--- title: "Tesseron Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Tesseron Software - reviews, pricing plans, popular comparisons to other Robotic Process Automation products and more." source_url: "https://www.capterra.com/p/250521/Tesseron-ASM/" page_type: "product" language: "en" --- # Tesseron Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Tesseron ## What is Tesseron? Tesseron ist die Service-Management-Plattform „vom Mittelstand für den Mittelstand“ – made in Germany. Ob IT, Kundenservice oder interne Prozesse: Mit Tesseron steuern Sie komplexe Serviceabläufe effizient, transparent und automatisiert. Intelligente Workflows, Self-Service-Portale und eine zentrale Plattform sorgen für klare Zuständigkeiten, reduzierte Bearbeitungszeiten und vollständige Transparenz. Durch REST-API lassen sich bestehende Systeme wie M365, ERP oder CRM nahtlos integrieren. Besonders geeignet ist Tesseron für mittelständische Unternehmen in regulierten oder digitalisierungsgetriebenen Branchen. Unser modularer Ansatz ermöglicht individuelle Rollouts – skalierbar. sicher. zukunftsfähig. Tesseron begleitet Sie partnerschaftlich von der Einführung bis zum täglichen Betrieb – für effiziente Prozesse, zufriedene Teams und echte Entlastung im Alltag. ## What is Tesseron used for? [IT Service](https://www.capterra.com/it-service-software/)[Knowledge Management](https://www.capterra.com/knowledge-management-software/)[Issue Tracking](https://www.capterra.com/issue-tracking-software/) Top alternative Featured Overall rating Based on 8 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Tesseron?[Manage this product listing](https://www.g2.com/products/tesseron-asm/claim_requests/new?auto=true) ## Tesseron Overview Updated September 2026 AI summary Tesseron supports organizations of all sizes with IT service management, offering tools for help desk operations, incident tracking, asset management, and knowledge sharing. Its features include workflow management, customizable forms, real-time reporting, and integration capabilities. Optional functions such as AI Copilot and generative AI further enhance service request handling. Tesseron is available via cloud, SaaS, web, and Windows deployment. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Tesseron 4.3 (8) VS. [4.6 (798)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting Price Contact vendor Starting Price $19 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.9 (8) Ease Of Use 4.6 (785) Value For Money 4.0 (5) Value For Money 4.4 (706) Customer Service 4.0 (6) Customer Service 4.5 (738) ## Tesseron alternatives [4.4 (234)](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/reviews/) Starting price $16.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [4.3 (178)](https://www.capterra.com/p/216733/Vivantio/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [4.5 (3,481)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.4 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars ## FAQs about Tesseron Overview ### What company size and specific industries is Tesseron built for? Tesseron is designed for mid-sized companies with complex service processes, making it a fit for organizations that need structured support operations rather than a specific industry focus. Features and Usability ### What are the key features of Tesseron? Tesseron offers AI Copilot, AI Summarization, and Generative AI for content and request handling, plus workflow automation, rules-based workflow, and automated routing. It also includes ticket management, incident and problem management, asset tracking, knowledge base management, role-based permissions, reporting, and third-party integrations. Integrations ### Which third-party tools and platforms does Tesseron integrate with? Tesseron integrates with Microsoft 365, PRTG, PRTG Enterprise Monitor, PRTG Hosted Monitor, STARFACE, WOTAN Monitoring, and eNVenta ERP. Its catalog covers collaboration, monitoring, telecom, and ERP connections, giving Tesseron compatibility with a focused set of seven third-party platforms. Getting Started and Support ### What training and onboarding options does Tesseron offer? Tesseron provides in-person training, live online sessions, webinars, and documentation to help teams get started. In-person training supports direct instruction, live online sessions allow guided remote setup, webinars cover topics for groups, and documentation offers written reference material for self-paced review. Getting Started and Support ### What customer support options does Tesseron offer? Tesseron offers Email/Help Desk, FAQ/Forum, Knowledge Base, and Phone Support. User experience with support cannot be described from reviewer feedback here, so the support channels can only be identified as listed in the catalog data. ## Features AI summary Based on 768 Robotic Process Automation reviews Capterra data shows that buyers of IT Service software rank the following features as their top priorities: - **Help Desk Management** (**54%** of reviewers rated