Dolphin Dynamics

Dolphin

4 / 5 17 reviews

Who Uses This Software?

We are a travel software specialist that develops a suite of products for business and leisure travel agents and tour operators.


Average Ratings

17 Reviews
  • 4 / 5
    Overall
  • 3.5 / 5
    Ease of Use
  • 3.5 / 5
    Customer Service

Product Details

  • Starting Price
    $105.00/month/user
  • Deployment
    Cloud, SaaS, Web
  • Training
    Webinars
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Dolphin Dynamics
  • www.dolphind.com
  • Founded 1994
  • United Kingdom

About Dolphin

Dolphin is an integrated booking and information management solution for travel agents and tour operators. Comprising mid/back-office, reservation, product database and online booking modules. The Dolphin travel platform is trusted by 12,000+ travel professionals in 25 countries.


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Dolphin Features

  • Accommodation Booking
  • Activities Booking
  • Central Reservation System
  • Coach Booking
  • Custom Packages
  • Customer Management
  • GDS / OTA Integration
  • Itinerary Creation
  • Payment Processing
  • Price / Margin Management
  • Promotions Management
  • Quote Management
  • Reservations Management
  • Vendor Management
  • Website Management
  • Central Reservation System
  • Customer Database
  • Flight Booking
  • GDS / OTA Integration
  • Itinerary Creation
  • Marketing Management
  • Payment Processing
  • Promotions Management
  • Quote Management
  • Rental Car Reservations
  • Single / Group Reservations

Dolphin Reviews Recently Reviewed!

It just works. That's what people want

Jun 26, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Works on the back end and the front end.
The coding is solid
It rarely crashes
The updates can be kept to a minimum

Cons: The annual service fee - but at least it's not unreasonale. Also the print-outs of the itinerary aand booking confirmations need an over-haul. PDF isnt good enough anymore. But they know this.

Easy, Functional, Customer Service are helpful

Jun 20, 2017
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Everything is in the one place so you only need the one software. Its very user friendly and is laid out easily

Cons: It can be a bit annoying when 2 people can't log in under the one username. Also it can be tempermental as we live in a rural area the internet goes down quite a lot which in turn logs you out and you must then start from the beginning

Overall: All filed in the one place, access to account information with ease, the customer service are extremely helpful

Holds all the relevant Data, crashes a lot

Jun 20, 2017
4/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Financial features and clarity, tracking history in folder, visibility for us, working together with different applications we use

Cons: Crashes a lot and makes folders disappear, No tracking history in ticket changes, look of the system

Overall: tracking financial data

When we download group booking, it always automatically comes up duplicated whole booking again -

Jun 14, 2017
2/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: I am okay with this system. I hope you still have more improvement in future.
The good way is download with only 1 pax or all same fare. If the fare & title different, it mostly download incorrectly

Cons: Download etkt is good but more than 2 people, it always downloads wrongly with swap paxs.
When we download more than 2 with different fare such as adult, child & infant which the system will download wrongly

Overall: Save time to download e-tkt manually if system is working

The best component is the reporting. However the system can be non intuitive & slows down input

Jun 14, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: reports & report creation. ability to drill down at various fields. Inbox functionality. The various information fields within a folder. Easy to read

Cons: Some areas are not easy to complete so efficiently... You are not able to move forward or back with tab at all times. Point and click fields makes process slow. Due to the vast amount of information collated the support desk cannot be very supportive because they are not able to know all the intricacy. Support often have to call back after investigating and this can take a number of days which isn't helpful when you need immediate response. Updates to the system often have knock on effects to information already entered. No consideration is given for this and we are stuck with incorrect reports or information until Dolphin have been informed.

Overall: reporting

excellent product... love it.

Jun 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I like the ease of use as its very user friendly and easy to navigate. visually easy to the eye and response time is very good.

Cons: random forced shut downs can be very annoying, I think the programme should be able to stay open without internet connectivity.

great and easy to use product

Jun 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The system is easy to use, it has good Management and reservation modules make it user friendly. api add ons are great too making it a seamless process

Cons: The only downside is the cruise module is not available for live search. Also the fact that we have to create cancellations and refunds manually is a little time consuming

fairly good quality and offers most functions we need, quite easy to use, but poor customer support.

Jun 14, 2017
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money

Pros: gives good access to customer stats and supplier stats and quick to access the system, easy to use and reasonably reliable

Cons: really poor that Dolphin does not offer App for mobile functionality in todays business environment. This is something Dolphin need to address ASAP

Keeps track effortlessly of all our complex bookings in a well presented and informative fashion.

