# Jonas Construction Software Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Jonas Construction Software the right Field Service Management solution for you? Explore 145 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/25050/Jonas-Enterprise/reviews --- Jonas Construction Software 4.1 (145) [View alternatives](https://www.capterra.com/p/25050/Jonas-Construction-Software/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Jonas Construction Software Ease of use 3.9 Customer Service 4.1 ## Pros and Cons in Reviews MH Matthew H Project ManagementConstruction, 11 - 50 employeesUsed the software for: 1-2 years. “The things I liked was that it has a very simple user interface that is easy to pick up and tracking items are decent.“ April 26, 2026 SK Sheila K AdminConstruction, 11 - 50 employeesUsed the software for: 6-12 months. “When I came across a bug during peak times contacting customer service was a slow process and in construction and business that's not something that's good because time is money.“ May 21, 2026 IO Ibrahim Mohammed O DMBanking, 10,001+ employeesUsed the software for: Less than 6 months. “Even a beginner can find it very useful.“ July 28, 2022 DU Derek U AccountantConstruction, 51 - 200 employeesUsed the software for: More than 2 years. “Overall ERP systems makes it difficult share information with Project Managers and other COI's. “ March 12, 2026 IO Ibrahim Mohammed O DMBanking, 10,001+ employeesUsed the software for: Less than 6 months. “The software is very good and user friendly it very easy to use at any given period.“ July 28, 2022 EM Eddie M CEOConstruction, 51 - 200 employeesUsed the software for: More than 2 years. “I am now going to be spending time trying to find replacement software, as the lack of customer support renders this system a very expensive anchor.“ January 20, 2023 SH Sheryl H PresidentTelecommunications, 11 - 50 employeesUsed the software for: More than 2 years. “Finally we opted to hire a summer intern that would help get much of the information needed into the program and get this ball rolling. “ July 8, 2020 EM Eddie M CEOConstruction, 51 - 200 employeesUsed the software for: More than 2 years. “Unfortunately, when it has issues, which is often, there is a complete lack of any kind of customer support available.“ January 20, 2023 ## Showing most helpful reviews Showing 1-25 of 145 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AB Ashley B. Billing Manager Construction Used the software for: 2+ years ### "All-In-One" August 5, 2022 5.0 Jonas does everything we need it to do. When something is not working, the Jonas team can take over your computer (with your permission and supervision) and fix it remotely. They do so in a timely manner. Pros Jonas is great because of just how much it can do. Payroll, billing, AR/AP, job costing, service dispatch - it's all-in-one. Cons It's much easier to use the arrow keys than the mouse to navigate in Jonas. I like using the arrow keys, but some users here would prefer to use the mouse. Review Source PA Paula A. Controller Construction Used the software for: 2+ years ### "Long Time User" June 21, 2019 5.0 I have been very satisfied and happy with Jonas. Their improvements and new ideas every year are very beneficial to my company. In the beginning of our purchase of Jonas, project management was new, and since then ( almost 10 years ago), it has come such a long way, and has continuous improvements. The changes and the growth that has been made over the last 10 years has made my company more productive, has allowed us to analyze, keep track of certain important items ( job related, and human resource related) and help us grow our company, since we know we can handle any situation internally. Pros There are many things I love about Jonas. Here's just a few 1. The structure of the entire software, for example, how the trial balance ties into the general ledger, which then can tie into your job costing and your work orders. In addition to consolidating financial statements. 2. When a mistake is made, you can not delete it. It's there for good. You can fix it, but not delete it. This actually helps when needing to figure something out months later. 3. Job costing module, especially for gross profit analysis. This is very robust module, and works amazing to analyze on a company basis or at a job level basis. 4. Restrictions or an individual user, or a group of users. There are not only restrictions by module, but by button, by job etc. Security and restrictions for administrators all the way to super intendents is great. There have been many times where we have allowed a project manager to do something, and then we realized they shouldn't have access, and we made the change instantaneously. Cons There isn't much that I dislike about Jonas, but there are a couple of items I believe need improvement: 1. Procedures on how to do a specific task, including tricks and short cuts. There is an online module for all procedures, but doesn't give you everything. 