# Jonas Construction Software Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Jonas Construction Software the right Field Service Management solution for you? Explore 144 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/25050/Jonas-Construction-Software/reviews --- Jonas Construction Software 4.1 (144) [View alternatives](https://www.capterra.com/p/25050/Jonas-Construction-Software/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Jonas Construction Software Ease of use 3.9 Customer Service 4.1 ## Pros and Cons in Reviews MH Matthew H Project ManagementConstruction, 11 - 50 employeesUsed the software for: 1-2 years. “The things I liked was that it has a very simple user interface that is easy to pick up and tracking items are decent.“ April 26, 2026 DU Derek U AccountantConstruction, 51 - 200 employeesUsed the software for: More than 2 years. “Overall ERP systems makes it difficult share information with Project Managers and other COI's. “ March 12, 2026 IO Ibrahim Mohammed O DMBanking, 10,001+ employeesUsed the software for: Less than 6 months. “Even a beginner can find it very useful.“ July 28, 2022 EM Eddie M CEOConstruction, 51 - 200 employeesUsed the software for: More than 2 years. “I am now going to be spending time trying to find replacement software, as the lack of customer support renders this system a very expensive anchor.“ January 20, 2023 IO Ibrahim Mohammed O DMBanking, 10,001+ employeesUsed the software for: Less than 6 months. “The software is very good and user friendly it very easy to use at any given period.“ July 28, 2022 EM Eddie M CEOConstruction, 51 - 200 employeesUsed the software for: More than 2 years. “Unfortunately, when it has issues, which is often, there is a complete lack of any kind of customer support available.“ January 20, 2023 SH Sheryl H PresidentTelecommunications, 11 - 50 employeesUsed the software for: More than 2 years. “Finally we opted to hire a summer intern that would help get much of the information needed into the program and get this ball rolling. “ July 8, 2020 JC John C ControllerConstruction, 51 - 200 employeesUsed the software for: 1-2 years. “Support was not good.“ July 26, 2023 ## Showing most helpful reviews Showing 1-25 of 144 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AB Ashley B. Billing Manager Construction Used the software for: 2+ years ### "All-In-One" August 5, 2022 5.0 Jonas does everything we need it to do. When something is not working, the Jonas team can take over your computer (with your permission and supervision) and fix it remotely. They do so in a timely manner. Pros Jonas is great because of just how much it can do. Payroll, billing, AR/AP, job costing, service dispatch - it's all-in-one. Cons It's much easier to use the arrow keys than the mouse to navigate in Jonas. I like using the arrow keys, but some users here would prefer to use the mouse. Review Source PA Paula A. Controller Construction Used the software for: 2+ years ### "Long Time User" June 21, 2019 5.0 I have been very satisfied and happy with Jonas. Their improvements and new ideas every year are very beneficial to my company. In the beginning of our purchase of Jonas, project management was new, and since then ( almost 10 years ago), it has come such a long way, and has continuous improvements. The changes and the growth that has been made over the last 10 years has made my company more productive, has allowed us to analyze, keep track of certain important items ( job related, and human resource related) and help us grow our company, since we know we can handle any situation internally. Pros There are many things I love about Jonas. Here's just a few 1. The structure of the entire software, for example, how the trial balance ties into the general ledger, which then can tie into your job costing and your work orders. In addition to consolidating financial statements. 2. When a mistake is made, you can not delete it. It's there for good. You can fix it, but not delete it. This actually helps when needing to figure something out months later. 3. Job costing module, especially for gross profit analysis. This is very robust module, and works amazing to analyze on a company basis or at a job level basis. 4. Restrictions or an individual user, or a group of users. There are not only restrictions by module, but by button, by job etc. Security and restrictions for administrators all the way to super intendents is great. There have been many times where we have allowed a project manager to do something, and then we realized they shouldn't have access, and we made the change instantaneously. Cons There isn't much that I dislike about Jonas, but there are a couple of items I believe need improvement: 1. Procedures on how to do a specific task, including tricks and short cuts. There is an online module for all procedures, but doesn't give you everything. 2. Jonas Contacts, not very easy to use. Understanding where to create a contact ( job related or non job related), where the contacts are kept, as well as needing more people in my company to understand how to use it. Review Source EM Eddie M. CEO Construction Used the software for: 2+ years ### "If I could travel back in time, I would save myself years of heartache and not buy this system." January 20, 2023 1.0 Jonas does a job when it works. It is the single least popular software in our organisation. Unfortunately, when it has issues, which is often, there is a complete lack of any kind of customer support available. We have been trying for two weeks, to get technical support for an issue that is preventing us from completing our month end financials. Even contacting our account manager has had no result and now I am browsing the "Meet the team" webpage to try to irritate someone "important" at Jonas to try to get some help. I am