# Dolphin CRM Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Dolphin CRM Software - reviews, pricing plans, popular comparisons to other Travel Agency products and more. Source: https://www.capterra.com/p/2501/Dolphin --- # Dolphin CRM Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Dolphin CRM ## What is Dolphin CRM? Cloud-based travel agency management solution that helps search for travel packages, track sales, and business patterns. ## What is Dolphin CRM used for? [Tour Operator](https://www.capterra.com/tour-operator-software/)[Travel Agency](https://www.capterra.com/travel-agency-software/) Top alternative Featured Overall rating Based on 20 user reviews Reviews sentiment Positive 60% Neutral 35% Negative 5% Contact vendor for pricing Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Dolphin CRM?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.dolphind.com&name=Dolphin CRM) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Dolphin CRM 3.8 (20) VS. [4.7 (456)](https://www.capterra.com/p/178518/Bokun/reviews/) Starting Price Contact vendor Starting Price $49 Other, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.6 (20) Ease Of Use 4.5 (524) Value For Money 3.7 (20) Value For Money 4.7 (498) Customer Service 3.6 (20) Customer Service 4.7 (518) ## Dolphin CRM alternatives [4.5 (237)](https://www.capterra.com/p/122690/Rezdy/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [4.7 (795)](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars Highest Rated [4.7 (1,127)](https://www.capterra.com/p/135106/FareHarbor/reviews/) Starting price $0.01 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.5 (19)](https://www.capterra.com/p/135112/TravelWorks/reviews/) Starting price $145.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/2501/Dolphin/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Activities Booking Allows businesses to offer customers reservations for a variety of activities. Client Management Manage contact details and communication with clients CRM Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Dynamic Content Content that alters based on the user's behavior, preferences, and interests, providing a personalized experience GDS/OTA Integration Global distribution system used by online travel agencies to track availability and manage reservations Itinerary Creation Planning and organizing a detailed schedule or plan of activities for a particular event, trip, or project Dolphin CRM 13 features Allows businesses to offer customers reservations for a variety of activities. Manage contact details and communication with clients Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Content that alters based on the user's behavior, preferences, and interests, providing a personalized experience Global distribution system used by online travel agencies to track availability and manage reservations Planning and organizing a detailed schedule or plan of activities for a particular event, trip, or project Book meetings and appointments through a website or digital platform Accept, record, and reconcile financial transactions Tool used to determine accurate pricing and product eligibility for borrowers Design, communicate, and distribute incentives to perform a specific action Generate quotes or estimates for customers Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event Ability to track and store all vendor-related information, such as contacts, services offered, terms, etc. Features 3.5 (20) 3.5 Based on 20 reviews ## Pricing Value for money 3.7 (20) ### Starting price Contact vendor for pricing Free trial not available Value for money 3.7 (20) 3.7 Based on 20 reviews ## Support, customer service and training options Customer Service 3.6 (20) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.6 (20) 3.6 Based on 20 reviews ## User reviews Overall rating 3.8 Based on 20 reviews Filter by rating 5(5) 4(7) 3(7) 2(1) 1(0) Mentioned topic Sorted by most recent MB Manoj B. Director Hospitality ### "Not the software for a Tour Operation. (better suited for a travel agency)." 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 July 22, 2019 Customer service is abysmal. We sometimes have to leave messages for them to call us back as they are too busy to anwser our operational calls. There are emails promising us they'd get back to us the next day but then issues left un-attended for weeks and certain issues for over months. The training on first day was out of a packet and was not tailored to our business. There was a lot of time spent on training that was not required for our business and certain important points completely ignored at the initial training session. Pros There was a lot of promise at the start and we were excited about Dophin's plans to connect with Xero which we use as our accounting software. The reports were impressive. Cons It is tedious and long-winded. A simple booking takes ages to complete and every single things has to be inputted in order to complete a booking. as a tour operator this was not the most ideal thing as it was taking way too long to complete a booking. Our work-load doubled because we then had to do the same thing on Xero to get accounts up to speed. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MA Muhammad A. Manager Leisure, Travel & Tourism ### "Easy to use" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 17, 2019 Customer response and liability Pros The most thing I like about Dolphin software is that it is easy to use and we can easily manage customer invoice and tour conformation and customer can also easily view their tour conformation and invoice easily. Cons Some time you lose newly uploaded files it happened only once with us and the customer service is good but it have to improve Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SL Stuart L. Director Consumer Services ### "It just works. That's what people want" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 6/10 June 26, 2017 Pros Works on the back end and the front end. The coding is solid It rarely crashes The updates can be kept to a minimum Cons The annual service fee - but at least it's not unreasonale. Also the print-outs of the itinerary aand booking confirmations need an over-haul. PDF isnt good enough anymore. But they know this. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SC Shannen C. Office Administrator ### "Easy, Functional, Customer Service are helpful" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 June 20, 2017 All filed in the one place, access to account information with ease, the customer service are extremely helpful Pros Everything is in the one place so you only need the one software. Its very user friendly and is laid out easily Cons It can be a bit annoying when 2 people can't log in under the one username. Also it can be tempermental as we live in a rural area the internet goes down quite a lot which in turn logs you out and you must then start from the beginning Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MM Mareike M. Floghts Team Manager Marketing and Advertising ### "Holds all the relevant Data, crashes a lot" 4.0 Overall Rating 4.0 4.0 Ease of Use 2.0 2.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 June 20, 2017 tracking financial data Pros Financial features and clarity, tracking history in folder, visibility for us, working together with different applications we use Cons Crashes a lot and makes folders disappear, No tracking history in ticket changes, look of the system Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CV Chantal v. Travel Systems Administrator ### "The system is a little bit complex but I enjoy working on it more and more as I get to know it. " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 June 20, 2017 All our reservations are in one place. We can see each other's bookings / folders easily. Our documentation is customisable and all looks professional to the customer. Payments can be taken in here. Our finance team has easy access. It's all really great! Pros I like that everything is in one place and it's all very clear. There's no need for more than one travel system if you have Dolphin. Cons Our travel consultants find it a bit frustrating at times, but I personally don't really have any dislikes. I know that we are upgrading or making changes to our benefit and to suit our needs all the time, so it keeps getting easier. The things that are difficult to work with make sense in the bigger picture. For instance, we have to remember to select a member before we start adding things to our shopping cart. If we fail to do so, the whole itinerary will be lost. We've had an explanation about this and it makes sense the way that it is. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JT Jeanie T. Ticketing Consultant Leisure, Travel & Tourism ### "When we download group booking, it always automatically comes up duplicated whole booking again - " 2.0 Overall Rating 2.0 2.0 Ease of Use 4.0 4.0 Features 2.0 2.0 Customer Service 2.0 2.0 Likelihood to Recommend 6/10 June 14, 2017 Save time to download e-tkt manually if system is working Pros I am okay with this system. I hope you still have more improvement in future. The good way is download with only 1 pax or all same fare. If the fare & title different, it mostly download incorrectly Cons Download etkt is good but more than 2 people, it always downloads wrongly with swap paxs. When we download more than 2 with different fare such as adult, child & infant which the system will download wrongly Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LW Laverne W. Director Transportation/Trucking/Railroad ### "The best component is the reporting. However the system can be non intuitive & slows down input" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 2.0 2.0 Likelihood to Recommend 5/10 June 14, 2017 reporting Pros reports & report creation. ability to drill down at various fields. Inbox functionality. The various information fields within a folder. Easy to read Cons Some areas are not easy to complete so efficiently... You are not able to move forward or back with tab at all times. Point and click fields makes process slow. Due to the vast amount of information collated the support desk cannot be very supportive because they are not able to know all the intricacy. Support often have to call back after investigating and this can take a number of days which isn't helpful when you need immediate response. Updates to the system often have knock on effects to information already entered. No consideration is given for this and we are stuck with incorrect reports or information until Dolphin have been informed. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RC Rajun C. sales supervisor ### "excellent product... love it." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 June 14, 2017 Pros I like the ease of use as its very user friendly and easy to navigate. visually easy to the eye and response time is very good. Cons random forced shut downs can be very annoying, I think the programme should be able to stay open without internet connectivity. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DG divya g. Trade Sales Manager Leisure, Travel & Tourism ### "great and easy to use product" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 14, 2017 Pros The system is easy to use, it has good Management and reservation modules make it user friendly. api add ons are great too making it a seamless process Cons The only downside is the cruise module is not available for live search. Also the fact that we have to create cancellations and refunds manually is a little time consuming Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/2501/Dolphin/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)