2. Jonas Contacts, not very easy to use. Understanding where to create a contact ( job related or non job related), where the contacts are kept, as well as needing more people in my company to understand how to use it. Review Source EM Eddie M. CEO Construction Used the software for: 2+ years ### "If I could travel back in time, I would save myself years of heartache and not buy this system." January 20, 2023 1.0 Jonas does a job when it works. It is the single least popular software in our organisation. Unfortunately, when it has issues, which is often, there is a complete lack of any kind of customer support available. We have been trying for two weeks, to get technical support for an issue that is preventing us from completing our month end financials. Even contacting our account manager has had no result and now I am browsing the "Meet the team" webpage to try to irritate someone "important" at Jonas to try to get some help. I am now going to be spending time trying to find replacement software, as the lack of customer support renders this system a very expensive anchor. Pros I actually find this software cumbersome to use and impossible to get technical support for when it doesn't work, which is often. Cons Total lack of support, total lack of interest in customers, after they get your money, total lack of anything remotely approaching interest when their product doesn't work properly, which is often. Review Source Response from Jonas Construction Software October 31, 2023 Hi Eddie, Firstly, I'm sorry. My name is Oren - I'm on the Marketing team here at Jonas. This sounds like a very frustrating experience. I'm also sorry that we didn't respond sooner to your experience. We could have done better. Secondly, Thank you for raising your hand and letting us know how you felt about our product and business. When customers have these types of experiences, we need to hear it. If you'd like, please reach out to me, and I'll connect you directly with the people you were looking for. Oren. oren.falkovitz@jonasconstruction.com SH Sheryl H. President Telecommunications Used the software for: 2+ years ### "Rocky start with soft landing" July 8, 2020 4.0 This software was purchased many years before we fully deployed. We faced challenges getting the information from our prior software programs into Jonas. Not that the Jonas software wasn't helpful and user friendly, it was more of a total revamp from our end. Then comes the issue of time. When "business goes on" and you don't have time to fully devote on a project, it gets stopped and started way too often. In addition to making changes on our end regarding how we wanted the information to land in Jonas, it simply became a chore. Finally we opted to hire a summer intern that would help get much of the information needed into the program and get this ball rolling. We were using multiple programs that Jonas would be replacing which was a part of our grief. Now that we have fully launched Jonas it has been a blessing. While we do occasionally find a challenge here and there, all-in-all the program has and does perform as we need it to. Support has been very good to us. I would definitely recommend the person that is the main administrator of the program to attend at least one if not more of the Jonas conferences. Those have been helpful with meeting other users and getting their input. Pros The program is very adaptable. The consistent upgrades and changes as result of customer input is outstanding. Many ideas are suggested and then implemented within a year (if they are truly useful). The customer support is always there and everyone does their best to rectify any issues. Cons There are no roadblock cons. There are items that require a "workaround" on occasion but Jonas is very helpful in assisting with a workaround. The changeover of our entire system (our choice) was our biggest challenge. Along with that changeover it required us to think a bit differently. Reason for choosing Jonas Construction Software It seemed Jonas was an overall better fit. It has turned out to be a very good decision on our part. Review Source JP Jackie P. Controller Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "Commercial/Residential Electrica Contractor. Jonas was the right fit for us." February 24, 2017 4.0 We have been live with Jonas for a little over a year. As with ANY software, it isn't perfect and will not suit every need. It is impossible for a software to please everyone as we all run our businesses differently. We shopped several software options, and for our medium size company with a service department, Jonas fit us best. I agree, the reports are very simplistic in format and do take some getting used to. I had to look beyond pretty pictures and format as what is really important to us is the data. The Pro and Con to Jonas is it is HIGHLY customizable. With that, there needs to be a very thoughtful process to how you set it up in the beginning. Which is a challenge since you won't know how some things work until you are using it. It is a very robust software for the price, in my opinion, and will take patience and time to learn all it can do. I found that the very basics such as entering A/P, work