this feature as critical) - **Support Ticket Management** (**54%**) - **Real-Time Monitoring** (**44%**) Tesseron supports **Help Desk Management** and **Support Ticket Management**, giving IT teams a clear way to organize service requests, track issues, and respond to users more efficiently. However, it does not include **Real-Time Monitoring**. Instead, it offers other features that reviewers also rate highly, including **Ticket Management** (**56%**), **Alerts/Notifications** (**47%**), and **Real-Time Notifications** (**47%**), helping businesses stay aware of issues as they arise and keep support work moving without delays. Support Ticket Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Allow customers/users to submit support queries and service requests Ticket Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Track, manage, or resolve user requests and IT incidents/issues Alerts/Notifications 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Real-Time Notifications 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Notifications that are delivered to users as soon as an event occurs Full Text Search 3.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Search for specific words or phrases within a document or database Knowledge Base Management 3.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Tesseron 148 features ### All Features - @mentions: An @mention is a way to tag or notify a specific person about a message/post - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Active Directory Integration: Integrates with Active Directory - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Agile Methodologies: Iterative project Management approach that involves technologies such as Kanban, Scrum, XP, APF, XPM and more - AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users - AI Summarization: Uses AI to condense large amounts of text, audio, or video data into a coherent form - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Approval Process Control: Manage the process of evaluating documents or requests submitted for approval - Asset Assignment: Assign assets to users, job sites, and vehicles to ensure accountability - Asset Lifecycle Management: Manage assets throughout their lifecycle to optimize profit - Asset Tracking: Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle - Assignment Management: Assign issues and tasks based on availability or required skills - Attendance Management: Manage attendance for classes, shifts, meetings, or events - Audit Management: Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws - Automated Responses: Automatic reply functionality for incoming messages - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Backlog Management: The process of evaluating, scheduling, and assigning tasks that have been put on the back burner in favor of higher priority items. - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Catalog Management: Create and manage digital catalog of products/services with their details, specifications, and price - Change Management: Track and monitor efficient handling of all changes/transitions - Chat/Messaging: Communicate using direct chat or messages within the system - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Commenting/Notes: Leave comments and notes on documents for others to view - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Configurable Workflow: Configure existing workflows to meet your organization's needs - Configuration Management: Identify component attributes like servers, hardware, software, and manage relationships across all services - Contract/License Management: Track, store, and access client contracts or licenses - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - CSAT Survey Structure: Survey designed the measure customer satisfaction with a product, service, and more - Customer Data Management: Searchable repository of information about clients - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Import/Export: Import and export data to and from software applications - Data Visualization: Graphical representation of data - Deadline Management: Specify or track the date/time a project, task, etc., is due for completion - Document Storage: Store and organize documents in a centralized system - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Drag & Drop Editor: Editing tool that allows users to drag and drop images, icons, widgets, or other components - Email Alerts: Receive and/or send email notifications for urgent updates, requests, or other information - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Templates: Pre-made examples and templates for emails - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Event Calendar: A list of events with their respective dates - Event Logs: A chronological record of actions or occurrences within a network, software, or process - Event Management: Schedule and manage the logistics of activities and other gatherings - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - File Management: Create, save, and store files - Fixed Asset Management: Centralized database to track details of fixed assets such as depreciation and maintenance scheduling/history - For IT Project Management: Supports project management for IT professionals & teams - Full Text Search: Search for specific words or phrases within a document or database - Gantt/Timeline View: Visual representation of project's schedule, sequence and duration of tasks, benchmarks and dependencies - GDPR Compliance: Ensure compliance with the General Data Protection Regulation protocols - Generative AI: Use AI to generate content in the form of text, images, videos, etc. - Help Desk Management: Managing service requests, incidents, IT issues & support with a ticketing system - Impact Management: Analysis of impact/effect on IT services and other business processes - Incident Management: Manage and track all disruptions and incidents - Incident Reporting: Report and update incidents related to health or workplace injuries that occur on a job or en route to a job site - Inventory Management: Track and manage inventory levels to maintain proper supply - Inventory Tracking: Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items - Issue Auditing: Inspecting the issue resolution process for compliance with related systems and regulatory guidelines - Issue Management: Identify and respond to unexpected problems or failures (ie. "negative events") - Issue Scheduling: Schedule and assign issue completion dates and/or times - Issue Tracking: Record and follow the progress of every issue - IT Asset Management: Managing inventories and tracking changes to hardware and software configurations - IT Asset Tracking: Monitor the movement of one or more IT assets throughout the organization - IT Incident Management: Manage incidents related to outages or breaches in functionality of IT systems - Kanban Board: Visualization tool to organize and optimize tasks and track their status at every stage of workflow - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Knowledge Management: Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills - Maintenance Scheduling: Schedule predetermined or ad hoc maintenance services and labor requests - Mobile Access: Access software remotely via mobile devices - Mobile Interface: A way of interacting with a mobile application using items such as windows, icons, and menus - Mobile Ticketing: Allowing users to order, pay for, obtain, and validate tickets using mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Language: Manage and support multiple languages - Multiple Projects: Ability to handle several projects simultaneously - NPS Survey Structure: Measuring and analyzing Net Promoter Scores to evaluate customer loyalty and satisfaction levels - Online Ticketing: Allow users to buy and sell tickets online, register for events, and collect buyer information - Onsite Ticketing: Allows event organizers to sell and manage tickets directly on-site - Personalization: Adjust communications based on previous interactions or personal preferences - Portfolio Management: Overview of all programs that help compare initiatives, align projects with strategic goals and identify risk - Prioritization: Arrange tasks based on the level of priority or urgency - Problem Management: Identify and solve underlying cause of incident(s), and prevent future incidents from occurring - Progress Tracking: Reporting on how each user, task or process has advanced since its initiation - Project Management: Plan and coordinate all the resources, costs and time needed to execute assignments - Project Planning: Organize and schedule projects - Project Templates: Pre-designed project plans that can be customized - Project Time Tracking: Measure time to completion or hours worked for projects - Project Tracking: Monitor the progress of projects from start to finish - Project Workflow: Create, manage, or update project workflows. - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Relationship Mapping: Creating relationships between different IT assets to define their status and dependencies in a network - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Request Management: Evaluating and prioritizing change requests that are received while working on the project - Requirements Management: Enables creation, management, and tracking of product requirements & features during product production/development - Resource Management: Process of planning, scheduling and executing the optimal and effective use of human capital across projects - Retrospectives Management: Coordinating stand-up meetings where team members reflect on past processes to identify strengths and areas for improvement - Rich Text Editor: Input different types of content and edit text formats, fonts, font sizes, and colors - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Rules-Based Workflow: Automates and streamlines business processes by creating a sequence of predefined rules and