# Jonas Construction Software Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Jonas Construction Software the right Field Service Management solution for you? Explore 143 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/25050/Jonas-Enterprise/reviews --- Jonas Construction Software 4.1 (143) [View alternatives](https://www.capterra.com/p/25050/Jonas-Construction-Software/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Jonas Construction Software Ease of use 3.9 Customer Service 4.1 ## Pros and Cons in Reviews IO Ibrahim Mohammed O DMBanking, 10,001+ employeesUsed the software for: Less than 6 months. “Even a beginner can find it very useful.“ July 28, 2022 DU Derek U AccountantConstruction, 51 - 200 employeesUsed the software for: More than 2 years. “Overall ERP systems makes it difficult share information with Project Managers and other COI's. “ March 12, 2026 IO Ibrahim Mohammed O DMBanking, 10,001+ employeesUsed the software for: Less than 6 months. “The software is very good and user friendly it very easy to use at any given period.“ July 28, 2022 EM Eddie M CEOConstruction, 51 - 200 employeesUsed the software for: More than 2 years. “I am now going to be spending time trying to find replacement software, as the lack of customer support renders this system a very expensive anchor.“ January 20, 2023 SH Sheryl H PresidentTelecommunications, 11 - 50 employeesUsed the software for: More than 2 years. “Finally we opted to hire a summer intern that would help get much of the information needed into the program and get this ball rolling. “ July 8, 2020 EM Eddie M CEOConstruction, 51 - 200 employeesUsed the software for: More than 2 years. “Unfortunately, when it has issues, which is often, there is a complete lack of any kind of customer support available.“ January 20, 2023 PC Paolo C Purchasing Manager Construction, 51 - 200 employeesUsed the software for: 1-2 years. “Everything is found by one click and made very user friendly.“ September 3, 2020 JC John C ControllerConstruction, 51 - 200 employeesUsed the software for: 1-2 years. “Support was not good.“ July 26, 2023 ## Showing most helpful reviews Showing 1-25 of 143 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AB Ashley B. Billing Manager Construction Used the software for: 2+ years ### "All-In-One" August 5, 2022 5.0 Jonas does everything we need it to do. When something is not working, the Jonas team can take over your computer (with your permission and supervision) and fix it remotely. They do so in a timely manner. Pros Jonas is great because of just how much it can do. Payroll, billing, AR/AP, job costing, service dispatch - it's all-in-one. Cons It's much easier to use the arrow keys than the mouse to navigate in Jonas. I like using the arrow keys, but some users here would prefer to use the mouse. Review Source PA Paula A. Controller Construction Used the software for: 2+ years ### "Long Time User" June 21, 2019 5.0 I have been very satisfied and happy with Jonas. Their improvements and new ideas every year are very beneficial to my company. In the beginning of our purchase of Jonas, project management was new, and since then ( almost 10 years ago), it has come such a long way, and has continuous improvements. The changes and the growth that has been made over the last 10 years has made my company more productive, has allowed us to analyze, keep track of certain important items ( job related, and human resource related) and help us grow our company, since we know we can handle any situation internally. Pros There are many things I love about Jonas. Here's just a few 1. The structure of the entire software, for example, how the trial balance ties into the general ledger, which then can tie into your job costing and your work orders. In addition to consolidating financial statements. 2. When a mistake is made, you can not delete it. It's there for good. You can fix it, but not delete it. This actually helps when needing to figure something out months later. 3. Job costing module, especially for gross profit analysis. This is very robust module, and works amazing to analyze on a company basis or at a job level basis. 4. Restrictions or an individual user, or a group of users. There are not only restrictions by module, but by button, by job etc. Security and restrictions for administrators all the way to super intendents is great. There have been many times where we have allowed a project manager to do something, and then we realized they shouldn't have access, and we made the change instantaneously. Cons There isn't much that I dislike about Jonas, but there are a couple of items I believe need improvement: 1. Procedures on how to do a specific task, including tricks and short cuts. There is an online module for all procedures, but doesn't give you everything. 