--- title: "Salesforce B2B Commerce Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Salesforce B2B Commerce Software - reviews, pricing plans, popular comparisons to other eCommerce products and more." source_url: "https://www.capterra.com/p/250734/Salesforce-B2B-Commerce/" page_type: "product" language: "en" publication_date: "2026-11-03" --- # Salesforce B2B Commerce Software Review 2026: Features, Integrations, Pros & Cons Last updated on November 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Salesforce B2B Commerce ## What is Salesforce B2B Commerce? Salesforce B2B Commerce is the B2B e-commerce solution that gets you to market faster; gives you a connected view of your customer across marketing, commerce, sales, and service; and provides a modern, B2C-like online experience for your B2B customers. ## What is Salesforce B2B Commerce used for? [B2B eCommerce Platform](https://www.capterra.com/b2b-ecommerce-platform-software/)[Order Management](https://www.capterra.com/order-management-software/)[eCommerce](https://www.capterra.com/ecommerce-software/) Top alternative Featured Overall rating Based on 9 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Contact vendor for pricing Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Salesforce B2B Commerce?[Manage this product listing](https://www.g2.com/products/salesforce-b2b-commerce/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Salesforce B2B Commerce 4.8 (9) VS. [4.2 (1,133)](https://www.capterra.com/p/123794/Fishbowl/reviews/) Starting Price Contact vendor Starting Price $229 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (9) Ease Of Use 4.2 (1,128) Value For Money 4.3 (7) Value For Money 4.1 (889) Customer Service 4.5 (8) Customer Service 4.3 (1,058) ## Salesforce B2B Commerce alternatives [4.2 (2,086)](https://www.capterra.com/p/135757/NetSuite/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars Highest Rated [4.6 (963)](https://www.capterra.com/p/155621/ShipStation/reviews/) Starting price $14.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.2 (1,341)](https://www.capterra.com/p/135618/Odoo/reviews/) Starting price $31.10 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [4.4 (205)](https://www.capterra.com/p/124180/Brightpearl/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/250734/Salesforce-B2B-Commerce/alternatives/) ## FAQs about Salesforce B2B Commerce Overview ### What company size and specific industries is Salesforce B2B Commerce built for? Salesforce B2B Commerce is designed for B2B companies of any size that sell online and want to increase revenue through easier purchasing, better service for longtail customers, and automated order taking for sales teams. It is aimed at business-to-business sellers across industries rather than a single sector. Features and Usability ### What are the key features of Salesforce B2B Commerce? Salesforce B2B Commerce offers B2B eCommerce features such as product catalog management, shopping cart and order management, bulk ordering, and reordering. It also includes inventory tracking, backorder management, payment options, and shipping management, plus CRM, analytics, multi-currency, multi-language, and third-party integrations. Getting Started and Support ### What training and onboarding options does Salesforce B2B Commerce offer? Salesforce B2B Commerce provides in person training, live online sessions, webinars, and documentation to help teams get started. In person training supports guided instruction, live online sessions allow remote walkthroughs, webinars provide scheduled learning, and documentation offers written reference material for self-paced review. Getting Started and Support ### What customer support options does Salesforce B2B Commerce offer? Salesforce B2B Commerce provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, and 24/7 Live Rep support. No reviewer feedback is available here to describe response times, helpfulness, or common support frustrations, so the support experience cannot be summarized beyond the listed channels. ## Features AI summary Based on 691 eCommerce reviews Capterra data shows that buyers of B2B eCommerce Platform rank the following features as their top priorities: - **Catalog Management** (**41%** of reviewers rated this feature as critical) - **Customer Management** (**41%**) - **Order Management** (**48%**) Salesforce B2B Commerce supports all three of the features reviewers rate most highly: **Catalog Management**, **Customer Management**, and **Order Management**. Together, these capabilities help businesses maintain accurate product information, manage buyer relationships more effectively, and handle orders from purchase through fulfillment, allowing teams to run online sales operations with greater consistency and control. Catalog Management 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Create and manage digital catalog of products/services with their details, specifications, and price Order Management 4.5 (6) 66.67% of 6 reviewers that rated this feature as important or highly important Manage and track customer orders for goods, investments, or any other purchases Mobile Access 5.0 (3) 0.00% of 3 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Inventory Control 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Monitor product stock levels Payment Options 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Offers multiple online payment options such as credit card, Paypal, gift cards, mobile payments, and more eCommerce Management 4.5 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Has a built-in eCommerce system or integrates with third-party