# Health Recovery Solutions Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is Health Recovery Solutions the right Remote Patient Monitoring solution for you? Explore 21 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/250508/Health-Recovery-Solutions/reviews

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Health Recovery Solutions

4.3 (21)

[View alternatives](https://www.capterra.com/p/250508/Health-Recovery-Solutions/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of Health Recovery Solutions

Ease of use

4.4

Customer Service

4.6

## Pros and Cons in Reviews

GL

Giyae L

EVP OperationsHospital & Health Care, 11 - 50 employeesUsed the software for: 6-12 months.

“The Client relations and customer service is top notch. “

May 27, 2022

MA

Mo A

Surgical Oncologist Medical Practice, 10,001+ employeesUsed the software for: 6-12 months.

“Lack of integration with Epic.“

August 19, 2022

## Showing most helpful reviews

Showing 1-21 of 21 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

GL

Giyae L.  
EVP Operations  
Hospital & Health Care  
Used the software for: 6-12 months

### "Good product, great service. Overall the best available"

May 27, 2022

4.0

Overall experience is a 4.5 out of 5. The Client relations and customer service is top notch. The response time for most all issues has been not only impressive but incomparable to any other software provider. The issue we experience is the lack of a voice with the development team and reporting department.

Pros

HRS software allows you to perform remote patient monitoring for multiple use cases.

Cons

Reporting and data analytics is HORRIBLE and worse than most of the other top players in the field. It makes no sense why a report cannot be created or analytics cannot be obtained if there is data in a field. Worse, there is no forum for clients to place requests for features. The video calling feature is promoted by Sales but then discouraged during Implementation. The incoming calls feature is not usable and needs to have a high priority in being fixed. More importantly, if your Implementation team tells the client to not use it, it shouldn't be advertised by the Sales team.

Alternatives considered

[TouchPoint](https://www.capterra.com/p/94410/TouchPoint/)

Reason for choosing Health Recovery Solutions

Relations with Business development and comparable feature functionality.

Review Source

SM

Shelly M.  
Administrator  
Hospital & Health Care  
Used the software for: 1-2 years

### "Provides excellent customer support!!"

January 4, 2023

4.0

Pros

Customer support from initial contact through training and integration was top-notch. The sales team worked with us to find a plan that fit our budget. The training team were responsive and available when ever we needed them. Integration was taylored to our current staffing situations and was not rushed at all!

Cons

Intial role out training for staff was overwhelming to them. As the first introduction it was too high level and caused the staff some anxiety.

Alternatives considered

[MedBridge](https://www.capterra.com/p/252736/MedBridge-Learning-Management-System/)

Reason for choosing Health Recovery Solutions

The attention, availability and willingness of the initial sales team to work with us to cost wise as well as results and information provided on success of others using the product in regards to decreasing hospitalization and ED visit rates.

Review Source

TG

Tedra G.  
Clinical Manager  
Hospital & Health Care  
Used the software for: 2+ years

### "Helpful in giving us a snapshot when we aren't in the home. "

May 24, 2022

3.0

overall the experience has been acceptable.

Pros

Product is pretty easy to use. Setting it up takes a little time, but for the patient, its pretty simple. You have ironed out some of the kinks of the past. The colors should stand out more, so that the user knows when they have completed a task.

Cons

educational videos are not great. The screen is small, and the videos could be better, and more educational.

Review Source

aS

andrea S.  
Business Development  
Hospital & Health Care  
Used the software for: 2+ years

### "HRS Review: SummitWest Care RPM/TH Program "

May 19, 2022

5.0

HRS has been woderful to work with! Especially \[SENSITIVE CONTENT\], who is always very helpful in answering our questions, sending and reviewing quarterly reports and keeping us in the loops with HRS happenings. We like that our ideas are valued!

Pros

The Blu-Tooth features are extrememly helpful for our clients who are older and not familiar with technology. The simple kiosk screen is user friendly and helps relieve some of the fear people may have with bringing technology into their homes. Of course, the real time results are critical!

Cons

It would be nice if the software would stay updated more frequently with automatic features. To troubleshoot this ourselves, we update the tablets before installing at a patients home. When patients have problems, it is usually an update issue.

Reason for choosing Health Recovery Solutions

We did not need to reach out to other vendors because we knew we wanted HRS at our first call!

Review Source

SR

Sandip R.  
Manager Technology/innovation  
Hospital & Health Care  
Used the software for: 1-2 years

### "One of the best RPM vendor on the market"

May 19, 2022

5.0

Loved working with HRS. All the way from the sales to implementation to leadership team. Totally customer friendly innovative organization. Very flexible and they are not just after the money. They really care about their customers and the patients.

Pros

Easy to use. Very patient friendly vendor. Amazing support and quick turnaround time

Cons

There were some compatibility issues with a third party vendor but HRS is working on a resolution and it will be released in less than 6 months time

Reason for choosing Health Recovery Solutions

Innovative, forward thinking, customer friendly, security focused organization

Review Source

SH

Sharon H.  
LVN  
Hospital & Health Care  
Used the software for: 2+ years

### "HRS Product Review"

May 27, 2022

4.0

Great product

Pros

It's ease of use. THe HR system is very user friendly

Cons

There is a delay when entering notes. As you are typing in the notes it takes up to a minute at times for the note to appear

Review Source

LV

Lisa V.  
LPN Telehealth  
Hospital & Health Care  
Used the software for: 2+ years

### "Helpful"

May 27, 2022

4.0

Great responses, help desk is the best. always available.

