# Health Recovery Solutions Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Health Recovery Solutions the right Remote Patient Monitoring solution for you? Explore 21 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/250508/Health-Recovery-Solutions/reviews --- Health Recovery Solutions 4.3 (21) [View alternatives](https://www.capterra.com/p/250508/Health-Recovery-Solutions/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Health Recovery Solutions Ease of use 4.4 Customer Service 4.6 ## Pros and Cons in Reviews GL Giyae L EVP OperationsHospital & Health Care, 11 - 50 employeesUsed the software for: 6-12 months. “The Client relations and customer service is top notch. “ May 27, 2022 MA Mo A Surgical Oncologist Medical Practice, 10,001+ employeesUsed the software for: 6-12 months. “Lack of integration with Epic.“ August 19, 2022 ## Showing most helpful reviews Showing 1-21 of 21 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use GL Giyae L. EVP Operations Hospital & Health Care Used the software for: 6-12 months ### "Good product, great service. Overall the best available" May 27, 2022 4.0 Overall experience is a 4.5 out of 5. The Client relations and customer service is top notch. The response time for most all issues has been not only impressive but incomparable to any other software provider. The issue we experience is the lack of a voice with the development team and reporting department. Pros HRS software allows you to perform remote patient monitoring for multiple use cases. Cons Reporting and data analytics is HORRIBLE and worse than most of the other top players in the field. It makes no sense why a report cannot be created or analytics cannot be obtained if there is data in a field. Worse, there is no forum for clients to place requests for features. The video calling feature is promoted by Sales but then discouraged during Implementation. The incoming calls feature is not usable and needs to have a high priority in being fixed. More importantly, if your Implementation team tells the client to not use it, it shouldn't be advertised by the Sales team. Alternatives considered [TouchPoint](https://www.capterra.com/p/94410/TouchPoint/) Reason for choosing Health Recovery Solutions Relations with Business development and comparable feature functionality. Review Source SM Shelly M. Administrator Hospital & Health Care Used the software for: 1-2 years ### "Provides excellent customer support!!" January 4, 2023 4.0 Pros Customer support from initial contact through training and integration was top-notch. The sales team worked with us to find a plan that fit our budget. The training team were responsive and available when ever we needed them. Integration was taylored to our current staffing situations and was not rushed at all! Cons Intial role out training for staff was overwhelming to them. As the first introduction it was too high level and caused the staff some anxiety. Alternatives considered [Medbridge](https://www.capterra.com/p/252736/MedBridge-Learning-Management-System/) Reason for choosing Health Recovery Solutions The attention, availability and willingness of the initial sales team to work with us to cost wise as well as results and information provided on success of others using the product in regards to decreasing hospitalization and ED visit rates. Review Source TG Tedra G. Clinical Manager Hospital & Health Care Used the software for: 2+ years ### "Helpful in giving us a snapshot when we aren't in the home. " May 24, 2022 3.0 overall the experience has been acceptable. Pros Product is pretty easy to use. Setting it up takes a little time, but for the patient, its pretty simple. You have ironed out some of the kinks of the past. The colors should stand out more, so that the user knows when they have completed a task. Cons educational videos are not great. The screen is small, and the videos could be better, and more educational. Review Source aS andrea S. Business Development Hospital & Health Care Used the software for: 2+ years ### "HRS Review: SummitWest Care RPM/TH Program " May 19, 2022 5.0 HRS has been woderful to work with! Especially \[SENSITIVE CONTENT\], who is always very helpful in answering our questions, sending and reviewing quarterly reports and keeping us in the loops with HRS happenings. We like that our ideas are valued! Pros The Blu-Tooth features are extrememly helpful for our clients who are older and not familiar with technology. The simple kiosk screen is user friendly and helps relieve some of the fear people may have with bringing technology into their homes. Of course, the real time results are critical! Cons It would be nice if the software would stay updated more frequently with automatic features. To troubleshoot this ourselves, we update the tablets before installing at a patients home. When patients have problems, it is usually an update issue. Reason for choosing Health Recovery Solutions We did not need to reach out to other vendors because we knew we wanted HRS at our first call! Review Source SR Sandip R. Manager Technology/innovation Hospital & Health Care Used the software for: 1-2 years ### "One of the best RPM vendor on the market" May 19, 2022 5.0 Loved working with HRS. All the way from the sales to implementation to leadership team. Totally customer friendly innovative organization. Very flexible and they are not just after the money. They really care about their customers and the patients. Pros Easy to use. Very patient friendly vendor. Amazing support and quick turnaround time Cons There were some compatibility issues with a third party vendor but HRS is working on a resolution and it will be released in less than 6 months time Reason for choosing Health Recovery Solutions Innovative, forward thinking, customer friendly, security focused organization Review Source SH Sharon H. LVN Hospital & Health Care Used the software for: 2+ years ### "HRS Product Review" May 27, 2022 4.0 Great product Pros It's ease of use. THe HR system is very user friendly Cons There is a delay when entering notes. As you are typing in the notes it takes up to a minute at times for the note to appear Review Source