2. Jonas Contacts, not very easy to use. Understanding where to create a contact ( job related or non job related), where the contacts are kept, as well as needing more people in my company to understand how to use it. Review Source AM Amber M. AP/AR/Payroll Facilities Services Used the software for: 1-2 years ### "An accounting-focused software that focuses on the minutia instead of general ease of use. " May 4, 2018 3.0 Pros Jonas creates an almost sterile accounting environment where every move is tracked and audited, increasing visibility of individual tasks. Processes are broken down into very small steps which can be helpful if you're looking for an audit trail. The mobile portion (emobile) of Jonas Enterprise is a valuable addition for field workers and dispatchers alike. Cons Visually the interface leaves much to be desired. Scale and size are unchangeable and there are many screens and modules that are so miniscule as to render them unreadable. Mobile-wise the visuals get better but are not quite user friendly for service individuals in the middle of a job. Jonas creates such a lengthy process for every single task that it can seem like you are taking 7 steps that could have been accomplished in one. While the audit function of Jonas is a highlight for the developers, as an ordinary user I can say it is something I never use but is incorporated into everything I do whether I like it or not. Boasted as a "true accounting software" I can't help but imagine it was an accountant's evil fantasy to produce such a laborious process to accomplish small daily tasks. When Jonas is forced to go big, it fails spectacularly. Financial reporting is and general overview is so fuzzy and diluted it's almost useless. Because Jonas creates so much data on the micro scale, large reports and financial analysis provides very little useful information. Drill down does not exist in the true sense of the word. Review Source SH Sheryl H. President Telecommunications Used the software for: 2+ years ### "Rocky start with soft landing" July 8, 2020 4.0 This software was purchased many years before we fully deployed. We faced challenges getting the information from our prior software programs into Jonas. Not that the Jonas software wasn't helpful and user friendly, it was more of a total revamp from our end. Then comes the issue of time. When "business goes on" and you don't have time to fully devote on a project, it gets stopped and started way too often. In addition to making changes on our end regarding how we wanted the information to land in Jonas, it simply became a chore. Finally we opted to hire a summer intern that would help get much of the information needed into the program and get this ball rolling. We were using multiple programs that Jonas would be replacing which was a part of our grief. Now that we have fully launched Jonas it has been a blessing. While we do occasionally find a challenge here and there, all-in-all the program has and does perform as we need it to. Support has been very good to us. I would definitely recommend the person that is the main administrator of the program to attend at least one if not more of the Jonas conferences. Those have been helpful with meeting other users and getting their input. Pros The program is very adaptable. The consistent upgrades and changes as result of customer input is outstanding. Many ideas are suggested and then implemented within a year (if they are truly useful). The customer support is always there and everyone does their best to rectify any issues. Cons There are no roadblock cons. There are items that require a "workaround" on occasion but Jonas is very helpful in assisting with a workaround. The changeover of our entire system (our choice) was our biggest challenge. Along with that changeover it required us to think a bit differently. Reason for choosing Jonas Construction Software It seemed Jonas was an overall better fit. It has turned out to be a very good decision on our part. Review Source JP Jackie P. Controller Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "Commercial/Residential Electrica Contractor. Jonas was the right fit for us." February 24, 2017 4.0 We have been live with Jonas for a little over a year. As with ANY software, it isn't perfect and will not suit every need. It is impossible for a software to please everyone as we all run our businesses differently. We shopped several software options, and for our medium size company with a service department, Jonas fit us best. I agree, the reports are very simplistic in format and do take some getting used to. I had to look beyond pretty pictures and format as what is really important to us is the data. The Pro and Con to Jonas is it is HIGHLY customizable. With that, there needs to be a very thoughtful process to how you set it up in the beginning. Which is a challenge since you won't know how some things work until you are using it. It is a very robust software for the price, in my opinion, and will take patience and time to learn all it can do. I found that the very basics such as entering A/P, work orders, creating jobs are very easy to learn. The complexity comes when you want/expect to rely less on outside software and spreadsheets. Our company borders two states, one with a multi-jurisdiction sales tax schedule. Every payroll or sales tax requirement Jonas has been able to handle. Jonas is able to handle multi-state, multi union payrolls. Something we found not very many programs could throw in a service department and it became very small unless I wanted to buy a program that equated us to driving a bus down the road for 3 people while spending 6 figures. No thank you. Pros My favorite is the Project Control screen. From there, our project managers can drill down and get all the information they need in one quick and easy place. Each person can customize some of the drill down screens to tailor to their individual needs. AIA/progress billing is easy with the step by step menu. It is also easy to go back and adjust if needed. The ability to set controls across the various modules. Your voice is heard. I have always been able to talk thru a challenge with support and management. They listen and if the demand is there they will put it in the next product update. Cons The