Pros

The ease of use for patients. Patients have little difficulty using products, unbreakable. Little more frustrating with staff.

Cons

There are a lot of filters used and glitches working with other systems. Not all apps work as advertised causing frustration with staff and patients. Integration is difficult - work arounds needed often.

Review Source

AC

Ashly C.  
LPN  
Hospital & Health Care  
Used the software for: 2+ years

### "Homecare review "

May 27, 2022

4.0

Pros

Easy to teach care coordination HRS function, set up and d/c.

Cons

Scale does not always register weight on patients that can for stand for long and unsteady. Older clients with larger arms have difficulty obtaining accurate BP

Review Source

VS

Victor S.  
NCM  
Medical Practice  
Used the software for: 6-12 months

### "HRS Review"

May 27, 2022

3.0

Pros

The dash board. The customer service provided by \[SENSITIVE CONTENT\]

Cons

iPhone application for communicatIng and monitoring patients.

Review Source

AH

Amy H.  
Director of Care Transformation  
Hospital & Health Care  
Used the software for: 6-12 months

### "Concordia Telehealth"

June 21, 2022

5.0

We are overall very pleased with HRS. The equipment readings are reliable and easy for the patients to use. The video is clear and providers are pleased with its clarity.

Pros

The video visit feature is very clear and easy to distribute links to others.

Cons

The warehouse and delivery process is very unorganized. We receive no notices for kits that are delivered / returned or receive notices that equipment is missing when it has been returned to the warehouse and redistributed to another patient. We are looking forward to the integration of the order/delivery site and the HRS ClinicianConnect site.

Review Source

LG

Leandra G.  
Director of Operations  
Medical Practice  
Used the software for: 6-12 months

### "Peace of Mind"

May 19, 2022

4.0

Pros

The product is impactful in regards to provider visibility of the day to day vitals and condition of the patient. The most helpful driver of patient enrollment is the peace of mind it provides to the patient having someone "looking out for them" as well as the relief for family members and caregivers.

Cons

Would love more opportunity to track inventory but per the HRS Rep, that is almost going live. The video virtual feature works with patients that are tech savvy or with good reception only.

Review Source

TH

Tera H.  
Director of CCM and TH  
Hospital & Health Care  
Used the software for: 1-2 years

### "HRS review"

July 19, 2022

5.0

It has been a great relationship and helped our patients.

Pros

This software is top of the line and has all the bells and whistles while keep it easy for our elderly demographic to understand.

Cons

I dont have cons the software and the customer service is amazing

Review Source

BN

Barry N.  
Telemonitor Technician  
Hospital & Health Care  
Used the software for: 6-12 months

### "HRS is moving tele-monitoring forward"

May 20, 2022

5.0

The best thing about HRS are the support reps. They are excellent and we appreciate them.

Pros

It is reassuring to our patients for them to have it.

Cons

Sometimes the video calls don’t work without a call to support.

Review Source

BN

Brenyale N.  
Project Manager  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Grateful for Health Recovery Solutions"

May 19, 2022

5.0

Overall, we had a great experience with Health Recovery Solutions.

Pros

I like that this software is user friendly

Cons

What I like least about this software is that it was a challenge to implement in our environment.

Reason for choosing Health Recovery Solutions

The reason that I chose the Health Recovery solution is because it integrated with our EMR.

Review Source

MC

Mabelin C.  
Billing Care Coordinator  
Medical Devices  
Used the software for: 1-2 years

### "Easy, Detailed and useful!"

May 27, 2022

5.0

Pros

how easy it is to use for employee and patient

Cons

there are no concerns at the moment. none.

Review Source

CT

Cynthia T.  
RN - clinical informaticist  
Hospital & Health Care  
Used the software for: 1-2 years

### "Review"

May 24, 2022

3.0

Pros

Easy for patient to use. Still despite its ease of use, many patients are afraid and overwhelmed by it.

Cons

BP cuffs need paired frequently. BP cuffs hurt the upper arm. Have to question often if the results actually obtained by the patient are accurate

Review Source

SN

Scott N.  
IT Specialist  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "HRS review"

May 29, 2022

5.0

Pros

Easy to use. The set up process is quite simple

Cons

some devices tend to stop working. It works on an Android operating system and there are times the stop working.

Review Source

SB

Susan B.  
Account Manager  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Weekly user"

May 24, 2022

5.0

Pros

Monthly reports which are great to prove our success and the dashboard

Cons

I don't have any problems with the software.

Review Source

MA

Mo A.  
Surgical Oncologist  
Medical Practice  
Used the software for: 6-12 months

### "Great product"

August 19, 2022

5.0

Pros

Easy to use, efficient, and helped my productivity And help me choose between different products.

Cons

Lack of integration with Epic. Gives too many options.

Review Source

PH

Peter H.  
Sim Ops  
Higher Education  
Used the software for: 1-2 years

### "RPM in nursing courses"

May 19, 2022

5.0

overall great company to work with

Pros

very user friendly and great customer support

Cons

the provider to patient call function has lagged a bit in some instances

Review Source

EL

Ellia L.  
RN  
Hospital & Health Care  
Used the software for: Less than 6 months

### "my understanding of this system."

January 12, 2023

3.0

Monitoring patient, calling if problems may decreasing in some in home visits.

Pros

Daily alert when patient does not enter their informatlion.

Cons

was hard to retrieve a complied list of vital signs. Getting the progress to allow me to open up for more than 1 day at a time. it just keeps spinning.

Review Source

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