systems to manage online sale of products Salesforce B2B Commerce 54 features ### All Features - Abandoned Cart Saver: Built-in tool that sends an email invitation to customers who have added an item to their cart but left before completing checkout - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - API: Application programming interface that allows for integration with other systems/databases - Backorder Management: Manage customer orders that cannot be filled immediately due to out-of-stock items - Bulk Ordering: Accept and track orders with multiple items - Catalog Management: Create and manage digital catalog of products/services with their details, specifications, and price - Channel Management: Manage various distribution channels, build relations with channel partners, and track their performance - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Credit Card Processing: Accept and process credit card transactions - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Accounts: Record customer information, purchase history, and other notes - Customer Management: Store and organize information about customers and previous interactions - Customizable Branding: Add customized logos and colors to align with company branding - Data Security: Protect sensitive data for digital privacy - Data Synchronization: Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency - Discount Management: Track products that are for sale at a reduced price or part of coupon promotions - eCommerce Management: Has a built-in eCommerce system or integrates with third-party systems to manage online sale of products - Electronic Payments: Electronically collect payments for goods or services - Email Marketing: Create and send email blasts/campaigns - For B2B: Serves B2B organizations - Inventory Control: Monitor product stock levels - Inventory Management: Track and manage inventory levels to maintain proper supply - Inventory Tracking: Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items - Kitting: Group and package individual but related items as one package set - Marketplace Integration: Integration with third-party marketplace software - Mobile Access: Access software remotely via mobile devices - Multi-Channel Management: Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels - Multi-Channel Marketing: Coordinate marketing efforts across channels (email, landing pages, social media, etc.) - Multi-Currency: Manage and handle various international currencies - Multi-Language: Manage and support multiple languages - Multi-Store: Manage multiple teams and operations from a central location - Order Entry: Entering, storing, and transmitting electronic and/or online orders, tests and other services for all types of industries - Order Fulfillment: Manage the process of receiving, preparing, and delivering orders for goods/products - Order Management: Manage and track customer orders for goods, investments, or any other purchases - Payment Options: Offers multiple online payment options such as credit card, Paypal, gift cards, mobile payments, and more - Product Catalog: Present a catalog of inventory that customers can view - Promotions Management: Design, communicate, and distribute incentives to perform a specific action - Real-Time Data: Receive data and information in real time - Refund Management: Oversee the process of issuing refunds - Reordering: Accept and track repeat orders - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Returns Management: Track and facilitate returns of products sold - Reviews Management: Track and monitor reviews of products or services - Sales Order Management: An order generated by a seller to a customer, containing details about products or services - SEO Management: Optimize and manage the search engine optimization efforts for a website or digital content - Shipping Management: Manage and track orders being shipped to customers - Shopping Cart: Checkout of online store - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Special Order Management: Manage special order requested by a customer - Tax Management: Implementation of various strategies to manage tax obligations via planning and maintaining compliance - Templates: Sample files or documents that could be customized as needed or used as is - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Warehouse Management: Manage and track operations and inventory within warehouses - Website Management: Built-in website builder or integration with third-party site --- Get Advice We can help you find the software with the features you need. Features 4.8 (9) 4.8 Based on 9 reviews ## Pricing Value for money 4.3 (7) [View pricing plan details](https://www.capterra.com/p/250734/Salesforce-B2B-Commerce/pricing/) B2B Commerce — Starter 1% It includes: - 2 Storefronts - Self-Serve Portal - Unmanaged Orders 10 per license B2B Commerce — Growth 2% It includes: - 10 Storefronts - Self-Service Portal - Unmanaged Orders 40 per license Value for money 4.3 (7) 4.3 Based on 7 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (8) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (8) 4.5 Based on 8 reviews ## User reviews Overall rating 4.8 Based on 9 reviews Filter by rating Counts reflect reviews available in this feed. 5(7) 4(2) 3(0) 2(0) 1(0) Mentioned topic Recent reviews first, then most helpful PE Photo Editor / Operations Photo Editor / Operations Used the software for: 1-3 years ### "Salesforce B2B Commerce Is By Far The Best Software For Any Business" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 6, 2023 Just a very pleasant piece of easy to use software. Wish we had started using it