stock payroll reports haven't fit very well for us. But Jonas is working on that. Cluttered menu items that hang in there because their long-time customers still use them. It is confusing when you are first learning. Review Source KW Katelynn W. Contract Administrator / Accounting Construction Used the software for: 2+ years ### "I am Happy Long-term Client that has been using Jonas since 2001" August 2, 2018 5.0 Great trainers who are very knowledgeable and professional. They work with us to troubleshoot any issues we are having with prompt response time! Pros We found Jonas easy to learn because they have THE BEST trainers and customer support. We have gotten to know that staff over the years and they are awesome! Doesn’t matter if we have big or small questions - they are always willing to help us. We use the system for A/R, A/P, G/L, Payroll, Project Management, Service Management, Inventory, and Equipment. The reporting is the best part because we are able to fully drill down and see how all projects are doing at any point in time. We’ve also been able to grow our service management side because of their Dispatch Board and the mobile solution. We love it!!! And last but not least, the payroll makes my life so much easier, having both union and non-union – this makes it a breeze. As a Union Electrical Contractor working in over ten different locals in California, this is imperative to have this functionality. Jonas Software has changed the way the company operates, saving time, making things more organized, and more proficient. Jonas is always listening to clients and they truly care and live up to their promise of being a partner rather than just a provider. We are able to have full insight into our business and we’ve been able to grow because of the software! Cons At this time I can not think of any cons. Review Source NB Nisarg B. Purchasing clerk Construction Used the software for: 6-12 months ### "Efficient and easy to use software with huge scope to grow " August 12, 2023 4.0 Overall good software for daily use of construction project management. However, it has huge scope for improvement to stay ahead of the competition. Pros It’s impressive how easily one can get to learn this software for their daily use in various aspects of job. It has all the basic features require for efficient project management. Cons It can be improved to have more useful and advanced project management tools that can enable managers to drive strategic decisions. Review Source Response from Jonas Construction Software November 16, 2023 Hi Nisarg, Thanks for taking the time to share your review of our software. We really appreciate it! Oren, Director of Marketing Jonas Construction Software NH Nick H. Owner Construction Used the software for: 2+ years ### "We have been using Jonas Enterprise just over 6 years. Not happy with the product. Unfortunately we spent over our budget at the time and have added all the modules they offer over the years. Lots of promises that the software will be improved and the dat" December 4, 2018 1.0 low budget product Pros Unfortunately we spent to much money on this product. I honestly can't think of any pros. we went with this product initially because it was a Canadian company and they would have a better handle on the accounting piece. our accountants think the software isa joke. Cons \- Currently the it runs on a data base that no one uses, out dated. the company does a great job marketing the product but once you start using it, you will come to discover its not that good. Some examples: Job names, contract numbers, part numbers etc , only allow a limited number of characters. some times client PO's or contract numbers are 15-20 characters or more and the field doesn't allow for more than 12. - Many more to list, will probably run out of room. - Support is not good. - document control does not sync well, cannot drag and drop items from document management or emails back and forth - EBI always go down. - design your own forms has many limitations not customizable - project scheduler is not customizable - dispatch scheduler does not sync smoothly with the software - e-mobile is a joke, not customizable - no automatic update functionality for the software. has to been done manually. have to end all service to update and restart server. - maintenance fees are very expensive, not worth it Review Source VR Verified Reviewer Personal Assistant to CEO Construction Used the software for: Less than 6 months ### "Over promised and Under delivered" May 1, 2018 1.0 Pros The features look great on paper. It would be awesome if it did everything that it's supposed to instead of being functional in theory. Cons The implementation team did not do what they should and we were told that multiple features didn't exist despite the fact that they were shown in the demo or promised by the sales team. Workarounds for everything. Review Source Response from Jonas Construction Software May 28, 2018 Hello, I am so sorry for the problems that you are experiencing. At Jonas, we really value our clients and we want to help make the experience better for you. Since you didn't provide your name or company name we don't know the best way to get in touch with you to resolve the issues. Please feel free to email me directly at yana.tcharnaia@jonassoftware.com or call me at 1(888)789-9073 ex. 2255 so I can make sure that you are an Enterprise client and if you are, I will work with you to resolve the problems you are dealing with. With Much Appreciation, Yana Tcharnaia Sales