now going to be spending time trying to find replacement software, as the lack of customer support renders this system a very expensive anchor. Pros I actually find this software cumbersome to use and impossible to get technical support for when it doesn't work, which is often. Cons Total lack of support, total lack of interest in customers, after they get your money, total lack of anything remotely approaching interest when their product doesn't work properly, which is often. Review Source Response from Jonas Construction Software October 31, 2023 Hi Eddie, Firstly, I'm sorry. My name is Oren - I'm on the Marketing team here at Jonas. This sounds like a very frustrating experience. I'm also sorry that we didn't respond sooner to your experience. We could have done better. Secondly, Thank you for raising your hand and letting us know how you felt about our product and business. When customers have these types of experiences, we need to hear it. If you'd like, please reach out to me, and I'll connect you directly with the people you were looking for. Oren. oren.falkovitz@jonasconstruction.com SH Sheryl H. President Telecommunications Used the software for: 2+ years ### "Rocky start with soft landing" July 8, 2020 4.0 This software was purchased many years before we fully deployed. We faced challenges getting the information from our prior software programs into Jonas. Not that the Jonas software wasn't helpful and user friendly, it was more of a total revamp from our end. Then comes the issue of time. When "business goes on" and you don't have time to fully devote on a project, it gets stopped and started way too often. In addition to making changes on our end regarding how we wanted the information to land in Jonas, it simply became a chore. Finally we opted to hire a summer intern that would help get much of the information needed into the program and get this ball rolling. We were using multiple programs that Jonas would be replacing which was a part of our grief. Now that we have fully launched Jonas it has been a blessing. While we do occasionally find a challenge here and there, all-in-all the program has and does perform as we need it to. Support has been very good to us. I would definitely recommend the person that is the main administrator of the program to attend at least one if not more of the Jonas conferences. Those have been helpful with meeting other users and getting their input. Pros The program is very adaptable. The consistent upgrades and changes as result of customer input is outstanding. Many ideas are suggested and then implemented within a year (if they are truly useful). The customer support is always there and everyone does their best to rectify any issues. Cons There are no roadblock cons. There are items that require a "workaround" on occasion but Jonas is very helpful in assisting with a workaround. The changeover of our entire system (our choice) was our biggest challenge. Along with that changeover it required us to think a bit differently. Reason for choosing Jonas Construction Software It seemed Jonas was an overall better fit. It has turned out to be a very good decision on our part. Review Source JP Jackie P. Controller Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "Commercial/Residential Electrica Contractor. Jonas was the right fit for us." February 24, 2017 4.0 We have been live with Jonas for a little over a year. As with ANY software, it isn't perfect and will not suit every need. It is impossible for a software to please everyone as we all run our businesses differently. We shopped several software options, and for our medium size company with a service department, Jonas fit us best. I agree, the reports are very simplistic in format and do take some getting used to. I had to look beyond pretty pictures and format as what is really important to us is the data. The Pro and Con to Jonas is it is HIGHLY customizable. With that, there needs to be a very thoughtful process to how you set it up in the beginning. Which is a challenge since you won't know how some things work until you are using it. It is a very robust software for the price, in my opinion, and will take patience and time to learn all it can do. I found that the very basics such as entering A/P, work orders, creating jobs are very easy to learn. The complexity comes when you want/expect to rely less on outside software and spreadsheets. Our company borders two states, one with a multi-jurisdiction sales tax schedule. Every payroll or sales tax requirement Jonas has been able to handle. Jonas is able to handle multi-state, multi union payrolls. Something we found not very many programs could throw in a service department and it became very small unless I wanted to buy a program that equated us to driving a bus down the road for 3 people while spending 6 figures. No thank you. Pros My favorite is the Project Control screen. From there, our project managers can drill down and get all the information they need in one quick and easy place. Each person can customize some of the drill down screens to tailor to their individual needs. AIA/progress billing is easy with the step by step menu. It is also easy to go back and adjust if needed. The ability to set controls across the various modules. Your voice is heard. I have always been able to talk thru a challenge with support and management. They listen and if the demand is there they will put it in the next product update. Cons The stock payroll reports haven't fit very well for us. But Jonas is working on that. Cluttered menu items that hang in there because their long-time customers still use them. It is confusing when you are first learning. Review Source KW Katelynn W. Contract Administrator / Accounting Construction Used the software for: 2+ years ### "I am Happy Long-term Client