Jun 14, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Bsp reconciliation is extremely easy to undertake and can be done to the last penny. Customer invoices and confirmations avoid forgetting to detail or charge for items. I also like the fact that our clients are able to view their bookings and invoicing online.

Cons: the occasional loss of newly created files. The fact that the back office is only integrated by way of data export rather than directly linked.

Overall: It handles all aspects of bookings enabling a massive reduction in paperwork.

Dolphin is OK. It works for what we do, but there are obvious gaps in it's features

Jun 14, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Dolphin is quite an open system which suits our company because we are not a mainstream bulk seller, but rather a smaller niche travel company.

Cons: Getting management information out of Dolphin is difficult. The only time I tried to work at a customization of Dolphin it was a very slow process.

Never had a system before that can handle virtually all offers and their complicated rules

Jun 14, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: What I like most in when a Product Manager comes over with a weird offer and says 'I know that this probably can't be loaded' and I say....but it can! The ability to be able to control offer functionality and combinability is really what makes this special, and with recent developments base rate loading has reduced the time and effort by more than 50%.

Overall: Benefits include the external links, which means we don't have to load every Product in every area anymore which means we have more time to spend on our high revenue properties. It also works okay with flights, especially Galileo .
It isn't what I dislike about Dolphin, more that because it can handle very complicated offers and loading, the person doing it has to be clued up and very careful. The errors or problems that can occur are usually due to inattention. It can be quite time consuming to make sure everything is working how you want it too, but that is more a reflection of how complicated hotels are making their offers now.

The system is easy to learn and use, can be adapted to our requirements

Jun 14, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to use and straight forward download facility saves time on processing bookings, Reports are adaptable, so you can see your figures and stats. Invoicing is easy to produce, and additional notes can be added during the process, you also have non printing notes. The interface facility is great and you can even transfer bookings to other files or replicate bookings/tickets it save time. The diary system also is a very useful tool, allowing me to diary a date I would like a file to come up to action any client requirements nearer the time of travel. An example of this is adding requests to bookings or reserving new reservations.

Cons: When the system goes down or interface box does not work it causes real problems and stops us working on receipts or invoices. The ability to export invoices is excellent as they can be long and setting to change this would be a bonus. I have had to export a 17page invoice down to 2 pages as they system could not adapt an EasyJet to basic information.

Overall: Quick to learn and easy to use, covers every invoicing report or receipt we needed.
It is also mobile so you can work from home if required.

Geared towards being a travel agency system, not tour operator. needs to improve data loading.

Jun 14, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Pros: Reporting of standard booking data is efficient. Data extract is acceptable but more from core contract data would be preferred.

Cons: Data loading is just not efficient. Needs a re-think to make the system a best in class. More flexibility on exchange rates and rules needed.

Good but could be better

Jun 14, 2017
4/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The report module, since I´m able to get statistics for basically anything. Not the easiest report system I´ve tried, but the outcome you are able to get overrules the troubles you have to go through to get there.

Cons: Look & feel (design). The design could need a fresh and new touch. Very little has changed in the +5 yrs we´ve been using the system. Having documents in PDF is a bit old fashioned, why not have a web string so you can simply click a link to view your docs?
Generally too many tabs and to many buttons (click).

Overall: Structure and statistics are overall the biggest benefits I´d say.

Good to work with but need to focus on TMC needs

Jun 13, 2017
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Robust and can be adapted at cost but sometimes this can be costly and is not an efficient use of funds

Cons: Takes too long to get stuff done and there is lacking in working with TMC's collectively to resolves common issue which is a great loss to Dolphin

Overall: You allowed me to be honest hopefully this will be published to strength en Dolphin position with TMC's

Easy to use but developments take time

Jun 13, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The system is easy to use and not difficult to train new members of staff. Following the tabs makes it flow

Cons: Developments either take too long or can't be done which can be frustrating and restrictive when suggesting improvements

Overall: It was great to start with 10 years ago but hasn't really moved with the times

A very basic system, not great for a cruise agency to use.

Jun 13, 2017
3/5
Overall
3 / 5
Ease of Use
1 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Pros: Easy to use.

Cons: It doesn't do most of the things we need it to do and it is useless from a CRM perspective. We have no real relationship with Dolphin , they just want our money each month and have no interest in keeping us as clients.