orders, creating jobs are very easy to learn. The complexity comes when you want/expect to rely less on outside software and spreadsheets. Our company borders two states, one with a multi-jurisdiction sales tax schedule. Every payroll or sales tax requirement Jonas has been able to handle. Jonas is able to handle multi-state, multi union payrolls. Something we found not very many programs could throw in a service department and it became very small unless I wanted to buy a program that equated us to driving a bus down the road for 3 people while spending 6 figures. No thank you. Pros My favorite is the Project Control screen. From there, our project managers can drill down and get all the information they need in one quick and easy place. Each person can customize some of the drill down screens to tailor to their individual needs. AIA/progress billing is easy with the step by step menu. It is also easy to go back and adjust if needed. The ability to set controls across the various modules. Your voice is heard. I have always been able to talk thru a challenge with support and management. They listen and if the demand is there they will put it in the next product update. Cons The stock payroll reports haven't fit very well for us. But Jonas is working on that. Cluttered menu items that hang in there because their long-time customers still use them. It is confusing when you are first learning. Review Source KW Katelynn W. Contract Administrator / Accounting Construction Used the software for: 2+ years ### "I am Happy Long-term Client that has been using Jonas since 2001" August 2, 2018 5.0 Great trainers who are very knowledgeable and professional. They work with us to troubleshoot any issues we are having with prompt response time! Pros We found Jonas easy to learn because they have THE BEST trainers and customer support. We have gotten to know that staff over the years and they are awesome! Doesn’t matter if we have big or small questions - they are always willing to help us. We use the system for A/R, A/P, G/L, Payroll, Project Management, Service Management, Inventory, and Equipment. The reporting is the best part because we are able to fully drill down and see how all projects are doing at any point in time. We’ve also been able to grow our service management side because of their Dispatch Board and the mobile solution. We love it!!! And last but not least, the payroll makes my life so much easier, having both union and non-union – this makes it a breeze. As a Union Electrical Contractor working in over ten different locals in California, this is imperative to have this functionality. Jonas Software has changed the way the company operates, saving time, making things more organized, and more proficient. Jonas is always listening to clients and they truly care and live up to their promise of being a partner rather than just a provider. We are able to have full insight into our business and we’ve been able to grow because of the software! Cons At this time I can not think of any cons. Review Source NB Nisarg B. Purchasing clerk Construction Used the software for: 6-12 months ### "Efficient and easy to use software with huge scope to grow " August 12, 2023 4.0 Overall good software for daily use of construction project management. However, it has huge scope for improvement to stay ahead of the competition. Pros It’s impressive how easily one can get to learn this software for their daily use in various aspects of job. It has all the basic features require for efficient project management. Cons It can be improved to have more useful and advanced project management tools that can enable managers to drive strategic decisions. Review Source Response from Jonas Construction Software November 16, 2023 Hi Nisarg, Thanks for taking the time to share your review of our software. We really appreciate it! Oren, Director of Marketing Jonas Construction Software VR Verified Reviewer Personal Assistant to CEO Construction Used the software for: Less than 6 months ### "Over promised and Under delivered" May 1, 2018 1.0 Pros The features look great on paper. It would be awesome if it did everything that it's supposed to instead of being functional in theory. Cons The implementation team did not do what they should and we were told that multiple features didn't exist despite the fact that they were shown in the demo or promised by the sales team. Workarounds for everything. Review Source Response from Jonas Construction Software May 28, 2018 Hello, I am so sorry for the problems that you are experiencing. At Jonas, we really value our clients and we want to help make the experience better for you. Since you didn't provide your name or company name we don't know the best way to get in touch with you to resolve the issues. Please feel free to email me directly at yana.tcharnaia@jonassoftware.com or call me at 1(888)789-9073 ex. 2255 so I can make sure that you are an Enterprise client and if you are, I will work with you to resolve the problems you are dealing with. With Much Appreciation, Yana Tcharnaia Sales Director, Jonas Software (US)1-888-789-9073 x2255 (CDN)1-800-352-6647 x2255 (Cell)1(416)902-7737 MP Megan P. Manager in Development Hospitality Used the software for: Less than 6 months ### "Country club must have" November 20, 2020 4.0 Easy point of sales system to use. Best experience so far in my career. Pros Jonas is pretty easy to navigate and customize. Changing buttons and prices are easy to do. Training others to use the system was easy. Cons Glitches would happen often. When there was a change in the system there should be a tutorial for staff. Review Source VR Verified Reviewer Security Operations Centre Analyst Computer & Network Security Used the software for: 1-2 years ### "Dated but Functional" September 22, 2019 3.0 At the end of the day this software does what it needs to do. From an administration perspective it can be difficult to manage. Pros Jonas software is reliable and gets the job done. The functions of the software meets the business need. Cons This software tends to be rather finnicky to get running in any environment. Frequent issues are often frustrating to resolve with support. Their reps tend to be hit and miss I've dealt with very helpful and completely useless support agents when reaching out for help. Review Source JT Jennifer T. Supervisor Construction Used the software for: 2+ years ### "Jonas & Emobile" February 10, 2020 4.0 Being able to use Jonas and Jonas Emobile has made things much easier and eliminated the duplication of running two seperate systems. Pros I like that we can all use one system, from the administration, to accounting and the technicians using the Emobile application. You can easily extract service information, maintenance information or accounting related information. Cons Creating reports and making your own documents is not easy. And though we love the addition of Emobile, we do run into problems that require help from the Jonas Support Team. Reason for choosing Jonas Construction Software Jonas was chosen because it was recommended to us as being the best choice for an HVAC company such as ours. Review Source AJ Anita J. Payroll Administrator Construction Used the software for: 2+ years ### "Seems to be lots of issues that are unexplainable by service department." January 17, 2019 3.0 I hate getting the answer of we will fix it but can't explain why it happened. I am the type of person that likes to know why something is happening. Payroll fixes are one of those issues. When I remove something it should be removed not partly removed and then have to have a Jonas tech take the information out completely and start over. Also when I call in it seems that the people that call back are new and have no idea what they are doing and I have to waste time looking for the payroll individual when time is a factor. Pros Easy to get around for the most part. Search function works good but needs more detail. Easy to start a case. Cons Fixes seem harder than they should be and when I call in for help on a time sensitive matter the person helping doesn't seem to know what I am talking about. Review Source BK Bruce K. CFO Construction Used the software for: 2+ years ### "Flooring contractor / reseller - after 6 years of Jonas experience" March 16, 2015 4.0 Pros The software handles WIP reporting very well. The subcontractor module provides good controls. The design of sales tax location codes provides good flexibility in sales tax reporting. The product has well-integrated applications. The F2 lookup ability in modules is consistently designed and very helpful. Cons 1) I would like more standard reporting capabilities. Some reports need Report Generator reports to create. Others require DataMart. DataMart can obtain good results, but it is too complex for anyone but a programmer to design. Almost all contractors have to deal with reporting workers comp and sales taxes, so these reports should be part of a standard product and not need custom programming. 2) During conversion in 2008, it was difficult to fully convert existing data into Jonas and also tie everything to jobs. 3) Portions of the programming have fields with too few characters available. Examples are the Customer PO field in Job Cost and A/R, along with the part number field in inventory. Review Source LP Lesa P. Office Manager Construction Used the software for: 2+ years ### "11 Years of Loyality!!" April 25, 2018 5.0 When we first came on board with Jonas in 2007 we had some issues being an excavation contractor in Pennsylvania with the state Prevailing wages, taxes, etc. but Jonas worked through those issues with us and now I highly recommend them!! I have been on many different software packages and Jonas is my favorite!! Pros Have always loved the support and ease of logging a support call. Staff is very knowledgeable!! Updates are easy to load. Jonas listens to clients needs for any changes that benefit the client. Cons I have nothing bad to say about Jonas. I have never had any thing to complain about with them. Everything is great! Review Source DB Deb B. Office Manager Construction Used the software for: 2+ years ### "Great program - easy to use" April 17, 2019 5.0 Overall, Jonas is