that has been using Jonas since 2001" August 2, 2018 5.0 Great trainers who are very knowledgeable and professional. They work with us to troubleshoot any issues we are having with prompt response time! Pros We found Jonas easy to learn because they have THE BEST trainers and customer support. We have gotten to know that staff over the years and they are awesome! Doesn’t matter if we have big or small questions - they are always willing to help us. We use the system for A/R, A/P, G/L, Payroll, Project Management, Service Management, Inventory, and Equipment. The reporting is the best part because we are able to fully drill down and see how all projects are doing at any point in time. We’ve also been able to grow our service management side because of their Dispatch Board and the mobile solution. We love it!!! And last but not least, the payroll makes my life so much easier, having both union and non-union – this makes it a breeze. As a Union Electrical Contractor working in over ten different locals in California, this is imperative to have this functionality. Jonas Software has changed the way the company operates, saving time, making things more organized, and more proficient. Jonas is always listening to clients and they truly care and live up to their promise of being a partner rather than just a provider. We are able to have full insight into our business and we’ve been able to grow because of the software! Cons At this time I can not think of any cons. Review Source NB Nisarg B. Purchasing clerk Construction Used the software for: 6-12 months ### "Efficient and easy to use software with huge scope to grow " August 12, 2023 4.0 Overall good software for daily use of construction project management. However, it has huge scope for improvement to stay ahead of the competition. Pros It’s impressive how easily one can get to learn this software for their daily use in various aspects of job. It has all the basic features require for efficient project management. Cons It can be improved to have more useful and advanced project management tools that can enable managers to drive strategic decisions. Review Source Response from Jonas Construction Software November 16, 2023 Hi Nisarg, Thanks for taking the time to share your review of our software. We really appreciate it! Oren, Director of Marketing Jonas Construction Software AM Amber M. AP/AR/Payroll Facilities Services Used the software for: 1-2 years ### "An accounting-focused software that focuses on the minutia instead of general ease of use. " May 4, 2018 3.0 Pros Jonas creates an almost sterile accounting environment where every move is tracked and audited, increasing visibility of individual tasks. Processes are broken down into very small steps which can be helpful if you're looking for an audit trail. The mobile portion (emobile) of Jonas Enterprise is a valuable addition for field workers and dispatchers alike. Cons Visually the interface leaves much to be desired. Scale and size are unchangeable and there are many screens and modules that are so miniscule as to render them unreadable. Mobile-wise the visuals get better but are not quite user friendly for service individuals in the middle of a job. Jonas creates such a lengthy process for every single task that it can seem like you are taking 7 steps that could have been accomplished in one. While the audit function of Jonas is a highlight for the developers, as an ordinary user I can say it is something I never use but is incorporated into everything I do whether I like it or not. Boasted as a "true accounting software" I can't help but imagine it was an accountant's evil fantasy to produce such a laborious process to accomplish small daily tasks. When Jonas is forced to go big, it fails spectacularly. Financial reporting is and general overview is so fuzzy and diluted it's almost useless. Because Jonas creates so much data on the micro scale, large reports and financial analysis provides very little useful information. Drill down does not exist in the true sense of the word. Review Source VR Verified Reviewer Personal Assistant to CEO Construction Used the software for: Less than 6 months ### "Over promised and Under delivered" May 1, 2018 1.0 Pros The features look great on paper. It would be awesome if it did everything that it's supposed to instead of being functional in theory. Cons The implementation team did not do what they should and we were told that multiple features didn't exist despite the fact that they were shown in the demo or promised by the sales team. Workarounds for everything. Review Source Response from Jonas Construction Software May 28, 2018 Hello, I am so sorry for the problems that you are experiencing. At Jonas, we really value our clients and we want to help make the experience better for you. Since you didn't provide your name or company name we don't know the best way to get in touch with you to resolve the issues. Please feel free to email me directly at yana.tcharnaia@jonassoftware.com or call me at 1(888)789-9073 ex. 2255 so I can make sure that you are an Enterprise client and if you are, I will work with you to resolve the problems you are dealing with. With Much Appreciation, Yana Tcharnaia Sales Director, Jonas Software (US)1-888-789-9073 x2255 (CDN)1-800-352-6647 x2255 (Cell)1(416)902-7737 VR Verified Reviewer Security Operations Centre Analyst Computer & Network Security Used the software for: 1-2 years ### "Dated but Functional" September 22, 2019 3.0 At the end of the day this software does what it needs to do. From an administration perspective it can be difficult to manage. Pros Jonas software is reliable and gets the job done. The functions of the software meets the business need. Cons This software tends to be rather finnicky to get running in any environment. Frequent issues