Who Uses This Software?

Pest Control and Lawn Care Industry


Average Ratings

52 Reviews
  • 4.5 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Free Version
    Yes
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Service Pro
  • www.servicepro.com/Video_Overview
  • Founded 1993
  • United States

About ServSuite

The software has a powerful architectural design that enables you to operate a single branch or multiple locations all over the world. Service Pro are known for their ServSuite add-on modules that give it high functional value: Scheduling, Billing, Renewals, Invoicing, Commissions, Collections, Credit Card Processing, etc., as well as some of their newer additions: the Mobile Application, GPS Vehicle Tracking, Voice and Text Notifications, etc.


ServSuite Features

  • Billing & Invoicing
  • Customer Service History
  • Dispatch Management
  • Fleet Management
  • Inventory Control
  • Mobile Access
  • Pest Activity Tracking
  • Pesticide Usage Tracking
  • Property Layouts
  • Quotes / Estimates
  • Scheduling

ServSuite Reviews Recently Reviewed!

Easy to use and navigate

Nov 10, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The tracking and the intagration with other companies like DOW and A.R.M.
The fact that they have a mobile app is also nice.

Cons: A lot of glitches that are always having to be worked out on the next release update. The mobile app has a lot of glitches.

Just OK, needs some work to be in the running IMO

Mar 01, 2017
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: It can do a lot of different things

Cons: Not intuititive, not modern looking

Overall: I have used this in the past for pest control and currently use it for termite work, as my Termite baiting system vendor requires it. Not really too impressed. It is very deep, however not intuitive and not modern looking

service pro

Dec 21, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use

Cons: Several area are for bigger companies

Overall: Have used this system for two years, love being able to pick up the phone and speak to a live person

Excellent Software!

Dec 20, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use and portability

Cons: It is web based so when internet is our you are dead in the water!

Overall: I have been using this softeare since 2013, it is easy to use once you learn it. I love this software and being web based it is great.

Recommendations to other buyers: Just great to use.

Not ideal, but it does the job.

Dec 20, 2016
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: The customer service response time.

Cons: Missing basic reports, difficulty viewing important information, difficulty entering items that should be straightforward, difficulty searching for service sites.

Overall: I feel as though ServSuite thought "dang, we need to get on this web-based bandwagon" and threw together a system before really testing it for functionality. I mean, why have a report titled "Mailing Labels" that when it prints, has a header that prevents the actual labels from printing correctly?

There are bits here and there that make zero sense (searching for a service address is infinitely more difficult than it should be), and some of the functions are so difficult to perform, we don't even use them. Even with the support team's assistance, we still had issues entering a payment plan and the end result was so confusing, it would have been easier to keep track of the plan on a piece of notebook paper.

We are a small company and don't need all of the features that the program offers. It would be ideal if we could set our own required parameters when entering information, and not what ServSuite thinks is important.

Recommendations to other buyers: Actually listen to our feedback and act instead of feigning interest in our concerns.

ServSuite makes business run smoother

Dec 20, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: I have been a ServSuite customer since 2007. I used to write my own programs until support staff came up with this great software. There is so much packed into a simple to use interface that I could not possibly have done myself, even if I did have the time. This software has the best scheduler of any software program out there today and just does too much to list. Has been an instrumental asset in my business building process.

AMAZING CUSTOMER SERVICE

Dec 20, 2016
5/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We have been very satisfied with the customer support team. The team treats us with courtesy, never implying that a question is insignificant. We also appreciate that the team is so easy to reach.

Has potential- a tad outdated

Dec 20, 2016
3/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money

Comments: Would love to move balances and history to other accounts when transferring. Reports should be easier to find. Support desk should be more knowledgeable. Sometimes I feel like I know more than they do. Emailing statements with logo should not interfere with printing statements without a logo.

ServSuite Review

Dec 16, 2016
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: Overall, Servsuite is a flexible tool that gets the job done for us a small business. There were pains in the past trying to get set-up with little support or guidance. Now that we've come up the learning curve, it works well. Reliable, customization, but a little cumbersome at times.

ServSuite Rocks!

Dec 15, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Scheduling.
Payment Processing.
Reports.

Cons: Glitches w/ reports.
Glitches w/ Form Designer.
Glitches w/ mobile handheld/tablet.

Overall: I've been using ServSuite for 3+ years and it simplifies our process. With all the updates, we hope to continue to use the software. Keep up the good work!

Recommendations to other buyers: Including the date of the last service on the scroll-over of the Scheduler.

Hard to understand support!

Dec 14, 2016
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to use the scheduler.

Cons: Customer support!

