# TourOpp GO Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is TourOpp GO the right SMS Marketing solution for you? Explore 25 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/250293/TourOpp-GO/reviews --- TourOpp GO 4.8 (25) [View alternatives](https://www.capterra.com/p/250293/TourOpp-GO/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of TourOpp GO Ease of use 4.6 Customer Service 5.0 ## Pros and Cons in Reviews JB Jessica B OwnerFood & Beverages, 2 - 10 employeesUsed the software for: Less than 6 months. “It helps us communicate with tour guests and send important information, freeing up customer service staff to focus on other tasks.“ April 7, 2022 SM Sarah M co-ownerEntertainment, 2 - 10 employeesUsed the software for: 6-12 months. “There aren't a lot of bells and whistles but it offers some advantages for a good price.“ May 4, 2022 ## Showing most helpful reviews Showing 1-25 of 25 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Edoardo G. Marketing Strategist Leisure, Travel & Tourism Used the software for: 6-12 months ### "Great to communicate operational details, potentially good for cross-selling" April 20, 2022 4.0 At the moment we are succesfully using TourOpp mainly to communicate with customers about operational details of their tours. Customers seem to put greater attention onto sms than emails. We are starting to use it also for cross-selling but need more detailed and real-time statitics to be able to have an in-depth perspective on the results and calculate ROI. Pros \- potentially good marketing tool for cross-selling - also useful to communicate operational details (i.e. meeting points, times etc.) - possibility to customize the automatic messages sent for each tour Cons \- A strong statistic section is still missing: being a marketing tool, I feel we should be able to monitor the results by ourselves and even on a daily baisis, without having to wait for the monthly report to be sent by TourOpp Review Source Response from TourOpp April 26, 2022 Hello Edoardo! Thank you so much for taking the time to write a review! We appreciate all of your praises as well as all of your feedback. We are happy to hear that customer comminucation via SMS has resulted in greater attention than email alone! While we love hearing where we have been helpful, we also value so much ways we can improve as well, so thank you again for your honest feedback! <3 TourOpp HF Heather F. Founder/Owner Hospitality Used the software for: 6-12 months ### "Easy implementation, plug and play" February 28, 2023 5.0 My main goal with using TourOpp was to get more online reviews but contacting guests soon after an experience while it's fresh on their mind. The conversion rate has been great! Pros This software was beyond easy to get implemented, and with just a few tweaks to personalize the messages I was up and running within minutes. The preselected messages were a good fit for my business model and I like that my guests can opt out easily. The price is very reasonable given the functionality. Cons It only can answer pre-scripted questions. When a customer asks something it doesn't understand you are supposed to get a message, but I don't think that function works that great. It's not live chat, but those modals are also much pricier. Alternatives considered [Podium](https://www.capterra.com/p/164285/Podium/) Reason for choosing TourOpp GO Podium was much too expensive for a business of my size and volume, and had way more features than I really need. Review Source SM Sarah M. co-owner Entertainment Used the software for: 6-12 months ### "Good Services for an Affordable Price Point" May 4, 2022 3.0 Pros It provides a basic service for an affordable price. There aren't a lot of bells and whistles but it offers some advantages for a good price. Cons I don't find the application to be user friendly, so when I need to create new automated messages it's not as simple as writing a response in the box. I would like tour-opp to send a monthly review of the number of messages sent, how many customers opted- out, how many customers proactively replied back with questions. Review Source Response from TourOpp May 13, 2022 Hi Sarah! Thanks for taking the time to write a review for us. We would like to acknowledge your feedback and provide some clarity / solutions for you: 1) Adding an Automated Message can actually be as easy as adding text to a box! We apologize if you feel like we didn't provide enough training at the beginning so that you can do this on your own, so we would like to make it up by offering a free training session with one of our staff! Please reach out to us to make that happen. 2) Reports are sent to most of our customers on a monthly basis with a complete overview of their account's performance. However, that's only included in our "regular" plans that start at $99 USD. You are currently in a plan that does not include that feature, but we'll reach out to you to see if we can make that happen moving forward. Please don't hesitate to reach out to us, we are happy to help in any way that we can! <3 TourOpp BR Bill R. Ownrr Leisure, Travel & Tourism Used the software for: 6-12 months ### "Automate and get more reviews!" April 7, 2022 5.0 Great support, very proactive. Pros Support to set up their software is very proactive. Cons Still learning how to use some of the features. Reason for choosing TourOpp GO Ease of use and setup and price. Switched from [Podium](https://www.capterra.com/p/164285/Podium/) Podium took months to try to set up, TourOppGo setup took couple of