are often frustrating to resolve with support. Their reps tend to be hit and miss I've dealt with very helpful and completely useless support agents when reaching out for help. Review Source PR Patsy R. Operations Assistant Construction Used the software for: 2+ years ### "Jonas for Construction" March 10, 2020 4.0 Jonas has really streamlined our accounting processes and made us more efficient. Pros The main reason we switched to Jonas was for the Job Costing feature and it continues to to make our life easier. Payroll has also proven to make us more efficient, particularly with dealing with multiple union agreements. Cons What I like least about Jonas is the Report Design feature. I find it difficult to maneuver and create the reports that I need. Review Source JK Julie K. President Used the software for: 2+ years ### " We are in the business of construction not IT or software" February 26, 2019 2.0 Pros It was much less expensive than many of the others we looked at. The service module is robust and we like the idea of the dispatch board. The payroll module is better than what we were using before Cons Absolutely terrible customer service. The software is not intuitive so unless you are an IT guru it is not easy to use or write reports. The report writing function doesn't work the same in each module. No dashboards. I am looking elsewhere after only 3 years Review Source CV Cindy V. Sr. Business Administrator Construction Used the software for: 2+ years ### "After some training it is a very indepth easy to use program" April 4, 2017 4.0 The customer support are amazing and really know their product!!! Pros The customer support whenever you have an issue, question or concern is outstanding, when you log a case they get back to you very quickly. Cons The system can be a little overwhelming if you do not have some training, but once you have been working with it for awhile (if you have worked with other accounting software) it is very user friendly at least for the general areas of each module. If you search in the tutorials Jonas is quite good at supplies assistance for most of the modules. Therefore I can not really find a con. Review Source KB Karen B. HR Manager Construction Used the software for: 2+ years ### "This is a great all-in-one software for our industry" October 2, 2020 5.0 Pros Jonas software does a great job of integrating all aspects of our business into one software platform. They stay on top of updating the software to keep it on trend with what we need. Cons I wish there was a better system for training. When we have a new employee come on board it would be great if Jonas offered a better training tool for us to use. Review Source PS Patrick S. Construction Used the software for: ### "Disappointed" June 4, 2014 1.5 Pros The reporting options are pretty much unlimited. Cons This software package is not very intuitive. Data entry is not centralized, and you are required to navigate through multiple areas of the software to enter information that could easily be centralized in one data entry point. We were sold on features that either do not exist or that we are now being told we should not implement. This software does not do automated workflows, which we were told it could do. Partway through implementation, we were told we would not immediately be able to use the mobile platform. We understand this is construction software. However, this product was presented to us as a viable option to manage our service business, and we were assured that service management was a focus within the product. After spending several months in the software, we can assure anyone else looking for a service management solution that this is not the product for you. In fact, rather than replacing our outdated software, we are currently using both our old software and this software to ensure the new software is operating correctly. Review Source JS Judy S. Accounts Receivable Electrical/Electronic Manufacturing Used the software for: 2+ years ### "12-year Jonas user" August 14, 2015 4.5 Pros The bookmark feature where you can have multiple screens open simultaneously is so convenient. Jonas is willing to accept input on new ideas and feedback on current features to keep the product moving forward. Our network administrator thought the Jonas user conferences worthwhile and learned a lot at the seminars and networking sessions with other users. Cons MIS processes an extremely high volume of service calls every month. It has been a learning curve using the new Jonas dispatch/scheduler which is vastly different from the previous dispatch board. Customer service reps have been working with us since the upgrade in March. Plus we are working towards implementing Jonas eMobile in September which should go a long way towards streamling our cumbersome data entry processes. Review Source MS Michael S. Manager Construction Used the software for: 6-12 months ### "Unhappy with training. " August 8, 2018 1.0 Pros The software has a lot to offer and many great features. It is very flexible and you can reall drill down cost and overhead with all of the reporting. Cons The trainer that we were assigned did not understand accounting for construction and new even less about the software. When we finally complained about the trainer they switch trainers and did not credit us for any training and left us with a company file that was set up incorrectly. They said they could help fix it but it would be another charge for the extra support. Now three months later they do not return our emails. The software is very complicated without training you will really struggle. Review Source PG Pamela G. Accounting Clerk Construction Used the software for: 2+ years ### "A Simple, Highly Customizable, Multi Function Software" September 20, 2015 5.0 Pros I have used Jonas