Overall: The language barrier is difficult when calling for support. Overall soft wear works well and easy to fix and figure out any problems.

Recommendations to other buyers: Fluent English speaking support staff.

They keep getting better!

Dec 14, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Our company has been with ServSuite for 5 years now and they continue to improve their product. I have had exposure to their competition recently and nothing beats the ease of use of ServSuite. Support is always readily available. Everyone is very helpful and personable. The latest training features were a very pleasant addition to the system.

Lots of Reports!

Dec 14, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use

Cons: I wish the invoice creator was more up to date

Overall: One of my favorite aspects of ServSuite, is the ample amount of of reports they offer. If you can't find one you need (which I doubt) you can create your own custom report. All of their reports can be exported to Word or Excel. I love it!

Recommendations to other buyers: n/a

When it works without issues its GREAT

Dec 14, 2016
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Makes you cross every T and keep great records.

Cons: Support when you need it>

Overall: When features go wrong, that actually interfere in my companies ability to function its a huge problem because, it takes too long for the people answering to send it to the programmer. They can usually NEVER fix the issue. Make you go through a series of wasted procedures that we have already tried before we call. (which is the last thing we want to do)Team changes are constant, I have a list of 20 people in 4 years that have been my contact person, with 20 telephone numbers. I still don't know what team I belong too.

Recommendations to other buyers: Get rid of all the middle people stop out sourcing to India and have better direct communication with programmer.

Gets better every day

Dec 14, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: My company has been involved with ServSuite for over five years now, and they are continually improving their service. After introducing one new feature after another, they continue to add useful function and value for the amount you invest in participating with their program. Customer support is always quick and responsive, offering fast follow-up if an immediate answer to a need is not possible. Allowing users to make suggestions for additional features or changes in the way the system operates is a huge plus for my company. It leaves the impression that they truly are customizable to how each individual company uses their features. We wouldn't be able to be as efficient as we are without ServSuite! I am looking forward to my first ServSuite University coming up in February 2017.

Slow Program!

Dec 14, 2016
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Cons: reports are not up to par with other software examples can't get a unserviced list to show the balance due and other report functions your industry drop down doesn't even include Pest Control REALLY!!

Overall: Program slows down every day doesn't seem to be going away. Asked for an enhancement 6 months ago waiting acknowledged. Just so so feelings on this product this far.

Strong software

Dec 14, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like its mobility

Cons: Formatting of letters, it can get quite cumbersome.

Overall: We made the transition almost 3 years ago, and have been amazed by the software's ability to keep up to demand, requests for change and ability to fit and exceed our needs.

Recommendations to other buyers: Print to mail versatility.

Enviroguard Pest Solutions in Ringgold, GA

Dec 14, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We use amazon for the best prices and fast shipping for our business! Even if there was a dispute, Amazon was so friendly and very prompt with responding!

Overall Satisfied

Dec 06, 2016
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Our experience with ServSuite has been overall positive. Our biggest complaint is that we access the program through the internet and find that it can take excessive times to load certain things within the program. The system often seems bogged down and slow loading, especially so within the scheduler. Appointments are easily accidentally grabbed and moved to a different time/date. Typing notes within the scheduler can at times be very delayed. I only find these things to be an issue within the ServSuite program and not any other internet use.

Great program

Dec 02, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: This program has been wonderful for our business. It is easy to follow, gives us all the information we need in any report format you could want and keeps us update to date on all our accounts. The customer service folks are wonderful. They have great daily training classes that take you step by step on how to use the program. If you have a problem, you just have to call and they will stay with you until your problem is solved. They are extremely friendly and helpful. I highly recommend using ServSuite.

Great Software!

Dec 02, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: One of my favorite things about ServSuite is that they continually improve the software. The customer support staff are always helpful and courteous. It's easy to use and we are happy with the overall quality of the software.

Never Disappointed!

Dec 02, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We have been using ServSuite for over 10 years and are very happy. The software is easy to use & customer service is always extremely helpful. They always get back to you regarding specific problems and making sure that the problem is fixed. Would highly recommend.

Does everything.

Dec 02, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Extensive features.

Cons: Service tickets tend to disappear when sent to programming. I am sure it is because some requests are features they are planning to release in later versions but, that is a hopeful guess on my part. It would be nice to get feedback on what is going on.

Overall: We were looking for a unified software platform to run our pest company. We were using multiple software programs for scheduling, accounting and two programs to run our general pest and termite business. We were able to eliminate most of those programs with ServSuite. Additionally, we added a mobile capability for our techs to eliminate some processing tasks.

The software platform is robust, has many features more than we currently, but plan to learn how to use it to its full.