days. Review Source Response from TourOpp April 19, 2022 Hello Bill! Thank you for taking time out of your day to write a review! We are excited to hear that you are enjoying TourOpp GO! If you ever need assistance, know that we are here to help and you can always reach out to us with any questions you may have. <3 TourOpp BC Brian C. Owner Events Services Used the software for: Less than 6 months ### "Great SMS solution for Tour Operators" May 6, 2022 5.0 We're still in the early stages of utilizing TourOpp GO and I'm very happy with the functionality of the service. Pros The team at TourOpp GO understands the intricacies of being a tour operator and is able to assist in implementing and optimizing a great SMS sequence for customers. Cons My main issue with the software has to do with the integration with my booking platform, although this has nothing to do with TourOpp, it's an issue that my booking software needs to adjust. Alternatives considered [Swell](https://www.capterra.com/p/172802/Swell/)[Podium](https://www.capterra.com/p/164285/Podium/) Reason for choosing TourOpp GO The integration with my booking platform and the team's understanding of how to optimize the needs of tour operators. Review Source Response from TourOpp May 13, 2022 Hello Brian! Thank you for writing a review for us! We understand fully the trials and successes of what it means to be an operator and love that TourOpp GO! has been able to help your business via our SMS communications! <3 TourOpp XV Xavier V. Chief Executive Officer Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Best option to automatize your communication with customers and boost your revenue" April 29, 2022 5.0 It has helped to increase upselling and cross-selling, improve customer communications and improve customer reviews and interaction. Pros How it helped our business to automatize SMS contacts at different stages of the customer journey (after purchase, prior tour, after tour) Cons It took some time to have our Booking Software integrated with TourOpp, but every integration in this industry takes time to complete. Alternatives considered [Clickatell](https://www.capterra.com/p/175976/Clickatell-Touch/) Reason for choosing TourOpp GO I thought it was a better fit for our business Review Source Response from TourOpp May 9, 2022 Hello Xavier! Thank you for your kind words and taking the time to write a review! We are so glad to hear that TourOpp GO! has been so helpful for your business and we hope that it only gets better from here! <3 TourOpp AP Ana P. Sales Director Leisure, Travel & Tourism Used the software for: 6-12 months ### "Thank you TourOpp GO!" April 14, 2022 5.0 It's been great! It saves a lot of time for the whole team and our clients get the information they need. We finally found the solution we needed to get more reviews and improve communication so we can't be happier with all the results! Pros It's been very helpful for us, as we spent a lot of time answering the same questions for our clients. Now, we have that covered and it works great! Also, we've seen an increase in our reviews which was one of our main goals for this year, so we are super satisfied with all the results. The onboarding process was also super fast and friendly the team is always super helpful with everything we need! Cons I really like it. I'm sure improvements will come soon, which will make the experience even better. Review Source Response from TourOpp April 20, 2022 Hi Ana! Thank you so much for writing this beautiful review! We are so thrilled to be such a huge help in automating your customer service and getting more reviews! <3 TourOpp EP Emily P. Product Distribution Executive Leisure, Travel & Tourism Used the software for: 6-12 months ### "Great way to collect the enquiries of your clients" April 11, 2022 4.0 Tour Opp help us to be present with our clients. Every time they booked a tour in our platforms we can make them feel we are in every step after their tour/transportation. Pros Tour Opp is user friendly and you can set up easily the automated messages aacording to your strategies Cons They are still developing 2-way messages so that could be a little bit upsetting for customers. Reason for choosing TourOpp GO Better account manager service. Review Source Response from TourOpp April 19, 2022 Hello Emily! Thank you for taking the time to write your review! We love that our customizable automated SMS messaging has proved helpful in communicating and being present with your clients! Your feedback is important to us, and we are grateful for your honesty and transparency in regards to your experience with TourOpp GO! If there are any areas where we can be of better assistance, please dont hessitate to reach out to us, we are here to help! <3 TourOpp SH Steve H. Owner Fishery Used the software for: 1-2 years ### "Save time… less phone calls" March 16, 2023 5.0 Customer service was understanding to what needs I needed. Pros The ability for my clients to get the needed information without having to make phone calls. Cons I have not found anything I haven’t liked yet. We have been using it for over a year. Review Source ZB Zachary B. General Manager Leisure, Travel & Tourism Used the software for: 1-2 years ### "TourOpp Go, best softare for customer management and communication" May 5, 2022 5.0 Pros The automation side is great, it has reduced the manual aspect of communicating with our customers. Cons We have not found any cons yet, however we are sure that the TourOpp Go team will make short work of them if they ever come