Director, Jonas Software (US)1-888-789-9073 x2255 (CDN)1-800-352-6647 x2255 (Cell)1(416)902-7737 VR Verified Reviewer Security Operations Centre Analyst Computer & Network Security Used the software for: 1-2 years ### "Dated but Functional" September 22, 2019 3.0 At the end of the day this software does what it needs to do. From an administration perspective it can be difficult to manage. Pros Jonas software is reliable and gets the job done. The functions of the software meets the business need. Cons This software tends to be rather finnicky to get running in any environment. Frequent issues are often frustrating to resolve with support. Their reps tend to be hit and miss I've dealt with very helpful and completely useless support agents when reaching out for help. Review Source KO Kristi O. Controller Construction Used the software for: 2+ years ### "Clunky, Inefficient, Outdated" May 8, 2017 2.0 Pros I have enjoyed working with the VP Business Development, hopefully he will be able to move us forward and enable us to give a better review in the future. Cons Many of the screens are not linked for example I had to search an invoice but couldn't jump from that invoice to the Work Order associated with it, I had to go out of the A/R area and then into the Service Billing area. It takes a LONG time to run reports. One report that I need to run twice a month takes 3 hours. We have owned one module for 3 years and have not been able to implement it due to certain set-up items in our system but we have still been charged every year for this module and no one at Jonas has been concerned that we are not using it. Review Source aH amine H. Management Civic & Social Organization Used the software for: Less than 6 months ### "Jonas Enterprise review" December 3, 2022 4.0 An experience that we can say is a good, enjoyable and helpful experience Pros What I liked most is that it is easy to use and unique Cons Most of all, I did not like the greeting, and it was caused by a sudden failure, perhaps from the internet and its quality Review Source JP Jeremy P. Officer Manager Construction Used the software for: 2+ years ### "Small construction/service company." April 25, 2018 4.0 Pros Lots of features and fairly easy to use. Customer support, when we've needed it, has be good and typically provided in a timely manner. Cons Old interface. 15 character limit on inventory items (and having to use alternate part numbers) needs to be fixed. Even the alternate part numbers are too small for many of our parts. Purchase order numbers, and cheque numbers are too short. New modules seem like add-ons to the base program, rather than a complete integrated solution. Inability to access some fields for custom reports. Some built in reports are poorly implemented. Review Source JM Jason M. CIO Construction Used the software for: 1-2 years ### "Jonas Software" May 23, 2017 4.0 Pros The software gives us all the tools we need to run efficiently with modules for Financial Reports, Payroll, Inventory, Project Management, Subcontracting, and more. There is plenty of training available both online, by phone, and in person so all questions are answered in a very reasonable time. Comparable products are considerably more expensive and do the same things Jonas does for a far more reasonable price. the value cannot be overstated. Most importantly, Jonas is one of those companies that truly takes an interest in their clientele and it shows. Cons The transition process is intensive so time and dedication is required initially, but once it is done things flow very smoothly. Review Source DP Dina P. Controller Construction Used the software for: 2+ years ### "Jonas May 5 " May 5, 2020 4.0 Pros We are using this software over 10 years, since we have grown and need to track labour and materials per job site, Jonas does this for us. Cons I have 2 monitors, when I open a new window, it ways opens twice... this just started after my last upgrade. its annoying. Review Source VC Virg C. President Construction Used the software for: 2+ years ### "Jonas is awesome, a MUST software if you are in construction." November 13, 2018 5.0 Pros The one entry accounting system is the best feature, everything flows from one module to the other, payroll to cost reports, A/P, A/R etc. You basically get excellent reports that you can customize to your companies needs directly from your standard accounting functions. Cons One of the few cons would be the mobility between modules and some of the limited selection features when printing, etc. Review Source EK Elizabeth K. Accounting/Office Manager Construction Used the software for: 2+ years ### "Great software and fantastic people!" September 14, 2017 5.0 Many thanks to Jonas Management Team and Jonas Support Staff for fantastic adventure at work during past 5 years of using Jonas Software! Pros Logical, intuitive software to work with and timely, accurate reports Actually able to be creative with Design your own report module. Cons I find that Help Docs search is not giving the desired outcome. I like better Video Tutorial Section. Review Source ZC Zhiwei C. Project Engineer Construction Used the software for: 1-2 years ### "Good product and good value" July 3, 2018 5.0 Pros Always looking for integration in construction software, Jonas did well in that, And everything we did with all the modules flow smoothly. Cons Some of the older version caused some problems, but the updates were quick and support is good and responsive. Review Source JL Janice L. Certified Taxation Accountant Construction