Recommendations to other buyers: There is a learning curve to get staff work with software since it's so features rich. Eventually, they really like that there is always multiple ways to complete a task.

GPS Problem

Dec 02, 2016
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Thanks so much to the customer rep that help me with my GPS system for my vehicle. He was friendly and patient. He followed through and email me the info as he stated and even called a couple of days later to follow up. Thanks, Convenient Termite & Pest Control, LLC

Great and Easy Software to Use!

Dec 02, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of use.

Cons: It is web-based, when we have no internet service in our area, we are just setting waiting for the internet.

Overall: I enjoy the software, it is easy to use, easy to learn. I recommend it to every pest control company.

Recommendations to other buyers: I love the software.

Great Software!!!

Dec 02, 2016
5/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to navigate from different customers accounts

Cons: Sometimes is complicate to change services or programs within customer accounts

Overall: Software is great overall. Few small issues i run into from time to time but great software overall.

Good but could be better

Dec 02, 2016
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Comments: There are always small glitches such as when you adjust certain dates then you have to go back and adjust it or the customers service schedule is off track because it takes it and removes any active services in the future

Not changing our software anytime soon

Dec 02, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Pretty easy to set up new customers and manage them from their customer account page

Cons: Sometimes with convenience billing, the amount charged is not applied to the invoices. Techs experience glitches sometimes when leads are rescheduled. Too many reporting options might be better to just be able to choose the fields you want a report about.

Overall: ServSuite is definitely an established company that values their customers. We decided a while ago we wanted the best customer service software no matter how much it costs because it is extremely important to our business. ServSuite definitely has a lot to offer and keeps our office and tech operations running as smoothly as possible. There are occasional glitches, but overall the benefits of using the software outweigh any downsides. The support team is very helpful and professional. I just wish with my plan I didn't have to pay for customer support. There are so many functions on the software, we believe we are not taking full advantage of everything it can do. We plan to attend ServSuite University to make sure we know everything we want to know.

LOVE THIS PRODUCT!!

Dec 02, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We have been with the company for many years and every year it just continues to get better and better! From the capabilities of the software to the support staff - this company is TOP NOTCH! I can't imagine anyone needing something that this software doesn't have, however, IF you do, they will get it implemented!!!

Excellent company

Dec 02, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Great program. Easy to use and great support. We've been using this program for four years and don't regret the decision to go with them.

Great software

Dec 02, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of use

Cons: Going through too many steps to cancel out something

Overall: Overall no real bad experiences. The occasional times it slows down is aggravating but seems to get fixed fairly rapidly.

Really good software!

Dec 02, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: We have used several software packages over the years and servsuite has never failed to deliver. Great product.

Great Product

Dec 02, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: User friendly

Cons: Sometimes get "stuck" when using Internet Explorer

Overall: We have had great success with this product. It is user-friendly and that is a great feature when using the software for mobile applications.

Virginia Green Lawn Care

Dec 02, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: the software has come a long way over the last few years. we are new to using a lockbox and this feature has really streamlined our a/r. we are also getting ready to implement tablets for production and sales

Cons: the redundancies in the mouse clicks, for example: to print, we have click 3-4 times before something will actually print, to change job instructions you have to erase all the boxes one at a time, change the primary note and then apply to all future services and click one at a time to change current services (there should be one button to apply notes to all services), there are more examples but I have only listed 2. I wish financial holds were automatic based on criteria you would set up, instead of pulling a list and putting accounts on hold, the software should automatically do it.

Overall: We have really challenged ServSuite to build/code new changes to be more tailored to our needs. Everyone we have worked with has really gone above and beyond in their efforts and we look forward to the final product. My reps have been very responsive to our needs. Thank you.

Improvement needed

Dec 02, 2016
3/5
Overall
2 / 5
Ease of Use
1 / 5
Features & Functionality
3 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: It does allow you to run regular pest control and termite control on same program.

Cons: software changes all the time, without proper training.

Overall: We supply our customers with a printout of the Sentricon stations around their homes with a time stamp for each station so our customers can see when our techs are at the homes and the time stamp has been messed up for quite a while, I was told they are working on it with programming , still waiting. The new drawing area was changed without warning and training , so it creates a problem operating the system, when we have to figure out the program.

Recommendations to other buyers: NA

LOVE SERVSUITE

Dec 02, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's easy to use, easy to understand after you get used to it, it's very simple

Cons: It can be slow at times but usually doesn't last long. There are so many reports but in some situations, I can't find a report I need. One would think with the amount of reports that are offered there would be one to fit my needs

Overall: We have been using the software for a little over two years. I absolutely love it. There have been some challenges along the way but it has been a nice experience overall.

