--- title: "Tolstoy Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Tolstoy Software - reviews, pricing plans, popular comparisons to other Customer Communications Management products and more." source_url: "https://www.capterra.com/p/250526/Tolstoy/" page_type: "product" language: "en" --- # Tolstoy Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 4, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Tolstoy ## What is Tolstoy? Tolstoy is an interactive video software that allows users to add customizable videos to websites and marketing campaigns. The software offers branching videos, quizzes, carousels, and more to engage customers. Tolstoy integrates with eCommerce platforms and allows businesses to tag products and enable checkout in videos. The platform aims to provide an all-in-one video solution to improve user experience and conversions on websites, SMS, email, and landing pages. ## What is Tolstoy used for? [Customer Communications Management](https://www.capterra.com/customer-communications-management-software/)[AI Content Creation Platforms](https://www.capterra.com/ai-content-generation-platforms-software/) Top alternative Featured Overall rating Based on 2 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Tolstoy?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.gotolstoy.com&name=Tolstoy) ## Tolstoy Overview Updated September 2026 AI summary Tolstoy is a cloud-based customer communications management solution for businesses of all sizes, particularly those in online retail and digital commerce. It offers content management, customer history, interaction tracking, multi-channel communication, reporting, template management, and integrations with popular platforms like HubSpot and Mailchimp, helping organizations manage customer touchpoints and coordinate outreach across various business systems. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Tolstoy 5.0 (2) VS. [4.7 (1,787)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price Contact vendor Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (2) Ease Of Use 4.6 (16,455) Value For Money 5.0 (2) Value For Money 4.6 (11,506) Customer Service 5.0 (1) Customer Service 4.7 (10,719) ## Tolstoy alternatives [4.3 (673)](https://www.capterra.com/p/141842/Weave/reviews/) Starting price $199.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [4.6 (183)](https://www.capterra.com/p/185973/HelpDesk/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars Highest Rated [WhatsApp](https://www.capterra.com/p/180345/WhatsApp/) [4.7 (16,455)](https://www.capterra.com/p/180345/WhatsApp/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/180345/WhatsApp/) [Viber](https://www.capterra.com/p/180348/Viber/) [4.4 (4,063)](https://www.capterra.com/p/180348/Viber/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/180348/Viber/) ## FAQs about Tolstoy Overview ### What company size and specific industries is Tolstoy built for? Tolstoy is designed for online retailers, eCommerce brands, and marketing agencies of any size that need tools tailored to digital commerce and campaign management. It fits businesses focused on selling online and the agencies that support them, rather than companies outside those sectors. Features and Usability ### What are the key features of Tolstoy? Tolstoy offers content management, customer history, interaction tracking, and multi-channel communication for managing customer touchpoints. It also includes reporting and statistics for reviewing activity, template management for reusable messages, and third-party integrations for connecting Tolstoy with other business systems. Integrations ### Which third-party tools and platforms does Tolstoy integrate with? Tolstoy integrates with 10 third-party tools, including CRM, marketing, and scheduling platforms such as HubSpot CRM, Mailchimp, Intercom, Calendly, Google Sheets, Slack, Facebook Business Suite, Instagram, Wix, and Zapier. Getting Started and Support ### What customer support options does Tolstoy offer? Tolstoy provides email/help desk, FAQ/forum, knowledge base, and chat support. These channels give users multiple ways to find answers or contact support, though no reviewer feedback is available here to describe response speed, helpfulness, or common support frustrations. ## Features AI summary Based on 4,339 Customer Communications Management reviews Capterra data shows that buyers of Customer Communications Management rank the following features as their top priorities: - **SMS Messaging** (**57%** of reviewers rated this feature as critical) - **Chat/Messaging** (**42%**) - **Multi-Channel Communication** (**33%**) Tolstoy supports **Multi-Channel Communication**, which helps businesses manage conversations across more than one touchpoint. However, it does not offer **SMS Messaging** or **Chat/Messaging**. Instead, it provides other important capabilities that reviewers also value, including **Customer History** (**35%**) and **Third-Party Integrations** (**35%**). These features give teams more context around past interactions and connect communication workflows with other business systems, helping businesses maintain continuity and coordinate customer outreach more effectively. Customer History 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Access previous interactions or concerns to maintain customer relationships Third-Party Integrations 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Set up connections to third-party platforms to improve business processes Analytics Tools for the systematic analysis of various types of data or statistics Asset & Content Management Centralizes management of generated content and brand assets across teams and campaigns Branding Allows users to add custom branding (logos, brand colors, etc.) to self-service portals, chatbots, etc. Brand Voice Alignment Generates content that adheres to predefined brand voice and messaging guidelines. Tolstoy 18 features ### All Features - Analytics: Tools for the systematic analysis of various types of data or statistics - Asset & Content Management: Centralizes management of generated content and brand assets across teams and campaigns - Brand Voice Alignment: Generates content that adheres to predefined brand voice and messaging guidelines. - Brand Voice Training: Teach AI to follow brand guidelines and tone, generating branded, enterprise-grade content in text, images, audio, video, and more. - Branding: Allows users to add custom branding (logos, brand colors, etc.) to self-service portals, chatbots, etc. - Content Management: Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving - Customer History: Access previous interactions or concerns to maintain customer relationships - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Distribution Integrations: Integrates with marketing channels, CMS platforms, or publishing tools for content distribution. - Interaction Tracking: Track interaction history by documenting conversations for contacts - LLM Integration: Connects LLMs with business data sources and systems such as CRMs and knowledge bases to enable data-driven, context-aware interactions - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multimodal Content Generation: Generates multimodal content including text, images, audio, or video from user prompts, instructions, or contextual inputs. - Multiple Output Formats: Create content in various formats, such as print, PDF, HTML and more - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Security & Compliance: Maintain security, compliance, and data privacy protocols for all interactions - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Third-Party Integrations: Set up connections to third-party platforms to improve business processes --- Get Advice We can help you find the software with the features you need. Features 5.0 (2) 5.0 Based on 2 reviews ## Pricing Value for money 5.0 (2) ### Starting price Free trial not available Value for money 5.0 (2) 5.0 Based on 2 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Google Sheets](https://www.capterra.com/p/169718/Google-Sheets/)[ Wix](https://www.capterra.com/p/169007/Wix/)[ Instagram](https://www.capterra.com/p/210721/Instagram/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Calendly](https://www.capterra.com/p/148036/Calendly/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Facebook Business Suite](https://www.capterra.com/p/235972/Facebook-Business-Suite/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (1) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (1) 5.0 Based on 1 reviews ## User reviews Overall rating 5.0 Based on 2 reviews Filter by rating 5(2) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent Pedro A. Marketing & Growth Ops Financial Services ### "Best tool to display pop-up videos in your website" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 18, 2023 Pros \- Display pop-up videos according to what page your prospect is in and bring personalized use-cases for them;- Do customer journeys through video-funnels and in the end apply the best CTA for your use-case;- Being able to embed it in your Outbound outreach Cons It could have more integrations. F.e, if we want to track the events to a personalized software like dreadata, we need to use the API. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SC Shane C. President Marketing and Advertising ### "Turn videos into engaging experiences!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 June 24, 2022 Pros Tolstoy is an incredibly innovative product. When I first saw it on a website, I immediately had to know what it was and I had to have it. Tolstoy allows you to create interactive video funnels where the user can select the path that is most applicable to them. It is an awesome product. ✔️ Super easy to use ✔️ Very reasonably priced ✔️ New innovative product Cons There could be a few more integrations. But, the software is relatively new and I am sure that they are going to add more. They really did a great job on this video platform. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.