we have. Pros They are super helpful and always help us make our clients happy with the dashboard Cons I do not have anything bad to say about Main Event Review Source Response from Network Ninja August 29, 2024 Thank you, Isabel! We pride ourselves on a high level of customer service, so we're happy to hear your organization feels well supported. CB Courtney B. Account Manager Marketing and Advertising Used the software for: 6-12 months ### "Chart Topper!" August 2, 2024 5.0 Pros MainEvent is so customizable to suit every client and project. Cons I would love to be able customize the colors and background to match each unique brand identity. Review Source Response from Network Ninja August 29, 2024 Thank you, Courtney! It's great to hear MainEvent has been customized for your clients' precise needs. We've added your color/background customization idea to our internal wishlist. AF Alissa F. Account Manager Marketing and Advertising Used the software for: 6-12 months ### "The Best Dashboard for Event Reporting" August 1, 2024 5.0 Pros The dashboard is the best part! Our clients love to see it. Cons It can be difficult to navigate at first. Review Source Response from Network Ninja August 29, 2024 Alissa, We appreciate the review, and are pleased that your Dashboards are wowing your clients. If you need more support in navigating the app, please check out the Help widget in your application or the visit the Help Center, which has hundreds of how-to articles and videos. DS Dorothy S. Sr. Wienermobile Coordinator Consumer Goods Used the software for: 2+ years ### "Wienermobile Program Review" September 20, 2023 5.0 I included a lot about my experience in what I liked above, but I will say that while our program has been going for 36 years, I think it's at its peak efficiency because of Network Ninja. I am a huge fan of the program, and I love working with \[sensitive content hidden\] . She is so responsive and helpful. Our company has occasionally mentioned that we should have the scheduling process fall under our "company websites", and I will fight that always because no one in our company could be as efficient and helpful as \[sensitive content hidden\] . She is the best! Pros I love everything about Network Ninja. Its easy to use, when I need help I get it quickly, and it keeps the many details in my life organized in one place. Planning 1,400 events a year by yourself is difficult if you don't have the programming to help keep all the details clear and organized. This program allows my events contacts to input their information, which gives them accountability to the details they told me. It then allows me to be able to approve and edit those requests quickly and efficiently. Then I can assign a team. If I've already assigned a team to a different event, it will let me know that, so I don't double book or get confused. It catches me making mistakes, which in turn makes our event contacts and customers happy. I wouldn't be able to do my job without Network Ninja. Cons I do struggle a bit to learn how to pull certain data that I need, but whenever I do, \[sensitive content hidden\] is right there to either pull that data for me or teach me how to. She gets back to me in an instant and always solves the problem or my concern. Because of her, I truly do not have many quams with Network Ninja. If I did, she would get them fixed for me! Review Source Response from Network Ninja September 21, 2023 Hi Dorothy, Thank you so much for your feedback! Its great awesome to hear that you have been able to reach "peak efficiency" with MainEvent, and we look forward to continuing to work together! CF Chris F. SVP Operations Marketing and Advertising Used the software for: 2+ years ### "Look no further" July 18, 2023 5.0 First class service at a low cost price and best in class performance and team to work with Pros Not only is the tool best in class but the team you will be working with is even better. Their ability to know your needs and deliver solutions in a quick inexpensive and thoughtful way is what makes them stand out from the competition. Cons Tough to answer as they react to any concerns immediately and resolve quickly which isn't required often. Review Source Response from Network Ninja July 25, 2023 Hi Chris, Thank you for your time and feedback! I am glad that you have found our team of expertise helpful, as well as the platform itself! We look forward to continuing to work together! KH Kristen H. Chief of staff Marketing and Advertising Used the software for: 2+ years ### "Industry Gold Standard for Event Software" January 9, 2024 5.0 We have been customers of Main Event for over a decade, and they have been integral in growing our company's experiential event offering to our clients. They have worked with us to customize very intricate features and processes that allowed us to better serve our customers and our internal personnel. Their team of experienced developers understands this event/sales industry and can help build the platform to meet all your needs. Pros Main Event provides a seamless experience for scheduling and managing events across a wide variety of industries, clients and event types. They have been doing this for decades, and have a robust set of customizable features and functionality to suit customers of all sizes. They are open to our suggestions for product features and enhancements, and regularly release new updates. With this platform you can easily simplify your event management process, capture in-depth statistics, communicate with your event staff, and maximize your event experiences. Cons You will need to have a separate payroll processing site, as they do not include a payment feature at this time. While that works for my company, as we have a third party vendor we prefer to use and can easily export a payment file from Main Event to share with our payroll vendor, I understand some companies are looking for that key feature to be included in their event software. Review Source Response from Network Ninja February 8, 2024 Thank you Kristen! Always appreciate your feedback and attention to detail in making our systems and processes better because of your efforts. PS Paige S. Founder Marketing and Advertising Used the software for: 2+ years ### "Your one-stop shop for event management!" October 16, 2023 5.0 We have been working with MainEvent for over 10 years. I've seen many other sites come and go, and they can't seem to come close to what MainEvent has. You have truly thought of everything! Pros I love how easy the site is to use, but more importantly how it contains everything we need to manage our events from start to finish. Cons Sometimes the portal glitches and doesn't send our events out. It usually requires getting a developer involved, but our issues are usually resolved within 24 hours. Review Source Response from Network Ninja December 12, 2023 Thank you so much for the review, Paige, we appreciate the feedback. One improvement based on your feedback is a recent revamp of our notification system. Please find our recent header/footer email improvements from our release notes here: https://help-me.networkninja.com/docs/release-notes CM Christy M. Enterprise