Best Overall Service and Routing Software

Dec 02, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Servsuite is excellent software in my opinion. They are constantly updating the capabilities to keep up with the available technology. They provide a full range of services, On-demand training opportunities, and a well-trained support staff. They have responded quickly to the issues we have had, provided follow-up for the progress of the solution, and completed the fix in the time required to keep our company running smoothly. I especially like that our company is assigned a team of support personnel, so there is always somebody available who understands our particular business, jump on a Turbo Meeting and help me solve any question I may have. When I have offered constructive feedback they have responded quickly and made the changes as necessary. Each Year they offer a Training Conference called ServSuite University in a popular city and bring with them the best that they have to offer. It's a great opportunity to have all their specialists in one place. As well as put faces to the names.

SS Service review from Betts

Dec 02, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Comments: When it works it works well, but there seems to be (especially lately) that it goes down. Customer support is generally pretty good. Some request or questions can go for a while without a callback. Hoping programs keep growing and expanding.

Outstanding

Dec 02, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use

Cons: none

Overall: The program has meant of our expectations above and beyond. The support team truly cares about their customers!

Servsuite is great!

Dec 02, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Tech support

Cons: Limitations in functionality, however, we usually find a work around solution.

Overall: We especially appreciate the support team - it blows our previous provider out of the water! Whenever I have a question or an issue, I get the help we need from kind & caring people. Thank you Servsuite for hiring great folks!

The next level

Sep 09, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: This software has enabled our small family pest control business the ability to move to the next level. There are so many pro's associated with ServSuite, there really isn't enough time/space. Thank you!

Rather simple to navigate

Aug 14, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: They have always been available

Reliable software that grows with our business

Aug 04, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: The only con is that we are a small fish so our requests aren't always a priority. We do appreciate the software continuing to grow with our business.

Easy to learn and use.

Jul 31, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The transition from our previous software was an easy one. Tech Support was very helpful with any issues we had as well as the training we received which made the transition easier. Once we set up the features that met our needs , it without question exceeds the previous version.

Support you can count on!

Jul 28, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have used this software for around 5 years. When we first started using it, we were not so impressed. Lots of glitches. Through the years we have watched this software grow into something we now love. There are still a few hiccups, but the support is second to none. Any issues or problems, we can always count on the support team to address those issues or concerns. Upon resolution, the support team is great about sending a follow up email to let us know the outcome.

This is the 2nd company I have worked for that uses ServSuite! I enjoy all the features!

Jul 15, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Easy to follow accounts/customer from beginning to end from service done, materials used and even who changed what!

I'm happier than pigeon flying over a new car lot!

Jul 02, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Time saver! Accessibility to all information while in the field is my greatest need and ServSuite fulfills this perfectly!

No problems

Jun 25, 2015
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: We are a construction (Handyman) company, would like to see you develop a software that we could use, or adapt your software so it's easier to use for us.

Very easy to navigate and work with

May 14, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Support personnel are fantastic. Always friendly.

Great!

Apr 13, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Serve Suite is very easy to use and the support is amazing! always quick to respond and always very helpful when needed

Customer Service is attrocious

Apr 08, 2015
3/5
Overall
3 / 5
Ease of Use
1 / 5
Customer Support

Comments: Any time I have ever had to call customer service for a technical problem for any program ever, I have never had to automatically be forced into a Turbo Meeting. Those are usually reserved for when you no longer have an answer. This is what ServicePro seems to be primarily made of. When there is an issue, even after they've forced you into a pointless Turbo Meeting, it takes TWO MONTHS for them to resolve whatever issue you had. Whether it be a programming issue THEY caused in the first place or an issue of another sort. I've been MOST dissatisfied with how they deal with their issues and the time in which is takes to resolve the issues. The program itself is acceptable overall, but you had better hope you don't have a problem with part of the program because it will never be resolved and they are the least helpful people I've ever dealt with.

Vendor Response

by Service Pro on April 09, 2015

We would like to offer our deepest apologies for the trouble you had to experience, these incidents are not typical of us, this is not the experience we want you to have, the problems that you mentioned have been brought to the attention of a manager that we are aware, has already contacted you and is working with you to solved these concerns. Thank you for raising this matter and giving us an opportunity to perform even better and for sharing your feedback which we deeply appreciate. We value you opinion and see it as an opportunity to learn and improve

Very complete

Dec 23, 2014
4/5
Overall
3 / 5
Ease of Use
5 / 5
Customer Support

Comments: Has a multiple great features like PestPac, but the synchronization with tablets leaves much to desire. The routing is often off, and so is the navigation interface.