# Salesforce B2B Commerce Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Salesforce B2B Commerce the right B2B eCommerce Platform solution for you? Explore 9 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/250734/Salesforce-B2B-Commerce/reviews --- Salesforce B2B Commerce 4.8 (9) [View alternatives](https://www.capterra.com/p/250734/Salesforce-B2B-Commerce/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Salesforce B2B Commerce Ease of use 4.6 Customer Service 4.5 ## Showing most helpful reviews Showing 1-9 of 9 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Tony C. Photo Editor / Operations Media Production Used the software for: 1-2 years ### "Salesforce B2B Commerce Is By Far The Best Software For Any Business" October 5, 2023 5.0 Just a very pleasant piece of easy to use software. Wish we had started using it earlier. Pros Everything is so customizable and easy to use. Talking to team members about the different features is easy and everyone always know what you are taking about. Cons We have not found any issues or glitches with this software at all and we use it very often. Reason for choosing Salesforce B2B Commerce Salesforce is "KING" when it comes to software for businesses to use and we knew the support and platform were second to none. Review Source FH Freda H. VP Sr. Manager Operations Technology Capital Markets Used the software for: 2+ years ### "Salesforce B2B Commerce simplified complex purchases and order management" January 31, 2025 5.0 The salesforce integration and speed across multiple channels with preferred payment method utilizing customizable workarounds that reduces manual workflows assist companies across multiple sectors achieve processing operation BPO optimization. Pros The extension of commerce to all touchpoints across channels, out of the box design solutions headless commerce API's. Cons The cross-channel ordering utilizing a single code base and AI Review Source ND Noah D. Admin Accounting Used the software for: 6-12 months ### "Good, but complicated!" March 29, 2025 5.0 Pros Super thorough and powerful, can be customized to your liking Cons can be very difficult to customize and make it impactful bc it can do so many things Review Source JL Jason L. Internet Marketing Analyst Pharmaceuticals Used the software for: 1-2 years ### "Salesforce B2B Commerce is the best ecommerce platform for managing and fulfilling online orders" July 31, 2022 5.0 We wanted an eCommerce platform to manage all our products for our online store, manage orders and returns, manage to ship, and retarget lost leads all in one place. The platform is great for B2B providing a B2C-like experience. Very easy to use and manage. Offers great reporting features. Pros It is a very straightforward platform with no complicated UX. Inventory tracking and management are the best within SF B2B Commerce. Customer support is truly exceptional, they go into detail and solve issues in no time. Great for designing an online store and providing personalisation to visitors. Truly exceptional at product catalogue and checkout process. Offers customizable reporting and analytics that helps businesses to understand the present and future for ROI and conversions. Cons The integration with another third-party application is complicated. Not the best shipping options available are present at the start unless you integrate with other applications. The high cost of implementation and monthly pricing is high, is a huge drawback. Switched from [BigCommerce](https://www.capterra.com/p/131883/Bigcommerce/) Features Review Source FS Fateyma S. Marketing manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Very powerful ecommerce platform " August 4, 2022 4.0 The platform provides a B2C-like experience to B2B organisations. Very efficient and easy to use and control. We wanted to manage all our online orders and increase the UX of our online store and Salesforce B2B commerce has made us convert very efficiently. Pros Salesforce B2B commerce is a very powerful e-commerce platform which is very easy to use and manage. The reporting within the platform is highly customisable. The order process and management is very straightforward and to the point. Great features around the online storefront and designing the online store. Cons The only dislike from my side is the price of implementation and the overall cost of the platform, not recommended for small-sized businesses or startups. Review Source MB Mohammad B. Demand Generation Lead Computer Software Used the software for: 1-2 years ### "Truly exceptional B2B commerce platform" July 21, 2022 5.0 Pros \-Excellent Multi-Channel support - Very user-friendly interface -Outstanding for processing orders and managing all inventory -Offers one of the best integration within the market -Great for managing all the product catalogs and managing content on the online store -Offers one of the best personalization -Great for upselling and cross-selling -Offers great features for targeting prospects that abandon the shopping cart Cons \-Does require a good amount of training to get started -It is pricey for small B2B organisations -Cost of implementation is high Switched from [BigCommerce](https://www.capterra.com/p/131883/Bigcommerce/) Features Review Source VR Verified Reviewer Tech Lead Information Technology and Services Used the software for: 1-2 years ### "eCommerce integrated well with your CRM" September 20, 2022 4.0 Pros Its part of salesforce CRM, which makes it customer service and commerce made integrated, data flow between the system got easy. Cons It is combination of pieces from different salesforce clouds together forming the commerce. It borrows components from Order management, CPQ and experience cloud. Review Source EM Emily M. Operations Co-ordinator Food & Beverages Used the software for: 1-2 years ### "Great B2B Commerce System" January 13, 2023 5.0 Overall I think it's a really great system and helps so much in my everyday work Pros The ease of use especially as I am using it everyday! Cons Sometimes can run a little slow, and hard to find where to get help Review Source MW Mark W. Marketing Manager Facilities Services Used the software for: 6-12 months ### "Salesforce is a good b2b crm" December 1, 2022 5.0 Pros The software allows me to drill through and qualify prospects and leads at a very good pace. It allows me to identify all of them into categories for effective marketing and time management Cons Manually linking contacts to individual opportunity locations can create admin problems when dealing with same company name chain locations Review Source Similar Products Featured ## Related categories [Shopping Cart](https://www.capterra.com/shopping-cart-software/)[eCommerce](https://www.capterra.com/ecommerce-software/)[Multi-Channel eCommerce](https://www.capterra.com/multi-channel-ecommerce-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.