up. Review Source Response from TourOpp May 9, 2022 Hi Zachary! We are thrilled to hear that our SMS automation has made such a positive impact on your business in relation to your customer managemant and communication! Thank you for taking time out of your day to write your review, we appreciate your kind words so much! <3 TourOpp DC Donald C. Co Founder Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Immediate Results" April 11, 2022 5.0 We have saved a ton of man hours on the phones by using the text service to get information to the guests that they more than likely didn't read in email format. Guests calling for directions, start times, meeting locations etc, have greatly fallen off because now those guests receive that information from automatic alerts and can use that chatbot feature to answer most of their questions. The system also alerts guests with dietary restrictions to email us before their tour which greatly cuts down on last minute changes. Pros TourOpp has helped our business in multiple ways from the moment we launched it. The amount of last minute changes to tour food tours has dropped significantly by simply getting information to and from each guest in a very reliable way. The amount of man hours saved from making and taking phone calls by getting important information to the guests first is worth the price of the service alone. Cons I have nothing negative to say about these guys. Review Source Response from TourOpp April 19, 2022 Hello Donald! We appreciate you writing such a beautiful and detailed review! It's such a pleasure to read about all of the wonderful things you have been experiencing since joining with TourOpp GO! We know how important your customers are and are thrilled to have created a fast and easy way to streamline that communication. <3 TourOpp fP francesco P. director Food & Beverages Used the software for: 6-12 months ### "great value and great support" March 15, 2023 5.0 great Pros great support from their team. great value for the money Cons nothing. I like it a lot. it's a great value for the money Review Source MM Mitzy M. Ejecutivo e-Partners Leisure, Travel & Tourism Used the software for: 6-12 months ### "An excellent way to communicate with your clients!" April 18, 2022 5.0 Pros It is very simple to use and allows us to send our customers important information about their purchase and set up marketing strategies. Cons We haven't negative comments about this tool. Review Source Response from TourOpp April 20, 2022 Hello Mitzy! Thank you for taking time out of your day to write this review! We are glad that we could assist you in your marketing strategies, as well as streamlining communication between you and your customers! <3 TourOpp SM Sean M. GM Recreational Facilities and Services Used the software for: 1-2 years ### "Makes communication with guests a breeze!" March 16, 2023 5.0 Pros We love being able to customize and reach out to our different groups of rafters and tubers and give them specific updates and instructions. Cons Wish the integration with Fareharbor was a little tighter Review Source JO Jim O. CEO Recreational Facilities and Services Used the software for: Less than 6 months ### "Saves us time" April 12, 2022 5.0 Pros The automated messages save us time. We contact all of our guests before their start time to make sure they know where to go and when to arrive. This allows us to do that automatically which is a great time saver. Cons It would be nice to have a notification when a guest has a question that the bot cannot answer. Review Source Response from TourOpp April 19, 2022 Hi Jim! We are so grateful that you took the time to write a review! It makes us so happy to hear that TourOpp GO!'s automated messages have been able to save you so much time! Thank you for your feedback, we know that making sure your guests are tended to is so important, so in the event the chatbot is unable to answer a question from a guest, you will reveice a notification via email that a question could not be answered. Please feel free to reach out to us directly if there is anything we can help resolve. <3 TourOpp FN Frédérik N. CEO Entertainment Used the software for: 6-12 months ### "Increase in sales" March 16, 2023 5.0 Awersome Pros I like the results having more reviews bring to my company! Cons A bit cheaper for bigger users would be nice Review Source JK John K. Owner/Guide Hospitality Used the software for: Less than 6 months ### "Not Ready to Evaluate" May 3, 2022 5.0 Pros Need to contact customer support. Not getting the reviews I hoped for. Cons It was easy to engage and they priced it per reservation so I can afford it. Review Source Response from TourOpp May 13, 2022 Hello John! While it's only been a couple of months since we started working together, we appreciate you writing a review for us! We are confident you will get significantly more reviews when you use TourOpp than you would, if you didn't. Text messaging is certainly more effective at getting people to do this! Obviously, the maximum number of reviews will also depended on how many bookings you get. Either way, we will have one of our AMs to reach out and look at your strategy to see if there's any adjustments we can make. We also hope moving forward that you can take advantage of the time savings and extra revenue opportunities that we can provide for your business. We want to make sure you succeed and get the most out of your integration with TourOpp GO! <3 TourOpp BL Benigno L. VP of Operations Entertainment Used the software for: Less than 6 months ### "Excellent Service" March 16, 2023 5.0 Pros The amount of detail we can insert for each particular event. We operate at more than 60 event locations and the opportunity to insert not only dynamic customer information but also event specific information has tremendously helped decrease unnecessary customer service calls and allowed our team to operate more efficiently. Cons There were a few hiccups in the beginning in relation to the way event times and dates were being sent. While this did get fixed, it delayed our planned rollout. Review Source JB Jessica B. Owner Food & Beverages Used the software for: Less than 6 months ### "Great Solution for Small-Mid Sized Tour Operator" April 7, 2022 5.0 Pros This product is cost effective and easy to use. It helps us communicate with tour guests and send important information, freeing up customer service staff to focus on other tasks. Cons So far I have been happy with the software. Review Source Response from TourOpp April 19, 2022 Hi Jessica! Thanks for writing a review for us! We love hearing that we have been able to make your work easier and have freed up time for your staff to be able to focus on other tasks. We hope that we can continue to make running your business as seamless and easy as possible. <3 TourOpp LQ Laura Q. MANAGER Hospitality Used the software for: Less than 6 months ### "We love TourOpp" April 6, 2022 5.0 Pros We haved saved so much time by switching to TourOpp. Our items being cross sold are an awesome advantage to us, which literally ends up paying for their services plus some! Cons We do not have any complaints about TourOpp Review Source Response from TourOpp April 19, 2022 Hi Laura! Thank you for taking the time to write a review! We are so happy to hear that we have not only been able to save you time, but have created revenue via the ability to cross-sell through SMS. We hope that you continue to see your business grow and succeed! <3 TourOpp TL Todd L. Founder/Owner Entertainment Used the software for: Less than 6 months ### "The best functionality you can get!" June 14, 2022 5.0 From the very beginning I was extremely happy with TourOpp. My rep answered all of the questions I had and never pushed the product. Between the TourOpp rep and I the software was set up very quickly. Pros Once the software is set up it operates automatically. Cons I'v e been using it for 6 weeks and there isn't anything I don't like about it. Review Source Response from TourOpp June 21, 2022 Hi Todd! Thank you so much for taking the time to write a review! We are thrilled that our rep was so helpful to you and that the integration with TourOpp GO! was easy and enjoyable! We hope for nothing but the best for your business and all of your successes to come with TourOpp GO! <3 TourOpp RF Rocio F. Sales Manager Hospitality Used the software for: Less than 6 months ### "Good Option" April 13, 2022 5.0 easy set up and very informative, the automatic features work very well and customer support is exceptional Pros the automation of all the features and ease of use. Cons the product is very good not much to improve software wise, could be less expensive Review Source Response from TourOpp April 19, 2022 Hello Rocio, Thank you for writing a review! We appreciate you taking the time and love to hear that TourOpp GO! has been so easy and efficient. We are overjoyed that we could be so helpful to you and your business! <3 TourOpp TK Torin K. Owner Entertainment Used the software for: Less than 6 months ### "Excellent Tour Operator Tool!" May 6, 2022 5.0 Excellent customer service, excellent product. Pros The sms review requests are very helpful, and the custom reports provide us important data. Cons I haven’t had any issues at all. We are happy with our service. Review Source Response from TourOpp May 13, 2022 Hi Torin! We appreciate you taking the time to write a review for us! It's so great to hear that TourOpp GO! has been able to help your business in so many ways. We understand how important reviews are and how being able to track that communication is so beneficial for data/business analytics. Truthfully, we are happy to be of service to you! <3 TourOpp VS Valur S. Owner Leisure, Travel & Tourism Used the software for: Less than 6 months ### "SMS Marketing Tool" June 4, 2022 5.0 Pros I like the fact to be able to service our travelers with all means possible. Cons The look of the system is a bit archaic but it is not complicated Review Source Response from TourOpp June 14, 2022 Hello Valur! Thank you for taking the time to write a review for us! We are so happy that you have been able to better serve your customers via SMS! While we love how helpful we have been, we also value your feedback. So, be sure to keep an eye out, because we are working on something special on our end! <3 TourOpp VR Verified Reviewer Team Lead Marketing and Advertising Used the software for: Less than 6 months ### "Really Good" May 3, 2022 4.0 Pros It's better than other sms marketing software I've tried, easy to use and at a good price. Cons I miss the multifunctionality of other similar software Review Source Response from TourOpp May 9, 2022 Hello! Thank you for writing your review! We are grateful for your feedback and are happy to hear that you are enjoying TourOpp GO! <3 TourOpp Similar Products Featured ## Related categories [SMS Marketing](https://www.capterra.com/sms-marketing-software/)[Live Chat](https://www.capterra.com/live-chat-software/)[Tour Operator](https://www.capterra.com/tour-operator-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.