Application Support Marketing and Advertising Used the software for: 2+ years ### "MainEvent is Amazing!!! " June 27, 2023 5.0 MainEvent is amazing system and does everything that our business needs to provide results to our clients. Huge shout out to the MainEvent support team for making sure any issues are resolved in a very timely fashion so it doesn't interrupt our day to day business activities or impact any reports to our clients. Pros I love the user friendly use of the system and how great it looks! The support team is always responsive and great to work with. Cons I would have to say the only con from my experience would be the Time Zone issues, which have been a challenge but the support team is great and able to resolve the issues super fast Review Source Response from Network Ninja July 10, 2023 Christy, Thank you for taking the time to provide feedback! We're glad that you find MainEvent user-friendly and visually appealing. Our team has put a lot of effort into creating an intuitive interface that enhances your experience! We understand that time zone issues can be a challenge, but we're delighted to hear that our support team has been responsive and able to resolve any issues promptly. We prioritize minimizing any disruptions to your day-to-day business activities and ensuring accurate reports for your clients. GW Grayson W. Coordinator, Experiental Marketing and Advertising Used the software for: 6-12 months ### "Main Event review - Charbroil Smoker Tour '22" January 5, 2023 5.0 With MainEvent, my company was able to provide transparency and accountability of every activation and outcome. The dashboards and calendar allow clients access to the tour at anytime and kept my team aware of any significant hiccups while our team was on the road. Pros There were a lot of moving parts and it was very important to be able to keep track of things in real-time, which is where MainEvent’s recaps really stood out. Taking grills on the road for 10 weeks, and grilling with them for six hours a day comes with various hardships, and the tour managers had a lot of questions come up. As the need for data and analysis for clients grew, MainEvent helped me pull together statistics for CharBroil to show the success of the tour. One of the main things CharBroil wanted us to hit on was measurements (lead capture) and we were able to do this through the data collected via MainEvent’s recapping feature. The client could see the progression of the tour including: impressions, sales, samples distributed, and key learnings - which were captured via comment fields. Cons This was my first time using a product like this one for an event that I was responsible for managing. So, as far as I know there were not any least likable features that stood out. I thought the product as a whole was very beneficial and included everything the client and field managers needed to have access to. Reason for choosing MainEvent MainEvent came by default for me once I became responsible to manage the Charbroil Tour. My specific experiential team has been using MainEvent for years now and has always enjoyed their relationship and tenure with their staff. Review Source Response from Network Ninja January 23, 2023 Grayson, thank you for taking the time to provide feedback. The Charbroil Tour is an excellent use of our software, and you did a great job utilizing recap data to provide transparency for your clients! KB Kristen B. Integrated Producer Marketing and Advertising Used the software for: 2+ years ### "Customizable Field Marketing & Event Scheduling " January 13, 2023 4.0 MainEvent gives you one source of truth for collecting field marketing data. It eliminates the need to have multiple documents, spreadsheets, emails and gives teams more structure and control over their event data. By streamlining this information to one spot, you can in real time keep your KPIs updated for both internal and client teams. MainEvent also offers clients' a way to log in on their own and view approved recapping. This ensures transparency and overall organization between your teams. Pros It is easy to create events for field marketing and allows for many people in your organization to log in and view scheduled and completed events. The Brand Ambassador app gives your teams flexibility to schedule and assign events to particular BAs so that you can have one place for scheduling, assigning, and recapping events. Whenever we have had more features that need to be added, the MainEvent team is happy to scope out the project and work through specs and timelines. Cons There are a myriad of features within MainEvent which can be tricky to become a pro-user, however I do know that they have rolled out Zendesk which has a huge library of help articles for MainEvent which helps immensely. Review Source Response from Network Ninja February 8, 2023 Hi Kristen, thank you for your time and feedback! Recently we released embedded help on every single page, which is the huge help library you mentioned. It can be found by clicking on the lightbulb icon in the bottom right of each page. We continue to look for ways to improve our educational process and value your feedback as a client! KS Kimberly S. Executive Director Staffing and Recruiting Used the software for: 2+ years ### "MainEvent Review" June 27, 2023 5.0 MainEvent allows us to scheduled events, staff events, recap events. It functions with our accounting software and allows us to process payroll, generate reconciliation and invoice our clients. Pros MainEvent is customizable, easy to use, functional, versatile and complex. Cons There is always room for improvement in all companies, industries, software and platforms. For our company, we need to level up. Reason for choosing MainEvent For all the reasons listed above! Review Source Response from Network Ninja July 10, 2023 Kimberly, Thank you for taking the time to share your review of MainEvent. We appreciate your feedback and are thrilled to hear about the positive experiences you've had with our platform. We're glad to know that MainEvent's customization, ease of use, functionality, versatility, and complexity have met your needs. We understand that there is always room for improvement, and we are committed to continuously improving our platform to better serve you and all our customers. mM malissa M. President Marketing and Advertising Used the software for: 2+ years ### "High Profile Promotions, Inc " June 27, 2023 5.0 The guys that own MainEvent are amazing Pros MainEvent allows us to organize our events, streamline the business and give our clients the data they need to process invoices etc. It’s a fantastic system for a high volume company. Cons The registration process of anything, there are currently too many steps Review Source Response from Network Ninja July 10, 2023 Hi Malissa, Thank you for taking the time to provide your feedback, its what helps us get better each and every day! We are grateful to support High Profile Promotions and look forward to continuing to work together! As for the registration process, I will have someone reach out to discuss this with you as soon as possible! Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.