actions that govern the flow of work - Safety Incident Management: Track, report on and implement actions pertaining to physical safety at the workplace - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Secure Data Storage: Securely stores data to prevent data loss or breaches - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - SEO Management: Optimize and manage the search engine optimization efforts for a website or digital content - Service Catalog: Database containing accurate and up-to-date information on all operational services - Service History: Track work performed and resources used for past customers, sites, or assets - Service Level Agreement (SLA) Management: Set and monitor service level agreements to ensure timely response and resolution - Service Request Management: Assign, track and manage customers' service requests such as service enquiry, feedback/complaints and more - Single Sign On: Allow users to access multiple services after entering their login credentials once - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Status Tracking: Track the status over time for a request, process, asset, or transaction - Support Ticket Management: Allow customers/users to submit support queries and service requests - Support Ticket Tracking: Track the status of support tickets/escalations as they move through the service queue - Survey/Poll Management: Create and administer polls and surveys - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Task Management: Create, manage and track all task activities and progression - Task Progress Tracking: Track the status and progress of tasks - Task Scheduling: Track and manage the scheduling of tasks - Team Management: Organizing a group of people to accomplish a task - Templates: Sample files or documents that could be customized as needed or used as is - Text Editing: Edit text as needed - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Ticket Management: Track, manage, or resolve user requests and IT incidents/issues - Time & Expense Tracking: Log and record hours worked and costs spent to assist in billing and invoicing - To-Do List: A digital list of items that need to be completed - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Wiki: An informational database that allows users to add, delete, or revise content - Work Order Management: Creating, assign, and track jobs and/or tasks for work orders - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows - Workflow Management: Create, design and manage workflows for repetitive tasks - WYSIWYG Editor: What You See Is What You Get is a no-code tool that allows users to create and edit content using a visual interface --- Get Advice We can help you find the software with the features you need. Features 3.9 (8) 3.9 Based on 8 reviews ## Pricing Value for money 4.0 (5) ### Starting price Free trial available Value for money 4.0 (5) 4.0 Based on 5 reviews ## Integrations [ Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[ PRTG](https://www.capterra.com/p/21581/PRTG-Network-Monitor/)[ PRTG Enterprise Monitor](https://www.capterra.com/p/246294/PRTG-Enterprise-Monitor/)[ PRTG Hosted Monitor](https://www.capterra.com/p/246295/PRTG-Hosted-Monitor/)[ STARFACE](https://www.capterra.com/p/175466/STARFACE/)[ eNVenta ERP](https://www.capterra.com/p/206179/eNVenta-ERP/)[ WOTAN Monitoring](https://www.capterra.com/p/10025696/WOTAN-Monitoring/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.0 (6) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.0 (6) 4.0 Based on 6 reviews ## User reviews Overall rating 4.3 Based on 8 reviews Filter by rating 5(5) 4(2) 3(0) 2(0) 1(1) Mentioned topic Sorted by most recent RR Robin R. IT-Consultant Logistics and Supply Chain ### "Tesseron hat uns geholfen unser Supportaufkommen besser zu koordinieren" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 7, 2022 Pros Im Ticket-Board kann man sich mithilfe von vielen Kriterien, selbst Abfragen erstellen. Somit hat man immer die Tickets im Blick welche von Interesse sind. Die selbst erstellen Abfragen kann ich nur für mich oder für alle Kollegen freigeben.Die Integration unserer Kunden in das System erleichtert die Kommunikation enorm. Viele unserer Kunden liefern von sich aus mehr Informationen als in einer einfachen Mail. Cons Eine ausführlichere statistische Auswertung auf dem Dashboard wäre super.Leider gibt es in der Wissensdatenbank keine Inhaltsverzeichnisse mehr.Kein Benutzerhandbuch, neue MA müssen durch einen Key-User eingelernt werden. Alternatives considered [Jira](https://www.capterra.com/p/19319/JIRA/) Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AR Andreas R. GF Chemicals ### "Rema " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 September 30, 2022 Pros Einfachheit beim Einrichten. Schnelle Einlernphase der Benutzer. Cons Die Möglichkeit Texte auszudrucken war nicht vorhanden. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. IW Ina W. DSB Information Technology and Services ### "Nur Nutzung zur Datenübergabe bzgl. Rechnungsschreibung" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 2.0 2.0 Likelihood to Recommend 0/10 September 27, 2022 Ich kann nichts genaues zu Tesseron sagen, da das Programm nur für die Übergabe der Daten an die Buchhaltung zur Rechnungsschreibung genutzt wurde. Wir wurden nicht genügend darin geschult und konnten das Programm nicht richtig nutzen, da es von der Geschäftsleitung auch nicht richtig eingerichtet war. Ständig gab es Probleme mit der Übergabe der Daten an EnVenta und die Buchhaltung hat bzgl. der Rechungen Rücksprache gehalten. Pros habe das Programm nicht gut nutzen können. Cons zuviel Schritte um die Daten einzugeben, nach Eingabe des Datums und der Zeit haben sich diese Daten einfach selbständig wieder geändert und auf aktuelle Zeiten umgestellt. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor November 10, 2022 Wir sind immer dankbar für konstruktive Kritik, um unser Produkt weiter zu verbessern und die Anwendung für unsere Kunden zu erleichtern. Es tut uns leid zu hören, dass Sie nicht ausreichend in die Plattform und ihre Funktionalitäten eingewiesen wurden und diese somit selbst nicht genutzt haben. Wenn Sie weitere Anleitung benötigen oder Probleme bei der Anwendung in Ihrem Unternehmen auftreten, sind wir froh Sie unterstützen zu können! MW Marlon W. Fachinformatiker Computer & Network Security ### "Voss IT GmbH Tesseron Bewertung" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 August 30, 2022 Pros Stundenkontingente, Zugang für Kunden, Support Cons Eher kein direkter Nachteil der Software, aber sehr starke Veränderung zu altem Ticketsystem (visoma) und dadurch Umgestaltung der internen Strukturen. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AK Anika K. Software Developer, Administratorin Architecture & Planning ### "Immer alles im Blick" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 29, 2022 Mein Eindruck ist insgesamt sehr positiv. Viele meiner Vorschläge wurden angenommen und auch umgesetzt. Die neue Dokumentation und auch der Blog sind sehr hilfreich und gut aufgebaut. Der Support reagiert sehr fix. Pros Dass ich mir eigene Abfragen und Ansichten erstellen kann und immer den Überblick über meine Tickets behalte, was ich noch bearbeiten muss, schon bearbeitet und abgerechnet habe. Sehr vorteilhaft ist auch das Einsehen der Tickets der jeweiligen Geschäftspartner. Gut finde ich auch, dass man Tickets mit Artikeln aus dem Wissensbereich verlinken kann und man schnell die Lösung für gewisse "Fälle" wiederfindet. Cons Die iPhone-App funktioniert mal mehr oder weniger. Greife daher immer auf die Webversion zurück. Die UI passt sich nicht immer korrekt an den Bildschirm an, Problem machen dabei auch oft eingefügte Bilder. Für das Erstellen von Artikeln wäre noch eine fixierte Editor-Menüleiste hilfreich. Gerade bei umfangreicheren Artikeln. Cool wäre es, auch wenn man Artikel in verschiedene Abschnitte gliedern und diese dann auch nachträglich anders anordnen / verschieben könnte. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. NF Nicolas F. IT-Systemadministrator Information Technology and Services ### "Rundum zufrieden" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 29, 2022 Pros Ansprechende Weboberfläche, zügiges Arbeiten, gute Einstellungsmöglichkeiten, Anpassbarkeit über Schnittstellen für bspw. Abrechnungsprozesse Cons Individuellere Anpassungsmöglichkeiten im User-Frontend wären wünschenswert, stellenweise wirkt die Ansicht überladen Alternatives considered [TANSS](https://www.capterra.com/p/217911/TANSS/) [OTRS](https://www.capterra.com/p/127284/OTRS/) Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. KB Kai B. Fernmeldemeister Telecommunications ### "Kai Brodbeck" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 2.0 2.0 Likelihood to Recommend 6/10 August 29, 2022 Hilft uns, uns besser zu organisieren. Kunden könne selber Aufträge- und Störunge mleden und bekommen ein Rückmeldung dazu. Arbeiten werden dokumentiert. Wissensdatenbank für ähnliche Fälle! Pros Kunden haben eine zentrale Stelle für Aufträge oder Störungs-Meldungen. So geht nichts mehr verloren! Intern werden Aufgaben delegiert und als Wiedervorlage organisiert. Cons Sehr wenig bis gar nicht selbsterklärend. Anwender-Handbuch fehlt(?) Abrechnung mit externem Excell-Tool hat dringenden Überarbeitungsbedarf! Reasons for choosing Tesseron Weil ich die Firma Luithle und Luithle gut kenne und denen vertraue! Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. MF Max F. IT-Systemkaufmanb Information Technology and Services ### "Voss IT GmbH Tesseron Bewertung" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 29, 2022 Pros Der Support von Tesseron ist wirklich Super. Die Mitarbeiter sind immer erreichbar und antworten auch immer in kürzester Zeit. Cons Die App von Tesseron ASM sollte noch mehr Funktionen erhalten. Z.B. speichern der Logindaten, Face ID/Touch ID. Alternatives considered [TANSS](https://www.capterra.com/p/217911/TANSS/) Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.