LV Lisa V. LPN Telehealth Hospital & Health Care Used the software for: 2+ years ### "Helpful" May 27, 2022 4.0 Great responses, help desk is the best. always available. Pros The ease of use for patients. Patients have little difficulty using products, unbreakable. Little more frustrating with staff. Cons There are a lot of filters used and glitches working with other systems. Not all apps work as advertised causing frustration with staff and patients. Integration is difficult - work arounds needed often. Review Source AC Ashly C. LPN Hospital & Health Care Used the software for: 2+ years ### "Homecare review " May 27, 2022 4.0 Pros Easy to teach care coordination HRS function, set up and d/c. Cons Scale does not always register weight on patients that can for stand for long and unsteady. Older clients with larger arms have difficulty obtaining accurate BP Review Source VS Victor S. NCM Medical Practice Used the software for: 6-12 months ### "HRS Review" May 27, 2022 3.0 Pros The dash board. The customer service provided by \[SENSITIVE CONTENT\] Cons iPhone application for communicatIng and monitoring patients. Review Source AH Amy H. Director of Care Transformation Hospital & Health Care Used the software for: 6-12 months ### "Concordia Telehealth" June 21, 2022 5.0 We are overall very pleased with HRS. The equipment readings are reliable and easy for the patients to use. The video is clear and providers are pleased with its clarity. Pros The video visit feature is very clear and easy to distribute links to others. Cons The warehouse and delivery process is very unorganized. We receive no notices for kits that are delivered / returned or receive notices that equipment is missing when it has been returned to the warehouse and redistributed to another patient. We are looking forward to the integration of the order/delivery site and the HRS ClinicianConnect site. Review Source LG Leandra G. Director of Operations Medical Practice Used the software for: 6-12 months ### "Peace of Mind" May 19, 2022 4.0 Pros The product is impactful in regards to provider visibility of the day to day vitals and condition of the patient. The most helpful driver of patient enrollment is the peace of mind it provides to the patient having someone "looking out for them" as well as the relief for family members and caregivers. Cons Would love more opportunity to track inventory but per the HRS Rep, that is almost going live. The video virtual feature works with patients that are tech savvy or with good reception only. Review Source TH Tera H. Director of CCM and TH Hospital & Health Care Used the software for: 1-2 years ### "HRS review" July 19, 2022 5.0 It has been a great relationship and helped our patients. Pros This software is top of the line and has all the bells and whistles while keep it easy for our elderly demographic to understand. Cons I dont have cons the software and the customer service is amazing Review Source BN Barry N. Telemonitor Technician Hospital & Health Care Used the software for: 6-12 months ### "HRS is moving tele-monitoring forward" May 20, 2022 5.0 The best thing about HRS are the support reps. They are excellent and we appreciate them. Pros It is reassuring to our patients for them to have it. Cons Sometimes the video calls don’t work without a call to support. Review Source BN Brenyale N. Project Manager Health, Wellness and Fitness Used the software for: 6-12 months ### "Grateful for Health Recovery Solutions" May 19, 2022 5.0 Overall, we had a great experience with Health Recovery Solutions. Pros I like that this software is user friendly Cons What I like least about this software is that it was a challenge to implement in our environment. Reason for choosing Health Recovery Solutions The reason that I chose the Health Recovery solution is because it integrated with our EMR. Review Source MC Mabelin C. Billing Care Coordinator Medical Devices Used the software for: 1-2 years ### "Easy, Detailed and useful!" May 27, 2022 5.0 Pros how easy it is to use for employee and patient Cons there are no concerns at the moment. none. Review Source CT Cynthia T. RN - clinical informaticist Hospital & Health Care Used the software for: 1-2 years ### "Review" May 24, 2022 3.0 Pros Easy for patient to use. Still despite its ease of use, many patients are afraid and overwhelmed by it. Cons BP cuffs need paired frequently. BP cuffs hurt the upper arm. Have to question often if the results actually obtained by the patient are accurate Review Source SN Scott N. IT Specialist Health, Wellness and Fitness Used the software for: 6-12 months ### "HRS review" May 29, 2022 5.0 Pros Easy to use. The set up process is quite simple Cons some devices tend to stop working. It works on an Android operating system and there are times the stop working. Review Source SB Susan B. Account Manager Health, Wellness and Fitness Used the software for: 6-12 months ### "Weekly user" May 24, 2022 5.0 Pros Monthly reports which are great to prove our success and the dashboard Cons I don't have any problems with the software. Review Source MA Mo A. Surgical Oncologist Medical Practice Used the software for: 6-12 months ### "Great product" August 19, 2022 5.0 Pros Easy to use, efficient, and helped my productivity And help me choose between different products. Cons Lack of integration with Epic. Gives too many options. Review Source PH Peter H. Sim Ops Higher Education Used the software for: 1-2 years ### "RPM in nursing courses" May 19, 2022 5.0 overall great company to work with Pros very user friendly and great customer support Cons the provider to patient call function has lagged a bit in some instances Review Source EL Ellia L. RN Hospital & Health Care Used the software for: Less than 6 months ### "my understanding of this system." January 12, 2023 3.0 Monitoring patient, calling if problems may decreasing in some in home visits. Pros Daily alert when patient does not enter their informatlion. Cons was hard to retrieve a complied list of vital signs. Getting the progress to allow me to open up for more than 1 day at a time. it just keeps spinning. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.