Used the software for: 2+ years ### "Jonas Accounting Software" August 2, 2018 5.0 Awesome Pros Multi User, able to handle large Corporation, expandable, great support, strong company with resources available to assist product users. Cons Learning curve but well worth an accountants time, excellent support not a lot of negative to say except this sentence is way to long. Review Source AD Anh D. Used the software for: ### "" August 10, 2011 4.5 Our company services the commercial and industrial fuel service industry. Our major customer is Shell, and we target other customers such as the local municipal governments and transit authorities. We are also involved in the construction of fuel dispensing systems, vehicle wash systems and hoists. We implemented Jonas about two and a half years ago, and have been very satisfied with its performance. We were using another system at the time, but the functionality of our previous system did not suit our needs for the construction or service side of our business. Jonas offered better functionality through the work order module to better handle our large volume of service calls. It also allowed us to better manage our costs in our construction department with better reporting tools. The implementation went well with some minor hiccups that were resolved quickly by the implementation team. I needed about 4-5 months to get up to speed with the software, from start to the day we began using Jonas exclusively. The training experience was very good, with the trainers arriving in our office for face-to-face training time. The #1 reason that I would recommend Jonas to other users is for its support staff. Jonas's technical support has been exceptional. They are quick to respond - when I was a new user and had to call them almost every day, I felt I was still a valued customer and not someone annoying them all the time. Review Source CB Chris B. PM Construction Used the software for: 6-12 months ### "Jonas is a great all in one system" January 8, 2019 4.0 Pros This software works great to tie all aspects of your business back into one central module. It covers 90% of what you need in day to day business. Cons There are a number of small issues or oversights that the support team really does not have answers for, you are basically left to live with these. For example on the job invoice template there is no second comma seperator, there is also no line for subtotal after holdback, we were forced to pay for a custom form design to add what should be a standard feature. The scheduling module is lacking and needs some work. Review Source PH Paul H. Used the software for: ### "Complete ERP Solution" February 24, 2017 5.0 I am a consultant that works with utility contractors and construction companies. I have worked with many different type of companies with a range of different ERPs. This variety has put me in a unique position to comment on Jonas compared to others. Jonas fits the construction business very nicely. With solid fundamentals of an Enterprise ERP (accounting modules) it rounds out the system with powerful modules for construction companies (project management, job costing, job views/reporting, document management, job tracking/profit/expenses, etc.) The beauty of this system is that all the modules are fully integrated just as you would expect. I have been directly involved in implementing the document management system, Digio, and it saved my client thousands of dollars per month. Also, paying bills electronically (EFT) has reduced fraud along with all the postage and labor of sending out cheques. Because Jonas has been around for many years is has best practices built into every process. The downside of its maturity is that some of the old reports are not as pretty as the new ones. Another negative, is the complexity of the report generator. It is very powerful which makes it harder to learn. Probably the most important highlight of the Jonas organization is their support. After the sale you get more attention than before. Technical phone support is outstanding. Review Source SV Shelly V. Accounting Manager Construction Used the software for: 2+ years ### "Worst job cost software that I have ever used" July 14, 2017 1.0 Pros There is nothing about this software that I like. Cons Every module has issues and it is obvious that it was not written by an accountant Review Source KP Katie P. Civil Engineer Design Used the software for: 1-2 years ### "Jonas significantly helped organize our gym members and payment schedules!" July 26, 2018 4.0 Pros We use Jonas at our gym to organize our members and contact information. It is very quick and effective. Relatively easy to use once you learn the basics. Cons There are multiple routes to accomplish the same tasks, which can be confusing at times. Sometimes we have difficulty making changes to member accounts. Review Source KO Kathleen O. Accountant Construction Used the software for: 2+ years ### "Comprehensive Program" March 16, 2015 4.5 Pros This program is easy to navigate and is very user-friendly. We have people with a variety of levels of accounting knowledge that use the program without issue. The ability to adapt the program to various enterprises has made this program a favorite with our Board. Cons It is difficult to have a "like least" facet of the program, as I like all aspects. The customer service is great, the program is adaptable to various industries, and has different modules to meet the needs of a growing company. 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