a very good program, has very knowledgeable staff and fast response times to problems. Pros Ease of use. The program is easy to navigate, fast and functional. Cons There are modules which you are forced into purchasing in order to upgrade the program although we have no plans to use them. Review Source CP Courtney P. Payroll Lead - Field Time Construction Used the software for: 2+ years ### "Jonas Review " May 16, 2019 3.0 I use Jonas, Field Time and EBI, overall it has been a good experience. Pros Jonas is very user friendly and sleek looking. Cons Cons are the reporting. I do not like that layout of the reporting and the functionality of working in the reports. Review Source LJ Lili J. Senior Accountant Real Estate Used the software for: 2+ years ### "Reporting System" August 6, 2019 3.0 This software still prety good for the small to a middle construction business Pros User-friendly, easy to learn, and database in excel that easy to export the data Cons Allow the system to generate more type of reports. Review Source AD Andrew D. Accounting Construction Used the software for: 1-2 years ### "Jonas Construction Software - Ease of Use and Payroll Simplification" January 31, 2019 5.0 Pros Jonas Software has made our jobs in Accounting much easier than our past system. Our payroll is very complicated with many different unions and specific parts of payroll burdens going to different union locales - and Jonas has made this very easy to set up. We are constantly finding new and easier ways to simplify daily entries. Cons There aren't too many cons - but the major one that has stood out to us is that there are so few characters available to enter AP invoice numbers. Review Source KP Karima P. Controller Electrical/Electronic Manufacturing Used the software for: 6-12 months ### "Very happy with the software and overall experience with Jonas!!!!!" January 4, 2019 5.0 The software is great!!! Makes my work life a lot easier and I look forward to any upgrades and improvements Jonas has to offer. Pros What I like is that you can get the exact reports you want. The software is easy to use and understand. And I like it as it is structured and geared towards the construction business. The ability for Management to view and review daily standings, keep a track of many projects. Cons I believe the creation of a report can be a bit challenging, need more custom designs. That's all I have for now, the more I use the software I will see if there are any places where improvements may be needed. Review Source XL Xiaoxia L. Director Of Accounting Construction Used the software for: 2+ years ### "Director of Accounting" May 15, 2017 5.0 Pros Overall the products are pretty accurate in processing data and generate financial reports, most of data can be downloaded in Excel for us to analyze. Cons The system should not allow unbalanced JEs to be posted, in addition, it should make it easy to run reports by Dep. IDs Review Source PL Patrice L. VP Finance Construction Used the software for: 2+ years ### "Integrated system for service & construction" April 27, 2018 5.0 Pros All in one system; all employees use the same system. Both service and install departments have specific functionalities Cons After 6 years using Jonas, I can tell that if you have a recommendation on how to make Jonas better, the management team will listen to you. Review Source SH Shelley H. Accounting Coordinator Construction Used the software for: 6-12 months ### "Jonas" April 20, 2020 4.0 Pros The software offers many different report options. With time I have learned where to find and utilize these reports. Cons I found it difficult to determine which reports would produce the information I was seeking. With time I have learned which reports and options provide the information I need. Review Source DL Dan L. Owner Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Just Make Sence" April 24, 2018 5.0 Pros Once the setup is complete, the product is very easy to use. I also like the constant updating of the product. Cons The interfacing with other products such as Accubid is difficult, as well as the setup is a bit complicated. Review Source MM Mariann M. Bookkeeper Construction Used the software for: 6-12 months ### "Challenging" March 5, 2018 3.0 Overall, the system once you know how to do the functions is fairly easy to use. If you don't know the system, the information is difficult to find, however, the customer support team is very helpful and timely to help. Pros There are many things you can do to track costs in this program. It is fairly easy to use once you know how to use it. Cons You can't leave very long descriptions, the help documents aren't very helpful to find how to do a specific function, you can't adjust things easily (you might need to do a couple things to fix one thing) Review Source AC April C. Accounts Receivables Construction Used the software for: 1-2 years ### "GREAT customer service" May 1, 2019 5.0 Pros I was able to fix my mistake quickly and without much thought. Cons I wish there was better reporting reports. 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