to process Accounts Receivable,Accounts Payable, Payroll, Inventory, and Job Cost since 2010. The modules are easy to use and financial reports can be customized for better decision making especially in Job Cost. The Inventory Module helps to track levels to re-order and specific materials used per job. Overall, I think this is a great software for the Construction Industry because Labour Costs, Materials, and Overheads can be easily retrieved in detail. Cons In the future, I would like to be able to retrieve scanned vendor & customer documents(WSIB & Certificate of Insurance) through the Vendor & Customer Modules(Contractors & Subs). This will be better for tracking purpose. Review Source MH Marie H. Controller Construction Used the software for: 6-12 months ### "Looked for Jonas as a solution. Only found problems." May 6, 2015 1.0 Pros After investing in this software and using it for six months in the construction industry, hoping it would provide a solution to integrating a full service project management, doc control and accounting system, our general contracting company had no choice but to return to Sage 100 Software. Jonas was horrible. Cons Jonas overpromised in their sales, and underdelivered to the point of negligence in both the product and the service. We paid for add on modules that were never installed or followed up on, the training was inadequate, and the support was horrible. Please do yourself a favor, if you are a general contractor looking for a solution as above, and do NOT consider Jonas. It was a very expensive mistake for our company, in terms of the issues that it caused us. I was never so glad to go back to an imperfect program as Sage 100. We cleaned up our files and worked with a consultant, and I am so happy with Sage now after our nightmare experience with Jonas. Review Source LC Luis C. Senior Estimator Construction Used the software for: 2+ years ### "The product has outstanding features tailored to our needs." January 9, 2019 5.0 Pros Jonas is one of the most versatile software systems for our type of business in the construction industry. Cons There are very little cons that I encountered. There may be other ways to approach the Digio that may facilitate saving emails and documents in to the projects. Review Source dL dennise L. accounts payable Construction Used the software for: 6-12 months ### "Horrible " April 10, 2018 1.0 Pros The one thing I do like is that you can customize reports. This is probably the only good thing about this software. Cons Everything else about this software is bad. The customer service us horrible, the accounting system has glitches all the time, Information is hard to find in all of the menus they list. These menus are ones that were customized for other companies but show up on your menus. There are some items within the menus that cannot be accessed because they are old yet they do not remove them. Trying to pay out retention is a nightmare. Do not make any mistakes or have to change anything in parables because anything you do will print on the suppliers remittance slip. Lets not even go into customer service what a joke this company is horrific. Review Source GW Gary W. Preident Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Jonas is easy to use and Jonas is spending the money to make it better and stay up with the times." May 16, 2017 4.0 Pros That it has good Job Cost reporting features / E-Time Sheets / Direct Deposit / Work Orders that work very well. All modules work well. Cons Sometimes support takes a little to long. Some of the modules don't seem like they have been finished. Review Source TA Tammy A. Construction Used the software for: 2+ years ### "Customer support is terrible" March 3, 2015 2.0 Pros Accounts payable module works, but any accounting software can do that. Cons I have been using this software for the past 7 years and find the support staff doesn't really know what they are doing. When you finally get to a programmer (which typically takes days), they fix the problem. Not always. Then if you do have a procedural question, the help manuals are impossible to navigate to the specific spot you need help with. So again you call support and your question get put onto log. Lately it takes over a day to get a phone call back. It's not helpful at all, and it's frustrating really. Review Source LV Luke V. Business Optimization Manager Construction Used the software for: 6-12 months ### "Best Integrated Software" January 8, 2019 5.0 Pros \- Very robust reporting, and easy to customize reports - Easy to use and easy for new employees to learn - Support is pretty quick at resolving any technical issues - Everything is integrated, accounting, scheduling, project management, time entry in the field - Jonas really understands the industry Cons They are always developing and releasing new modules. I'm always excited to see new modules being released. Currently waiting for geofencing to be added to Field Time. Review Source AW Amy W. Accountant Construction Used the software for: 1-2 years ### "Extremely happy with Jonas Software." April 1, 2015 4.5 Pros I like the Accounting part of this product, being able to drill down and see exactly where the information is coming from as well as being able to see who did what and on what terminal. I also like the reporting capabilities that Jonas offers. I also think that the customer support is outstanding! Thank you Jonas! You have a great team! Cons I think that the contracts have been probably the weakest link for me. I would like to see more discussions on the service contracts. It would be nice to have more than one session offered at the conference on Service Contracts. We are still relatively new with this software (April 2013) so I am still learning. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.