earlier. Pros Everything is so customizable and easy to use. Talking to team members about the different features is easy and everyone always know what you are taking about. Cons We have not found any issues or glitches with this software at all and we use it very often. Freda H. VP Sr. Manager Operations Technology Used the software for: 3-5 years ### "Salesforce B2B Commerce simplified complex purchases and order management" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 February 4, 2025 The salesforce integration and speed across multiple channels with preferred payment method utilizing customizable workarounds that reduces manual workflows assist companies across multiple sectors achieve processing operation BPO optimization. Pros The extension of commerce to all touchpoints across channels, out of the box design solutions headless commerce API's. Cons The cross-channel ordering utilizing a single code base and AI Noah D. Admin Used the software for: Less than 1 year ### "Good, but complicated!" 5.0 April 1, 2025 Pros Super thorough and powerful, can be customized to your liking Cons can be very difficult to customize and make it impactful bc it can do so many things IM Internet Marketing Analyst Internet Marketing Analyst Used the software for: 1-3 years ### "Salesforce B2B Commerce is the best ecommerce platform for managing and fulfilling online orders" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 August 2, 2022 We wanted an eCommerce platform to manage all our products for our online store, manage orders and returns, manage to ship, and retarget lost leads all in one place. The platform is great for B2B providing a B2C-like experience. Very easy to use and manage. Offers great reporting features. Pros It is a very straightforward platform with no complicated UX. Inventory tracking and management are the best within SF B2B Commerce. Customer support is truly exceptional, they go into detail and solve issues in no time. Great for designing an online store and providing personalisation to visitors. Truly exceptional at product catalogue and checkout process. Offers customizable reporting and analytics that helps businesses to understand the present and future for ROI and conversions. Cons The integration with another third-party application is complicated. Not the best shipping options available are present at the start unless you integrate with other applications. The high cost of implementation and monthly pricing is high, is a huge drawback. FS Fateyma S. Marketing manager Used the software for: 1-3 years ### "Very powerful ecommerce platform " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 August 5, 2022 The platform provides a B2C-like experience to B2B organisations. Very efficient and easy to use and control. We wanted to manage all our online orders and increase the UX of our online store and Salesforce B2B commerce has made us convert very efficiently. Pros Salesforce B2B commerce is a very powerful e-commerce platform which is very easy to use and manage. The reporting within the platform is highly customisable. The order process and management is very straightforward and to the point. Great features around the online storefront and designing the online store. Cons The only dislike from my side is the price of implementation and the overall cost of the platform, not recommended for small-sized businesses or startups. Muzamil T. Demand Generation Lead Used the software for: 1-3 years ### "Truly exceptional B2B commerce platform" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 July 24, 2022 Pros \-Excellent Multi-Channel support - Very user-friendly interface -Outstanding for processing orders and managing all inventory -Offers one of the best integration within the market -Great for managing all the product catalogs and managing content on the online store -Offers one of the best personalization -Great for upselling and cross-selling -Offers great features for targeting prospects that abandon the shopping cart Cons \-Does require a good amount of training to get started -It is pricey for small B2B organisations -Cost of implementation is high TL Tech Lead Tech Lead Used the software for: 1-3 years ### "eCommerce integrated well with your CRM" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 4, 2022 Pros Its part of salesforce CRM, which makes it customer service and commerce made integrated, data flow between the system got easy. Cons It is combination of pieces from different salesforce clouds together forming the commerce. It borrows components from Order management, CPQ and experience cloud. OC Operations Co-ordinator Operations Co-ordinator Used the software for: 1-3 years ### "Great B2B Commerce System" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 January 18, 2023 Overall I think it's a really great system and helps so much in my everyday work Pros The ease of use especially as I am using it everyday! Cons Sometimes can run a little slow, and hard to find where to get help MM Marketing Manager Marketing Manager Used the software for: Less than 1 year ### "Salesforce is a good b2b crm" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 7, 2022 Pros The software allows me to drill through and qualify prospects and leads at a very good pace. It allows me to identify all of them into categories for effective marketing and time management Cons Manually linking contacts to individual opportunity locations can create admin problems when dealing with same company name chain locations [View all Reviews](https://www.capterra.com/p/250734/Salesforce-B2B-Commerce/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.